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Central location The room we were in had a bathroom with a clear glass door whchi made the toilet clearly visible from the sleeping area! When we complained they said " is that a problem?". We solved it by taping newspapers to the door with band-aids.
location, staff, rooms Rooms tended to be warm (no A/C or A/C ineffective) and had some traffic noise
Loved the friendly staff and their knowledge of English was very helpful for me. The location was ideal
Very interesting rooms in 15th century building. Perfect location. Great off site secure parking. A bit pricey, but this may be due to the dollar weakness against the CHF.
This is my worst experience of life by booking.com hotels, for me this hotel was cost arround 50 frank where as I pay arround 260 frank, then extra for parking, room was full of mosquitos,was very hot in aircondition system,very old hotel, for me it was like no star hotel, where as they claim as an 4star hotel. There is nothing I like ,its my worst experience of life pay very high and get totally opposite thinking for what I payirequest booking.com, please dont offer this hotel any molre to his valued customers.
Staff very friendly and helpful. Breakfast very good. Its central location does make it a bit noisy at night from traffic in the main roads.
great shower and staff smelt of smoke and very noisy - early morning personal wake up of other guests meant all have to wake up. Clock chimed loudly every 30mins so no sleep either. Not really like a hotel more like decent rooms above 3 restaurants.
Friendly helpful staff. Great location with easy access to the old town and other sights. Lack of air conditioning meant it was very hot in the room, and it was in a noisy location to have the windows open. The rate was expensive - more that it is really worth, but it was cheaper than other hotels at the time.
The staff were generally pleasant and helpful. All the rooms are listed as wireless connected. When my computer did not work in the room I was given, they were willing to change my room the following day when another room became available. The hotel was much smaller than I expected. I came with a large roller type suitcase expecting to use elevators. This hotel has elevators between floors which requires one to use the stairs at some point when moving around in the hotel. A baby crib was left in the hallway for storage in front of my room. This gave the hotel a cramped appearance and the feel of a boarding house more than a hotel. The image I had from the website did not match the reality.
The rooms were really clean - nice new furniture (we were in the Ambassadors part of the hotel). Staff very helpful to us and children (though did not see any other children staying there). Library shelves on each floor, where you can take a book and replace with one of your own - nice touch. Fantastic location just a couple of minutes from the Glacier garden, panorama and lion monument, and from the shops. Also a very short walk to the lake. We managed to walk to the station with heavy bags and children in about 15-20 mins. Not really - the breakfast did not have a hot option, and the room was a bit cramped, but all that was fine with us. Like everything in Switzerland, it was incredibly expensive, though.
Rooms are pretty large and clean. Situated in shopping district, 3 minutes from the lake and 10 minutes from the main station and convention center. Design is very easy, but everything you need for regular staying you may find. It seems that rooms were renovated a short time ago
5 minutes from Luzern railway station
the cleaniness and warmth of rooms. Very clean bathroom and bedsheets and fresh towels everyday... it is wat i like the most when i m travelling i would have liked to have bathroom shampoos and soaps...they didnt supply anything to wash with... nowdays its difficult to take liquid when travelling and soo we were stuck. we had to run to the nearest shops for it. maybe thats something thet should look into it
Home- like atmosphere.Small but clean room.Good breakfast.Free internet access in the lobby. Great location- walking distance to station, shops, museums and concert hall. The timings for room cleaning were irregular. One day they came too early in the morning and another day too late in the afternoon. Twice when I had the "Do not disturb" sign on the door they just left clean towels in the bag, instead of coming by later when the sign was not on the door.
Location Traffic can be very loud with an open window (no problem if closed), at least in a corner room
room is clean, very good location ,the staff is very helpful. very small room and Poor breakfast
We found the location to be excellent; it really allowed us to see old town at our convenience, without having to either drive and park our car or take public transportation. The restauant, Lapin, was outstanding, with not only wonderful selections for eating but a great wine list (not extensive, but a great variety). This is a basic hotel, old with a lot of history. YES!!! We had to leave to continue our vacation.
Very good location near market area and near to lake, not too far from city train station. Several: promised Wi-fi was not working. The staff needed to be reminded everytime to refill finished items in the continental breakfast and everyday there was a curt "I don't have" for some basic item like slice bread or boiled eggs. The family room for 4 was too crowded.
The room was big, very clean and very comfortable. The location was awesome!! The shower was excelent. Noisy street, make sure you carry your ear plugs with you. NB: It was summer and I had to sleep with the windows open, otherwise it would be too hot inside. (34C outside)
5 minute walk from the train station Nice and helpful staff Good wifi Clean hotel and rooms Good value for money Room and bed were tiny Lobby is small Decor is slightly dated Not quite a boutique hotel A bit kitschy
Near city center and a big room I have a room in another building near hotel one, like a private house with many rooms. They don't say nothing about this previosly
Location of the hotel is quite good. We had a very bad experience. The owner of the hotel seemed to be against babies, and she thought that baby food smells. So, she actually advised us against feeding the baby in the room so that the rooms do not smell.
The hotel staff was very helpful. There was a private garage for my motorcycle. The location is fantastic, just a half a block from the lake. Great view.
That it was very close to the city center and they let us keep our cars in the parking after the check out! Nothing at all!!
Hotel was very central and easy to travel from. Also near the train station. Staff were friendly and helpful. Would stay here again.
Convenient location High level of street noise with windows open.
good location It was noizy,as the room was facing the street.
Rooms were ok. Exterior and lobby no so much.
Central location. Room was quite big for a family of 3. Friendly stuff speaking good english. Rooms facing the street are too noisy. You can even hear people talking on the streat at night. Isolation is very poor.
Great location, close to Old Town. Great breakfast, very helpful staff
great location, nice rooms, great service. nothing
Location is nice and but hotel staffs are too mechanical.
The Ambassador had a great location, right near the famous Lion Monument and easy walking distance from the old town.
The location was perfect and was close to the near by toursit attractions such as the lion monument, Chapel bridge. It Was also very close to the local train and bus station which was handy as we got the train from Zurich airport in to Lucern and were easily able to find the hotel. Over all the hotel provided good service and facilites and was definatley good value for money. The staff were also very friendly and helpful.
Convenient parking facilities Old fashioned design of room/bathroom
Decent breakfast, Larger room for 3 people, The hotel staff were very helpful Room was hot and did not have any air conditioning. When the window was open it was too noisy outside to sleep.
We stayed there in 2006 so we knew the Hotel. Nice rooms and friendly staff. Expensive compared to other Hotels we stayed at.
The breakfast buffet and coffee machine were highlights. There was a lovely garden which would have been great if it was warmer. The staff were most helpful, providing updates on train schedules and restaurant recommendations. The location was great - the view spectacular. We had a room for 3 and there was more than enough space. There was nothing that we did not like.
Clean, good location, friendly staff
Location, staff, size of room, wireless free access. The only comment is that it should be classified as 3 stars hotel instead of 4 stars.
Close to Railway Station and Lake Lucerne
Location was ideal between the lion monument (5 minutes walking) and the lake. Easy walking distance to old town. 10 minutes. I'm not one to complain but the noise level was absurd all day and throughout the night. The walls were thin and we could even hear the guests talking in other rooms. There was a constant banging and clanking that we could not figure out where it was coming from. The next day we figured that it originated in the kitchen/restaurant more than likely... and we were on the second floor! We weren't unhappy with the hotel room or staff, but the noise made it a somewhat unpleasant experience.
comfortable clean reasonably well located helpful staff fare price by Swiss standards
The hotel was nice, although the breakfast spread was not that great, infact very few options in the breakfast.
The location near to the city, and plenty of parking space in the vicinity of the hotel.