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Staff was great i will give it 5 but during my one night stay the secon elevator was out. Going up and down was a challenge Nothing
The staff was awesome & friendly. I also loved the convenience of the area.
Helpful and friendly staff. Good selection of restaurants nearby. Close to the MET. Clean room and comfy bed with nice ammenities. Loved it!!!
I've stayed at Marriott Courtyards many times; however this was my first time at this location. I was deeply disappointed. My room was so dusty, had a fitted sheet too small for the mattress, leaving the mattress exposed, and didn't have a remote for the t.v. I was denied a room change when issues were brought to the attention of the front desk. I won't return to this location.
Clean and good Room condition, free coffee in the morning Pool was closed and not indicated prior to visit - this was the reason we chose for kids Little help for unload of bulky luggage Construction right in front of hotel
Price. Bed was comfortable. Room temperature was unbearably hot. Could not control thermostat. Looks good until you look closely - tear in chair, shower floor was chipping as an example.
My only comment was that charges were erroneously put on my bill. This was corrected.
everyone there was courteous and friendly
It was clean, the staff was friendly. If you plan on traveling by subway the nearest station is 7 blocks away.
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
Location, size and service
the old world ambiance and the courtesy and professionalism of the staff.
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
Everything was first class! No negatives!
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
everyone was so relaxed with their dogs etc It was lovely to see...
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
Very good location close to Central park and Museums
Friendly staff and traditional hotel
Good location near main atractions Yes, bad attention, lack of amenities.
the location is great- staff helpful
great location very expensive food
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
The Library is a gem.....Outstanding food, service and ambiance
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The locationa and staff is great. The Hotel rooms are shabby
The location of the Hotel. Very close to the shopping area and to Central park.
small hotel and very close to Central Park. service was impeccable no
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
The attentiveness of the staff and the location. The bed was a little uncomfortable.
The location was great!
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
Friendly and helpful staff, great location and comfortable rooms
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
Nice facilities and great location Hotel staff could be more helpful
have not heard any "no, it is not possible" no
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com
It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.
All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
Rooms, dining options, location, spa, service.
The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!
The service,staff, location and beds! Where he AC vents are located and that's right above the bar.
staff they charged me for internet and you told me(booking told me) it would not be a charge
quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.
Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.
Value for the dollar was great. Facility older and small but clean and acceptable. Classic old school place Construction next door only a problem if intend to be in room in daytime (why do that, your in greatest city on earth). No noise at night.
Courtesy, breakfast Room size, view
The staff helped out with any queries we had and the location was perfect.
free internet connection, nice and helpful staff, tasty breakfast and fresh coffee
Location High price for a small room and a tiny shower room. Disorganised breakfast
I truly thought The Franklin had great customer service. Everyone there was so nice and very helpful. I loved the little breakfast set up they had in the morning. Simple, but just enough to get your day started. And then from 4:30 - 6:30 they offer wine and cheese happy hour. LOVED IT! Good "house" wine, little nuts, dried fruit, and cheese! My mom and I had such a great time sitting in the "common room" and enjoying a hot tea (my mom) and a glass of wine(me). And you are super close the to 4,5,& 6 Lex line, which makes it very easy to get anywhere you're trying to go. There were some draining issues with our tub, but that just comes with an older building. Also, I wish their website would have more pictures available of their property.
good mattress and the rooms where clean. they offered afternoon wine and nuts which was nice. not as presented on the web site. a quaint hotel on a tree lined street. the hotel was next to a construction site. the lobby was therefor dirty with all the construction dirt brought in. all the trees on the street where cut down due to the construction. it was very noisy. to enter the hotel one had to walk around and under scaffolding. the breakfast was minimal. we went out for breakfast after the first morning even though we had already payed for breakfast. i would not go back!
I only paid $99/night and still wouldn't stay again. Heat didn't work despite the below freezing temps outside. They had a space heater but no extra blankets. Did not want to spend a second more in the room than necessary. I was upgraded to a larger room which was still the smallest room I have ever stayed in. Felt quite claustrophobic. Most of the staff were super nice, with the exception of a few obnoxious unhelpful ones. Couldn't wait for my stay to be over. Also I saw the shell of a bug on my bed but I'm not sure if it was random or an actual bedbug. Came home with three bites on my body. Not sure. I'll put all my clothes through the dryer just in case.
very comfortable bed, pillows; nice bath, plenty of towels; complimentary breakfast; location; staff the room waspretty small for the price (also closet minuscule); I barely had room to set up and use an ironing board to press some clothes.
comfortable, livable, stylish, yet very nicely avoids unnecessarily lavish feaures of more expensive hotels that would simply increase costs with little real beneift for the guest. Well done.
Comfort Distance from mid-town
size of room construction work going on outside the building
hotel view and easy access! no
This is a great hotels for families. Good size rooms and very clean. Good value for the $$. The location was not quite where I expected it to be.
A very stylish hotel that feels quite luxurious. The staff was very friendly, no wish was left unfulfilled. Given the usual prices of hotels in Manhattan, this hotel seems quite good value for the money. You won't get a room with a view here, because the hotel part of the building is only up to and including the sixth floor. Above that, it's only long-term appartments. The platform at the top of the building was being renovated during our stay.
Staff was great, location perfect, quiet but close to the metro. Room nice and very clean, we booked a studio but we were upgraded to a suite. Very good stay! Works for the metro in the street just close to the hotel were a little bit noisy.
The suites were really quite nice. Not high end luxury (unless you're in the Penthouse, I suppose), but tastefully neutral, lots of natural light, a balcony, and equipped kitchen. There are small things (stains on the hallway carpets, unfinished trim in the suites, etc) that are a bit disappointing at first if you're expecting luxury, but once you get accustomed it's all fine.
close to stration & full kitchen bed was very poor quality for the type of hotel. moiserizers and other items were not replaced once used. water was not provided on a daily basis, only recieved 2 satchels of sugar per day, there are many more items which were of concern during our stay.
Proximity to everything, clean, private, spacious, good kitchen Nothing really. A/C bit noisy, gym too basic but few use it
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
the uniformed doormen and elevator operators.
Amazing park view from the room
i visited nyc no everything was perfect
Hjälpsam personal, relativt nära till mycket på manhattan, mycket skön säng, fräscha rum, personalen var förutom vid incheckningen mycket trevlig och hjälpsam När vi kom till hotellet fick vi inte det rum vi beställt och det blev lite tjafs tills vi tillslut fick ett nästan lika bra rum
Stora trevliga rum. Härligt med eget käk och uteplats för att äta frukost lugn och ro Bokningen fungerade inte trots att vi bokat 6 månader iförväg. När vi skulle checka in fanns inte de rumstyper vi beställt. Nu fick vi istället kompromissa t.ex dela på en dubbelsäng samt ta en juniorsvit utan uteplats.
Trevlig och serviceinriktad personal, ganska stort rum för att vara på Manhattan och helt ok inrett. Be gärna om ett rum högt upp för en fin utsikt över Queensboro bridge! Högljudd luftkonditionering.
Trevlig och hjälpsam personal. Rent och fint på rummet. Lyhört från grannar. Lång väntan på hissarna. Dyrt i restaurangen och i minibaren.
Bra rum, bra service, fin lobby... Jag tyckte att hotellet var riktigt bra men att booking.com tabbat sig nar det gallde prisinfo. Man fick inte reda pa ratt fakta da det totala priset exluderade skatt och andra extrautgifter.
Hotellet är prisvärt på mellersta Manhattan. Ligger nära East River. Gångavstånd till shopping.