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Friendliness and helpfulness of the owner. Patrizio had great suggestions for places of interest and fantastic drives. He gave us a private view of Tuscany
go to the swiwwing pool and travel toscana
Beautiful location. Hotel is a few km outside of Montespertoli - reachable only by car. Nice breakfast. Our cheaper room was half underground and thus well temperated in high summer.
Beautiful view and surroundings, silence, calmness. The staff is really kind and welcoming. Thank you for Patricio and all the staff the pleasant stay here.
The hotel Staff was excellent, The bathroom was nice ,but small,
Toured Florence, Pisa, Lucca, Cinque Terra, and the surrounding scenic towns like Siena in Tuscany area. Ease of access to the main road was somewhat cumbersome due to proximity of the large entry gate that swung inward towards a small parking area. Vehicle movement was restricted in the parking area while the gates were moving and autos had to be pre-positioned before departing or entering.
Place is very beautiful, food was good, people were helpful. real tuscan experience. the were some problems with lack of water in the bathroom sometimes
We have stayed at the Villa La Capella for a couple of days in July, we had a wonderful holiday. The staff was extremely helpfuld and friendly, the hotel and the area meet our expectationen 100%. The food was delicious (and cheap). We can only recommend Villa La Capella to everybody who a looking for a holiday in the Tuscan mountains.
We liked the incredible friendliness and desire to look after you shown by all the staff. The swimming pool was just the right size for the hotel so never too many people. Four course evening meals on the terrace overlooking the Tuscan Hills by moonlight with fellow guests were very special and varied. Hotel well positioned to visit Florence, Siena and San Gimignano for day trips.
Beautiful property in a wonderful environment. Breakfast was really bad.
Lovely location with beautiful views from points around the corner from our apartment.Swimming pool also in lovely setting, with a good number of deck chairs and a few loungers.Kitchen well-eqipped, with clean fridge/freezer, dishwasher, full stove and plenty of crockery, saucepans etc.Spacious sleeping/living area. Our terrace area had table and chairs, so it was possible to eat outside. This place was not designed as shared space: it only worked when the other guests were out! Noise from upstairs neighbours was dreadful and completely ruined our hope for a Sunday morning in a relaxed atmosphere. Unfortunately one set of upstairs occupants seemed to only communicate in raised voices, even right outside our door as they seemed to think it ok to walk across our private terrace rather than use the path. At times one of this party would practically push past as I sat at the table trying to enjoy an early morning breakfast in the Tuscan sunshine. The large window and doors which provided the only natural light did not have net/muslin curtain so we were unable to move from bed to bathroom in the morning without people looking in ( and they did )This is a real oversight as the room was full to bursting with ornaments of every kind ( ie.money spent on "decor")...would have traded a few dozen plates for a simple muslin to provide privacy at window.In the kitchen there was a coffee maker and toaster, but only one socket so impossible to use both at same time ie. to make breakfast. Again poor planning and design. Resident cats would eat food from table if left unattended for a moment and a roaming dog appeared in the kitchen...later it took a dip in the swimming pool, (witnessed after we had got out). Bearing in mind the long list of hygiene rules at poolside it was pretty disgusting to see this dog in the water. Near to pool another apartment decided to have a full bonfire on Sunday morning, filling place with acrid smoke...no one seemed to do anything about it. Booking details gave no information on how to find the place and our SatNav didn't work in Italy.
It has a remote quiet location, nice pool and beautiful views!! There could have been a little more sweeping and dusting done in the room. It had a lot of spiders!! Icky!! It could have been that we didn't reserve it until the night before so that may had something to do with it. Otherwise it was great!
Vårt rum var mycket trevligt med utsikt över floden Arno. Personalen var mycket trevlig. Det var lite väl omständliga regler kring poolen och begränsade öppetider. Innergården var liten men trevlig, synd att poolen mest var för syns skull. Passar inte om man har små barn som vill bada och leka i poolen och inte bara använda den för att svalka av sig.
Trevligt rum och bemötande.God mat och trevlig personal.Trevlig utsikt vid floden och kul med alla kanotister som åkte förbi. Bra med parkering på gården. Nej
Personalen i receptionen var otroligt hjälpsamma och trevliga, på en nivå som låg utöver deras arbete. Frukosten var mycket bra. Hotellet och rummet var väldigt fräscht.
Fräscha rum, bra läge. Inte illa direkt, men jag tycker gått att man kan bjuda på internetuppkopplingen. Det var lite snålt!! Det kostade 5 EUR för 30 min.
Hyfsat bra läge, nära till flygbuss och station, 10-15 min promenad in till Florens historiska centrum. Serviceinriktad, hjälpsam personal, utmärkt, rymligt och fräscht boende med altan, bra frukost. Nej
Frukost bra, hyfsat läge, OK rum, fräscht badrum, gratis parkering, bra personal
enkelt och smidigt att det försvann 200 euro från vårat rum. Inte OK!
excellent concierge and service
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
Friendly staff, great room
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
Staff and location Breakfast buffet and some rooms noisy
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
Frukusten och frukustpersonalen var en höjdare. Luftkonditioneringen och markiser för fönster var delvis ur funktion, man förväntar sig mer i helhet av ett 5 tjärnigt hotell
Perfekt läge mitt i det historiska centrumet. Härlig design. Utmärkt personal. Bra städning. Fina rum. Varning för att ta in hyrbilen till centrum - mycket dyrt med garage alternativt höga böter!
Bra läge trevligt med trädgård Personalen var snorkig vilket inte passar sig på ett 5 stjärnigt hotell.Städningen av badrummet dålig
Standard dubbelrum är små och ligger på bottenplan, blev dock uppgraderad då de försöker ta hand om gäster i dåliga tider. Det nya rummet var fantastiskt men jag hade aldrig betalat det ordinarie pris som de egentligen begärde. Vacker gård och lugnt läge på hotellet. Nej
Nothing specific stood out The service is erratic and at times poor The cleanliness of the crockery (dried sugar on a coffee spoon) and the level of crockery (cracked cup) is not on par with its star rating The rooms already look like they need redecorating and 'romantic room' is in fact a very small room with a limited view of the grounds and Florence. Drinks and meals were prohibitively costly in the hotel We were woken at night by inconsiderate guests arriving late and by the sound of the luggage trollies. The noise was dealt with quickly by the concierge, but you also get noise from a neighbouring campsite (tannoy announcements) which can be quite disconcerting!
The location is surely impressive and the staff extremely super nice and helpfull. the free shuttle service is absolutely fantastic! There are a few things that I was not happy about: the bed mattress was old and had a big hole in the middle that made our sleep extremely uncomfortable. they didn't even have a selection of pillows, but only one standard, that , in a hotel room that costs 299 euros per night is not acceptable. the breakfast was totally not worthed 25 euros per person ( they should really have it included in the price). For how perfect is a view , and we all know how important is a room with a view in Florence, they are located next to a camping ground, and in the middle of the night and early in the morning, the camping ground management was calling people with megaphones to move their cars.... ad was utterly annoying and loud!
The building looked beautiful, and it was close to the Tuscan country side. Staff was very helpful and the food was really good. There isn't really much negative things to say here, however I would improve the shuttle service to different locations, ex the Terminal. Also, TV has to have more English channels , that helps relax after a long day of walking.
Spent two nights there in November 2014. Excellent service, room, and amenities. Would definitely return. I can say without equivocation that I would return. Fabulous views of Florence! Tea served in the salon each afternoon. Gorgeous linens. Attentive service. This is a my hotel when I return to Florence!!
The views were stunning and superb facilities. Gourmet dining with elegant surroundings. nothing to complain about
very friendly staff and very nice restaurant. One of our best meals in Florence. Thanks for the wonderfully chilled bottle of Champagne in our room, on arrival, was a wonderful touch! We will stay there again. Shuttle services needs to be extended in hours and also drop folks in the middle of the town as opposed to the bridge.
I love that hotel, everything was perfect!
the old world feel in the rooms. The interior in the public spaces could use some serious attention! It feels cheap and not on the level of a genuine 5 star hotel. Overall needs tasteful direction and overhaul. Restaurant bill for 2 was almost 90 euros for 2 glasses of wine, 2 pastas, and 1 dessert. Each glass of house wine they offered me was 16 euros each. I have dined at many restaurants in Italy ranging from michelin star to amazing local family restaurants therefore I am quite confident to say this was expensive for what is was. The food was standard for what you can expect in any decent Italian kitchen however you can head down the road to find many nicer restaurants that will be over half the price for the same thing. Moreover the interior of the restaurant feels like a cheap Chinese restaurant with an interior inspired by Versace in the 90's.
the feeling of luxury, calm, and amazing view over the whold of Florence. The staff were considerate, very helpful , quite perfect.
I cannot accept that the overnight price of euros299.00does not include breakast! A fabulous location but I have stayed in better hotels before for a lot less! The air conditioning in the annexe was locked on 25.5c and could not be reduced.the room was like a sauna.we stayed at the hotel to attend a wedding on site.the dinner service was poor-at one stage the cutlery ran out.they should be used to mass catering!take care concerning mosquitoes.these seem to be endemic in florence and 5 stars do not stop you from getting bitten.we have come home with numerous bites!
the 25 euros per breakfast for one person is too expensive I think.
The whole stay was excellent. Service top class, views amazing, room outstanding, roof terrace unbeatable in Florence. I will go back and recommend others to stay whenever in Florence.
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
The location was excellent the service was good and the rooms were small but high tec
Best location Location and the room
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
excellent friendly staff provided great service
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
hotel's placement is perfect. hotel was good .
The staff was excellent, and the restaurant also I was missing a swimmingpool
the overall high level of service and luxury appointments
great service. Beautiful hotel
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
The rooms need more ligth
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Excellent service from an outstanding staff. We were completely satisfied !
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Excellent staff, lovely clean rooms, very good bed, nice shower too
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
It is an elegant hotel, and nicely located.
The best hotel in the world! No
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
Great Hotel just outside of town, a great solution to visit Firenze. Excelent rooms and breakfast. Will return
We liked the easy access to expressway and airport.
We loved the Hydromassage pool with the waterfall! It was the best part of the hotel. We booked an executive room and had access to the 15th floor's Club facility where we enjoyed breakfast and "happy hour"cocktails and hors d'oeuvres. The bed was comfortable and the bathroom was state-of-the-art. We would definately stay there again. We left the window open for ventilation while we went to dinner and the room was filled with mosquitoes when we returned. We were both badly bitten. The next night we had the front desk turn the a/c lower so we could leave the window shut.
The overal quality. The shuttle to the city is very convenient. There was nothing that unpleased me.
room the breakfast
Conveniently located close to highway exit. Crowded inside free parking, but also available outside the hotel gate. Comfortable room. Ok if travelling by car, not close to the city center... humidity stains in the bathroom.
We were there for a two day congress with 400 restaurateurs. Last time we stayed at Kempinski Dresden. Maybe comparing pears and apples, but comfort in general was way less... The extra day I booked for all of us was fair price/quality.
The design of the hotel and the comfort and quality of the Hilton chain creates an atmosphere where people feel at home.
The hotel is a good place to have both stay and business meeting at the same place.
The desk stuff arrogant and not helpful at all Location and the employee there unfriendly and arrogant
The competence and friendliness of the front office staff which includes the bellmen, in short, the ease of being checked in/out.. The prices in the dining room were a little steep.
The Shuttle Service that the Hotel Provides to Downtown Florence is invaluable, what a way to make what otherwise would be a pure Busriness hotel due to its position into a great city hotel with all the advantages of being in a non-urban area. The rooms and service provided by the hotel are also of a very high standard , cannot fault here. 18 Euro's to uise the Spa
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
Being upgraded to a small suite overlooking the river. Nothing
Service - reception and restaurants It's pricy
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
position,size of room,friendly staff,good breakfast ,parkinng
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.