Plus: The staff, they were amazing. They were very attention and professional even to my littlest request. The food, their mashed potato, is very delicious. Would like to commend everyone in the front desk ...
Plus: They took an extra mile by offering their free shuttle service from the airport and back. They were very accommodating. Would like to commend all the staff specially those in the front desk. They were...
Plus: Staff were very courteous and friendly. Service was impeccable. Will definitely be staying here again. Thanks guys!
Plus: We were treated like royalties. The hotel is spotless, with great pool for kids and adults, gym and staff are just amazing. I've been staying in this hotel everytime i go on holiday. This is a ...
Plus: Staff are very accommodating and the service is impeccable.
Minus: Bathroom needs improvement. Bath tub is too high and tiles are slippery.
Plus: 5 star hotel service!
Minus: Not so friendly, not welcomming.
Plus: I would like to congratulate and thank the FRONT OFFICE STAFF AND THE CONCIERGE for being helpful and always pleasant to talk to. They are accommodating and goes an extra mile in doing their job. The ...
Minus: The management should train the housekeeping staff on how to clean the rooms and the bathrooms properly.They are noisy while cleaning and replenishment of towels are incomplete. They didn't even ...
Plus: People are very pleasing to look at for their smile.Very helpful hospitable and accommodating especially the time we bump in the head security at the lift.Well appreciated.
Minus: The bed, though it has its own purpose I find it hard to sleep.
Plus: Friendly staff. Excellent service 24h.
Plus: It is a good place to stay while in naga. I will stay here again when I am here.
Plus: Excellent service , clean rooms , comfortable bed, great location
Minus: Pool was not yet available during our stay. This could have been a perfect 10 rating!
Plus: Clean hotel and staff are good
Minus: Not much ammenities
Minus: No swimming pool not ready yet ..fridge not making cold must have free tok tok to bring SM
Plus: Huge comfy beds for twin sharing
Minus: Food quality and choices at Babá Restaurant can be improved
Minus: Pool is not yet operational.
Plus: I enjoy my stay everything was perfect, it was my first visit to Naga I didn't know that Naga will have such a beautiful hotel, the staff were so helpful they explained everything, the room was ...
Minus: There was nothing I didn't like in this hotel
Plus: Even the pool were closed everybody were kind and care of yours requests
Minus: No swimming pool at the moment and no bar on top of the roof ...
Plus: I really like the place and the room,the staff was good also.
Minus: When I book through booking.com always I pay same the price,but in this hotel they let me to pay more 50$ when I ask they said text it's my first time to pay more,and also they let me to pay for ...
Plus: Super clean! The staff are warm, accommodating and always ready to assist. The foods are superb and affordable. The beds are so comfortable.
Minus: Can't think of any I didn't like.
Plus: Courteous staff and good accomodation.
Minus: Food service take too long.
Plus: I liked the fact that the Operations Manager transferred us to a better room where the wifi was a lot better and the comfort room did not leak and flood. His name is Mr. Manuel Tuason, Jr. There ...
Minus: The design of the room was nice to look at but it did not really consider the needs of the guest. They do not allow us to iron clothes in the room. We had to go to the linen room where the ...
Plus: Everything was ok feeling comfortable relaxing environment .
Minus: Nothing at all
Plus: The staff were very courteous, kind and solicitous
Minus: 1. The musty smell of the room. 2. The breakfast which was buffet style and included as a free feature of the room rate did not include free hot chocolate. I was charged for it. After I finished ...
Plus: Excellent service, amazing decors & atmosphere. Spa is very clean. Wide range of breakfast choices
Minus: Cockroach on the bed when we opened the door. They gave us a room quickly
Plus: Very friendly staff.
Minus: Hotel is a bit like a maze as the rooms are linked over several buildings which is compounded by the lack of directional signage. It took quite some time to check in as there was only one member of...
Minus: The rooms rates are expensive considering that the hotel is a bit old. No ref, no robes.