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staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Very central Breakfast could be better, with some cooked hot food.
Good Location The breakfast was very poor
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
Room was spacious and comfortable. Location was perfect. Near to everything.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
It's location. Some of the staff very helpful
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
Good location No parking, room cleaning service too early- 8 am.
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
Location is very good, room is super small. The breakfast is very limited choices.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Its very near the sanctuaries, shopping area and restaurants
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
great friendly environment, great location and view.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
Location Everything was old. The bed, bedding. The food was bad.
Just completely Renovated...Decor unique! Position in relation to the Grotto ...the best in Lourdes.... Will always use this Hotel from now on and this was MY 40th time in Lourdes but 1st in this Hotel Shower was part of the Bath and the Bath a little deep for getting in to for the "advanced in years" !!!!!
The Hotel was very well presented and the staff helpful and very polite. The room, although quite large was quite basic for a 4 star hotel.
While in Lourdes most visitors are pilgrims to the Shrine celebrating the messages received by St. Bernadette from the Holy Mother of Jesus, Mary. This hotel is perfectly located for such a pilgrimage, and allows for maximum immersion in the experience of Lourdes. No.
Stylish and very comfortable. Also had air con, which is a blessing in Lourdes!
The distancxe between the hotel and the grotto room service
The coutnesy of staff
I absolutely loved this hotel and would stAy again, it is pure luxury within walking distance to the grotto
The location and the design of the hotel itself. Nothing.
It was so close to the Grotto. The people at the front desk were very helpful and kind. There were cafes near to eat at. The room was so beautiful and spacious. I did not like the small door on the shower. It made it difficult for the water to stay in the bathtub.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The service provided by all the staff. Rooms are too small but it is fine.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
room is newly renovated and well equipped (with hair dryer). staff is very helpful
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
Very friendly and helpful staff. So close to the Grotto.
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
locality and staff
The hotel is just 10 minutes walk to the Grotto.
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
Great location for first time tourist to the Lourdes Grotto
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
Location is good. Not far from the train station and not far from St. Lourdes.
la posizione no hall , no bar
Beautiful view from our room of the hills and the church at the Lourdes grotto. Excellent dining room and cafe for dinner and breakfast. Good for a short stay.....room very small but comfortable and a fabulous view
i felt the room that i was in was atllittle small as im a tall person!!!1
Centrally but quiet hotel, with an excellent 'gourmet' kitchen. It is fully word it 4 stars. Also the internet-service, which is available at the reception (free), we did appreciate a lot.
The hotel staff was very helpful the car parking as the hotel is in the city center without this parking its a problem good breakfast Its not very importent but I booked two double rooms but I got two twin bed rooms. That toillets in these rooms where terrible too small we have to keep the toilet door open when we use the toilet.
Staff was very fRIENDLY.... Room alittle too small for a family of three,,,,,,,,,,,need a bigger room when traveling with family
Location Very dated
the stuff is very freindly you can hear much noice from other room
convenient location and parking
The View, it's closeness to the Shrine room smelt a little musty