the rooms were a decent size and the bathrooms recently refurbished with excellent facilities the, food was poor - it was very mass-produced - even the orange juice was squash; it is next to the Marina D'or complex which has 3/4 and 5 star accommodation and the local restaurants seem to mirror this though the 3 star was again very poor for food.
the housekeepers were fantastic, the room was immaculate and cleaned everyday and fresh towels and bedding everyday also. The receptionists were helpful too and the location is great. I think the pool area was too small for the size of the hotel, we only found a space by the pool once, late afternoon. As the beach is so beautiful and close this is not a huge problem but could affect families.
the room was good no room service...no bar...no coffee and tea facilities in bedroom...no mini bar ..
the rooms were very contemporary and luxurious and generally superior to what I had expected though efficient, the staff were not always entirely polite
The one redeeming factor was the only friendly barman, other than that it was a pretty disappointing stay. The staff were pretty unhelpful, the rules changed daily especially if you were British, there were some unruly people around the pool, but felt we were penalised for others bad behaviour! beds were really uncomfortable & unless you got a bed by the pool at 10am there wasn't enough to go round.
Unfortunately I did not like anything about this hotel. Large hotel, no character, desk staff gave impression that they had no time to serve clients and got rid of client as quickly as possible. Dining room staff very pleasant. Bathroom shower stall had mold in base. Hotel and breakfast poor quality for price paid.
Good facilities and attentive to cleanliness. Food has much improved since the year before. If going benicasim music festival then this is a good choice
very poor customer service and staff did not speak good English.
The location is fine but otherwise it no longer has a lot going for it. There is no free internet as advertised. Private parking is not free - it is 8 Euros a day. The cafeteria did not sell food only drinks.
Room was clean Food was terrible and hotel badly in need of refurbishment. Only one other bar in the vicinity
Brand new hotel well located GPS systems does not find it !
Clean hotel. Friendly staff. Good value for money.
The gentleman on reception on the morning we checked in (17 july) was exceptionally helpful. Booking.com had indicated that we could check in anytime after 7am and this was not so, the hotel checkin time was midday onwards. He appreciated that we had been misled and made an extra effort to accommodate us.
It was a welcoming place with clean rooms and a secure car park, overall good value for money
Extremely helpfull staff, very clean and more like 4 star than 3.
clean comfy rooms with excellent black out blinds. friendly efficient staff the web pages say you have wifi and hairdryers . you only have internet connection not wifi and hairdryers on 2nd floor only
Welcome and assistance from staff was 5 star. I will be back in the future
The hotel lobby is nice and the room was pleasant. No service in the lobby with the luggage, little smile, the restaurant food was not very good.
noise between rooms was too much
directions from your website to Hotel were not very good - very difficult to read street signs (some non existent) - took me 1 hour to get to Hotel due to 1 way street system from outskirts of Castellon
Very good located hotel in the center of beautiful town. Clean rooms with plenty of space. Very narrow parking difficult to get in and out.
privacy and silent
Very friendly and helpfull hotelstaff.
I only stayed one night but the bed and pillows were very comfortable and it had a nice breakfast buffet.
Superb Staff and excellent facilities
Staff helpfulness, cleanliness of room, air conditioning, bathroom facilities, quietness of rooms.
The location was perfect, at least for my needs, and that was the main reason for choosing this hotel, all of the other things were mostly good. the bed was a bit "overused", making sounds on almost every movement, but it wasn't the problem last time i was in the hotel
Newly refurbished hotel rooms with very nice large bathrooms. Very comfortable in all aspects and would use again. Breakfast should be included as standard.
personnel,location breakfast too expensive
A very modern hotel in the centre of town. Very clean and free mini bar!
Dogs were allowed in the room. It was very difficult to find as there are major road works in the area. The restaurant was not open so we ate in the bar, where the food was mediocre and the surroundings were basic. Smoking was allowed in the bar. The beds were very uncomfortable.
Very decent hotel on the highway. People were smoking at the coffee shop.
it provided, ata reasonable price, the minimum level of facilities that were needed to make a long commute more comfortable the hotel had a weeding reception with many guests staying over. It seems that such events in Spain are noisy and that was tolerable for a while but guests partying in hall ways at 3am is not. Staff took little action that I could see and it was left up to guests to induce revellers to take their party elsewhere
Good position close to the motorway.Pleasant helpful staff,nice room and bathroom. Restaurant not open in the evening,so you had to eat in the cafeteria with the lorry drivers.The meal of the day came up quickly for them but although we some of the first people in the cafeteria we had to wait almost 50 minutes for a dish from the a la carte menu.Not good at all and the buffet breakfast was dreadful.
Excellent, helpful staff, good accomodation, food was very reasonably priced. Restaurant was not open in the evening, so we were restricted to the cafeteria, food was good but basic surroundings and busy with drivers from the lorry park next door.
clean and tidy truck stop type hotel/motel,good pool.food ok only the rate you charged me, i was talking to the truck drivers and it so cheep for them to stay ther thay do no us ther sleeper cabs. the rate is 29 euro p/night.
The hotel was ok. Restaurant is closed in the evening. We had to eat in the cafeteria. The food was uneatable. Plates were banged down on the table in front of you. At 6 in the morning there was no hot water for a shower. we even let the tap run for more than 5 minutes. Not a good way to end a day or start a new one with a long days drive ahead.
It was easy and mostly the staff could be helpful-english was sometimes a problem. Very affordable-could choose breakfast or not. One staff member was not as friendly as the others. It was also quite a distance from the beach-fine with a car. For a beach holiday, would look for something closer next time.
Excellent entrecote in the café.
Staff ok, Cleanliness ok No taxi service. Majority of taxi drivers are unable to find this Hotel. Very inconvenient for people who have not been to Spain before.
The receptionist was very helpful. In our hotel search, we had requested a room for 2 adults, 3 children, and understood that an extra cot could be rolled in for free. However, that was not the case. The room could only accommodate 4. The receptionist allowed the third child, and provided the necessary blankets and pillows. He also recommended a couple of restaurants to us, as well as a plaza the children might find entertaininig.
Good locatioin and worth its 4 stars No
nice hotel, big rooms. they changed our room immediately after we complained about broken bed, so no problem at all. the city Castellon is totaly dead in august. go and try to find a hotel at the port of Castellon, where is at least some night life, restaurants and. The hotel itself was OK, besides the small capacity of restaurant/breakfast area.
Exeptionally nice, clean hotel with friendly staff
incredible value, nice room and bathroom, lovely breakfast
A true four star hotel......very clean and good......staff very helpful.....price range affordable. Ideally located for shopping and restaurants.
Helpfulness of the staff Directions to the hotel could have been better.
Close to the centre The underground car park was pretty hairy to get into.
This hotel is in the center of the city.
The ability of the staff to look after non spanish speaking visitors. The size of the room and tidiness of the hotel all over. The basement parking, essential in city centre.
All the staff were very friendly including a couple of 'real characters'. The air-conditioning wasn't working in our room but to be fair we didn't even mention it to the staff, I'm sure they would of rectifed it.
when i arrived to my room, it was terrible smell in a bathroom and I asked about any other room. It was very difficult to explain to the member of staff what the problem, because nobody speak english there, but anyway i received other room. Nobody can not speak english.
The restaurant and the pool. The furniture is very old. The perssonel doesn't know english.
Hotel Zapata is right next to Oropesa del Mar's excellent beach, Playa La Concha. It has free internet in the lobby, which is great as it's not that easily accessible elsewhere in the town. It has a nice swimming pool, again great as other nearby hotels don't always have pools, and this makes a nice alternative to the beach. We stayed in the height of summer, and the absence of air conditioning made the room stiflingly hot and humid. The lady at the front desk suggested we prop the door open and leave the balcony windows open, which we weren't willing to do as we had valuables, so we checked out after one night and moved to a nearby hotel with aircon. Otherwise the Hotel Zapata was great, this was our only issue, but it did mean a sleepless night in the summer heat, so it was with regret that we left.
Location in the resort was really good. Secure parking for the Harley's was a bonus. Very spartan rooms. No air conditioning. The beds and decor were very tired and worn. The buffet breakfast was very poor; stale toasted bread, pre-packed croissant and tasteless jam. Not what I would call a buffet!
None No one could speak English it was very difficult to organise anything with the staff.
Most of the staff were knowledgeable and helpful, some were really excellent and went out of their way to help. The hotel does not live up to its 5 star billing and the price of the rooms. The decor throughout the hotel is dated and needs modernising, and the rooms are not even close to what I would consider 5 star - the beds in particular are sub-standard. After 4 nights I had a sore back and I never have back problems. Also the shower was worse than my shower at home. Sure, the bath and pool complex is elaborate and obviously takes a lot of money to build and maintain, but this should be an added bonus at a hotel, not the main event - take the fact that the pools were largely deserted as evidence that most of the guests were off doing other things.
Spacious rooms 1. Heating not working. 2. No wireless internet in rooms, wall plug diffucult to find to connect cable. 3. Lots of facilities closed. 4. Parking not included in arragement. 5. Bathroom - shower/bath dangerous to get in and out.
it was acceptable, not up to a 5* in my opinion more 3.5 -4*. ask for a sea veiw as the back overlooks a theme park and i could hear the chilldren screaming till about 11pm at night. i had my room changed and it was much better.
Have to say that the staff were very nice and tried their best to make our stay pleasant The noise and the rooms were very basic with no extra pillows
I guess it's a good hotel as a whole. A friendly staff at the res.desk. A had a two- room suite for 150..very well.I Valencia I would have only a simple room, but this is not a big city, so..) The problem was with the ironing not having been made in time (30 minutes for ironing two shirts with my reminding), and I was late for the meeting. And poor breakfast. But as a whole, the hotel is ok.
Friendly helpful staff in both the hotel and adjoining restaurant. Good location within easy reach of all services.
cleanliness of the room!
location is great with a park opposite. lots of bars/cafes/tapas.etc nearby including a good one next door
Simple, clean and very well priced
The hotel is located a 5 minute walk from the train station (which makes a day trip into Valencia very easy and inexpensive). It is directly across a major department store (El Cortes Ingles) and a beautiful park. The rest of the shopping and dinning area is about a 5-10 minute walk, which I would recommend taking through the park. The area is quite and safe. The room was a very spacious studio with a sofa, kitchen and small dining table. They have a restaurant downstairs with a nice dinner menu. The cost is not high and the portions are good, so well worth it. The hotel has a small elevator, so it does not fit much more than 2 people and a suitcase, so at certain times of the day you have to wait a bit.
poor continental breakfast no range of food
It was modern and clean. The air conditioning was on a timer and was turned off at night so it was very uncomfortable.
Great breakfast and clean and modern rooms no English tv channels
Don't expect too much and you'll be fine. The rooms are VERYsmall, no luxury whatsoever. Cleaned every day though. Personeel doesn't speak much English. Please note: continental breakfast includes juice, coffee, cup cakes ans croissants only. Forget about butter, jam, cheese and ham... Dry croissants and cup cakes it is.
The hotel is reasonably well kept and provided fair value for money and was close to the city centre. The hotel is in a very shabby area although safe. The rooms are very basic and the "breakfast" was extremely poor. 2 choices of warm juice, dry bun or dry croissant with no butter/marg jam or marmalade etc
The hotel is situated near the town's best feature the park and is close to the town centre.The staff were friendly and helpful and the hotel room comfortable. The work desk was directly underneath the cupboard and so useless unless you are a small child.Lack of drawer space means there is no point unpacking.
good noted that the breakfast was a "gift" from the hotel!!
close to the city center, open 24 hours.
The staff was very kind and was of great help for me during the stay with providing informations about the city for my purposes in Castellon.It's an excellent deal and it sure worths the money.I will use again when will have a trip in Castellon.
- localization in centre of town, nice personnel small breakfest, old room, stinky bathroom, no view (on wall), high price, personnel can't speak english fluently
Very good hotel and the city itself. The personal in the hotel was very helpful. They helped to order a taxi remotely from the train station very late night
The hotel was reasonable, however there was a champions league football match taking place locally at Villareal and so the room rates were hiked up. The previous evening we stayed at a much better hotel in Barcelona (Apolo Tryp) for 75% of the cost!!
Rooms were comfortable, location was great, breakfast was very good, staff were helpfull the rooms and facilities were good, but not 4-star worthy (a little small, and old). didn´t try the gym/sauna facilities though.
Spacious layout of the accomodation, especially the separate door to the bedroom. Balcony and air conditioning very welcome. Streets were noisey outside (central location) and woodden floors inside with noisey footsteps. I slept with earplugs which is difficult for wake-up alarm.
Modern, comfortable, clean, helpful staff and generall a very nice place to stay!
The staff were really friendly and the room was very clean. I had a very comfortable stay at the hotel and would stay there again. Most of the rooms had a balcony and, having requested one, I was a bit disappointed to be in one of the few rooms without.
The staff were very helpful, excellent food, rooms spotless, great facilities Very hard to find the hotel, spent 1 1/2 hrs driving around
Excellent value for money in a great location in the City Centre.Staff could not be faulted, the city itself is charming and people v. friendly with some good shops and a fairly new El Corte Ingles. The hotel is a couple of minutes walk to the bus stops for the Grau area with some good bar/restaurants and to Benicassim, well worth a visit.
Location, services Excepting the person from the reception...the stuff dose not speak English
Jag var på plats för en pokerturnering på casinot som ligger väldigt nära hotellet vilket var en riktig höjdare! Precis tvärsöver gatan ligger flera restauranger, hamnen och flera discotek med stort nattliv för de som önskar. Läget är med andra ord helt perfekt. Frukosten innehöll tyvärr nästan ingenting av det jag skulle vilja ha på frukostbordet när jag bor på hotell, den är inte värd priset.
The pool was nice, was convenient for the benicassim festival, Any documentation we were given about activities and the spa etc were all in Spanish would of been nice to have them in a few languages that other people would understand. The food in the hotel and the whole resort was absolutely horrible the worst I have ever had on a holiday I cannot emphasise enough how bad it was !!
Friendly, clean. Breakfast service cleanliness and choice excellent. loactaion excellent. Bit pricy. Fridge provided in rooms. Some eqipment not working properly, air conditioning - but was fixed. Access to pool was extra cost and not made clear.Parking is difficult.