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Staff efficient and friendly, Concierge in Level Lounge knowledgeable and helpful, speaks excellent English. We have stayed here before. We did not find anything appealing on the Restaurant's menu..fusion with little Spanish elements. We at tapas in in which has stairs, or nibbled a great assortments with a selection a wines and spirits. I think we shall not return d/ location and restaurant
Room Decor Stinking Lobby and too much construction and construction noise in the hotel lobby and bar
I can't answer this question correctly as the hotel was under renovation and some of the facilities were not available If the lifts were full or not working properly there were no stairs available to use because of the renovation work
breakfast was good. the room was very cold(in design). coffee maker didnt work.no english channels apart from cnn and fox news.for a deluxroom itdidnt have a luxurious feel. the upgrade at 80 euro a night on top of 170 per night was definetly not worth it.walls in room were dirty.pool was small, water dirty.
The general atmosphere in the hotel beautiful. Cooperation of staff and management of the hotel, a wonderful No
very central location (2 mins walk to the next tube station), huge and varied breakfast buffet, very comfortable beds, reasonably sized rooms (including the bathroom). Although from the outside looking very grey, a huge block of concrete, the inside is very modern and everything seems to have been recently refurbished. Ridiculous having to pay for the spa/wellness area. Even for only printing my boarding pass they wanted me to pay for the internet but in the end I was "allowed" to use a PC in the business area. To my taste the room interior was a bit too modern - certainly something to get used to.
Good location and ok staff. It is a boutique type hotel with a lot of looks but not much essences. The hallways looked like a disco from the 80's.
Cleanliness/Comfort of Room and good access to wifi. No tea/coffee making facilies - guide to TV channels.
Very exciting style. Not good enough information in the rooms
Nice beds. Extra €17 for use of the 10x5m indoor pool and sauna is crazy and bad service for a 5-star hotel.Hotel staff appointed us the a very bad, underclass restaurant.
mycket bra hotell och fantastiskt trevlig personal och mycket bra frukost. Allt perfekt
läget, samt allmänt bra hotell priserna på hotellbaren och minibaren, samt i resturangen.
Mycket vänlig personal Alldeles för varmt på rummet + dålig luft.
Jag är helnöjd med min vistelse. Mycket fint hotell och trevliga och förstående personal. Städerskan var snäll och vänlig.
Bra rymligt rum och god mat i restaurangen Städaren tog alla dricksglas ur rummet och ställde aldrig in rena. Jag fick varje dag ringa room service och be nya glas.
the staff was very helpfull and ansewred our questions with smile. in the firsy night we wanted to switch the room, due to noises we heard from behind the wall (the elevaitor was close). the switched our room no problem at all, and we got even bigger room from the first one. they also help us with reccomendations on places to visit and resturants.
easy access to monument and transport. The cleanliness of the hotel
The bed and bathroom. And the hotel always smelt lovely and clean. Disabled facilities were great.
Very, naturally friendly people at reception. Seldom nowadays. Rooms on the small side but nicely appointed.
the internet is expensive and slowwwww the system runs out everyday .. the bussines corner (hhahah) is a old PC in the table . the rooms are nice .the staff is nice too. the beds are confortable and the shower is great but do not thing in wifi -- the internet acess
We enjoyed the situation of the hotel very central and near metro and bus stations. A special mention for the beds who were particularly comfortable.
Well located near Plaza Espana. Close to restaurants, convenience store. Short cab rides to major attractions. Garage on property. Caters to Americans. Business and leisure clients. Excellent beds. Bilingual staff is very helpful. No
Comfortable bed expensive breakfast
Great hotel location (Central and near metro and bus stations). The hotel is very old where it must be renovated in my opinion.
Great, comfortable bed, clean room and very friendly and helpful staff In the morning the noise level coming from other guests and/or cleaners opening and closing other room doors and talking in the corridor was quite high. Luckily my room had a second door that helped to reduce this noise somewhat. Slightly better noise insulation from the hallway would be a significant improvement.
Hotellet har ett utmärkt läge, avskilt men ändå nära centrum. Metro samt utmärkt shopping i direkt anslutning till hotellet. Precis vad vi önskade. Frukosten borde varit något bättre i förhållande till priset. Tillgång till gratis internet borde ingå i priset.
pleasant and comfortable little suite with kitchenette, good value for the price. no room service past midnight, mediocre breakfast.
spacious, comfortable room, very clean had a kitchenette but no cookwear. No tea & coffee in rooms
It was very close to a metro station, giving us access to all of Madrid and train stations to other cities, as well as, a full-service department store where we got our hair cut and bought groceries. It is in a quiet, safe neighborhood while in the heart of a busy section of Madrid no, loved it.
Excelent location. Good quality-price relation by the time of my journey. Interior views.
free wifi we could hear the people in the next room watching TV
The cleanliness of the room; the location: near El Corte Inglês, metro, and one could go on foot to the center of Madrid. We`ve booked a room for three people and were given a room for two with an extra bed, at least that´s what one could assume by seeing the photos on booking.com;
The Hotel is very nicely located in a very convenient spot of Madrid, both for shopping and sightseeing. Staff was in general very nice and helpful. The room was very clean and the bathroom very spacious. The beds are not so comfortable as I would expect for the look of the hotel. The should replace the matresses, we really didn't sleep well, they are very thin and one can feel all the springs on the back the next morning. Also, it was not very nice to be rushed for check out on Sunday morning just a little after 12.
The place had a sitting room and kitchenette. Had no hot water one day.
The confort of the room - which is actually a small appartment, with all the facilities, the cleanliness, and comfort. I was first offered an entirely different appartment, smaller, less comfortable, and with windows facing an inner yard that contains ventilation equipment or something similar. It was different from what they advertise on their website. I refused it and I was promptly offered another apartment. Also, the electronic key desactivated quite often, and I had to return to the reception to have it refreshed. It is not a complaint, perhaps the keys are not programmed to last a whole week.
quiet situation they do what they have to do but aren't so kind at the reception
The location, the staff and the facilities were very good. A very good value in Madrid!
large room, hotel is well placed close to Plaa de Espana and Rosales park. Hotel parking available. Very noisy all night, noise from cars and people in the street, including some delivery to the hotel at 3am. Claims to be an aparthotel, there is indeed a kitchenette, but no kitchnware, not even a bowl or spoon for cereals in the morning.
Location Staff very nice Hot water was a commodity. Rooms are not sound proof - you will be woken up in the middle of the night by neighbors walking into their rooms. Towels were not changed daily. Soap and shampoo was also a commodity. Elevator was not working one of the days - this hostel is on the 3rd floor, we had to carry our luggage 3 stories. We payed 75$ per night, we had other options at that price. I would have rather stayed further from the center, but had a more comfortable living arrangement. If you are paying less than 45 id say its acceptable accommodations.