Riu Plaza New York Times Square

The location was OK.

Our executive floor room was ridiculously small and noisy. The bathroom had little room for putting out your toiletries except a shelf right next to the toilet. Not a very sanitary configuration. Only one suitcase could be opened in the room. There was only a small desk chair to sit on. Our key rarely worked to enter the lounge. Our first day out we left the hotel early and when we returned around 4 our room still had not been cleaned. There was no bell service to bring luggage to our room or pick up when we left. We arrived too early to check in so we stored our luggage. It took almost an hour to get our luggage to take to our room. There seemed no order to the sea of luggage. Obviously the hotel books large tour groups and is more of a mass transit type hotel. Service is set up to move people in and out with nothing personal about it.

It was anaverage buffet breakfast,for the price of the room I expected more

First person at front desk was very brusque, We arrived at @ 2:40p and wanted to check in but since check in was at 3:00p we couldn't( 20 mins, come on) Had to wait to have our bags checked,it was 2:55 by the time that happened. When we came back at 4:00p we again had to wait because they couldn't locate our bags. Got checked in. When we got to the room our card keys would not work in the outer door, luckily a staff member let us in the 1st door and our keys worked on the room, we called the front desk, they sent an "engineer" to check the outer door. We went out for a few hours and when we came back the cards still didn't work. Went to the front desk and they said the the cards had not been programmed for the outer door. This might not sound all that horrible,but for the money I expect alot more, not to mention my daughter wasn't feeling well

Great location.

Room was EXTREMELY small. Unclean (hairs in sink and on bathroom floor). Not even a small, single serve coffee machine in the room. All for $450 per night?