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Liked all except conference facility. Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.
We found the staff at The Embassy very polite and helpful. The room was very comfortable and clean. Excellent having access to the internet in the business centre. Given the price of the suite we felt the bathroom, whilst clean, was rather shabby.
Location, facilities & service outstandingn Nothing
Good location, close to public transportation and nearby shopping, easy to get into uptown. Pretty quiet location. Breakfast is nothing extra, could focus on something else than, bacon, egg and bagels. Continental breakfast. Lack of information on what services are provided in the hotel e.g roomservice menu missing in room.
Been close to a park to enjoy calm after being in the heart of New-York.
Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay. Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.
Loved the big huge rooms for NYC.
Spacious rooms. Great products. Awesome shower. Wish there was a coffee shop or starbucks in lobby
Beautiful hotel. Excellent service. Dramatic building and interior. Clunky internet sign on. Limited to 2 devices per room.
The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.
architectural aspects of lobby and room. Location, location, location.
The personel was very courteous. I like the complimentary bar from 5:30 to 7:30 and the choice and freshness of the breakfast Was awaken by a fire alarm at 4:00 am
Rummet var stort och lyxigt! Personalen skulle behöva gå en kurs i service. Verkade tafatta och klumpiga. Kändes som att de sattsat alla pengar på inredningen och hade inget kvar till att anställa bra personal.
Perfekt läge. Trevlig och hjälpsam personal. Jag saknade restaurang på hotellet, dock fanns roomservice.
Bra läge och trevlig pesonal. Ej prisvärd frukost.
Vänligt mottagande (champagne), trevlig och tillmötesgående personal, härlig bar och lobby nej
Bra standard, utmärkt geografiskt läge Dyr frukost
Läget är helt perfekt för shopping, restauranger och med en närhet till det bästa Manhattan har att erbjuda. Samtidigt en internationellt vibrerande miljö, med The Church Lounge, där det ständigt pågår någonting. Möjligen att volymen ifrån The Church Lounge en Fredag/Lördag kväll kan uppfattas som störande i rummen intill.
Great location in soho. Staff was very helpful and parking easy. The room was clean and new. A great view with very clean sheets and duvet. A good mattress Bathroom was new and clean. Room was not big but neither was the price tag. Liked it much better than the soho grand that shows it's age
Friendly staff Spacious bathroom Good location No turndown service Odd odor in the hallway, panels along floor were flaking, mid-renovation?
really quiet room did not get cleaned till 6
Second time staying here in 3 months. Love the location and quality. Able to check in early and check out late this trip, which really helped our itinerary (was rushing into town to go straight to my workshop, so it was nice to check in quickly and be able to put bags in room instead of leaving with concierge). Also was able to upgrade to a king bed since my boyfriend came down with me last minute. Staff was super accommodating. Close to 1/2/3 and C/E trains, as well as a couple blocks from 6/N/R/Q/W trains, so it was easy to get around to east or west side. I'm a light sleeper and find these rooms to be on the quieter side (we were facing the back of hotel, which faces downtown). No fridge in room. Definitely a business feel to hotel, but didn't really make a difference to me. In fact, I chose the Sheraton bc in NYC hotels can vary widely and I found that chain hotels give a good consistent experience no matter the location.
Very nice staff, clean hotel, type fancy and would recommend anyone to stay. Great area and very close to the train station.
Very nice view. Very friendly environment. We asked for a late checkout and they were able to extend it up to 2pm. Thank you.
Location is definitely a plus. Comfortable hotel overall
Front desk employees were awesome and so helpful! Very minor issues (light burning out) were addressed immediately. The restaurant attached to the hotel has no affiliation with Sheraton but we didn't like it- they were rude and took advantage of us.
This hotel has an attitude of over pricing everything, adding on fees including tips (that frankly aren't deserved) and having a staff that doesn't do much. When I checked out the man at the desk was flat out lying to the woman he had on the phone and when he hung up I said "Well she's going to be disappointed" and he smiled and laughed. That's what you're going to get here.
Rent bra värde för pengarna trasiga saker åtgärdades inte
Trevligt hotell i trevligt område. Personalen artigt tillbakadragen. All service tillgänglig. Nattsömnen stördes av oljud när andra gäster spolade i sina avlopp. Det är det enda som gör att det inte blir betyget "utmärkt" rakt över.
Vänligt bemötande, litet men bekvämt och fräscht rum med skön säng. God frukost och trevlig service vid frukosten.
Sängen var underbart skön med härliga täcken och kuddar. Personalen i lobbyn var mycket trevliga och hjälpsamma!
Tillmötesgående och trevlig personal. Bra läge i trendigt område.
Läget inget kassafack i rummet, finns ett fåtal att låna i receptionen
Utmärkt läge och bra utrustat med bryggare, kyl, micro, ac och Hiltons fräscha badrum. Skönt i ett varmt NY med 90-107 F. Rent och fräscht med trevlig hjälpsam personal. Gäster från många olika länder förstärker upplevelsen av ett internationellt hotell. Vi kommer att återvända till hotellet och tipsa andra resenärer om ett bra boende på Lower Manhattan med tunnelbanan direkt utanför entrén. Vi längtar redan tillbaka till Tribeca. Vi var långliggare med våra 14 nätter på hotellet som bad att få byta rum någon gång under vistelsen för att få se mer dagsljus. Det kunde inte ordnas och vi tyckte att de kunde försökt trots att det var så bokat. Hissarna var för få och upptagna. Alternativet trapporna kändes inte till för oss gäster upplevdes halvt låsta från lobbyn.
Läget är bra, Dock mycket trafik på Canal Street men det stör inte om du får ett rum mot "bakgården"
Fantastiskt läge alldeles vid SoHo och nära The Village/Meatpacking, Nolita, East Village. Trevlig personal.
The location was wonderful, right next to the A and C and 1, 2, 3 lines. All less than a block from the hotel. The rooms were cozy w/ great room temperature control. The staff were very friendly and helpful too. Starbucks right next to hotel, which was great because they didn't have coffee or fridges in the rooms. The hotel was doing construction on the floors below us and they started hammering, drilling, and sawing very early, so sleeping in on vacation was impossible. What really annoyed me was while checking out the guy ahead of me who was also checking out made a big stink about the noise and he was comped a night. I complained and only got any apology. Perhaps, if I was not a young Hispanic woman, but a rich looking white dude I would have gotten comped too. The water temperature was hard to control as it was either frigid or scalding.
Clean, convenient, quiet Interior, reasonable price for the location. Tiny room, tiny bathroom, antique elevator, long hallway with turns and stairs, loud 4 a.m. garbage trucks.
It's modern, clean, great location!!! If you are a family of 4 or less is great! We are a family of 5. The room is too small, we didn't have space for an extra bed so one of us had to sleep on the floor... And there's no space for bags, luggage or anything extra...
Location, lication, location...and price for NYC. Good bed and a clean washroom with nice soaps and shampoo. Big stain on carpet, noisy window air con unit.
Air conditioner undersized and loud.
Location, next to the subway and Brooklyn Bridge. Staff, very friendly and welcoming. My room, a loft, was creative. Great historic pics on the walls. Fitness Center. Access to computers. Only that I took too much time booking it and the price on my website went up a little, but that's my doing.
it was close to everywhere in the city the staff is very friendly and helpful the hotel small and cozy
We were hosting a conference at a nearby bank, which was only four blocks from the hotel. Therefore, it was very convenient business-wise.
The hotel was really clean and met the basic points which was a big plus (especially after hearing that other hotels in the city contain cockroaches...). Also, the location was decent and close to the subway so it was really easy to get around in the city. The staff was also friendly and I liked how there were computers in the lobby that the guests could use. The rooms are tiny! I felt like I was back in the college dorm rooms. For the rate of the room, I was expecting bigger rooms. Personally, I thought the value of the room wasn't there for what we paid but the rooms were decent and if you're in the City, I suppose all the rooms are going to be smaller and more expensive.
Location, location, location. Room was small, but average sized for the area; good value. Bathroom could use a remodel.
the location was perfect for my needs The staff was way too rude..particularly the maintenance guy. BTW who ever needed a maintenance person in a hotel. Those rooms are supposed to be already perfect. At first, they sent me to a room in which I had to use stairs to get to my bed and my head would bump against the ceiling when I reached the top. Since the AC was located at the bottom of the room and fan not directly on top of the bed, it felt really hot upstairs. When I complained that this room didn't look anywhere close to what I saw in the pictures, at first they said all rooms are booked. Then, they finally relented after I pushed more. The other room was small in size but once again was hot and I had to deal with the same maintenance guy. All night, the place was very noisy with people going in and out, the doors seemed to be clanging all night.