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Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure
I liked the place, its really nice. the staff at night are not too friendly i guess..breakfast was not included so they made me pay for it
Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .
Design och inredning i särklass. Ett mycket bra hotell med utmärkt frukost och ett väldigt bra poolområde med "beachservice". Rörig incheckning och administrationsproblem. Hotellet ligger en bra bit utanför centrum. Taxi till Jamaa Al Fna och Al Koutoubia kostar ca 50 Dirham.
Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.
good service non extistant business center
Delightful hotel that was a haven in bustling Marrakech. A wonderful swimming pool set amid orange trees was a welcome retreat after the busy streets. A delicious breakfast was served on a tree filled, shady terrace. The rooms were beautifully decorated and bathrooms equipped with very good products that were available in the hotel shop. A convenient location too. The staff were very helpful and charming, but could have been more knowledgable in recommending restaurants
The enclosed gardens were lovely and we had a large, pleasant room. The bathroom was awful - there was black mould around the bath and the walls were stained. The toilet seat had a broken hinge which had black dirt in it - but they did throw rose petals in the bowl!. Otherwise the room was good. The service at breakfast was very poor - I had to ask a waiter three times for some butter and milk, and if you had breakfast late, there were things missing from the buffet.
The food was good in the evenings and nice grounds The room was small and dark and seemed over priced
Cuisine, garden,helpful staff, comfortable bed. swimming pool Room was too dark
The hotel welcomed us warmly to what was a haven of calm and relaxation. The central gardens are charming and well maintained; the food excellent although a little expensive as were the drinks. Staff were helpful and friendly but information about the city and things to do and see a little scarce. The bathroom was very basic and not up to the standard of the rest of the hotel. The bedroom had very limited storage, no drawer space at all so we found ourselves living out of our suitcases.
Staff always cheerful and helpful; ambience pleasurably exotic but comfortable Food, though well-cooked, tended to be a touch slow in arriving but not to a disagreeable extent - after all the general ethos was that of unhurried leisure, proper for a holiday.
Great hotel in the Medina, good location. Beautifully decorated and large rooms with terrace. Pool and the garden are nice. Staff is very friendly, helpful and service minded and will make sure your stay is comfortable. Spa treatments are highly recommendable. One minor comment is that there could be some bees during the breakfast.
This is a charming oasis amidst the chaos that is Marrakech
the hotel is both beautiful and relaxing. the staff are very well trained, and friendly. it is a place you are happy to come back to after a day out. the pool is very well sited, and not visually intrusive. the grounds are very well lit.
Impressive building in a good location The Riad was quoted as having 2 gourmet restaurants which was incorrect. There was no chef on our first night and the food on the night we did eat was very basic. The details also listed 2 pools when there was only 1. The cost of everything was very high for Marrakech.
great hotel staff over all, and especially japanese staff working really seriously and professionally. It was great service for everything. The restaurants recommended by hotel staff were all excellent. No pick up car (from airport) luxury enough like Mercedes, there's only regular 4x4. It'd be nice to have one nice car available.
The location and the agreeable feeling inside thanks to a beautiful decoration.
Excellent service, beautiful hotel. Great location to main square. We loved every minute!
the atmosphere in mid of town service standard in restaurant was much below our expectations