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The staff was helpful and nice They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.
Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition. No use of pool. Old fashioned.
Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.
best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull
Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli no
Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.
Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car
The location is great. The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.
Old world charm and great location. Staff was very helpful. Rooms were a bit dated.
Amazing views, great location Limited catering, no evening meal and even basics like snacks in the evening were not available
Excellent staff, fantastic room,bueautiful view, good breakfast, good decor. No
the staff and the comfort cooperation with staff,because of their poor english..
Fantastic hotel. Best location, very elegant, clean, friendly staff, great breakfast.
Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.
The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.
They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate
Läget nära havet och utsikten ut mot Neapelbukten. Även relativt kort gångavstånd till platser jag ville komma till
Bra läge,underbar utsikt,god frukost.
Bra läge för turister, tryggt, fin frukost hjälpsam personal. samt fin pool med solterass och bar. Dyrt internet möjligheter på rummen. Ac fungerade dåligt.
Ett bra 4-stjärnigt hotell med ett fint läge precis vid strandpromenaden. Hotellts pool/solterass var ett plus. Bra restauranger runt hotellet och området kring hotellet kändes säkert. Gångavstånd till shoppingområdet. Trevlig personal. Rummen och delar av hotellet behövs fräschas upp.
Bra service vid receptionen Dyr och dålig drink vid poolbar
First trip to Naples and this was a great choice of hotel. Situated in the back streets of what could be considered a 'fashion or shopping' district. Rooms great, very nice. Good size for Europe. Breakfast good too. Nothing out standing, but it was all fresh and well 'cared' for. I have a 5 star hotel working background - so can be very fussy. This was a beautiful hotel. Amazingly quiet considering it's location. Nope. The hotel is down a pedestrian only street - which is really only a hassle for the porters or taxi driver. Any extra few euros will get your bag carried by the taxi driver.
The quality of the hotel was excellent, decor and room-size great, the best we had in Italy The location is not the best, but stil within walking distance of highlights
The room and the bathroom are renewed and very confortable
Everything was good, perticularly staff and location
In essence the hotel is a beautiful oasis of comfort and calm tucked away inside vibrant, noisy, beautiful Napoli. Some day,in years to come,I will be back with my wife and this where we will stay.Please write at least 15 words
This hotel is very clean and wide.The staff are almost friendly.The kind of the breakfast was not too much,but the taste was really good.I would highly reccomend this hotel. I cannot use WiFi in the room,but I can use it out of the room.
Hotel corridors were pretty. Everything else! Uncomfortable beds, inhospitable staff, Wi-Fi totally unusable, shower temperature fluctuated from scalding to freezing, and room was rather depressing. I would never recommend this hotel, nor would I stay here again.
Everything was excellent - the room, the staff, the location. The staff were all very helpful and room service was very good. Check-in and out was very quick with minimal paperwork. Noise from the bar and reception area in the evening. The bar seemed to be open to the main hall and noise travelled to the rooms. However there was no noise from 12midnight so this was not a great problem.
Traveled a lot throughout Europe and never know what kind of hotel one will get. This was one of the top class hotels I've stayed in and would definitely go back. Very modern, clean and in a great safe location. You can see everything from the city to the harbor on foot. Hotel staff also has great recommendations on excursions to Capri, Sorrento, Positano, etc..
The cleaniness of the hotel and room in particular was amazing, just wanted was needed after a day out sightseeing! The service was very good and the hotel staff were welcoming and polite, especially the reception staff. The choice of breakfast was very good, healthy choices as well as the more traditional fare. I would certainly use this hotel again if visiting Naples. No negative comment to make
Location was very good, close to shopping area and the Port. Very safe that you can come back from your dinner late night by walking.
old fashioned and charming.
Fabulous, character filled, old world style but with up to the minute luxury. The most beautiful hotel bedroom overlooking the Bay of Naples. If our holiday had finished after our stay at Grand Hotel Parkers, I would have still been happy! We got directions from the car hire company at Naples airport, which were pretty direct, however we later followed the hotels own sign posting which took us through hair-raising narrow side streets! Next day we drove the easiest route away from the hotel and down to Pompeii, so just get good directions!
almost nothing) 3 star in realitty- small rooms, old looking, bad location
Enjoyable stay, away from the busy part of the city. Great view over the bay
Great decor, location, and friendly service. The whole place feels grand and otherworldly. Very tasteful.
The locations was very good and the buffet breakfast was also very good. The other hotel amenities were mediocre and the hotel was understaffed. The decor in the rooms needs updating. There were stains on the bedspread and the chair was broken.
We arrived at the hotel around lunch time and found a very warm welcome with a simple check in and were shown to our room to find a lovely bottle of wine and some cakes awaiting. During our stay we found all the staff very helpful. We visited the hotel resturant on our last evening and had a very enjoyable meal.
Service & Location
The views from the restaurant, bar and roof terrace, looking over the Bay of Naples, is quite superb. Our own room, situated at the side of the hotel, had no view. However, those rooms with a frontal position all have excellent views.
Great location with panoramic views of the city. I believe it is trading on a great name but needs a little over hall. Dinner was great Bit of a walk / taxi ride to other places. Dreadful bathroom manager needs to stay in the room to see that there is no light available while in the shower. Shower dated could be turned around and there would be a fine shower space
the reception was wonderful there was mould in the bathroom and the bed had springs poking from it. the room service cost was 54 euro for a salad and sandwich...ridiculous
Att komma in i hotellrummet från Neapels gator som var fulla av skit o skräp. Hotellet var bra men det var allt. Utsikten var fin mot havet o en gammal borg ute i vattnet. Italienarna i Neaple tänker nog bara på vin o spagetti för det var ingen positiv upplevelse att se allt skräp, alla prostituerade o alla skumma figurer som fanns in denna stad. Vi blev helt avskräckta av den mentalitet vi mötte o den totala kaos i staden med fullt av sopor o total oordning överallt, man undrar ju om det finns en enda nykter politiker i denna del av Italien?
Fina rum med fantastisk utsikt. Svårt att hitta, dålig vägbeskrivning, låg högt högt uppe på ett berg. Dyrt. Delar av frukost slut 8.30, begränsat urval.Stod i beskrivningen nära båtar till Capri och 5 km är inte nära när man reser utan bil.
Hotellet ligger hyfsat centralt i Neapel med en vidunderlig utsikt över staden, som bäst avnjuts från restaurangen på taket. Bra tillgång till taxi och bevakad parkering i omedelbar närhet av hotellet. Bra frukostbuffé Utbudet av smårätter i restaurangen var mycket dåligt. Kunskapen hos en del servitörer mycket dålig. När vi tex. frågade efter Cesarsallad fick vi svaret att dom serverade det. Efter en stund kom kyparen tillbaks och frågade vad som ingår i en Cesarsallad! Dom klarade inte beställningen!
From the manager to the house maid, their willingness to make our stay a memorable one, was faultless.
From the moment we arrived the staff were there to help and make our stay as wonderful experience as possible.
Lovely art nouveau hotel.Clean and quiet( for Naples) fantastic position, lovely rooftop garden.Free bar! Taxi service is expensive,check before you agree anything!
The hotel was even better than we expected. We were met personally by the owner. The mini bar in the room was at no additional charge as were the coctails available in the afternoon in the lobby sitting room. It was decorated absolutely beautifully. An electric tea kettle was available in the room with tea and coffee. I would not stay anywhere else in Naples.
I loved the location and the staff was very friendly, picturesque views yet close to the beach and gorgeous pool, great breakfast
Good ambiance, nice vieuw, nice staff A lot of noise from the street.
Staff were excellent and took time to explain how to get to places of interest and gave great advice on restaurants etc. Rooms were very clean and well looked after. Hotel in an excellent location with lovely view of bay and Vesuvius and in good proximity to ferries, buses, restaurants and shops. All in all really enjoyed the stay. Everything was good if not excellent, bedrooms maybe need modernisation but not really a criticism as very well maintauned.
The hotel is in an excellent location for walking about the city center, ferry terminals, views of the harbour and for walking along the waterfront promenade. We also enjoyed historical aspects of the hotel itself; it has a great deal of character is beautifuly decorated. The rooftop breakfasts were delightful and the entire staff was friendly and most helpful.
Excellent service, nothing was too much trouble and breakfast on the terrace in the sun was wonderful.
La posizione e la vista sono magnifiche RIdicolously overpriced! It is impossible sleep in the room with seawiew that are the most expensive. The noise from the street till very late at night makes impossible resting.
The hotel staff was great. Nothing.
I enjoyed the designer atmosphere of my room. I liked my balcony. The breakfast was great...they have a panini maker! The complimentary cappicino was very good. I needed laundry done and they rushed it for me. The bed was very firm. I prefer a softer bed.
Great location steps away from Via Chiaia and Toledo, close to the Beverello port and Centro historico.
design of the rooms location airconditioning style nice bathroom needed to check-out very sharply and were reminded about this 30 min prior the check-out
rooms were nice and clean, balcony view was good; location was great it was close to the historical piazzas and Via chiaia and Via toledo (which were not really that interesting but are 'to see streets' of Napoli) breakfast was poor and they couldnt manage to make hot cafe latte. It was very very difficult to find the hotel by car, there was absolutely no signs for the hotel on the streets. Because of one way streets, we had to park and walk to the hotel; even then, at the door of the hotel there was no label. The friendly coffee place was kind enough to walk us to the hotel and show the elevator inside the building. Only in the elevator, 5th floor said the name of the hotel! The reception was on the fifth floor so it looked like someone'e flat to us.
Very comfortable and clean accomodation with fresh and funky decor. Excellent location close to the gorgeous Umberto galleria, numerous clothes shops and coffee bars an ideal place to start exploring the charismatic streets of Napoli. Nice breakfast. Staff were helpful and friendly, particularly Jasmine. The Church bells are rather noisy depending on what time you choose to sit on the roof terrace.
very nice place, beautiful terrace, excellent location for a city tour
A clean, fresh, trendy hotel at a very could location.The staff was very friendly and they have a very good list with restaurants. The english language of the staff could be better.
the hotel was ideal for us in terms of location,Having spent two days site seeing around Naples, I believe we made an excellent choice
The staff is excellent and superfriendly. The location is super: next to the Via Toledo, but very quiet because you stay on the fifth floor. The atmosphere breaths design and relaxation. From our terrace we couls see Mount Vesuvius on the one side and the hill with church on the other! And if you take your breakfast on the communal terrace then you hear the clocks of Santa Brigida right next to you, so what could you ask more? Right...
Trevlig och tillmötesgående personal. Mycket bra läge. Gratis internet. Privat garage i närheten som visserligen var dyrt, men kändes säkert. Frukost (croissant +kaffe/te/varm choklad) ingick och serverades på rummet. Tror att det är svårt att hitta något bättre i centrala Neapel i samma prisklass. Ganska slitna och slamriga rum. Badrummet var i ganska stort behov av renovering.