Lotte New York Palace

Läge, bra område , bra lounge och mellanmålsbutik. Rummen var också av bra storlek och rena med fungerande badrum.

Jag önskar att de hade en egen restaurang att sitta ner i. Även om det är nära till restauranger på gatan.

Personalen gjorde verkligen den skillnad

Hotellets arkitektur var totalt sett mycket elegant. Och rummen var trevligt inredda med unika möbler.

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HOTEL LOVELY, LOCATION GREAT, DOOR MEN VERY NICE

THE REGISTRATION STAFF COULD HAVE BEEN MORE PERSONABLE AND NICER. THE LONG LINES FOR CHECK IN WAS HORRIBLE. ONCE WE CHECKED IN WAND WAITING IN LONG LINE WE WERE TOLD TO COME BACK AT 3 WHICH WE DID FACING ANOTHER LONG LINE JUST TO SEE IF ROOM READY AND BE GIVEN A KEY. ROOM NOT READY WAITED ANOTHER HALF HOUR TO 45 MINUTES AND HAD TO ASK CONCIERGE TO CHECK WHICH HE DID. I AM NOT CONFIDENT I WILL STAY AT THE PALACE WHEN I RETURN WITH MY GRANDDAUGHTER NEXT YEAR. I HAVE STAYED AT THE PALACE AT LEAST 4 TIMES IN THE PAST AND SERVICE WAS THE SAME AS THIS VISIT. I HATE TO ADMIT BUT WE HAVE STAYED AT THE PLAZA SEVERAL TIMES AND MAY RETURN THERE !

The location an of the hotel is excellent for Midtown NYC on 50th / Madison. The facilities and character of the hotel were good with choices of venue to eat and drink. Most of the staff took an interest in your stay, were hard working and provided excellent service.

As with any large hotel, some of the staff were not good. Upon check in, we were left waiting despite there being staff at the desk. They had their head down and did not acknowledge our presence to say they would just be a minute. The lady that eventually checked us in also forgot to send our luggage to the room, albeit later apologised. The lady waiter in the bar failed to provide glasses of water even when she was reminded twice. As such she was not happy when she did not get a tip. All other staff were polite, helpful and had real character.

Great location! Beautiful, clean hotel.

Upon checkin I was displeased with the front desk and how our situation of having our room ready by 3:00pm (check-in time) was handled. We first tried to check-in early around 1:30, but the room was not ready and we were informed to arrive back at 3:00 pm for check-in. When we went back at 3:00pm to check-in the communication presented to us was that our room was still not ready. We had reservations to get to and wanted to freshen up before heading to this. We waited at the front desk for 30 minutes until they said our room was actually ready now. First impression was disheartening. I was very pleased with the restaurant staff. Very friendly and welcoming.

great location

check in desk not always as helpful and friendly as they should be