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I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
We loved the view, facilities, great beds and location of the hotel. No complaints.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
Service Rooms not ready for check in
It was right across from the marina. A beautiful setting. Convenient to restaurants and nightlife. The staff was very friendly. The room was immaculate and clean. I enjoyed my stay. I would highly recommend it.
Parking fee not included in stay
Room was nice and clean Parking for $37, valet only was a rip-off!
The service and staff were great - hotel is very nice!
The lobby, close location to Venice beach and the bar were quite nice. Staff is accommodating and nice. Rooms and interiors of the halls were old, carpet is definitely old, and the lounge for elite members is tiny (cramped seating). Really small outdoor pool.
Location was central to many places within walking distance. Staff is very friendly. Views were disappointing, the decor was dark, the room had light switches that did nothing and not worth the money. Food was of the same quality of a standard class hotel.
When we said that the overnight parking was too much, they gave us a discount.
Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
Det låg bra vid stranden och personalen var väldigt trevlig nej
3 kritikverdige aspekter: 1. leide en suite for at fa beste mulige standard bl. a. internet men hadde ingen internet tilgang. 2. urdarlig utsikt mot en burlig bakgard. 3. Drog till LA for at delta i LA marathon. Marathon morgen hadde hotellet ingen mulighet at erbjude frukost. De borde forsoke at tilmotesga gesternes enklare onskemal: tilgang til internet, bedre utsikt samt det borde vaere enkelt for hotellet at ordne en brodskive marathonmorgen.
Friendly and helpful staff, that took care of car and luggage in a fast and alert way. Nice retro, art deco interior design. Clean and fresh overall impression. Great window view towards the Pacific Sea (if you choose that room option). Near to shopping and other events in Santa Monica.
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
We stayed here with a couple friends for a birthday weekend celebration. Jesenia was really nice and calles us when we were able to check in early. The rooms were great. My cousin checked in early but didn't get the king bed she booked. So later she called Jeff and was able to get a better room. A suite! The rooftop lounge during the day was great. The bartenders was nice. At nighttime, the waitress we had was btichy. The lounge areas were nice but even for hotel fuests we had to reserve on opentable.com. the problem was we had a big group. They provide blankets so thats a plus but we didn't stay up there long. Lastly, Valet/parking was $32!
We were planning to have our short, informal ceremony on the beach and then enjoy the rooftop; but, our view was so amazing, we had our ceremony right on our patio deck! Also, when I mentioned to Billy that we were getting married that day, he sent a bottle of champagne to our room! Unbelievable guest service! We will recommend the Erwin to friends & family.
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
The tiny sign on the door entrance in the corner.. Stating that there were chemicals in the building from which you could get cancer from.. Was not clear when I book the hotel that the building is a health risk.
the suite was awesome! The rooftop bar was great. Blankets were clutch. Friendly staff!
Great location, very new, and very nice staff! Perfect place in Venice.
The closeness to the beach and water and how close we were to Venice beach all the interesting people and places we saw was just amazing can't wait to come again The only thing I didn't really like was the view from our room
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
Service was excellent and the free exhale class each day and pool area make this my new go-to to relax in LA. Little touches like the house car make it really easy to enjoy the neighborhood and the great restaurants (many of which are walking distance, too).
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
The pillows and bed were excellent. Made for a refreshing stay.
excellent position, very good staff, clean, nice
Everyone went above and beyond to make the stay comfortable.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
I didn't get the room I reserved, I paid for ocean view room and I got a street view room
The room was large, the bed was comfortable, and the staff were FANTASTIC! (The even helped us find a pizza place open late to get a late snack). Everything was in walking distance, we didn't take our car out of the garage once! N/A
I loved the all around look and feel of the hotel. It was clean, the staff was hospitable, and the room was amazing. Parking in the parking garage was an additional $125 for the 5 nights I stayed and was not disclosed when booking the hotel.
Room service and housekeeping had the best customer service at of whole hotel! It looks like a hospital. No one greets you or shows that they want to be of service. I was looking forward to a bath after long conference and when turning on the water a huge clump of hair came out of drain and killed it for me.
Liked the room. View was beautiful. Didn't like paying for parking and getting a 100 fee that they say is mandatory after paying 170 for a room that was very pricy,
House keeping staff are friendly and quick at preparing the room. Check in staff was friendly and it was a quick process. Clean room with a lot of space and giant mirror, balcony and fridge. The fitness center is a small room with mainly cardio machines. Please add some free weights. The elevators, vending machine and ice are located in just one area of the hotel; my room was literally 88 rooms away from them. The bathroom next door had a pipe issue that would make a huge noise every time the guest was using it and woke me up several times at night and in the morning. At check out, the front desk lady was in a hurry and unfriendly (I didn't catch her name but she was red headed with eyeglasses).
Nice staff. Some rooms can be quite an extended walk from the elevators.
View Could not change reservation when plans changed. Awful
For the price, the hotel was excellent. Rooms were spacious and the beds were comfortable. It was walking distance to the main attractions in Hermosa beach which was nice. The rooftop pool was great and the view of the sunset was awesome. I feel like the hotel nickel and dimed the guests for everything. The bathroom products were cheap and left my skin and hair extremely dry. There were bike rentals, but they were 20-30$ for the day. Parking was 30$/night. I generally felt like the staff was overwhelmed as well.
Coffee machine in room but no ceramic coffee cups provided to use it. Told per IHG platinum member could not use club room with free breakfast because rewarded with bonus points.
We had a very nice stay and will return in the future. Our son and family were also there and we all found the hotel to be helpful and attentive to our needs. The location is great and we thoroughly enjoyed our stay. We found the staff to be very helpful and willing to go the extra mile to make sure we were happy. 5 stars. We also did NOT like the parking fees, but with that the only negative it's not such a big deal.
Good location and staff was very accommodating.
Clean room and convenient location. Nice common areas. Mostly friendly and helpful staff. The best price for the overpriced area. This location has under gone a half hearted renovation. The price doesn't match the quality. The layout of the property is odd and there are no rooms with good views. Some of the furniture is banged up. The water temperature is difficult to control in the sinks. Sewer gas smells would come from the bathroom drains at night. Lower levels can hear movement from upper levels.
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
The location is good - very close to the beach and restaurants Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
Friendly staff, nice beds, good location, breakfast included Lack of parking due to renovations no exhaust fan in the bathroom
Clean, convenient and friendly staff. Geat location. Parking could be challenging if you come late but they will always able to find you a spot
Very well equiped. Iron and iron board. Hair dryer. Safe, Microwave, Fridge, ice machine, vending machines, washer and dryer. Barbeque facilities. Very helpfull and friendly staff. Very clean. Not enough coffee. Wifi too slow.
The Bed Flying bugs. They bite you when you are sleeping. These are not bed bugs, they are lite a little nat and they bbite when you are sleeping.
The Desk Staff was helpful and exceptional If a pool cannot be added a public spa would be great
Nice rooms clean and with comfortable beds. We had a rental car and the organisation of parking was great free and with easy acsess. The rooms had a refridgerator and there was a store next door were you could shop for food.Internet access.
Staff is very friendly!
Location The layout of the hotel
Quiet and useful location.Very helpful staff. Very good breakfast.
friendly staff, clean room with fridge no pool, few sitting spaces at breakfast, quite a long drive to the beach, pillow was flat! But still a good place to stay.
Terrific location with a well maintained & very clean guest room. Proximity to TJ's made the stay food budget friendly. Finally the staff we encountered were friendly & accommodating.
Pleasant day staff. Good breakfast.
clean & comfortable some of the lights didnt work, like the vanity mirror in the bathroom. the tv wasnt in HD..wifi also scared me cuss it might charge $11.99 ice machine on our floor was broken as well.
The lobby and seating area are lovely and a nice place for a quick breakfast or glass of wine in the evening. The room categories are misleading: the hotel is behind a breaker wall and therefore on a canal not oceanfront.
The hotel looked as though it had been remodeled fairly recently. It was well designed and had a very cozy great room/lobby with a fireplace and a bar. The rooms were large, clean and very nice. We had an amazing ocean view and the front desk upgraded us for free. The restaurant across the parking lot is part of the hotel and was delicious. It was a great place to spend our 6 year anniversary.
Staff is friendly and helpful. Rooms are nice and the views are just breath taking on ocean side Marina side room by parking lot on 1st floor. They need to build that up with plants for privacy. People walking by looking in, noicey from people and cars. We had the staff move us to another room or we were leaving. They almost lost a week long customer when all it would take are some trees, hedges and plants for privacy. You can't see the marina anyways from the 1st floor
Had to pay extra for parking, breakfast and Internet. Internet starting dropping every 20 mins one day even after paying. Lost my dry cleaning for three days. The phone did not work and I had to tell the front desk three to four times before it was fixed. The gym is tiny. For this price surely these should not be issues.
We love this hotel and this was our second stay in 4 years. We love everything about it and the staff is exceptionally friendly and wonderful. The only complaint was this was booked through Kayak and we booked a "Premier Oceanfront Room King Bed". It was confirmed and stated on our confirmation in three different places. Upon arrival, they had us booked in a double bed oceanfront room (not premier which is the 2nd and 3rd floors and not a king bed) and they were adamant that was what Kayak booked us in. When we showed them the printed confirmation from Kayak they gave us the Premier Oceanfront King on 2nd Floor. Anyone booking through Kayak should absolutely call the hotel to confirm what they show you are booked in prior to arrival as obviously there are some issues there when booking through a third party like Kayak.
Location Parking and amenities fee
The room was spacious and had a wonderful view of the ocean. Very nice staff. Room was very close to outside pool and jacuzzi and had to listen to people in the jacuzzi talking until midnight.
We loved the very cosy 'livingroom' bar with fireplace and live music....and Baleen, the restaurant and bar, also with live music was very nice!
Stayed here at the tail end of our honeymoon. Beautiful in-room finishes, modern yet charming. Ocean view rooms with views of a colony of cute barking sea lions, complete with sailboats passing by! Spectacular. Would stay again.
Valet attendants were great Front desk employess very very very careless and non hospitable
Rooms, bathrooms and hotel need to be remodeled.
Decor was nice, staff were friendly and helpful. Small room, valet parking was expensive, no free wifi or breakfast.
- There was one really fantastic bellhop - Near enough to my personal gym (Equinox) - Near enough to shopping, etc - None of the rooms have an actual full ocean view - Rude/weird reception staff - The second room I was moved to disgusting i.e. someone else's hair shavings in the shower, what looked like dried vomit on the blinds in the bathroom - Literally heard a family on the elevator say "I'm so ready to get out of this place" - Restaurant is overcrowded with the LA "wannabe" set, not a great scene, actually a really weird scene - "Luxury" is a stretch here. This hotel would make sense in Vegas
Nice smell in lobby No complimentary water bottles