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Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
The service, room, restaurant, location were excellent.
location is fabulous, rooftop bar was very nice. the room was very small.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
unique, great location - very little street noise.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
fin entre och fin byggnad, aldrig nagon ko till toaletten. dalig roomservice, inget handfat i den lilla toaletten, ett avloppsror synligt mitt i rummet, pga sent flyg sa skickade vi mail om att vi ej skulle kunna komma de datumet som vi hade bestallt for men tydligen accepterar de ej emot mail. personalen i receptionen var otrevliga och ej hjalpsamma.
Läget och priset. Väcktes tidig morgon av att det arbetades i korridoren.
Det var nog att man inte fick nån städning/tömning av sophink tex på1 vecka. Och inga nya handdukar. Annars kanon!!
Läget och personalen på hotellet.Rena utrymmen. Vissa dubbelrum har för små sängar för att vara för två.