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Very professional staff, very clean excellent breakfast None
the hotel was new,clean,modern,and very comfortable. we asked for directions to Malpensa Airport and were given a printout---but in Italian.Since we don't understand Italian---we got really lost.A printout of directions in English would have been really helpful---since you do call yourselves an "airport hotel"
Great location. Close to Maggiore, Orta and Malpensa
convenient location, near the motorway exit. Fifteen minute drive to Arona and the lake (large free car park at the lake). Excellent new trattoria (Trattoria della Comedie) on the opposite side of the road for an evening meal - everything was good about the stay
the most convenient parking the material of the artificial wooden floor
The stuff is very helpful and nice, very clean,good breakfast, good location, modern, free parking, comfortable room Very simple built, the A.C. did not work becuase it was still not summer , so the room was hot in the afternoon. Suitablefor businessmen, not very much romantic vacation, no facilities (Swimming pool, Spa, resturant
An excellent hotel to stay if flying from Milan Malpensa. We have used it before and gone back. Great Pizzeria along the road. Easy acess to Arona and Lake Maggiore. Clean, modern and comfortable. Would definitely use it again if the price was right. Nothing
nice atmosphere Breakfast quality
new hotel, clean and quite, close to the highway (& air port)
That they accept pets! No restaurant facilities outside of breakfast hours. One does get hungry and would like to have something to eat in house without always having to go 'out' for lunch / dinner. Snacks would have been nice!
Excellent facilities, and adding a pool and spa etc. Fantastic helpful and friendly staff, gourmet but unpretentious dining, and just wait till you see the light show in the gigantic shower. Luxurious bed, linens and decor. This is exactly where you want to be at the end of a long busy travel day. There is nothing l didn't like about this hotel.
Really end of season no service at all. Very strange for a XXXXXL Not mentioned on site that wellness is closed
The breakfast buffet was very poor !
The medieval atmosphere and the furniture TV not working, safe deposit not working, no slippers, the towels not changed for 3 days, no help for the luggage although there is no elevator.
The staff were very helpful. The rooms were clean and well appointed. The outside garden and balconies were inviting. I did not like the construction. I could not determine where the actual castle was located.
Lovely rooms and friendly staff. We were directed to an excellent restaurant for dinner. No restaurant yet, but see above.