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the housekeepers were fantastic, the room was immaculate and cleaned everyday and fresh towels and bedding everyday also. The receptionists were helpful too and the location is great. I think the pool area was too small for the size of the hotel, we only found a space by the pool once, late afternoon. As the beach is so beautiful and close this is not a huge problem but could affect families.
very poor customer service and staff did not speak good English.
Good facilities and attentive to cleanliness. Food has much improved since the year before. If going benicasim music festival then this is a good choice
the room was good no room service...no bar...no coffee and tea facilities in bedroom...no mini bar ..
the rooms were a decent size and the bathrooms recently refurbished with excellent facilities the, food was poor - it was very mass-produced - even the orange juice was squash; it is next to the Marina D'or complex which has 3/4 and 5 star accommodation and the local restaurants seem to mirror this though the 3 star was again very poor for food.
the rooms were very contemporary and luxurious and generally superior to what I had expected though efficient, the staff were not always entirely polite
The one redeeming factor was the only friendly barman, other than that it was a pretty disappointing stay. The staff were pretty unhelpful, the rules changed daily especially if you were British, there were some unruly people around the pool, but felt we were penalised for others bad behaviour! beds were really uncomfortable & unless you got a bed by the pool at 10am there wasn't enough to go round.
Unfortunately I did not like anything about this hotel. Large hotel, no character, desk staff gave impression that they had no time to serve clients and got rid of client as quickly as possible. Dining room staff very pleasant. Bathroom shower stall had mold in base. Hotel and breakfast poor quality for price paid.
Most of the staff were knowledgeable and helpful, some were really excellent and went out of their way to help. The hotel does not live up to its 5 star billing and the price of the rooms. The decor throughout the hotel is dated and needs modernising, and the rooms are not even close to what I would consider 5 star - the beds in particular are sub-standard. After 4 nights I had a sore back and I never have back problems. Also the shower was worse than my shower at home. Sure, the bath and pool complex is elaborate and obviously takes a lot of money to build and maintain, but this should be an added bonus at a hotel, not the main event - take the fact that the pools were largely deserted as evidence that most of the guests were off doing other things.
Spacious rooms 1. Heating not working. 2. No wireless internet in rooms, wall plug diffucult to find to connect cable. 3. Lots of facilities closed. 4. Parking not included in arragement. 5. Bathroom - shower/bath dangerous to get in and out.
it was acceptable, not up to a 5* in my opinion more 3.5 -4*. ask for a sea veiw as the back overlooks a theme park and i could hear the chilldren screaming till about 11pm at night. i had my room changed and it was much better.
Spacious layout of the accomodation, especially the separate door to the bedroom. Balcony and air conditioning very welcome. Streets were noisey outside (central location) and woodden floors inside with noisey footsteps. I slept with earplugs which is difficult for wake-up alarm.
The staff were really friendly and the room was very clean. I had a very comfortable stay at the hotel and would stay there again. Most of the rooms had a balcony and, having requested one, I was a bit disappointed to be in one of the few rooms without.
The hotel was reasonable, however there was a champions league football match taking place locally at Villareal and so the room rates were hiked up. The previous evening we stayed at a much better hotel in Barcelona (Apolo Tryp) for 75% of the cost!!
Modern, comfortable, clean, helpful staff and generall a very nice place to stay!
Excellent value for money in a great location in the City Centre.Staff could not be faulted, the city itself is charming and people v. friendly with some good shops and a fairly new El Corte Ingles. The hotel is a couple of minutes walk to the bus stops for the Grau area with some good bar/restaurants and to Benicassim, well worth a visit.
The staff were very helpful, excellent food, rooms spotless, great facilities Very hard to find the hotel, spent 1 1/2 hrs driving around
Location, services Excepting the person from the reception...the stuff dose not speak English
Very good hotel and the city itself. The personal in the hotel was very helpful. They helped to order a taxi remotely from the train station very late night
Rooms were comfortable, location was great, breakfast was very good, staff were helpfull the rooms and facilities were good, but not 4-star worthy (a little small, and old). didn´t try the gym/sauna facilities though.
Very friendly and helpfull hotelstaff.
I only stayed one night but the bed and pillows were very comfortable and it had a nice breakfast buffet.
noise between rooms was too much
directions from your website to Hotel were not very good - very difficult to read street signs (some non existent) - took me 1 hour to get to Hotel due to 1 way street system from outskirts of Castellon
Staff helpfulness, cleanliness of room, air conditioning, bathroom facilities, quietness of rooms.
Very good located hotel in the center of beautiful town. Clean rooms with plenty of space. Very narrow parking difficult to get in and out.
The hotel lobby is nice and the room was pleasant. No service in the lobby with the luggage, little smile, the restaurant food was not very good.
privacy and silent
Superb Staff and excellent facilities
Friendly, clean. Breakfast service cleanliness and choice excellent. loactaion excellent. Bit pricy. Fridge provided in rooms. Some eqipment not working properly, air conditioning - but was fixed. Access to pool was extra cost and not made clear.Parking is difficult.
The pool was nice, was convenient for the benicassim festival, Any documentation we were given about activities and the spa etc were all in Spanish would of been nice to have them in a few languages that other people would understand. The food in the hotel and the whole resort was absolutely horrible the worst I have ever had on a holiday I cannot emphasise enough how bad it was !!
Its a decent hotel with excellent location just opposite castellon railway station. The restaurant menu needs to be improved in terms of variety. The price i paid during 5th Sept to 9th Sept is very high considering i booked at similar rate (Euro 100 per night double occupancy) in a 4 star property in big city like Barcelona.
it was clean and airconditioned and that was its only good point the decor was very cold, the only restaurant menu was very poor and there was no other restaurants nearby.
El cuarto era excelente, y la atención también
Well placed for the railway station,first class room Some distance from town centre,noisy street outside
The staff were all very helpful. The hotel itself is very clean and contemporary. Our room was spacious. Secure underground parking was free. The breakfast buffet was better than average and well worth the 10 euros per person. The room rate of 50 euros for the night was terrific. We were just looking for a place to pull off the road on our trip to Southern Spain, and this was a perfect place to overnight.
new hotel distance from room to hotel entrance
The convenience to rail and bus and supermarket and walking distance to the old town area. Unable to work out TV . No instructions on how to use and how to get english subtitles
fast check-in, friendly room service, excellent breakfast the view
A gorgeous hotel, very contemporary with high quality furnishings. Right next to the train station.
golf tournament the beds are too hard
Jag var på plats för en pokerturnering på casinot som ligger väldigt nära hotellet vilket var en riktig höjdare! Precis tvärsöver gatan ligger flera restauranger, hamnen och flera discotek med stort nattliv för de som önskar. Läget är med andra ord helt perfekt. Frukosten innehöll tyvärr nästan ingenting av det jag skulle vilja ha på frukostbordet när jag bor på hotell, den är inte värd priset.
The location was perfect, at least for my needs, and that was the main reason for choosing this hotel, all of the other things were mostly good. the bed was a bit "overused", making sounds on almost every movement, but it wasn't the problem last time i was in the hotel
A very modern hotel in the centre of town. Very clean and free mini bar!
personnel,location breakfast too expensive
Newly refurbished hotel rooms with very nice large bathrooms. Very comfortable in all aspects and would use again. Breakfast should be included as standard.
Good locatioin and worth its 4 stars No
The ability of the staff to look after non spanish speaking visitors. The size of the room and tidiness of the hotel all over. The basement parking, essential in city centre.
Helpfulness of the staff Directions to the hotel could have been better.
A true four star hotel......very clean and good......staff very helpful.....price range affordable. Ideally located for shopping and restaurants.
This hotel is in the center of the city.
Close to the centre The underground car park was pretty hairy to get into.
incredible value, nice room and bathroom, lovely breakfast
The receptionist was very helpful. In our hotel search, we had requested a room for 2 adults, 3 children, and understood that an extra cot could be rolled in for free. However, that was not the case. The room could only accommodate 4. The receptionist allowed the third child, and provided the necessary blankets and pillows. He also recommended a couple of restaurants to us, as well as a plaza the children might find entertaininig.
nice hotel, big rooms. they changed our room immediately after we complained about broken bed, so no problem at all. the city Castellon is totaly dead in august. go and try to find a hotel at the port of Castellon, where is at least some night life, restaurants and. The hotel itself was OK, besides the small capacity of restaurant/breakfast area.
Exeptionally nice, clean hotel with friendly staff
clean comfy rooms with excellent black out blinds. friendly efficient staff the web pages say you have wifi and hairdryers . you only have internet connection not wifi and hairdryers on 2nd floor only
Welcome and assistance from staff was 5 star. I will be back in the future
The gentleman on reception on the morning we checked in (17 july) was exceptionally helpful. Booking.com had indicated that we could check in anytime after 7am and this was not so, the hotel checkin time was midday onwards. He appreciated that we had been misled and made an extra effort to accommodate us.
Clean hotel. Friendly staff. Good value for money.
Brand new hotel well located GPS systems does not find it !
Extremely helpfull staff, very clean and more like 4 star than 3.
It was a welcoming place with clean rooms and a secure car park, overall good value for money
None No one could speak English it was very difficult to organise anything with the staff.
All the staff were very friendly including a couple of 'real characters'. The air-conditioning wasn't working in our room but to be fair we didn't even mention it to the staff, I'm sure they would of rectifed it.
The restaurant and the pool. The furniture is very old. The perssonel doesn't know english.
Hotel Zapata is right next to Oropesa del Mar's excellent beach, Playa La Concha. It has free internet in the lobby, which is great as it's not that easily accessible elsewhere in the town. It has a nice swimming pool, again great as other nearby hotels don't always have pools, and this makes a nice alternative to the beach. We stayed in the height of summer, and the absence of air conditioning made the room stiflingly hot and humid. The lady at the front desk suggested we prop the door open and leave the balcony windows open, which we weren't willing to do as we had valuables, so we checked out after one night and moved to a nearby hotel with aircon. Otherwise the Hotel Zapata was great, this was our only issue, but it did mean a sleepless night in the summer heat, so it was with regret that we left.
Location in the resort was really good. Secure parking for the Harley's was a bonus. Very spartan rooms. No air conditioning. The beds and decor were very tired and worn. The buffet breakfast was very poor; stale toasted bread, pre-packed croissant and tasteless jam. Not what I would call a buffet!
when i arrived to my room, it was terrible smell in a bathroom and I asked about any other room. It was very difficult to explain to the member of staff what the problem, because nobody speak english there, but anyway i received other room. Nobody can not speak english.