Size of the room quite generous as is the bathroom. The distance stated on the website from hotel to city centre was misleading. The hotel is right on the outskirts on the edge of an industrial estate. There was nothing nearby not even a bar or a restaurant.
Friendly reception staff. Proximity to Santander - though directions on the website were misleading as access is much easier from the Santander city side. Only a few minutes' drive into the city centre. Parking available (often a problem with cheaper Santander hotels!) Excellent bathroom (very clean; good fittings; bath/shower and shower). We used this as a night halt before taking the ferry - useful because of its location outside the busy city centre. View - towards airport and mountains. Carpet in the room was not very clean.Spa pool tiny - the website photo could mislead slightly. No air-conditioning. Bar/cafeteria seemed little-used so not very welcoming.
Very friendly staff - clean rooms. Rooms were quite noisy (between rooms) also Hotel is difficult to find.
There was a kitchen which could have been useful. The hotel is very close to the ferryport and it has an interesting view over the city. The room smelt a bit musty. I was rather disappointed with this hotel and I don't quite know why. I booked it quickly to facilitate our journey to GB from Santander and it was very close, but there was no air conditioning and it was a bit noisy. Also there was no evening restaurant-we were referred to a supermarket. I was also concerned about the lighting of the stairs. Several of the staircases were dark and as usual I wondered how easily you could get out in an emergency.
we enjoyed the tranquillity of the place
friendly helpful staff nice quiet area just a bit hard to find badly signed
Hotel clean and tidy, Comfortable rooms, Spa very good Would have preferred a double bed rather than 2 twins pushed together. No restaurant in hotel or nearby, meant we had to drive into Santander. Not all the spa facilities were working correctly (curtain shower and scottish showers).
Proximity to airport - less than 15 minutes in a taxi (cost less than 15 eur for two passengers and four bags). Extremely difficult to find as it was very poorly signposted. I hadn't printed out the directions from the website as I presumed that my sat nav (GPS) would bring me successfully to it (as it had it did to the 7 other hotels that I stayed in during my 2 wk stay in Spain). Due to the obscure location of the hotel, the sat nav did not bring me there & I spent an hour driving around trying to find it even though I had only been minutes drive from it originally. I had to call the hotel twice to get directions.There was no air-conditioning in the room so too hot at end of Aug & got bitten by mosquitos as left the window open to let in air during night. This hotel is actually just outside the city boundary & steps down to hotel are poorly lit
It was very helpful that the receptionists spoke good, fluent English. There was a nice view over the city. The car park entrance and the gravel part are quite dangerous for a motorcycle to enter and reach the tarmaced area. Any loose surface makes a motorcycle unstable.
Trevligt och välstädat rum. Sängarna för hårda.
Mycket nära till buss-stationen, bara över gatan. För oss som var i staden första gången och inte under badsäsong, var det perfekt. Personalen hade, precis som de flesta i Santander, problem med engelska.
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
Fantastic hotel, one of the best I've stayed in, fabulous location
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
staff very helpful
Location, view from the room, size and decor of the room.
fantastic sea view location & food
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
Location No smoking policy
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
the food is really worthy(especially the toast)
Location and quality
Rooms very clean and of good size Price of breakfast 32e for two persons !!
Efficient, pleasant and convenient
Very Clean and quiet
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
How close it was to the water and to the Palace.
The overall atmosphere was very welcoming and relaxing
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Excellent service and good location
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Ideal location with great view over Marina, staff very friendly.
great facilities and friendly staff Nothing all good
very spacious rooms, very central & near the beach
Loved the decor of the apartment and the location. Would like to have main condiments such as milk, tea, sugar etc. And also better range of shampoo, conditioner, and body wash. These are only tiny concerns.
the location was good, close to the beach the apartment was dark and dingy and smelt of damp and stale cigarette smoke
Pleasantly decorated, spacious, well equipped, close to beach, buses, restaurants, supermarket, park, festival centre. Lack of computer for guest use despite having wifi. We had to find an internet cafe.
The helpful personnel. They went out of their way to make us welcome and overcome our language difficulties and provided extra service with a smile. Everything was fine
they were big for a family of 4 no english channels on tv
Ideal position for those who want more freedom than a hotel brings. Comfortable and friendly staff, Bus stop outside and supermarkets within 100 yards. Wonderful beach even closer!
excellent location opposite the beach and near the football stadium.staff very friendly and helpful. apartment was small
I thought the room where large and clean and the staff friendly cafe on site also good. bonus was free parking My stay was good but it is a little difficult to find
The staff were fantastic, our motorcyle broke down and the family that owned the hotel spoke english and really put themselves out to liase with the local bmw dealership and fed us back information. They went above the call of duty, parking at the rear of the hotel was fine, no issues, supermarket, petrol station, bar/cafe/restaurant all next to the hotel, the room was very nice, far better than the price would suggest. I would stay there again and use it for a base, bus into Santander just over a euro and 11 euros in a taxi back, no problems, highly recommend.
Cleanliness Location. It would have been nice to have a small choice of alternative eating establisments in the area.
Only stayed one night, but no tea/coffee facilities in room. Only Spanish spoken.
very smart bed was too big, we prefer smaller!
convenient location for a visit to the Picos and the Santander Ferry port
good reception,very pleasant room, large car park next to hotel, a family run hotel , owner`s wife spoke good english and assisted with directions as a non smoker the room had ash trays in it .
Staff were friendly even though there was a language barrier
Good price for its quality; comfortable and big room; quiet zone without any disturbing noises the location is a bit hard to find by GPS. We went to a villiage nearby and took a detour in the end. not well indicated for its location.
Location and value for money
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
It was very relaxing the rain and wind
layout and furnishings of room
close to shops and port
Close to the bay and shopping. No
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
The hotel was opposite the Brittany ferry terminal
Only stayed onwe night very good fo ferry vvv
En trevlig oas i stads vimmlet
God hjälpsamhet i receptionen, det känns mycket familjärt. Frukosten var lite sen och kanske normalt riklig.
Inte modert men fräscht, behagligt och avslappnande. Frukosten var mycket bättre än franska frukostar. Nej
central location No view from window. Noisy coach parties awake all night
Nice Hotel Big rooms
Excellent value for money. Very modern and clean. Nice to have some sky channels in English. Our room did not have much natural light, but artificial lighting was adequate.
the location my only comment is there is no car parking.
Location and that there is a cafe adjoining. But the Staff dont speak english. The restaurant only displays a spanish menu. The prices are very good if you understand the language. Also the trip from the airport cost 15 euros not as stated. Moor english tv channels. Only had Sky news
The coffee with milk that was served at breakfast was very good. The cheese and ham served at breakfast was ok. The receptionist was sort of polite, but could not communicate in any other language but spanish.
The receptionist was very nice and helpful, recommending decent places to eat. The rooms are basic, but clean, water hot, I had a good nights sleep.
We looked city.
its central location. its compactness. The size and furnishings of the room. Very outdated and basic.
The price Not that well situated, not very nice looking, wouldn´t really classify it as a 3 star
Friendly staff, no nonsense hotel Leak in bathroom ceiling staff not concerned.
It's expensive during the semana santa, comparing with his location and the room condition. But there's good reception service and the location es ok.
Bra med separat vardags- och sovrum. Det fanns allt som behövdes för en helgresa. Mycket bra att man kunde äta frukost i baren och inte var att äta dyrt i frukostmatsalen. Trevligt med välkomstdrink. Att duschhandtaget är fastmonterat i väggen. Inget bra för vare sig håret som blir blött och en ev make-up som blir förstörd när du inte kan använda duschen som du vill.
The staff were first rate
Large room, good bed, close to the beach. Poor breakfast.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
pleasent view and well apointed rooms
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
location, staff spotless