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Välskött, trevlig. Bra mat. Nära till det mesta i Lucerne. Vädret.
Frukosten För mjuk säng i 601
Bra personal, bra mottagande och god service. Rummet trångt.
Läget och närheten till city cigarettrök överallt, även på rökfria våningen
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
very good location, helpful staff, excellent buffet breakfast
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
it was close to everything...good value for money
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Hotellet ligger centralt. Det saknades air condition.
Rent och fräscht, badkaret var uppskattat, då det var ruskväder ute. Frukosten var ok, men lite tråkig. Inte en grönsak på hela buffén, frukt bara i form av fruktcoctail på burk.
Rummet varmt som en bastu,fläkten störde sömnen.Incheckningen tog oändlig tid då personalen saknade förmåga att komma till avslut,Dom förde utvecklingssamtal och agerade lokalguider gentemot kunderna.
Trevlig och egen design med superbt läge till rimligt pris. Aningen trång dusch.
Allt! Ingen reception och frukostmatsal.
Den annordlunda inredningen. Alltid en överrasking hur rummet skall se ut. Delvis kitschig stil.
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Nice hotel overall but overpriced Bathroom leaking :-)
the staff treatment and the strange furniture the shawer pipe is not working very good
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
Beautiful Design, friendly staff, excellent location. Just perfect.
restaurant, beakfast, helpfull staff
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
very clean, beautiful, easy to find and not far from train station
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
location very good..breakfast ok. not bad.
The restaurants based within the hotel are excellent.
Nice rooms ! Very good hotel for a romantic week-end.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Central location with east access to station. Insufficient elevators which can create delays at checkout
staffs are friendly, very close to train station and location is excellent
Great location, friendly staff. Beds are very hard A/C does not really work well.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
Lovely room especially shower Need to introduce room service
The rooms are very confortable. The bathroom is large and clean.
The hotel did not have an iron available for use.
nice location no parking available, small room.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
Location was the best attribute. The room we had was small & so cramped for 2 big people.
The room temperature was the adequate for the season the room was very clean and smells very nice.
Närheten till tågstationen samt att det var nyrenoverat och fräscht.
Läget intill tågstationen men ändå nära stadskärnan passade alldeles utmärkt då vi kom med mycket packning efter vår vistelse i alperna. Connecting rummena med tre bäddar i varje rum passade oss alldeles utmärkt då vi har 4 barn, det är inte många hotell som kan erbjuda trippelrum med connecting room. Helt ok frukost och fräscha rum. Plus även för bagagerum där vi kunde lämna skidor och övrig packning som vi ej behövde under vår vistelse i Luzern. Grinig personal i frukosten.
Hotellet ligger väldigt bra till, med närhet till allt var staden har att erbjuda. Också nära till kongresscenter. Jag hade ett ljust rum med väldigt fin utsikt. Incheckningen ligger ganska sent på dagen, man har tillträde till sitt rum först kl 14 på eftermiddagen.
Nära tågstationen och boende i gamla staden, så nära till allt sevärt i Luzerna. Härlig utsikt från rummet (om man bor mot vattensidan) och från frukostrummet.
Vill man bo mitt i gamla Luzern är det ett bra hotell. Bilen får man dock parkera i något Phus minst en km bort (men det går att köra fram till hotellet). Hyfsad frukost. Relativt prisvärt med Schweiziska mått mätt.
Saknade varm 'bufe' till frukosten!
Centralt och mitt rum stördes ej av buller Nej
Nice agent at the front desk. The room was clean. The rooms were small, noisy and not good value for money.
The location was fantastic, very convenient for the old twn and major sites Room was very cramped for a family f four,
Good location where major in-town tourists spots and shopping areas are within walking distance and train station is only ten minutes by walk. Smaller than average room and very soft beds while the hotel boasts these water beds healthy.
The location was excellent and the room was nice and clean.
Location Rooms were too small. Initially parking was not available. Although we requested a non smoking room, we were given a smoking room which still had butts in the ash tray. When we complained we were given a non smoking room.
Good staff very helpful.Comfortable but rooms too hot. Location difficult to locate they onformation on website was incorrect.
Nothing. They charge 2.5% for using credit cards. There was water leaking in bathroom.
No staff can be contacted in the morning since the restuarant downstairs opens in the afternoon.
The room for 4 persons is extreme too small even for 2!
Good location, Clean