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Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff
The rooms were beautifully appointed The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.
Room amenities staff location Nothing
The location is great because it's a beachfront hotel. Front desk staff is very courteous and nice. Not the service I expected. The valet staff is not the most welcoming at all. No warm greeting or smiles at all. I was really dissatisfied with the quality of the room. I had called ahead to get a preference of room. I got a room that was on a low floor and with no city or beach view like their website states. The worst part is that this particular room has a balcony that is in the view of the next rooms balcony. Meaning that our neighbors can walk out of their room and look directly into our room. We had to keep the blinds closed the whole stay for privacy. That was the worse part. Very disappointed. Lastly there wasn't a hairdryer and housekeeping opened out door an hour before checkout time.
This Marriott is a beautiful hotel. You walk right onto the beach. The staff is wonderful. They are attentive, friendly, courteous, and overall just genuine about wanting to please customers. This hotel is one of the nicest hotels we have ever stayed at when taking into consideration the overall experience (i.e. Location, staff, cleanliness, accommodations, pool area, etc) The rooms are a little on the small side.
We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again. Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.
Near the beach. Comfortable beds One day not enough towels. Another day one of the bath robes removed.
Great access to the beach and ocean drive. Clean, great looking rooms with fantastic views. Also very attentive and professional staff! Highly recommend! Would be nice if the recliners, towels and umbrellas on the beach were complementary to guest of the hotel. But, south beach in general is pricey.
The customer service and the people at check in and at the hotel Overall were great . I loved whole time there , nothing negative to report.
Good location in South Beach and on beach. Chair and towels included in resort fee. Small Pool
Location, quiet and staff bathroom sliding doors and dirty floors.
The location The family room which is too small for 2 adultes with 2 kids
this hotel was decorated really cute. It was next the pink restaurant. It was bigger then my friends who paid a lot money for her hotel. It was like a suite,had iron, blow dryer. It had refrigirator, microwave and their staff was available all the time. What was really surprising was that they provided towels and umbrella. This hotel is near eveything. Wet down a few blocks. Will always stay here!!! our terrace was huge nothing
Amazing location, walking distance to the beach and restaurants. NO need to rent a car in South Beach or hassle with traffic! Plus, the kitchen in the room is very convenient. They charged me for 2 Nespresso pods. I think they could have thrown that in given that we are paying $300 for the room! Unfortunately, that put a bad taste on a great stay.
The hotel is in the middle of everything. It's very nice and affordable.
Det bästa var den hjälpsamma och tillmötesgående personalen på hotellet. Saknade en frukostmatsal/restaurang i hotellet men det var inget stort problem då det fanns en uppsjö av matställen på nära avstånd.
Rent och fräscht och när till stranden och nattliv. When booking you got the impression that that hotel was close to the beach. However, the beach view rooms were facing a street and you could barely see the beach because of a high builiding mid between. These comparably expensive rooms (100-2; 200-2; 300-2) were right below the pool pump system, which made a terrible noise even in the night. We had problems sleeping there despite using ear plugs. Finally, the hotel was one of the least charming we have ever visited.
Snabb in-/utcheckning. Nära till shopping och strand. Rymligt rum, fräscht badrum, snygg design, sköna sängar. Smal balkong.
Price and location. Lack of coffee/tea pot in room - lack of towel bars for wet towels.
Small hotel located in South Miami Beach, rooms with steam baths
I stayed in motels better than this one. Hall ways and rooms stink, AC blowing on your face. No elevator, 2 stories building. Pictures and reviews were very misleading. For merit was a mistake.
Good location. Beach 2 blocks away. Easy access to local bus and shopping.
Nice hotel, unpleasent staff.
Nothing It smelled like smoke, the rooms were dirty looking, the breakfast was tiny, and outside the window of the room they showed up was a trunk and no sunlight was let in and the people there when they found out that we were not staying they were extremely rude!
The location was great. Parking was an additional $20 per day. The was tiny, but they called it a continental breakfast.
Close to Miami beach and Lincoln Road. Bad internet conection. Nice spanish yard. Good staff. Good for short stay.
Service The bed Location
Location. Walking distance to the beach. I reserved (and pre-paid in full) for two nights through Kayak. The total was already withdrawn from my credit card before we got there. Something came up and my friend and I were unable to make it for our first night. When we checked in around noon on our second day, we were told we didn't have a room reserved and he didn't have anything available. I showed him my reservation and told him that I've already paid for two nights, but we were unable to make it the night before. He said since we didn't show up the day before, our reservations for BOTH nights, including my second night, were gone. I didn't understand this.. why were both nights not reserved after their payment was already received? There is one person working at the front desk. I think this man is the receptionist, manager, housekeeper, owner.. all of the above. He was completely unsympathetic and snotty about our whole situation, which obviously made matters worse. He cut me off every time I tried to say anything. He made us wait and said he'd "see what he could do". The worst thing for us was this lack of customer service and the attitude from this man. I'm not sure if that's normal to lose a room/reservation if you couldn't make it for your first night, even if it's prepaid. If that is a common practice, a little sympathy and care would have been nice, instead of attitude right off the bat. Finally, somehow a room is available and he said he'd let us stay as a "favor" to us. How is this a favor to us, when we have already paid for two nights? We are told our room number and head in. Our room is TINY and had one bed. When I made my reservation, I paid more to get a room with 2 beds. We were over it at this point and wanted to avoid this man at all costs, so we just let it go and didn't say a thing. The carpet, comforter and pillows/shams were filthy, spots of who knows what (one spot even looked like blood) were everywhere. We also felt unsafe being on the first floor with two windows next to a valet/parking lot, and a dark, creepy lot. The curtains are small and don't even cover the window, so my friend and I took turns changing in the bathroom to avoid being seen by any of the valet workers who were right outside. On another note, there's a phone, but no number to dial the front desk (or anyone). We went back down to the front to ask the man for hand soap, conditioner, and body wash because we only saw shampoo. He checked in the back and came back saying they don't have any of the above, only shampoo. (Not even hand soap?!) Parking is valet only, and it's $25 a day. I would never recommend this place. Bottom line, this place should absolutely cost no more than $80 a night, for location alone. I'd expect a place like this at that cost. Everything is very old, cracked, moldy, damaged, and dirty. There's only 1 outlet to plug anything in and it's in the bathroom. There's no counter in the bathroom either, and that made using a straightener/blowdryer difficult.
The air conditioner was not functioning and they didn't have another room available. They claimed that all of the rooms were having the same issue with the air conditioner. We couldn't find another room anywhere else and it was already late. It was terrible and extremely hot all night.
Pics that they put online makes the hotel look better... 1) The staff was rude... 2) bed was uncomfortable 3) AC machine was so loud. Fire Alarm was bipping so we had to take it out,,, 4) the next room was playing looud music till late in the morning.. Couldnt sleep at all!!!!
The location was amazing and the staff very nice. Was not happy about the visible mold painted over on the bathroom ceiling that was clearly still growing, gave the room a less than pleasant smell. It was also growing in the crevices of the light switch/electrical outlet, caused me to question the safety of breathing it and being around it. The A/C unit inside the room rattled while running off and on to the point that it woke me up through out the night. The plastic grocery bag that was placed over the smoke alarm was also a bit concerning, and the broken lamp and coffee pot in the room weren't impressive. Also I was disappointed there weren't shear curtains or blinds, only blackout curtains, so it was dark and closed off in the room or wide open with everything visible from the dumpsters and cars parked outside the window. The fact that there's a charge of $30/night to park should be disclosed somewhere, it only says there is guest parking before booking. The photos online are extremely flattering compared to the actual condition of the room I got, and if not for the no refund policy and the fact that I was only there 1 night, less than 24 hours, I definitely would have found other accommodations and will not be staying here again.
Very helpful and friendly staff. Beautiful courtyard. Great location. Room was clean, but bathroom in rough shape and holes in bed sheets. Hall carpet smelled sour, maybe that's just the beach humidity though. AC worked well, but confusing to use. Single pane old window let a lot of outside noise in.
Very quiet clean Left a shirts said could not find it
The staff was great very welcoming and was willing to help with our every need.
Location was convenient to nearby shopping areas in the beaches Small bathrooms, no elevator, and no view
I would definitely stay in their again. Everyone was nice.
Location is great. Super sloppy paint job, rusted sink fixtures, no blinds, stairs only, staff is meh. Too expensive for such a shabby "boutique" hotel.
Personalen var otroligt hjälpsamma med allt ifrån restaurangtips till att hyra bil. Och med tanke på hur mycket sand vi släpade in varje dag på rummet är jag väldigt tacksam över en så noggrann städpersonal. Sen så har jag för mig att det stod att frukost inte ingick men det gjorde det vilket var en väldigt trevlig överraskning. AC:n lät lite väl mycket och man var tvungen att ha den på på natten för det var VÄDIGT varmt. Men med öronproppar blev det bättre...
positonen pa hotellet ar kanon. nara till det mesta, men anda tyst(bortsett fran att de bygger nara hotellet) renligheten ar val sa dar, dammtorkning sker nog inte sa ofta, speciellt takflakten. frukosten ar inte mycket att komma med ga hellre upp for ocean drive, en 10-15 min och at en frukost for 5 dollar. allt beror pa vad du vill ha ut av hotellet, for att sova sa ar det perfekt valdigt skon sang.
Ett trevligt litet hotell nära beachen och shoppingen. Trevlig personal och enkelt men rent och nyrenoverat rum. Ett plus att frukost ingår, det tillhör ovanligheterna numera. Nej