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Excellent staff.Hotel well maintained nice little beach and a very nice atmosphere considering it is a fairly large hotel.We holiday a lot but since we discovered this hotel five years ago is always features at some point each year.Food is avarage breakfast is the beat meal.
I liked the varitey of food in the restaurant and location. hotel is situated on the beach front and has its own beach and sunbeds that guests can use free of charge.
the food was ok, the coffee is not good though. Stuff is very helpful. The rooms are very clean. The beach in front of the hotel is very small and not that nice, one needs to walk a bit to find a a better spot. It gets very windy too at Costa Calma sometimes making it difficult to swim.
Excellent, and have already booked another week at the end of October
It was our second time in this hotel. We really enjoyied it. Its located only few meters away from the beautiful beach. The food in the restaurant was brilliant, so much to choose from that we couldnt decide what we want. The stall was very nice and the rooms were always very clean. The high amount of german people doesnt mean that everyone speaks german. We were in the spanish speaking country so it would be very nice to hear hola or buenos diaz in the morning instead of guten morgen.
Very close to the beach, with good access.Excellent food an choice. Evening entertainment OK for young people and children, but standard of adult shows and outside acts have fallen, too many cheap shows by entertainment staff.
The perfect position The system of reservations. The reception was not able realizate our booking wishing
This was our seventh visit to the hotel, we find it is first class and nothing is too much trouble.
if you want peace and quite a game of golf, good food and attention 10mins from airport, and a mile away from the tatoos of caleta de fuste this is your place
Very good place for rest and golf not far from the airport. They need to have their own shuttle to the beach. There are some points to improve...
This is a little treasure, walk in and you are transported to a centuries old Canarian Mansion (even though it was built just a few years ago!!) a haven of good food ,good golf,good pool and the staff are simply superb. the playing of musak just spoilt the things a fractionand if you have a fear of birds this is not the palce for you as there are many nesting around the hotel
A beautiful andalusian style building with a typical cool courtyard. Exceptionally lavish and tasteful use of wood within the interior. Certainly the most elegant hotel on Fuerteventura. As they also used brass extensively on entrances and most internal doors, it is regrettable that they are occasionally washed but never polished. Oh for a tin of brasso !
A well appointed small hotel with 5 star amenities but a 3 star restaurant. Hotel did not live up to its publicity of service and food. The food was poor. No service at poolside.
all inclusive food was great, lovely clean beach and hotel, very friendly staff Having to pay for sunbeds and parasols at the beach while being on an all inclusive holiday
The food at dinertime was often cold. The employees weren't aware of each others ways of working. For example. The emloyees in the bar didn't know where you can get your towels?
Food popup ads, using internet connection it drove me crazy. There was no No live Euro 2008 matches shown n the hotel. I had to watch in bare outside the hotel even though they told me there will be euro2008 in the hotel when I called them before I booked.
Very clean hotel, outstanding food, nice pools, good localisation (in the middle of Fuerta), nice hotel beach with lagoon, lovely and quiet garden Close to the airport so sounds of planes flying just above the hotel was little annoying especialy in the morning, beach with no waves
pool area slow service at bars some staff more competent than others !
The Food was fantastic and very good value for money, so was the evening entertainment While the hotel is very new, the bath had rust in it which was very off putting so I kept covering it with a towel and the washing line outside was broken which was very unsightly
My fiance and I were very impressed with how well the staff spoke English, and other languages, that was a big help. We also liked that the hotel had a listing of things that we could book to go do. I would recommend the Jandia trip, and deep sea fishing. The hotel is right on the ocean and just a 10-15 minute walk up the beach to a lot of different restaurants. I think it had to do with either the weather or just what side of the island we were on, but it was very windy. It was less windy on the south side of the island.
Location, public areas free wi-fi , also public areas beautiful. Reception staff rude, and unhelpful. A very bad smell in room all week. Sun only shine on balcony for 10 mins a day. Requested Sea-View, tried to charge me extra, even though this was never mentioned when booking. At breakfast in restaurant, cups and glasses allowed to run out, never replaced. And surfaces not wiped.
Very relaxing, close to lovely beach, short walk to main resort , relaxation, relaxation!!!!
Excellent location and facilities with helpful staff. Close to airport and local facilities. Car hire available on site and next to very large shopping centre.
the frendliness of staff all good
The breakfast was excellent, the evening entertainment enjoyable and the location next to the beach and shopping centre was perfect. A minor point, but we would have expected some comlimentary bottles of water in the rooms
Hotel was lovely, staff were friendly, welcoming & approachable & food was good. Pool area was really nice too. I didn't have any complaints
Location of hotel, cleanliness of room. We stayed in Junior Suite with our two young children (age 1 & 3), room was perfect. Entertainment at night was also good. Not enough staff on in dining room to take drinks orders at night. Swimming pool was supposed to be heated but was not.
The facilities and servces were very good, with the room cleaned daily to a high standard and we found the staff flexible and very accommodating to any requests that we had
The breakfast was splendid. Furthermore we liked the friendliness of the staff and the all-in formula. There were small renovation works at the swimming pool (Nov 2010). Hotel Management apologized for this, and in the end we understand that this needs to happen in low season.
Really liked everything, location, beach, hotel! Would definetly return!!
Location and swimming pools Our room. It was awful. We spent a whole week looking into a shopping centre wall. We asked to be changed but they could not. Make sure you never stay in room 528 or 529
A very enjoyable stay. Bar staff very friendly (muncho) but not overly so. Some of the sunbeds were uncomfortable and needed replacing.
Very good breakfast,clean room,friendly staff They say all rooms have sea view,NOT true!!!
Room with sea view close to the beach, quite, very clean, excellent breakfast and diner with a lot of choice, staff very wellcoming, good animation team Bed a little bit hard
Nice hotel with a beautful beach and an excelent and large buffet.
This hotel was absolutly beautiful situated on one of the best beaches on the island. I would definitly recomenned this hotel to anyone thats looking for some relaxation and luxury. A fantastic holiday!!!!!!
Very good breakfast and evening buffet, room was clean and tidy. Friendly staff Charging the safe extra shouldn't be at a 4* hotel. Rooms could use a little updating and mattress replacing. Half board sytem is very good but when upgrading to all inclusive is very expensive 31€/person/night on top of half board cost = too much!! Beause of different levels a very complicated lift system
Perfect location, very close to beach and short walk to near town (restaurants and shopping centres), excellent food, very clean room. Not enough parasols at the swimming pool. Not fair to pay extra for sunbeds on beach and for safe. Also I expect to have internet for free in 4* hotel (now you must pay for it). Not nice to meet huge cockroaches on corridors walls at night. On restaurant some fruits and vegetables were turned sour.
spacious rooms, unique gardens, very tasty and diverse food, excellent entertainment program, good swimming pools, great place to relax. You can find all necessary facilities in the hotel complex without leave it. If you want to swim in the ocean, you can easily reach nearby sandy beaches. Waiters at the restaurant don't speak English. Since the hotel complex has excellent exterior that requires more to reflect on the details in the rooms, for example, TV sets to be replaced with modern TVs LCD. Put into the room coffee and tea-making facilities
Personal was very friendly but only reception spoke English. Hotel and rooms were very clean; pool was beautiful, especially the sea water pool. Restaurant was excellent, but I’m still don’t understand why one has to pay for drinks at dinner even it is water. Generally the hotel is great and I would recommend it for my friends.
The hotel gives a magic atmosfhere. The garden, the palms, all the trees are so fantastic. The perfect place to relax, enjoy the sea, practise any kind of acquatic sports, windsurf, kitesurf, sailing, diving ..... The restaurant is very good, people can enjoy the meal in front of the sea. All the staff are very kind and friendly.
The impressive architecture of the hotel and its surroundings. Restaurant food excellent with first class service. Night entertainment fairly good considering in a hotel. No
fantastic setting,the swimming pools, the varied and plentiful breakfast buffet the staff at the reception and the swimming pools was very unfriendly
High standard of food in restaurant. Room had good view of pool and sea. Pool area good. Some of reception staff unfriendly. No courtesy room available on last day. Room service not as good as it should be for that standard of hotel
Our room was large and comfortable with a lovely balcony. The location is very central. The pool area is very relaxing and the level of service was excellent. We received champagne on arrival. Dinner was included in our booking. It was buffet style and the hot food could have been better. Men must wear long trousers to dinner which is a bit silly considering the weather in the Canaries.
breakfast , atmosphere , personel and nice bungalow very hard and noicy bed
Very comfortable hotel. Very nice personel. One thing demolish this paradise. It is near neighbourhood of wastewater rafinery. When the wind blows from wrong direction it smells badly.
Furnishings in the rooms were very dated and basic - not what I would have expected from a hotel with this star rating.
Excellent service of the staff, good breakfast, nice location Bad smell of the purification station ion the neighbourhood
Staff is very friendly and helpful Hotel is showing signs of deterioration. Breakfast buffet is poor.
peace and quite rooms need to be refurbished