Plus: Location, views and facilities. Lovely touch of the hot water bottles in your bed at night.
Minus: Error in booking information from the head office to the club.
Plus: The staff was fantastic made you feel welcome from the moment you arrived. A beautiful location with animals roaming free, a great atmosphere only a short distance out of Nyeri.
Minus: The location didn't actually stipulate that it was a distance out of town so to someone that doesn't know the area or has their own transport this might come as a shock
Plus: The game sanctuary was special, the ambience was exquisite, the food was delicious, the grounds were near perfect and the existance of game around the venue made it special.
Plus: The environment was fabulous.
Minus: The room was between scruffy and cottage, they need to check on the cleanliness .
Plus: Everything! The room was lovely, even though there was a lot of steps to get to it, but very clean and comfortable. The staff were excellent - lovely people who were very helpful and courteous. ...
Plus: Personnel extremely friendly and helpful. Location/park is abundant with wildlife and you can see zebras, impalas and bushbucks grazing on your front lawn. Fireplace in room for that extra cosy ...
Minus: It is quite expensive, but you get value for money.
Plus: excellent restaurant and food. Quiet building with modern interiors, beautiful gardens and animals all around.
Minus: Our house was the last house in the row it was a little old on the exterior. Pictures on the internet show a modern building.
Plus: The barman boniface was excellent and so welcoming. Great guy
Minus: Room 37 was totally disappointing and a waste of our first night. Cheap thin martress that hurt our backs ,creaky bed. Tile breakage pieces all over the bathroom floor and worst wS a shower you cant ...
Plus: The staff were very friendly and accommodating to all our needs. When we requested for a late check out, they didn't hesitate to grant our wish and we left the hotel at our own convenience.
Plus: The architecture in the room the best I have seen in Kenya so far..very clean..hope it stays like that...enjoyed my weekend getaway so much...
Minus: The live station during breakfast seemed overwhelmed although we were very few guests..they got the orders wrong or burnt the eggs...maybe abit more training would be sufficient.
Plus: Comfy and spacious rooms with pleasant decor. Prompt service. Gave them laundry the night we arrived and the next morning after breakfast found them clean and pressed hanging in the closet.
Minus: They had someone mowing the grass in the play area when kids were still playing. A potentially dangerous scenario.
Plus: Bed was really comfy
Minus: Slept in room 463 and my restaurant change of 800 ksh wasn't returned as I checked out
Minus: Staff is absolutely not interested in hospitality and totally clueless. They are completely incompetent and every single component of this hotel, is dysfunctional - from breakfast service to the ...
Minus: The dining facilty for dinner. Delivery was slow.
Plus: the breakfast had good and more varieties
Minus: improve on how bacon was cooked.. it was too dry and hard
Plus: The bed was excellent can't complain about it not a single bit.
Minus: our first day we were a bit disappointed because we ordered food to be served in the room and it took 3 hours rather that that everything else was perfect and I would wish to go back there another ...
Plus: Everything! Amazing unique property in the middle of Aberdare NP, a bit expensive but totally worth it for the experience! Good food, super friendly staff, comfortable and incredible wildlife right ...
Minus: If driving your own car and on not on full board, skip the Aberdare Golf checking in (outside the park) and drive yourself to the property.
Plus: Friendly professional staff. Detailed, helpful, listening and accommodating to customer requests. Awesome location. The perfect place to see game in their natural surroundings.
Minus: I have no negatives to write about
Minus: We paid for some meals and drinks via cash and the staff kept hounding us with bills despite our assurance that we will pay when we were checking out. We had inquired if there was a paybill no. And ...
Plus: Amazing location in the Aberdare Mountains overlooking the waterhole. We saw plenty of elephants of all ages, really close. Also buffalo, hyenas, giant forest hogs and other wildlife.
Minus: They didn't have our booking (made on booking.com) when we arrived and weren't very nice about it.
Minus: Wasn't entirely clear what was provided with the booking in terms of meals.
Plus: Good variety of local and international buffet. Location is unique - getting close to wild animals from your balcony is cool.
Minus: Drinks are expensive even for bottled water. Suggest you take your own.
Plus: The serene environment in the bush was superb
Minus: The roads in the Aberdare National park need to be maintained. A guide map would be appreciated.
Plus: The staff are just amazing. They go out of their way to make your stay all the more worthwhile.
Minus: I really wanted to have a sundowner dinner for my birthday as I usually do with all the hotels I celebrate my birthday at, although that didn't happen. The staff however surprised me with a warm ...
Plus: The surrounding is nice, and staff took us around as had requested
Minus: Lack of full time hotel and pub
Plus: Sangare Gardens is a great get away haven. It is a Gem hidden in the Sangare Hills away from the noise and bustles of life. The facilities are well done and meet comfort. Our host Evelyne was a Supper...
Minus: It was not easy to get the directions from Mweiga town. There was no Wifi which would be great for anyone looking for a quiet time away.There is not much activity for the children so one has to ...
Plus: We were feeling at home, sharing dinning in a very nice living room. The food was excellent (local food so well cooked) and the bed rooms very comfortable. Not feeling at all in a lodge. Good ...