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bra allt bra
Trädgården Poolen var inte uppvärmd, som den skulle vara. Möblerna i rummet gamla. Mitt första rum stank av rök, så jag fick byta. Mycket trafik utanför fönstret. Första frukosten upplevdes som kaotisk. Borden var fulla av smutsiga koppar och tallrikar. Det fanns inte nog med personal. Jag såg en i personalen torka av en kopp med en använd servett och ställa fram den till nya gäster. Jag fick gå och hämta egen kopp/tallrik/bestick för att personalen ignorerade mig. De betedde sig som sömngångare. Andra och tredje dagen var det bättre.
Lugn omgivning. Rummet tråkigt. Badrummet ofräscht. Frukosten urdålig.
Rummen utmärkta Det mesta bra men 2 saker1. Frukosten inte 5 stjärnig. 2. Bra om engelskan förbättrades hos hotellpersonalen.
Hyfsade priser och tämligen bra anläggningar. Även lämplig för barn och rörelsehindrade. Hotellet lever inte alls upp till vad man i Europa eller USA skulle vänta av ett femstjärnigt hotell. Mkt småfel, bankomaten funkar inte, säkerhetsskåp på rummen funkar inte, Internetaccess funkar ibland men dåligt. Servicen var med några lysande undantag ganska slapp och hafsig. Ligger en rejäl promenad från för turister intressanta delar av stan.
I was not feeling comfy anyways so i can't recall a simple think i liked about it. The hotel doesn't match the 4 stars. Rooms dusty and not clean. Furniture old and npt highly maintained
Didn't like anyhing about this hotel/ this place shouldn't be called hotel,it's apartment residential. The room was dusty, furniture was old, stand up shower was awfully small, showerhead was pooring toward the wall. Towels were rough like pool towels, shouldn't advertise 4 stars, this hotel/ apartment resistance shoukd be 2 stars. The pool was too crowded, expect to pay city tax for each person staying. The elevator jorks you feel like you going to grt stuck in it.
Hotellet var välordnat och alltid välstädat. Stora breda sängar. Lite svårt för personalen att hinna fylla på när något tog slut i frukostmatsalen.
Fint hotell med en inbjudande trädgård och poolområde. Bra mat och service.
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"
The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool Noyhing!
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
Bra standard, betjäning,pooler, utomhusutrymmen. Frukostpriserna väl höga.
Under 3 dygn kunde man inte lämna mig priser avseende minibaren trots 7 påminnelser från min sida
hotellets läge var perfekt. På ett 5 stjärnigt hotell måste man kunna kräva mer.väldigt lyhört.Toa dörren gick inte att stänga osv .
Mycket vänlig personal! Bra pool! Tyvärr var servicen ofta långsam, beställningar tog för lång tid eller glömdes bort. Vi fick en alldeles för snabb check-in utan någon information om hotellet eller den service som de hade. Det fannns inet heller någon bok om vart man ringer för att komma t.ex. till Conciergen, roomserive, etc.
The facilities were great...the room was super comfy and the pools were awesome.. The food was so expensive wasn't worth eating in especially breakfast was like 25 bucks a person..even after booking breakfast included with my reservation they told my mom she had to pay..Also apparently there was a high profile guest, some Saudi prince I suppose there and they diverted all the air-conditioning to his rooms...which is messed up...and not fair. I don't care if he's a prince were all humans and guests at the hotel...air conditioning should be for everyone!! Especially in a desert city! But other than that..the staff were supper attentive and professional.
The hotel has been very well designed and the bedroom was lovely, really comfy bed and a nice bathroom. Outdoor pool and spa were also very good. Buffet breakfast was tasty and there was a lot of variety to eat. Nice and quiet too, I had a very relaxing stay The staff were very unhelpful and made no real effort to give good customer service. Although I had no major problems I felt that if I had, the staff would not have been too happy to help out. Its a pity as the hotel itself is very nice but the staff uncommunicative and very surly indeed
Swimming. Food is very poor.
Room was excellent value. Staff was friendly and helpfull. Internet service in room was absolutly terrible!!!!!
The staff were very friendly except in the Spa Breartkfast was awfull, not enough food or drinks, no matter what time you arrive in the dining room they are always short of either, milk, juice, tea or even bread The spa you have to pay for everything except the Gym this needs to be clerified well
The spa is fantastic, also the pool and the room was very spacious. Food good, if a limited choice of a la carte. Pool beuatifully kept and areas around. Lovely rooms in the lobby to sit and cool down in. Lovely atmosphere overall, very relaxed. Helpful porters and waiters. Drinks very expensive, both alcohol and non-alcohol. Only one cd was played repeatedly at the pool - a little irritating after 6 days! Welcome and welcome drink would be good. Reception staff could be far more polite, and focus on one guest at a time, and not on other guests in the queue or their personal phone calls.
I liked the friendliness of the staff and the selection of food for breakfast. I did not like to see ants crawling on a sideboard in the dining / breakfast room. Also the carpet in the bedroom could have been cleaned better when we arrived. The bathroom had no extractor fan and the bath was chipped and worn in places. The water was not very warm either, apart from first thing in the morning when having a shower.
No noise in the room. Basic hotel, nothing special but nothing bad either. Nice spa. Walking distance to town, coffee shops. Easy check in and very polite bell boy who spoke english. Room smelt of cigarettes and burns in the carpet (Room 345). A couple of the reception girls spoke very brusquely and not very friendly but others were very courteous. A la carte menu not very exciting. Charged 170 dhms plus tax for breakfast that I did not want or have!!!
location Needs to clean up rooms a bit carpets etc
it is very nice
Nice hotel, friendly staff. You should note that this hotel in EU standard should be 4 stars, but if you bare this in mind at the begining you will have great time. Great breakfast and pool was great. A bit far from the medina and the main attractions (35-40 min walk)