Good location and staff was very accommodating.
Clean room and convenient location. Nice common areas. Mostly friendly and helpful staff. The best price for the overpriced area. This location has under gone a half hearted renovation. The price doesn't match the quality. The layout of the property is odd and there are no rooms with good views. Some of the furniture is banged up. The water temperature is difficult to control in the sinks. Sewer gas smells would come from the bathroom drains at night. Lower levels can hear movement from upper levels.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
We loved the view, facilities, great beds and location of the hotel. No complaints.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
Room was nice and clean Parking for $37, valet only was a rip-off!
Parking fee not included in stay
The service and staff were great - hotel is very nice!
Service Rooms not ready for check in
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
Great location, very new, and very nice staff! Perfect place in Venice.
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
I've stayed here before for a few days - great location and generally a very good place to stay. However the room was a bit musty when I entered - not enough for me to want a new oom but noticeable. Facilities are OK - bathroom very cosy though. Would definetly stay again.
excellent position, very good staff, clean, nice
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
The pillows and bed were excellent. Made for a refreshing stay.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
Lovely, fresh interior. Friendly staff/ Our room was adjacent to the fitness center and someone was weight lifting (and dropping) heavy weights at 6:30 a.m. I thought gun shots were going off.
Rooms are well thought out. I wish that the cafe in the lobby would have more options.
Very quiet and well appointed rooms. Nice pool area. Difficult to get staff help after late arrival. Surcharge for 'coffee service' seems lame given hotel class.
The hotel was conveniently located near the beach and restaurants. Hotel rented out pool area for private Lincoln event so guests had no access to entire outdoor pool area for all of Saturday, which was a big appeal of this hotel. Rundown with duct tape on the hallway carpets. They overcharged me for a number of items.
love the Viceroy feel, decor and spaciousness. The bathroom was not quite as large as the Viceroy in Miami, but nice nonetheless. great water pressure too! the TV on the wall was massive, perhaps the largest I've ever seen in a hotel room. Was quite surprised there is no coffee whatsoever in the room. While they offer 'free' coffee from an urn in the lobby to guests, you still have to get dressed and go down the elevator to get. Miami room had an espresso machine; that should be standard.
Låg precis vid stranden, såg delfiner från hotellfönstret, rent och snyggt. trevlig ägare och personal. Valde detta hotell mycket på att det fanns parkering, något som inte var garanterad när vi kom. Internet var problem med varenda dag.
Det nära havsläget, trevligt bemötande, kaffe när du vill. Kylskåp på rummet, Micro på rummet. Fri parkering.
Litet mysigt hotell med utmärkt läge på standpromenaden. Tillgång till tvättmaskin, sköna madrasser och väldigt hjälpsam personal. Dåliga förbindelser till Santa Monica om man inte vill ta en längre promenad.
Hotellets lage vid havet. nej
Jättetrevlig manager på hotellet som var väldigt hjälpsam. Jättefint läge precis vid stranden med närhet till butiker och restauranger. Har inte så mkt att klaga på, enda minus var att rummet var ganska litet och utan balkong och frukosten bestod endast av kaffe, te, juice och butiksförpackade winerbröd.
Det låg bra vid stranden och personalen var väldigt trevlig nej
3 kritikverdige aspekter: 1. leide en suite for at fa beste mulige standard bl. a. internet men hadde ingen internet tilgang. 2. urdarlig utsikt mot en burlig bakgard. 3. Drog till LA for at delta i LA marathon. Marathon morgen hadde hotellet ingen mulighet at erbjude frukost. De borde forsoke at tilmotesga gesternes enklare onskemal: tilgang til internet, bedre utsikt samt det borde vaere enkelt for hotellet at ordne en brodskive marathonmorgen.
Friendly and helpful staff, that took care of car and luggage in a fast and alert way. Nice retro, art deco interior design. Clean and fresh overall impression. Great window view towards the Pacific Sea (if you choose that room option). Near to shopping and other events in Santa Monica.
Everyone went above and beyond to make the stay comfortable.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.
The staff was amazing very friendly and helpful Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.
Shower would flood whenever we used it and the toilet kept malfunctioning.
Staff was amazing Hotel was tired , carpet needs replacing, very tired
It was really terrific...
In front of pier The rooms were dark and poorly decorated facing a very busy and extremely noisy highway. Though the hotel is facing the sea, it is very difficult to get to the entrance. The parking was exorbitant: $43 a night!!! I do not recommend this hotel
Room nicely remodeled and updated. Staff very helpful. Location couldn't be better. Parking fee.
The service was amazing! The location couldn't be more ideal! The shuttle for the marathon was right behind the hotel. The finish line was right on the pier. Perfect place to just walk to 3rd St. promenade to carb up before the race. The room was quiet and comfortable. There was quite a bit of construction going on so parking was a bit confusing. We had to move our car before 11pm to the public parking garage. Also, late check out was not available, so if you are not staying that night of the marathon you would need to check out that morning and have them hold your luggage.
-Very friendly and helpful staff! -Rooms have been nicely updated and were nicer than I expected -AMAZING location, especially for the price! -Was able to check in prior to 4pm and extend checkout to 12pm -Free breakfast foods and coffee in the lobby (we didn't take advantage, but I didn't know they would be provided) -Able to hold our bags between checkout and our flight (thank you!) Overall very satisfied and plan on staying here again. Looking forward to their lobby update to match the rooms! Lobby is currently very, very minimal but looks like it'll be nice when finished! -Remodeling and there is no lobby (just keep that in mind) -Because we booked through Kayak, the hotel was not able to guarantee a double room booking, even though I paid extra for two beds -Did end up receiving a room with a king bed and pull out couch. King bed was very comfortable. Couch was very uncomfortable -I would NOT book this room through Kayak! Call Wyndham directly. Between the hotel and the third party, you'll get stuck in the middle if they can't promise a double bed. Each will tell you to call the other service and that there is nothing they can do, leaving you potentially in the lurch.
Check in was not until 4 pm and check out the next day was 11am, this was very inconvenient. We will not choose this hotel for that reason in the future.
The location was great only a short walk to the pier. The rooms were clean enough. There was a pool. The elevator worked. The elevator was busy during the day with cleaning staff. Our rooms didn't get clean until very late in the day and then barely. There was a pool but no one told us how to find it. There was a resturant in the hotel but no signs for it or any thing in the information in the room about its even being there. I paid extra for the ocean view witch was almost none existent. Not my best experience with Wyndham
Location Price and staff when I checked in seemed annoyed that they had to help me.
Great location to everything. Friendly staff and one block from the Ocean. Very pricey. Parking was $42 a night with tax!
One of the best customer service experiences I've had at a hotel in years. The front desk staff, the valet, housekeepers, and the service technician were all excellent. The service technician had to come to the room because the heat wouldn't turn on and he arrived in less than 5 minutes and had the heat working in less 3 minutes, and was polite and amiable. The hotel was clean, and in a great location (walking distance to the pier, good restaurants and bars, and the 3rd street promenade shopping area). Didn't use the pool but it looked nice. Overnight parking at the hotel is an extra $40; in my opinion, it should be included for guests.
Very secure. Clean and comfortable.
Very good location. Beds are too small and the parking charge is absolutely ridiculous. That alone would keep me from staying with you again.
I like how close it is to the Santa Monica Pier. It really is very close to it. I booked a King bed...and when I got there I was told there weren't any. I think the worst thing possible for a hotel, is to place a reservation and then have that reservation be unexpectedly modified.
Robust och egen designad surfstil. Närheten till fin strand. Närhet till LA International Airport. Dålig värme i rummen (november). Slut på allt bröd när vi kom ner till frukost vid 09-tiden. Nytt bröd införskaffades inte. Förhållandevis dyrt i jämförelse med andra hotell vi bodde på under vår rundresa i CA.
Läget till stranden och centrum. Städningen var åt det sämre hållet och lukten från rengöringen var så stark att man misstänkte att det var något man försökte dölja. Kylskåpet lät så mycket att det var svårt att sova. 25 dollar för parkering per natt är orimligt.
Läget ut mot trafikerad gata, ej vad bilder ger sken av på webben. Inget kylskåp, dåligt med garderober, förvaring.
Mycket bra läge santa monica beach var helmysigt
The Bed Flying bugs. They bite you when you are sleeping. These are not bed bugs, they are lite a little nat and they bbite when you are sleeping.
Quiet and useful location.Very helpful staff. Very good breakfast.
Clean, convenient and friendly staff. Geat location. Parking could be challenging if you come late but they will always able to find you a spot
Very well equiped. Iron and iron board. Hair dryer. Safe, Microwave, Fridge, ice machine, vending machines, washer and dryer. Barbeque facilities. Very helpfull and friendly staff. Very clean. Not enough coffee. Wifi too slow.
The Desk Staff was helpful and exceptional If a pool cannot be added a public spa would be great
friendly staff, clean room with fridge no pool, few sitting spaces at breakfast, quite a long drive to the beach, pillow was flat! But still a good place to stay.
Terrific location with a well maintained & very clean guest room. Proximity to TJ's made the stay food budget friendly. Finally the staff we encountered were friendly & accommodating.
Friendly staff, nice beds, good location, breakfast included Lack of parking due to renovations no exhaust fan in the bathroom
Pleasant day staff. Good breakfast.
Nice rooms clean and with comfortable beds. We had a rental car and the organisation of parking was great free and with easy acsess. The rooms had a refridgerator and there was a store next door were you could shop for food.Internet access.
Location The layout of the hotel
Staff is very friendly!