The Benjamin

Location is great Walking distance from 5th Avenue and all the shopping Room is very spacious Considering the average room space in New York

The hotel policy says that the incidental amount can only be taken via card. So they need to block the amount on your card and then release it once you check out. I asked them to put the room under no credit note but they refused! Also, they refused to take the amount in cash! Which makes no sense. They need to understand that they have international guests using banks from different counties and not all banks have the same policy. Some may get the refunded amount instantly some won’t. Also, they have a serious issue with elevators. When I stayed they had only one elevator that worked and the other one was the service elevator. They’re always busy and cramped with people. I would suggest leaving your room 10 minutes ahead of time.