Priset Storleken på rummen var små och sängarna helt obekväma, litet kyffe till toalett/dusch. Kändes inte helt OK
Det låga priset Nej
Lämplig övernattning vid genomresa, billigt. Stopp i avloppet i dusch och handfat.
Personalen var artig och hjälpsam Hotellrummet kändes väldigt litet och var beläget allra högst upp med bara en smal trappa upp.
Det var ganska mysig Jag tyckte att pris/prestationsförhållande inte stämde helt... Ganska slitet - internet fungerade inte, man kunde inte betala med kreditkort, för apparaten fungerade inte heller, osv.
situation close to the center poor breakfast
Good Service and Location No Coffee Making Facilities
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
Good location with excellent service from the staff day and night. Defintely stay there again.
fräscht. fina rum. trevligt personal som hjälpte till med det mesta. frukosten kostade 11 euro och var ett rent skämt. Lite att välja på.
Bra beläget i Strasbourg. Vänlig personal. Rummet funktionellt, praktiskt och bra standard, men lite sterilt inrett. Eget pentry utrustat med det nödvändigaste: grytor, tallrikar, glas, bestick. Helt ok! Bad och toalett i separata rum. Kanske opraktiskt, men bra standard i badrummet. Som helhet prisvärt och att rekommendera.
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
Poor service and cleaning
very nice staff. location in the centeral price of breakfast
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
Our stay was perfect, from begginining to the end No bad comments at all.
Best Hotel in Strasbourg -
good location, the hotel is within 20 minutes easy walk of the cathedral, which is the center of the tourist destination area. Comfortable and clean. We had to request a remote control for the AC at the front desk.
Very good breakfast
Very good service (attention to little children, reasonably priced room service) and friendly staff
good breakfast, nice staff, clean the room we were at - third floor - was noisy; i suppose it had to do with the heating system
Very helpful staff. Clean. Very comfortable beds, nice room decoration, good quality materials used. Design in lobby and bar, as well as in the bathrooms. Great sauna and relaxation room. There are still parts of the hotel that could be modernised (stairs). Sometimes too much noise could be heard from other rooms. Parking seems expensive - 13 euro per day.
Easy to reach from highway and a short walk away from city center.
Nice cosy room, recently refurbished and clean. Friendly staff.
Helpfulness of staff Limited Parking
the positive and very welcoming reception I received, even though I arrived very late and left very early. I will definitely consider staying there again. it was all grand
The location of the hotel. Tram stop right outside the hotel and the a big shopping mall adjustant to it. The main city centre (Cathedral) is just a 10 min walk from the hotel. The carpets in the corridor need a change. Breakfast is expensive but there are enough better options right next to the hotel in the mall.
Good position It was impossible to take the stairs to our room when the lift was very busy as a large tour party had just arrived. We almost missed a vital appointment.
Easy walking distance from the train station but also on a tram line so able to get to the train station that way as well. Good sized room, free internet, separate bathroom and loo and a fridge all helped make it a great place to stay. Staff fluent in a number of languages. Being next to a shopping centre meant there were good breakfast and lunch options if you didn't want to pay the prices being asked in the hotel. Reception can be short-staffed at times which makes getting good service a bit difficult. Hotel restaurant prices a bit steep.
Excellent Hotel only 5 min walk from the centre. Free wifi in the rooms, parking in the public garage was only 9 Euro for 24 hrs ( with access directly to the hotel), reception and public areas have a great futuristic design, so does the bathroom.....Staff was very friendly, and helped us with recommendations for restaurants etc. Didn't try breakfast at the hotel as in the attached shopping mall ( excellent for shopaholics like me) you can find many bakeries. Would absolutely recommend this hotel to everyone travelling to Strasbourg !
I have had accepted reconstructions acivities without any informations before. Please inform better for these activity.
location and quietness of room; size of room; breakfast set up was not particularly good nor was service; parking was confusing and difficult at first;
Central location of the hotel. Helpful staff at reception desk. Quiet and comfortable room.
Everything was satisfactory Not at all
Central location was great although a little hard to find by car with the one way streets,. No - it was great
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
the service, the room
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
Close to downtown. They need to rebuild the shower. Nowadays has no water barrier, and the bathroom become all wet.
The staff is very friendly. - Everything in the city can be reached within a few minutes. - The beds were good. - Everything was clean. - The bath seems to be relativly new. The rooms to the street are loud when the window is open. - After showering almost the entire ground of the bath is wet.
Comfortable bed and great location. Overpriced.
Clean rooms, small price, internet access
The location of the hotel to the town and TGV station was excellent. The friendly staff and the Bar/restaurant attached came in handy. The breakfast was basic but good. The room was very basic, small but clean. The hotel staff speaks English and were helpful. We enjoyed our weekend stay and the price was good. In the room there was no place to lay out your suitcase and the curtains were not big enough to cover the light coming from outside at night. The bathroom shower was different, just a shower curtain in the corner and the floor gets wet.
Comfortable bed, warm and clean room. Polite staff. Very small room, inexcusable bathroom with just a shower curtain and no tiles. Absolutely not worth the price.
I liked it a lot.Staff was obliging, room was clean. So, really, it is the best choise for one day trip.
location in the city parking for the car
the location of the hotel Very poor language skills of prsonel, very bad attitude to guests, very small rooms - i stayed in a double room!
Nice staff; a good room for good value.
The room was clean and comfortable and a very good value. The hotel is very convenient - within 10-15 min walk of shopping and multiple bars/restaurants/food markets, etc. Also, it's on the bus line and just a short ride from the train station. I also liked that it was within walking distance of the Council of Europe and ECHR, because that was my purpose in town. The breakfast was also very good - assorted breads and pastries, juice/coffee/tea, fruits and cheese and yogurt, etc. I would definitely stay here again.
Good location - close to the historic district of the town, quiet area, kind service . No.
excellent location close to centre yet quiet and pleasant The rooms are small
Staff were kind and helpful. Room was clean and bright. The shower was inadequate. The bathroom door didn't close properly. Reception couldn't help with certain queries as they did not have a working computer.
There is a sauna no
Hotel aux trois roses is a small, cute hotel close to the city center in strasbourg. A parking lot is just opposite the hotel (9euros for 24 hours). Staff was friendly, the double room was somewhat small but clean and with a nice bathroom. The breakfast buffet was quite nice. We were there for just one night, but the impression was very good and I would advise this hotel to my friends.
Location is perfect -close to the city center, yet in a quiet area. A parking garage is directly opposite the hotel - a great plus when coming to Strasbourg by car. The heating was turned off when we arrived, so it was chilly in the room and bathroom, but we switched the radiator on and it got warmer overnight.
Location. The glass shield for shower can not avoid leakage of water and hence made the floor totally flood! It's very inconvenient to unload our luggages, because there is no space for parking car, even just temporarily, in front of the hotel. So we just parked on the street for unloading with cars running besides us.
friendly staff no air condition really warm in the room
It was close to the main cathedral centre. The staff was friendly. They should include the breakfast with their rate. I found the breakfast was expensive.
Front staff is very kindness. High quality comfortable big room, quiet position, breakfast is very good and best service.
Great hotel with very helpful staff who assisted us with train travel connections. Hotel is conveniently located near the tram line for easy assess to the city. No tea making facities in the room
The room The hotel is far from city center. (Maybe it is good for business - but not for holiday.
Everythingm but most especially the comfort and the money value for the stay.
There was a feeling of homeliness and staff were friendly and obliging. Room was very clean.
Confort of bed Noise
the positionand and cleaness of the room.The staff were frindly
Very clean and comfortable
Good value fo money. Pleasent staff. Hotel seems to be quite old, should be renewed. Breakfast very good. It was a nice stay.
Location, location, location. Le Kleber has an awesome location in the heart of the city. A little difficult to find with the car (park in the Kleber Parking Garage). Convenient walk to everything in town. Rooms are small, but this is typical for this area. It was hard fitting our family of four (one baby in a crib) into a triple room.
The location was excellent and the staff friendly. Very small room. Would have been annoyed if we were given one of the even smaller ones. Limited breakfast for the price.
The location is excellent. Right in the middle of everything. The buffet breakfast is suberb.
The location and. the helpful staff. Only draw back was the tiny attic room, which we warned about. The view of Kleber Pace was an added bonus.
Very central location and reasonably close to the main train station of Strasbourg. The room was very small and the shower was dark as there was insufficient light in the bathroom. The hotel is not well signed and a little difficult to initially locate but this was exacerbated by renovation work being undertaken at Place Kleber.
The location is excellent - in the heart of the old city while within easy walking distance of the train station. All staff were friendly and courteous and commuinicated well in English. The decor of the rooms was unique and created a warm ambiance that made it pleasant and relaxing. The breakfasts were good value with a wide selection.
close to city center, clean, friendly
Central; Balcony; Breakfast. Tiny on-suite; Poky corridors.
When I came back at the hotel around 7p.m. the desk was closed, and there was no way to get my key: I had to wait for 15 minutes. Another guest was in the same situation. Another point is the fact that the desk also closes at midnight ... What if something happened?
Nice decorated rooms and parking nearby
very convenience as hotel is located right in front of the station. we could hear the conversation in the next room! although there were a shower curtain, there were no bathtab nor separated from the floor so after using, the floor was soaked with water!
The location ! In front of the train station, close to the city center ... Perfect :)
I am safisfied with the hotel. Everythings was OK, excluding the price. The rate was high.
That it is near the railway station The decor of the lobby.Looks sloppy.Reception staff was courteous but lacked warmth.
A very comfortable location; a nice environment and neighbourhood. It would be good to have an electronic teapot in a room.
The location was excellent. The room was too basic for the price and the TV channels wewr very limited. Breakfast could have been better as well.
location very basic, no air-conditioning, no fridges in rooms
I liked the location of the hotel and the interior design of my room was truly stunning. I arrived at 1 pm and my room was not ready. I arrived again at 2 pm and my room was not ready. I had a meeting in Luxembourg and had to leave my belongings with the staff, which was not comforting for me. I also needed to take a shower but since my room was not ready I couldnt do so. When I arrived later at night, I had a different woman at the desk who was unpleasant and rude to me. I did not care for her tone with me and felt that she was very hostile. I do not know about you, but when I pay good money for a hotel room I do not appreciate being treated as an imbecile. If the people that work at Mercure hate people, perhaps they should not be working in customer service. I had problems with the Wi Fi as well.
Location brilliant and staff very friendly and helpful. I was disappointed on the size of the room. For the price and the way it was shown in the photos online I thought it would be bigger than it was.