Plus: The room was clean and staff was mostly helpful.
Minus: I had a non smoking room (room 322)but at about 10:00 pm I could clearly smell cigarette smoke. Not sure if it was in the hall or coming through the vents but it was quite disturbing. It took awhile to dissipate.
Plus: Hotel employee was very helpful
Plus: The hotel at a nice morning breakfast. it also had an indoor hot tub and swimming pool.
Minus: The swimming pool was unheated and to cold to use.
Plus: Close to everything
Minus: waited way to long to check in
Plus: Close to everything
Minus: Hair dryer broke.
Plus: The pool was heated. We were in a room close to the pool.I liked a clock in the pool room to keep time with my excerising.The shower head was really good.Breakfast was good.Sidewalk outside around the hotel and we could walk.
Minus: The beds could have been a little softer.
Plus: The staff was really nice and helpful. At breakfast, there were several things that were empty that I had to ask the lady behind the desk to fill. She was very apologetic. The front desk was busy but she kept her smile and pleasant attitude.
Minus: The breakfast area/room was very small. There were 4 tables and it was crowded. People had to move around to get the breakfast items on the 2 small counters in the corner. Not a good set up if you have 5 people trying to get breakfast.
Plus: Good breakfast, hotel room was roomy and kept clean by staff daily
Minus: The hotel looked dirty and run down when I entered the lobby. It doesn't look like the picture on the site. When I asked if I could check in one hour early I was told there was a $25 fee. I've stayed at other hotels of this chain and never had that happen
It's better than the last hotel I stayed at in Mason City; at least they didn't have to offer me a space heater!! The hotel is dated and in need of upgrading. Public spaces leave much to be desired, and the pool is a complete joke!
Plus: The heater worked very well! Cheap price, not bad for the price, just not good either.
Minus: The pool area leaves much to be desired! There's no 'official' public restroom at check in-you're led to a gross little closet off the laundry room, just a bit creepy! Breakfast was mediocre, and there wasn't sufficient parking.
The hotel and staff were both GREAT!
Plus: Everything was clean and the staff was very friendly.
This hotel needs a major updates. There was black mold in my bathroom . Room was not clean. Found clothing and food from prior use. There is no quality in this hotel
Plus: The best part about the hotel was the shower. Great water pressure. The breakfast was great.
Minus: The room was not clean. Under the bed we found children socks that were for a girl; my children are boys. We also found a rotten bannana under the bed and other toys that i did not bring for my children
Plus: It was cheap. The prints in the room were actually pleasing, and the room was PINK. Which was kind of pleasant. The shower was large enough for us to shower together, which was also nice.
Minus: Everything else. Luckily, we only really needed the room for a few hours and didn't have to sleep there. It was tiny. And not clean, and there is no way in hell that was a queen sized bed.
Plus: Quiet & reasonably priced.
Minus: Road construction on exits off frontage road.
Plus: The room was clean and the staff was friendly. It met my needs perfectly. I would stay there again.
Minus: Rooms are completely filthy. When I arrived with a confirmed reservation, management told me my reservation through Kayak was invalid and they did not have to honor it and the only valid way to reserve is through calling the hotel. The rooms were frightening!