The hotel is a good place to have both stay and business meeting at the same place.
The overal quality. The shuttle to the city is very convenient. There was nothing that unpleased me.
The desk stuff arrogant and not helpful at all Location and the employee there unfriendly and arrogant
We loved the Hydromassage pool with the waterfall! It was the best part of the hotel. We booked an executive room and had access to the 15th floor's Club facility where we enjoyed breakfast and "happy hour"cocktails and hors d'oeuvres. The bed was comfortable and the bathroom was state-of-the-art. We would definately stay there again. We left the window open for ventilation while we went to dinner and the room was filled with mosquitoes when we returned. We were both badly bitten. The next night we had the front desk turn the a/c lower so we could leave the window shut.
room the breakfast
The competence and friendliness of the front office staff which includes the bellmen, in short, the ease of being checked in/out.. The prices in the dining room were a little steep.
The design of the hotel and the comfort and quality of the Hilton chain creates an atmosphere where people feel at home.
We were there for a two day congress with 400 restaurateurs. Last time we stayed at Kempinski Dresden. Maybe comparing pears and apples, but comfort in general was way less... The extra day I booked for all of us was fair price/quality.
Great Hotel just outside of town, a great solution to visit Firenze. Excelent rooms and breakfast. Will return
The Shuttle Service that the Hotel Provides to Downtown Florence is invaluable, what a way to make what otherwise would be a pure Busriness hotel due to its position into a great city hotel with all the advantages of being in a non-urban area. The rooms and service provided by the hotel are also of a very high standard , cannot fault here. 18 Euro's to uise the Spa
We liked the easy access to expressway and airport.
Conveniently located close to highway exit. Crowded inside free parking, but also available outside the hotel gate. Comfortable room. Ok if travelling by car, not close to the city center... humidity stains in the bathroom.
Bra läge trevligt med trädgård Personalen var snorkig vilket inte passar sig på ett 5 stjärnigt hotell.Städningen av badrummet dålig
Standard dubbelrum är små och ligger på bottenplan, blev dock uppgraderad då de försöker ta hand om gäster i dåliga tider. Det nya rummet var fantastiskt men jag hade aldrig betalat det ordinarie pris som de egentligen begärde. Vacker gård och lugnt läge på hotellet. Nej
Hyfsat bra läge, nära till flygbuss och station, 10-15 min promenad in till Florens historiska centrum. Serviceinriktad, hjälpsam personal, utmärkt, rymligt och fräscht boende med altan, bra frukost. Nej
Frukost bra, hyfsat läge, OK rum, fräscht badrum, gratis parkering, bra personal
enkelt och smidigt att det försvann 200 euro från vårat rum. Inte OK!
Personalen i receptionen var otroligt hjälpsamma och trevliga, på en nivå som låg utöver deras arbete. Frukosten var mycket bra. Hotellet och rummet var väldigt fräscht.
Fräscha rum, bra läge. Inte illa direkt, men jag tycker gått att man kan bjuda på internetuppkopplingen. Det var lite snålt!! Det kostade 5 EUR för 30 min.
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
Service - reception and restaurants It's pricy
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
Being upgraded to a small suite overlooking the river. Nothing
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
position,size of room,friendly staff,good breakfast ,parkinng
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.
decor fantastic and staff extremely friendly and helpful
friendly staff, gorgeous rooms and breakfast, within easy walking distance of city centre
good hotel so far far from city
The hotel was fantastic. All the staff were really helpful and friendly. Although the hotel is out of the main town, the shuttle bus service they provided was great. Breakfast was excellent. Bar service was efficient, always fully stocked and bar staff very exceptionally good. One of the best hotels we have stayed in and would definitely recommend.
Friendly staff, interesting looking rooms and decor. A little far from town center, required a 15 minute walk to get in.
English spoken , nice staff, nice location near restaurants and city "centro"
The quirky modern hotel design
rooms were quite small, little or no storage space provided
Peaceful, quiet, comfortable Small room; lack of 'chill space'
Great to be off the beaten track and stay 15 minutes out of town. We loved the extra walk every day. It forced us to explore new streets and parts of the city we never normally would experience. The room was configured in an odd way. Shower was plugged. Desk is it end of bed so made it tight.
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
The rooms need more ligth
great service. Beautiful hotel
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
The staff was excellent, and the restaurant also I was missing a swimmingpool
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
the overall high level of service and luxury appointments
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
Välskött vackert hotell med lantligt läge men ändå närhet till city med lokalbuss och hop on-hop off buss (max 10 min) alldeles utanför hotellet. Stora fina rum med rymliga badrum (åtminstone superior-rum) och stor terrass. Trevlig och hjälpsam personal. Helt ok frukost. Det något klena utbudet av middagsmat och priset som var något högt. Allt man åt (exkl frukost som ingick) sattes upp på rummet vilket gjorde det svårt att hålla koll. Föredrar kontantbetalning.
Mysigt ställe Dålig restaurang, fanns nästan inget att äta
Jätte mysigt! perfekt att komma tillbaka till hotellet efter en förmiddag nere på stan, avkopplande att kunna ligga vid poolen. Trevlig personal. 15-20 min fin promenadväg ner till city.
ok frukost, bra bussförbindelser, ok poolområde även om det var i snålaste laget med bara 10 solstolar. Stora rum. Personalen trevlig. kunde inte använda safety-boxen, påpekade detta för hotell-personalen men de struntade i det. Fräschare på utsidan än insidan. Ingen internet på det rum vi hade.
Skönt avskilt läge i fin trädgård ändå nära till centrum. Vacker utsikt! Sköna sängar, bra service.Bra bussförbindelser
läget toppen, utsikt från baren i översta våningen nej
Bra läge,bra rum,mycket bra frukost,trafiken inte störande, bättre boende finns inte på detta pris ,standard nivå är minst 4**** Nej,,,skanske fåglarna på taket som vill dela frukost med mig.. Inget besvär...
En utmärkt bas, centralt i Florens och med särkilt fin utsikt från frukostmatsalen. Inget att klaga på.
wonderful sunny roof terrace/breakfast room on 6:th floor with beautiful view, Very central location
Ett bra läge för en bra penning. En härlig terass för frukost och en stunds avkoppling före middagen. Inte de bästa sängarna. Dom var stenhårda. Kanske skulle man också försöka sig på att få bort alla fåglar kring terassen som snabbt tog för sig av det som fanns på bordet. Möjligt ?
The situation of the hotel is nice because you are away from all the mess of tourists, and yet only a 10-15 walk to all major sites in the city. The air conditioning seemed to work just fine (Florence in mid-August is hot!) and the room was of a good size, well decorated for the most part, and generally clean. The staff, as well, were generally nice and friendly. I would say the price was good, but I found out later that the four star hotel across the street (with rooftop pool and breakfast included!) was less expensive. Simply does not fulfill requirements of a four star establishment. Front desk and reception need to be re-done. Staff, while friendly, did not offer the kind of service expected (did not even offer to help with bags when checking in or out) and was generally incompetent (charged us twice while checking out! and the maid would never knock and almost walked in on us at least 4 times!). The room was nice, good size, and clean, but had no information on the hotel, location, etc... No way to know how to call front desk or even something to put on the door so the maid would not burst in! While looking for said info, found all sorts of detritus in drawers from previous guests. Breakfast was just simply horrible: food, coffee, room... everything.
Very comfortable room, very friendli and helpful satff ,excellant possition No
The hotel is situated in a very quiet street. We got a nice, large room, very comfortable and clean. Breakfast adequate and nice staff.
Although a bit separate from the centre, its tranquility and comodity were very welcoming. The surprise was the jaccuzzi after a long day of walking. Breakfast ok, nothing special. The amability of Osvaldo. The (almost) hostility of the lady serving in the breakfast room, no smile, no good morning. Not the best way for starting your day
The hotel room was attractive and felt right for being in Italy. The dissapointing areas were the air conditioning was not working properly and the breakfast room was falling apart e.g. lots of paint peeling off the walls etc.
The hotel was clean and well maintained and the staff was friendly and helpful.
Personalen var mkt trevliga Hotellets rum var nergågna och badrummet hade inte den bästa standarden.
Poolen och takterassen. Servicen, komforten, badrummet. Badkaret var ganska litet. Poolen likaså. Borde kunna checka in tidigare.
Rent, frascht och bra personal
Ren, bra service av personalen. Mycket trevlig miljö, värde för pengarna Det luktade illa på ett området I hotellet under 1 dygn men sedan förvann lukten.
Trevligt boende, bra standard på enkelrum.
Nothing it was awful. Everything. The air conditioning wad broke so we had to open the door which had no screen and got bit up by mosquitos. The bathroom shower was so small that you cant even close the shower door and fit inside. The bed was hard and uncomfortable. The whole hotel was completeley outdated. I would never stay here again and would recommend it to no one.
Talk about retro 60's style. You can't beat it!! It's like out of the movie " The Party" with Peter Sellers. Birdy Num-Num eat your heart out!! Great location, near the central train station. The rooms are mezzanine and funkdified!! Great breakfast!! Healpful English speaking girl at reception!! Pool looked a bit like a bird bath, not too enticing. Pigeons stole my breakfast near the pool ( I was warned!! ) Birdy num num I suppose?
Good location, multilingual staff, free breakfast, a lift, a pool, clean, good location, roof top bar, restaurant The beds were too firm for my roommate but I didn't mind.
Good breakfast. Sweempool and garden was closed.
Nice hotel staff, close to city center Hotel is a littlebit outdated
All major tourists attractions are within 20-25 min. walking distance. The noise of the street during the night will make you crazy.
breakfast good but sliced bread for toast would have made it perfect. this is my only complaint: the pool closed too early (1830), considering that it is summer and hot well into the evening.
The location of this hotel is very convinient - close to the railway station, to the main sights and shopping streets. The hotel is very comfortable and clean with nice design. There are two floors inside the room, so it is easy to stay with children. The ladder inside the room crunches.
Having a pool in the centre of Florence in August was a godsend. The fantastic views from the roof top bar was also spectacular as the sun went down
Indeed professional staff and perfect location for Firenze. 10 euro per day WIFI is really too much, elsewhere you get free from hotel.
Valentino, the head waiter. He is a treasure
location is perfect for people arriving by train and strolling in the centre, terrasse and garden are genious, but they are really badly kept and managed bathroom are terribly small,internet wireless doesn't work in all bedrooms and it costs 2.50 per hour even if you switch off your computer after 10 min (!!!!crazy!!!!). Breakfast is not so called and the staff is polite but seems to not consider you...
The roof terrace was amazing; they had a bar so it was possible to sit and have a drink and enjoy the incredible view over Florence at sunset. The front desk and bar staff were incredibly helpful and friendly; they went out of their way to be helpful. They have a small pool which is unusual for a Florence hotel of this category and nice terraces overlooking it. The breakfast had to be the worst one I have had in Italy; cold eggs, hot dog sausages instead of bacon or sausage, not much selection of healthy food until the last day when they introduced crudites. The wifi was free but spotty one day which was frustrating since I was there for work. The lobby decor is really strange; it must have been renovated in the 70's and it really needs an update. Very Star Trek, but spacious bar and TV room.
Bra hotel med tanke på det billiga priset. Nära till sevärdheter. Trevlig hotellpersonal.
Relativt bra läge i västra utkanten av gamla stan. Lugnt läge utan turisttrafik. Stor egen inhägnad parkeringsplats. Rimligt pris. Avståndet till centrala delen av gamla stan var något längre än vi förväntat - det var ganska segt att gå hem den sista biten på natten. Minsta badrum jag sett, ca 1 kvadratmeter. Den "stora trädgården där frukost serveras" visade sig vara en parkeringsplats fylld med bilar mellan smutsiga plastbord där ingen skulle komma på tanken att sitta och äta. Nattreceptionen betjänades av en man som klippt och skuren ur renässansen och betraktade hotellgästerna som störande moment i sina "studier". Det enda vi fick ur honom var ett bevingat ordspråk när vi undrade om vi kunde be om en tjänst för nästa morgon. Han sa då att vi måste be om tjänsten nästa morgon (och inte nu) för först därefter kunde han utföra tjänsten; "Time only goes one way!"
Centalt läge i Firenze, men ändå i ett lungt och trivsamt område. För den teaterintresserade ligger hotellet precis bredvid "Stadsteatern".
Lugnt läge, gångavstånd till stationen, lugnt på hotellet, trevligt rum
Bra läge och passade bra för vår vistelse i staden. Bra värde för pengarna.
A very nice hotel, part of the AC chain. Location not perfect, but within 10 min walk of city center.
Very modern room. Gymnasium. Standard TV channels.
Had one of the best meals of our trip in the hotel restaurant. In addition, the staff was friendly and helpful. Recommend that travelers get specific directions as the hotel was difficult to find.
The hotel is beautiful, new and within a 10 min walk of the Duomo. The staff is very helpful and always welcoming - a rare occurance these days. The hotel also offers free underground parking which is unheard of in Florence. Just a great hotel overall!
the decaration is superior。we like it .and the staff is very nice. nothing
Beds and pillows were so comfortable!!! Need a mirror outside of the bathroom...
Free upgrade, amazing penthouse with huge tarass and beautiful city views as well as big jacuzzi bath. Excellent breakfast.
I like so much the bathroom and the room also the simplycity of all.
The quiet lounge area & tables and chairs to work Very helpful Reception staff. Minibar very welcome on late arrival Cold breakfast!
Great hotel! I'd stay there again in a second.