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Bra personal, bra mottagande och god service. Rummet trångt.
Välskött, trevlig. Bra mat. Nära till det mesta i Lucerne. Vädret.
Frukosten För mjuk säng i 601
Läget och närheten till city cigarettrök överallt, även på rökfria våningen
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
They were great very professional and a great place to stay really enjoyed our stay
room comfortable and spacious and hotel located close to town and train station no english channel except news
Friendly and professional staff. Nice Spanish hotel restaurant.
The room was very clean, and the staff friendly. None
Great with good location and delicious breakfast.
pleasant staff and room valeted very well No
The room and the bed
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
breakfast , silent location, safe car parking room lighitings
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
only locatioin smell in the room, old and not value for money
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
We liked the localion, the view, the garden, the breakfast, and the service.
I liked the location the best, right on the lake.
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
location no air conditioning, noice of the street because the room was in the first floor
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Visited the city and nearby mountains
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
nice location beautiful hotel value for money
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
restaurant, beakfast, helpfull staff
the staff treatment and the strange furniture the shawer pipe is not working very good
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
Beautiful Design, friendly staff, excellent location. Just perfect.
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
Nice hotel overall but overpriced Bathroom leaking :-)
Staff and location superb. Not inexpensive.
Convenince of location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Excellent staff and location
View and location
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Nice rooms ! Very good hotel for a romantic week-end.
Central location with east access to station. Insufficient elevators which can create delays at checkout
location very good..breakfast ok. not bad.
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
very clean, beautiful, easy to find and not far from train station
The restaurants based within the hotel are excellent.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Rent och fräscht, badkaret var uppskattat, då det var ruskväder ute. Frukosten var ok, men lite tråkig. Inte en grönsak på hela buffén, frukt bara i form av fruktcoctail på burk.
Hotellet ligger centralt. Det saknades air condition.
Rummet varmt som en bastu,fläkten störde sömnen.Incheckningen tog oändlig tid då personalen saknade förmåga att komma till avslut,Dom förde utvecklingssamtal och agerade lokalguider gentemot kunderna.
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
The view and the meal complicated lift system - up one down another
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
Friendly staff and excellent view of the lake.
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
The hotel did not have an iron available for use.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
Location was the best attribute. The room we had was small & so cramped for 2 big people.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
Great location, friendly staff. Beds are very hard A/C does not really work well.
The room temperature was the adequate for the season the room was very clean and smells very nice.
nice location no parking available, small room.
Lovely room especially shower Need to introduce room service
staffs are friendly, very close to train station and location is excellent
The rooms are very confortable. The bathroom is large and clean.
Närheten till tågstationen samt att det var nyrenoverat och fräscht.
Läget intill tågstationen men ändå nära stadskärnan passade alldeles utmärkt då vi kom med mycket packning efter vår vistelse i alperna. Connecting rummena med tre bäddar i varje rum passade oss alldeles utmärkt då vi har 4 barn, det är inte många hotell som kan erbjuda trippelrum med connecting room. Helt ok frukost och fräscha rum. Plus även för bagagerum där vi kunde lämna skidor och övrig packning som vi ej behövde under vår vistelse i Luzern. Grinig personal i frukosten.
Hotellet ligger väldigt bra till, med närhet till allt var staden har att erbjuda. Också nära till kongresscenter. Jag hade ett ljust rum med väldigt fin utsikt. Incheckningen ligger ganska sent på dagen, man har tillträde till sitt rum först kl 14 på eftermiddagen.
Nära tågstationen och boende i gamla staden, så nära till allt sevärt i Luzerna. Härlig utsikt från rummet (om man bor mot vattensidan) och från frukostrummet.
Great location, perfect cleanness, nicely furnished, very helpful hotel staff. We were pleasantly surprised to find all of this for such a low price. The toilet door is without a lock and thus could not be closed tight enough... it was quite embarrassing to go to the toilet when everybody was in the room. :)
Clean and tudy
New facilities, clean, affordable, relatively good location.
great location, excellent bus service to train station (Bus#4), mini kitchen present for any readymade foods rooms are very small but the location and the per night price of the hotel compensates for it.
Perfect room for one or two persons, small, clean and quiet (you can switch off the airco, which was perfect).
Clean and tidy, basic, no-frills hotel. Street parking in adjacent streets
helpful staffs,clean and splendid room and location is very near to bus stop and railway station. we had a pleasant stay. thank you
Location.the room was good. No phones in the room
It is an usual Etap Hotel. The rooms were clean, nothing special, nothing wrong. The hotel stuff was very friendly. I arrived late (about 9-10 PM) and the parking was a little bit problematic. The parking of the hotel was full and I had to find a place for the car on the streets.
clean, simple, cheap, functional. stuff seems not very helpful.
Clean and within walking distance to town centre. No bathmat. No telephone line in the room. No tea and coffee provided.
The location was great. The service was very good. The breakfast buffet was very nice. The view was fantastic! No air conditioning.
The service was very good. Very impressive views from hotel. Security was good. Very relax atmosphere. None.
Everything was wonderful, especially the views from the room and the breakfast area. The breakfast buffet was excellent and all the staff were friendly and helpful. It was my wife's birthday during our stay and the reception staff noticed and went out of their way to make it special for her.
Exceptionally friendly and helpful staff. Loved the rooms, spacious and well equipt. Wonderful views from the bar and restaurant. It rained all the time we were there! So we were a bit too far out.
It was a wonderful hotel. Our room was perfect. The bar and lounge were great.
room size & facilities
Location very convenient, tasteful decor, breakfast, spacious room on 5th floor for family, view of Lucerne Very "business-like".... which I can't blame too much being a city hotel... and lots of business-men crowding the bar every evening... Without e.g. a swimming pool or relaxation area, no quiet spot for those wanting to relax (other than the room of course).
service levels - particularly help from and personal manner of boris (concierge)
the view the bed
Staff we're welcoming, friendly and professional. The food was sensational and the view over the lake truly spectacular. We extended our stay to two nights! This is a wonderful hotel. Probably good to be aware that it's a 25 minute walk if you arrive by train.
location, staff, rooms Rooms tended to be warm (no A/C or A/C ineffective) and had some traffic noise
Very interesting rooms in 15th century building. Perfect location. Great off site secure parking. A bit pricey, but this may be due to the dollar weakness against the CHF.
Central location The room we were in had a bathroom with a clear glass door whchi made the toilet clearly visible from the sleeping area! When we complained they said " is that a problem?". We solved it by taping newspapers to the door with band-aids.
The staff were generally pleasant and helpful. All the rooms are listed as wireless connected. When my computer did not work in the room I was given, they were willing to change my room the following day when another room became available. The hotel was much smaller than I expected. I came with a large roller type suitcase expecting to use elevators. This hotel has elevators between floors which requires one to use the stairs at some point when moving around in the hotel. A baby crib was left in the hallway for storage in front of my room. This gave the hotel a cramped appearance and the feel of a boarding house more than a hotel. The image I had from the website did not match the reality.
Loved the friendly staff and their knowledge of English was very helpful for me. The location was ideal
This is my worst experience of life by booking.com hotels, for me this hotel was cost arround 50 frank where as I pay arround 260 frank, then extra for parking, room was full of mosquitos,was very hot in aircondition system,very old hotel, for me it was like no star hotel, where as they claim as an 4star hotel. There is nothing I like ,its my worst experience of life pay very high and get totally opposite thinking for what I payirequest booking.com, please dont offer this hotel any molre to his valued customers.
Friendly helpful staff. Great location with easy access to the old town and other sights. Lack of air conditioning meant it was very hot in the room, and it was in a noisy location to have the windows open. The rate was expensive - more that it is really worth, but it was cheaper than other hotels at the time.
great shower and staff smelt of smoke and very noisy - early morning personal wake up of other guests meant all have to wake up. Clock chimed loudly every 30mins so no sleep either. Not really like a hotel more like decent rooms above 3 restaurants.
Staff very friendly and helpful. Breakfast very good. Its central location does make it a bit noisy at night from traffic in the main roads.