Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Trädgården Poolen var inte uppvärmd, som den skulle vara. Möblerna i rummet gamla. Mitt första rum stank av rök, så jag fick byta. Mycket trafik utanför fönstret. Första frukosten upplevdes som kaotisk. Borden var fulla av smutsiga koppar och tallrikar. Det fanns inte nog med personal. Jag såg en i personalen torka av en kopp med en använd servett och ställa fram den till nya gäster. Jag fick gå och hämta egen kopp/tallrik/bestick för att personalen ignorerade mig. De betedde sig som sömngångare. Andra och tredje dagen var det bättre.
Hyfsade priser och tämligen bra anläggningar. Även lämplig för barn och rörelsehindrade. Hotellet lever inte alls upp till vad man i Europa eller USA skulle vänta av ett femstjärnigt hotell. Mkt småfel, bankomaten funkar inte, säkerhetsskåp på rummen funkar inte, Internetaccess funkar ibland men dåligt. Servicen var med några lysande undantag ganska slapp och hafsig. Ligger en rejäl promenad från för turister intressanta delar av stan.
Lugn omgivning. Rummet tråkigt. Badrummet ofräscht. Frukosten urdålig.
bra allt bra
Rummen utmärkta Det mesta bra men 2 saker1. Frukosten inte 5 stjärnig. 2. Bra om engelskan förbättrades hos hotellpersonalen.
Hotellet var välordnat och alltid välstädat. Stora breda sängar. Lite svårt för personalen att hinna fylla på när något tog slut i frukostmatsalen.
Fint hotell med en inbjudande trädgård och poolområde. Bra mat och service.
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool Noyhing!
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
Bra standard, betjäning,pooler, utomhusutrymmen. Frukostpriserna väl höga.
Mycket vänlig personal! Bra pool! Tyvärr var servicen ofta långsam, beställningar tog för lång tid eller glömdes bort. Vi fick en alldeles för snabb check-in utan någon information om hotellet eller den service som de hade. Det fannns inet heller någon bok om vart man ringer för att komma t.ex. till Conciergen, roomserive, etc.
Under 3 dygn kunde man inte lämna mig priser avseende minibaren trots 7 påminnelser från min sida
hotellets läge var perfekt. På ett 5 stjärnigt hotell måste man kunna kräva mer.väldigt lyhört.Toa dörren gick inte att stänga osv .
This time I stayed in Essaadi hotel, not the palace, for four night in March and i found it very good as always because i satay in this hotel when ever i visit Marrackech but i also stay in other hotels in the city. The location of Essaadi is very good if you do not like isolation from the city actions. The best in Essaadi, in my opinion, is the walk path that connect the hotel to the palace its more than 700 m long full of varieties of citrus, palm, olive, pomegranate trees. I usually take a walk on the path, in the morning before breakfast where the smell of orange blossom fill the srrounding. Breakfast improved a lot with many varieties and good preparation. Staff were very friendly and happy to help but need appreciation. Restaurant , i tried grilled seabass For dinner and it was very good but slow service though. I found The pool was heated to 26 degrees although i did not use. Room was always cleaned and prepared well and when i asked for some roses in a vase it was put in my room without extra cost. A basket of fruit was in the room when i checked in. The hotel was happy to keep my luggage for couple of days when i travelled away from the city. The new manager is always walking around and talking to the guests. Its good value for money as four star hotel, and i would look forward to stay in this hotel in near future. Wifi is little slow, rug in the room looks old. No tea or coffee machine in room, apparenty in my recent travel this service is no longer availble in hotel in Marrakech.
Close to the main attractions of the city. Quite and nice staff always happy to help.
The facilities were great...the room was super comfy and the pools were awesome.. The food was so expensive wasn't worth eating in especially breakfast was like 25 bucks a person..even after booking breakfast included with my reservation they told my mom she had to pay..Also apparently there was a high profile guest, some Saudi prince I suppose there and they diverted all the air-conditioning to his rooms...which is messed up...and not fair. I don't care if he's a prince were all humans and guests at the hotel...air conditioning should be for everyone!! Especially in a desert city! But other than that..the staff were supper attentive and professional.
Location and room (we were given a free upgrade) Can of coke was £2!! Also as well as the City Tax the hotel also put there own tax on top of the bill at £1.50 per day.
The Pool Staff not very friendly. No poolside service. The first room we were put into smelled of smoke. They did change our room over, however, this one still had a faint smell of smoke in it as well. Had to ask 2 times for toilet paper. Just not on the ball for a big hotel chain.
i liked the garden and the location of the hotel i didn't like the room, the beds are unconfortable and the rooms quiet old, the bar terrasse is too small
Nice staff and lovely location Old building . Rooms need completely renovation but it's okay
The garden and the swimming pool are very nice and excellently maintained The rooms should be refurbished, especially taking into account the price charged by the hotel. They do not correspond the usual Meridien status
Practical distance away from Madina. Drinks in bar and food in restaraunt costly.
Friendly staff - information Concinerge but the hotel is now in need of renovaion of which the painting and some of the upgrades (disturbed for three afternoons) started whilst we were there Manager told us that no work was being undertaken however three members of his staff were banging in the room next door - he then agreed that some light work was being carried out and offered us champagne - we dont drink and just wanted some peace and quiet
Nice gardens and excellent room service and cleanliness. Excessive prices for certain services (restaurant, mini-bar, etc.)
Generelt veldig bra. Rom, hage, pool, frokost, persjonell veldig bra. Reiser tilbake dit om tre dager.
Bra service och val bemotande. Manliga gamla serveringspersonal. Det borde vara lite yngre skarmiga killar och tjejer.
Det var helt okej, men 4-stjärnigt är lite att ta i.....men prisvärt! Tyvärr var hotellet slitet och skulle behöva en rejäl ansikstslyftning.Dåligt att hotellet inte erbjuder airportshuttle med tanke på den hysteri med taxi som råder på flygplatsen.
Personal måste bli mera trevliga Vet inte va service är
poolområdet som låg bäddat i grönskan. Vi åt en kväll på hotellet och när vi skulle betala var det nästan omöjligt att betala med kort??????? Tills sist när vi sa att vi hade inga kontanter tog man kortet och lät oss gå med till receptionen för betalning. Detta kallar jag INTE ett 4-stjärnigt hotell.
location Needs to clean up rooms a bit carpets etc
I liked the friendliness of the staff and the selection of food for breakfast. I did not like to see ants crawling on a sideboard in the dining / breakfast room. Also the carpet in the bedroom could have been cleaned better when we arrived. The bathroom had no extractor fan and the bath was chipped and worn in places. The water was not very warm either, apart from first thing in the morning when having a shower.
The hotel has been very well designed and the bedroom was lovely, really comfy bed and a nice bathroom. Outdoor pool and spa were also very good. Buffet breakfast was tasty and there was a lot of variety to eat. Nice and quiet too, I had a very relaxing stay The staff were very unhelpful and made no real effort to give good customer service. Although I had no major problems I felt that if I had, the staff would not have been too happy to help out. Its a pity as the hotel itself is very nice but the staff uncommunicative and very surly indeed
Room was excellent value. Staff was friendly and helpfull. Internet service in room was absolutly terrible!!!!!
The staff were very friendly except in the Spa Breartkfast was awfull, not enough food or drinks, no matter what time you arrive in the dining room they are always short of either, milk, juice, tea or even bread The spa you have to pay for everything except the Gym this needs to be clerified well
Swimming. Food is very poor.
The spa is fantastic, also the pool and the room was very spacious. Food good, if a limited choice of a la carte. Pool beuatifully kept and areas around. Lovely rooms in the lobby to sit and cool down in. Lovely atmosphere overall, very relaxed. Helpful porters and waiters. Drinks very expensive, both alcohol and non-alcohol. Only one cd was played repeatedly at the pool - a little irritating after 6 days! Welcome and welcome drink would be good. Reception staff could be far more polite, and focus on one guest at a time, and not on other guests in the queue or their personal phone calls.
No noise in the room. Basic hotel, nothing special but nothing bad either. Nice spa. Walking distance to town, coffee shops. Easy check in and very polite bell boy who spoke english. Room smelt of cigarettes and burns in the carpet (Room 345). A couple of the reception girls spoke very brusquely and not very friendly but others were very courteous. A la carte menu not very exciting. Charged 170 dhms plus tax for breakfast that I did not want or have!!!
it is very nice
Nice hotel, friendly staff. You should note that this hotel in EU standard should be 4 stars, but if you bare this in mind at the begining you will have great time. Great breakfast and pool was great. A bit far from the medina and the main attractions (35-40 min walk)