The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
Friendly staff and excellent view of the lake.
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
The view and the meal complicated lift system - up one down another
Välskött, trevlig. Bra mat. Nära till det mesta i Lucerne. Vädret.
Läget och närheten till city cigarettrök överallt, även på rökfria våningen
Frukosten För mjuk säng i 601
Bra personal, bra mottagande och god service. Rummet trångt.
it was close to everything...good value for money
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
very good location, helpful staff, excellent buffet breakfast
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
Rummet varmt som en bastu,fläkten störde sömnen.Incheckningen tog oändlig tid då personalen saknade förmåga att komma till avslut,Dom förde utvecklingssamtal och agerade lokalguider gentemot kunderna.
Rent och fräscht, badkaret var uppskattat, då det var ruskväder ute. Frukosten var ok, men lite tråkig. Inte en grönsak på hela buffén, frukt bara i form av fruktcoctail på burk.
Hotellet ligger centralt. Det saknades air condition.
Allt! Ingen reception och frukostmatsal.
Den annordlunda inredningen. Alltid en överrasking hur rummet skall se ut. Delvis kitschig stil.
Trevlig och egen design med superbt läge till rimligt pris. Aningen trång dusch.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
I liked the location the best, right on the lake.
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
We liked the localion, the view, the garden, the breakfast, and the service.
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
location no air conditioning, noice of the street because the room was in the first floor
only locatioin smell in the room, old and not value for money
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
Friendly and professional staff. Nice Spanish hotel restaurant.
The room was very clean, and the staff friendly. None
Great with good location and delicious breakfast.
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
breakfast , silent location, safe car parking room lighitings
They were great very professional and a great place to stay really enjoyed our stay
pleasant staff and room valeted very well No
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
The room and the bed
room comfortable and spacious and hotel located close to town and train station no english channel except news
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Beautiful Design, friendly staff, excellent location. Just perfect.
Nice hotel overall but overpriced Bathroom leaking :-)
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
the staff treatment and the strange furniture the shawer pipe is not working very good
restaurant, beakfast, helpfull staff
Location was brilliant Smoking allowed in reception area
Nicely located and good view of Mount Pilatus from the Hotel itself ! Nice breakfast, nice and attentive staff. Price too high!
beautiful room, service and view
Great location along Lake Luzern with easy access to short bus ride to downtown Luzern. Perfect views of the lake and Mt Pilatus. Located along a rather busy, noisy main road to Luzern.
Atmosphere of the hotel, friendly helpful staff. nothing to dislike but a recommendation for the hotel to provide a computer web access to check on emails and check flights etc on line with out visitors having to take own laptop.
Large comfortable room (we received an upgrade into the older building - but the facilities were as originally booked). Plenty of free parking on site and although not in the centre of town there is a very good & easy to use bus service that stops right outside of the hotel and alternatively the walk along the lake to the centre is a very lovely 40 minute stroll at most. Views from our room over the lake to the mountains were great. Good reception staff. Luzern is a really nice city and worth the trip. Air conditioning did not work effectively. Service at breakfast was awful and other guests left before their orders arrived. Switzerland is an expensive destination but this hotel is overpriced for the level of service and facilities offered - ok but not special. Also there is a busy main road between the hotel and the lake - so the views are wonderful but dont expect to be looking at them in peace and quiet. I would stay again if there were deals on offer but I would not pay the same rates again.
great location and view of the lake - a 45 min walk into town was a bit long, but there was a bus near& we like to walk we were there on a Sun night, so the street traffic noise wasn't bad
the view was magnificant. The large window in the room was excellent. I enjoyed using the balcony. The desk gentleman was very helpful and cheerful The room was uncomfortably hot when we arrived.; There was no airconditioning
The beautiful scenery surrounding the hotel, especially from the hotel's restaurants.
Location is very nice. No AC, the room was extremely hot. The rooms get super hot and seem to retain the heat all through the night, even with windows open.
restaurant not recommandable. guests are no in sight from thé staff in séparated restaurant Alexander
Convenince of location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Staff and location superb. Not inexpensive.
View and location
Excellent staff and location
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Central location with east access to station. Insufficient elevators which can create delays at checkout
location very good..breakfast ok. not bad.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
The restaurants based within the hotel are excellent.
very clean, beautiful, easy to find and not far from train station
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Nice rooms ! Very good hotel for a romantic week-end.
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
Decent breakfast, Larger room for 3 people, The hotel staff were very helpful Room was hot and did not have any air conditioning. When the window was open it was too noisy outside to sleep.
Location is nice and but hotel staffs are too mechanical.
Central location. Room was quite big for a family of 3. Friendly stuff speaking good english. Rooms facing the street are too noisy. You can even hear people talking on the streat at night. Isolation is very poor.
We stayed there in 2006 so we knew the Hotel. Nice rooms and friendly staff. Expensive compared to other Hotels we stayed at.
Convenient parking facilities Old fashioned design of room/bathroom
great location, nice rooms, great service. nothing
The Ambassador had a great location, right near the famous Lion Monument and easy walking distance from the old town.
Location, staff, size of room, wireless free access. The only comment is that it should be classified as 3 stars hotel instead of 4 stars.
Great location, close to Old Town. Great breakfast, very helpful staff
The breakfast buffet and coffee machine were highlights. There was a lovely garden which would have been great if it was warmer. The staff were most helpful, providing updates on train schedules and restaurant recommendations. The location was great - the view spectacular. We had a room for 3 and there was more than enough space. There was nothing that we did not like.
The location was perfect and was close to the near by toursit attractions such as the lion monument, Chapel bridge. It Was also very close to the local train and bus station which was handy as we got the train from Zurich airport in to Lucern and were easily able to find the hotel. Over all the hotel provided good service and facilites and was definatley good value for money. The staff were also very friendly and helpful.
Clean, good location, friendly staff
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
The room temperature was the adequate for the season the room was very clean and smells very nice.
Lovely room especially shower Need to introduce room service
Location was the best attribute. The room we had was small & so cramped for 2 big people.
The hotel did not have an iron available for use.
The rooms are very confortable. The bathroom is large and clean.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
nice location no parking available, small room.
Great location, friendly staff. Beds are very hard A/C does not really work well.
staffs are friendly, very close to train station and location is excellent
nice location beautiful hotel value for money
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Visited the city and nearby mountains
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
Läget intill tågstationen men ändå nära stadskärnan passade alldeles utmärkt då vi kom med mycket packning efter vår vistelse i alperna. Connecting rummena med tre bäddar i varje rum passade oss alldeles utmärkt då vi har 4 barn, det är inte många hotell som kan erbjuda trippelrum med connecting room. Helt ok frukost och fräscha rum. Plus även för bagagerum där vi kunde lämna skidor och övrig packning som vi ej behövde under vår vistelse i Luzern. Grinig personal i frukosten.
Närheten till tågstationen samt att det var nyrenoverat och fräscht.
Hotellet och rummen var varsamt renoverat och i mycket fint skick, vi hade ett rum med utsikt mot floden och det var mycket trevligt, dessutom hade man vinnlagt sig om att ljudisolera fönstren (gata nedanfört) vilket jag tycker att fler hotell borde göra. Mycket begränsade parkeringsmöjligheter i närmaste omgivningen, 10 minuters promenad till p-hus sedan så saknade jag scrambled eggs och bacon/korv till frukosten fast det är inte jätteviktigt, jag bara uppskattar om det finns när jag är ute och reser.
Nära centrumet. Ren. Lätt att hitta. Receptionisten pratar väldigt snabbt och verkar stressad.
Rent och snyggt, härliga sängar, centralt beläget. Frukostrummet kändes lite trångt.
Sängarna var mycket bra liksom badrummet Frukosten var urusel. Receptionen tråkig. Personalen likgiltig.
Nära tågstationen och boende i gamla staden, så nära till allt sevärt i Luzerna. Härlig utsikt från rummet (om man bor mot vattensidan) och från frukostrummet.
Hotellet ligger väldigt bra till, med närhet till allt var staden har att erbjuda. Också nära till kongresscenter. Jag hade ett ljust rum med väldigt fin utsikt. Incheckningen ligger ganska sent på dagen, man har tillträde till sitt rum först kl 14 på eftermiddagen.
Saknade varm 'bufe' till frukosten!
Centralt och mitt rum stördes ej av buller Nej
Vill man bo mitt i gamla Luzern är det ett bra hotell. Bilen får man dock parkera i något Phus minst en km bort (men det går att köra fram till hotellet). Hyfsad frukost. Relativt prisvärt med Schweiziska mått mätt.