very friendly staff, private beach, excellent spa!!
location (Private beach) close to the action of patong, the facilities & the staff manner too many stairs
swimming pool，long jetty，forrest no
It was nice staying at this hotel. The only thing is that the rooms are quite far from the reception. Walking up and down the steps to go the rooms.
Hotel has jetty which allows us snorkling and fishing without extra tour location, little far to walk to town
Cleanliness, friendly staff,location,nothing was too much effort for any member of staff.stunning holiday. Lots of steps, but it kept us in shape.
Spa services were great and relaxing, i reccomend it to anyone to goes to Amari, maybe a bit over priced but worth trying. Breakfast location was great and enjoyable. I arrived at the hotel for check in around 11pm and there was too much rain, my suprior room was very humid and the aircon was very noisy and loud, the first night wasnt good! But on the 2nd day they offered me a free upgrade to a deluxe room and it felt like another hotel, very nice and clean. Hotel is a bit far from everything and only way of transportation is by hotel cars which are expensive.
location and facilities
service so poor, not 5 star level, only breakfast good.
The best thing about this hotel is its location. The room was sea facing, it had great view. Apart from this, this was a luxury hotel. The breakfast restaurant is very well placed and good selection of breakfast. The room could have been bigger, but it had a nice balcony overlooking the sea. Overall, nothing much to complain. I agree with some of our previous guests, that, there are lots of stept. But then, when you build a hotel on a hillock, you bound to have steps. Parking is free and the security guard was very helpful Nothing really! May be the price was little higher and could have been better.
Mycket trevligt hotell med fantastisk akitektur och vackra material. Tjusigt polmråde i tre etage.Mycket vänlig och tillmötesgående personal. Rummet vi fick var högt beläget med en fantastisk utsikt över havet och omgivningarna. Vackra trädgårdsanläggningar. Vi längtar redan tillbaks dit och kommer absolut att bo på detta hotell igen.
Superior Room is actually two single matresses on a raised floor / basic room - this was a little misleading from the booking details.....
all staff are very attentive and tried to support at any requests
Best confort relation ship with price and excelent service no
The staff was extremely friendly, rooms were very nice, very clean, they have a lot of care with all details. We had a very pleasant stay at The Album Hotel. Location was also very good.
really clean friendly and safe hotel, excellent staff, booked one night but went back after dive trip and stayed 4 more the pool at the top is little more than a plunge pool, some of the design items like the goldfish in a tiny tv is just cruel
great location, with easy access to nightlife and beach
that it was small and personal.Staff are great Hard Bed, tiny pool. (spa size) and no restaraunt
We stayed 10 days, if you want a clean and secure place go for it. Also the management will look after you day and night. So much better that big hotel outside patong, a real coffee and breakfast , a perfect room with plasma and comfortable.......i love the album and the staff thanks again No complaints I will come back I promise
The room is clean, the staff has been friendly, they upgraded my room at zero cost :) the staff guided me on the places of interest, is a cosy stay @ phuket :) location wise is good too, not too far from jungceylon yet is not near to the bustling streets at bangla road :)
Good design very nice boutique hotel.Breakfast was nice. Very close Patong beach and bars. ( we did not like Patong area but if you like you can stay) Patong area was really bad. Lots of bars, noisy, etc...
vackert och fint hotell lungt och fin stämmning Tråkigt att någon stal 4 blusar från oss. städpersonalen gav en känsla av opålitlighet
club bamboo was well worth it´s price ! The room was big and nice, the breakfast was good with nutella that our daughter loved ! The personal took very good care of us and it was very peacefull yet very close to patongs nightlife with all its shopping and other stuff. If I go back to patong I will book a room at club bamboo because of it´s price and location.
Personalen var riktigt trevlig och maten var god och billig.
Vart uppgraderade pga överbokning. Fick på i ett lyxhus så man kunde inte få det bättre. =) Bra service med ett glas juice och en blöt handduk att torka sig med vid ankomst. Låg en bit utanför stan/strand men de hade en schuttle-buss som gick till stranden ca 6ggr om dagen. Annars fanns det pool. Fanns där en skorpion i badrummet, en liten en på 5cm med stjärten ute. Glömde säga till om detta. Kontakta dem gärna om detta så att inte ett barn eller annan får ett stick. Den kröp sen in i en springa bredvid badrumshandfatet. Det var i rummet/badrummet bredvid tv/vardagsrummet. Skriv inte ut detta på recentionen, ge bara denna information till hotellet. Tack!
Välvillig personal men dåliga engelskakunskaper. Otroligt mycket insekter, öppet i badrum mot naturen så man får räkna med sällskap i duschen! Skugga på hela poolområdet största delen av dagen. Alla priser i restaurangen var exkl service avg mm som man fick info om endast efter man frågat vad som stod på notan på Thai..
Fabulous hotel. Staff were wonderfully helpful and always cheerful. We stayed in the pool access room and it was worth the extra money. Room service and restaurant prices were reasonable. Great location in Patong but away from the crowds - easy enough to walk into Patong or get a cheap tuk tuk or taxi ride into town. Fantastic pool. Pool was beautiful but could do with a better clean as there was some mould on the steps from our balcony into the pool.
the staff were very polite and helpful, the facilities were superb, large room with a very nice sitting area. the beds were really hard, i had to sleep in the seating area. the distance to the bangla rd. you have to take a taxi or a motorcycle.
Great rooms as well as a swimming pool, also I liked sauna. Close to the beach. Far from noisy places. the only thing I did not like about this hotel was quet expensive Internet. At the same time you can easily find a hotel with free wi-fi in Phuket.
all staffs are so kind and very nice to guest.especially bell boy. nothing to comment
staff willingness to assist with traveller's needs, such as tour, and the courtesy massage and fruits are much welcomed. No face towels for 2 days for the 2 rooms booked during our 3 nights stay due to overwhelming busy holiday season. This is unacceptable as it is the basic of hotel service to provide adequate clean towels. Staff were inflexible and would not cater for breakfast packs when asked on the day even there was ample time to do so. They knew the day before when we settled our accounts that we have arranged to leave before 630am the next day.
The room and the pool No shave kit no hair dryer no toothcleaning kit no cd reader , air condition system no easy to use
I am grateful we were granted a 2 hours late check out Upon checking out we were requested to wait until the room was "checked" to make sure nothing was missing. That was quite offensive in a 4 star Hotel
Room: Nice rooms at poolside, even if not all the installations (water, electricity) are working. Location: Situated a bit far-off in Patong. Service / staff: At check-in, which at our stay was purely technical without a hint of a smile, guests are asked to sign a "declaration of liability" regarding fines for a set of rules (pool use, smoking in public areas etc). After pick-up visit by a Thai colleague, we were on our way to dinner and stopped by a guard informing us that female visitors had to be registered with the reception. At check out, staff informed us as follows "we check if you ve taken any souvenirs from the room with you". As everything was in place, they tried to charge us for "overly used bedsheets".
Bra nattpersonal, bra pool, behöver dock rengöras lite bättre. Dagspersonal, rummets skick
Allt vae bra, trevlig personal bra mat, finns inget att klaga på. Nej
pool området var trångt
Hotellet har ett fantastiskt poolområde,samt endast 5 min promenad till stranden. Närhet till många bra restauranger, samt ett överflöd av shopping. Trevlig personal och bra frukost.
Poolområdet, frukosten, läget var helt ok. Fick först ett rum utan balkong, längst upp, längst bort. Dessutom så låg rummet precis intill ett nytt hotell som höll på att byggas så det var otroligt störande ljud. Gick ner till receptionen på en gång och fick byta rum. De flesta i personalen var trevliga men vi mötte några snobbiga. Dålig sändning/bild på tvn.
Trevligt rum nära pool och frukost, trevlig personal med humor och vilja att hjälpa till, svara på frågor. Nej, inget mer än en del andra gäster från Ryssland, som trampade sänder rabatterna istället för att gå 3 meter till trappan från poolen till sina rum. Mycket irriterande att se gäster med så bristande respekt för vackra planteringar och därmed hotellpersonalens arbete.
rummet va rent och fresh.... frukosten,lite solstolar,presonalen i reception...
Jag tyckte att hotellet låg på ett lagom avstånd till både stranden och shoppingatorna,lugnt och fridfullt men ändå nära till allt.Frukosten var jättebra!
Personalen var ovanligt tillmötesgående o genuint glada! Trevlig hotellanläggning - gott om plats även med många gäster. Trist frukost - dåligt urval, bacon tog slut varje morgon efter ca 1timme! Största poolen hade grumligt (ej inbjudande) vatten. Ingen info om varför - ej bra.
Nice swimming pool and quite big buffet breakfast. Spacious rooms Hotel staff is having a hard time understanding english.
The aircon could not be adjusted and the room was too hot. Although we complained 3 times the best that the hotel could do was provide an extra key card so that the aircon could be left on constantly.
The staff is excellent. I have left 3 shirts behind and the assistant manager, Chokdee Suetrong has gone all the way to mail back the item to my Singapore address. What an excellent service. Tks
the service,pool and very friendly guests no very good all round
Nice staf and clean rooms. Location also is very nice. I could recommend it to everyone Only the LCD tv could be a little bit bigger.
Very dedicated staff: warm, friendly, focused on guest - always doing their best for you/your stay. Good location and rooms but need to take 6th floor poolside; pool area very good. Food and service good. Adequate room TV (if that's what you need) and internet. Good location within Patong - everything in walking distance.
The room was soo perfect, and well decorated for our honeymoon. The Brekfast was very good also. every thing was great No
Room service was great. Woke up too much during the night due ot other noises - Walls were too thin and people too loud (which is expected) but could literally hear everything.
The bar was very nice Room service was a bit hopeless. They forgot to give us toilet paper and even didn't xhange the sheets when we requested them to do so
The staff were extremelly attentative - from the minute we arrived until we left. Their english was great for our thai was very poor! they were friendly and the fantastic looking pool that is the first thing you see when you arrive is a great welcoming factor. We were given a room incorrectly - when we opened the door there were towels everywhere and it was dirty so it was either someone elses room or it hadnt been made up yet. This was quickly rectified but not a great first impression!
Vi tyckte att allt var bra. Frukosten,Poolen,Rummen,Läget Personalen och allt annat var toppen! Ja, att Fitnesscentret stängde så tidigt som kl, 18. Borde varit öppet till minst 21
Frukostbuffen var bra Inte gratis internet wifi på rummet...vilket många andra erbjuder sina gäster
Jättebra läge, trevligt och stort hotell. Utmärkt frukost. Bra pooler. Dåligt tryck i duschkranen var det enda negativa i vår mening.
Med vetskap om vilka olika avdelningar som finns på hotellet kan man välja rätt och få hög kvalite. Okunnig är det som vilket annat som helst.Jag bokade om rum efter en natt. Relativt hög prisnivå
Ligger perfekt, centralt läge. Relativt lugn o skön miljö. Visste om hotellet redan innan vi bokade....trevlig personal. Airconditionutrustningen i vårt rum...den lät som en tuk-tuk på uppvarvning framåt natten, då fick man stänga av en stund....sen vakna genomsvettig o sätta på igen etc...(Rum 102)Vi skulle bara stanna 2 nätter så vi ville inte klaga på det direkt...
Trevligt hotell med lungt och vackert område. Rummen på Garden wing något slitna och obehaglig lukt förekom ibland i toalett/dush.
Dålig rengörning av poolen, den var grumlig mest hela tiden.
Nu är det tredje gången som jag bodde på Deevana. Jämför med tidigare åren tycker jag att standard har försämrats och det har blivit mycket dyrare. Jag kommer inte att välja detta hotell. Personal och service
I would not recommened this hotel to anybody. The service was horrible and when we addressed our problems to the manager he was unapologetic and did not seem to to care. The service in the bar was ridiculous, had to wait for than 30 minutes for a drink. The rooms were not in that great a shape although we were told some were under renovation.
From the time we arrived at the desk, we were treated like royalty by the staff. The welcome lai and drink set the mood for an experience not to be forgotten. The staff arranged transport and bookings for outings,breakfast was superb, room service was good and the pool is always being cleaned. Taxi's or 'limousines' are available quickly to ferry you to the major attractions on offer. A good idea is to book a limousine for the day (cost about $*) and the driver will take you any where you want. The 'Fanta Sea' show should not be missed. A great experience.
Loved the staff, bathroom/shower, good proximity to the beach and comfy room. It's tucked away a bit, behind some other hotels so it's a little harder to find.
Staff were friendly. Bed was comfortable. There is NO Airport shuttle. We filtered hotel search results based on airport shuttles since we were arriving after midnight; no such amenity is offered and it was about $30 for a taxi. We could have paid less and been closer to Patong which is where we spent most of our time, taxi-ing back and forth. The home image of the pool next to the beach is also misleading. This hotel is about a 10 minute walk from the beach. Other comparably priced hotels on Phuket island have their own beaches, so be careful when you book. This hotel is not centrally located for nightlife or shopping or restaurants. It's about an $8-10 taxi to Patong. Had the listing not been so misleading we would have stayed elsewhere. Otherwise it was clean and comfortable, just know that there is some dishonesty in the posting and ask questions before you book. We felt duped.
My stay was overall a good experience, there are somethings that hotel can improve, especially on the service charges (exhorbitant at the moment, like Room Service charges, Wifi pricing). The hotel facilities close a little early given that it's a vacation place where people would be awake late unlike a business place. 1. Room Service Charges (Food delivered to your room) 2. Cost of Wifi 150 Thai Bahts for 1 hour). 3 Lack of tour informations except brouchures
It was quiet and located very near to the Karon Beach The Staff were not very friendly.
It was located on a quieter part of the street but was within walking distance to everything you needed: beach, restaurant, shopping, etc. the pools were relaxing, The view was amazing, and the free breakfast was a great buffet with plenty of choices for all types of people. The taxi back to the airport was expensive, but on your own it was even more so at least they had the deal for you. There could have been more chairs by the pools because it was hit or miss if you were going to get a chair to lay or sit in.
Balcony overlooking Ocean view
The staff were friendly and professional.
The hotel and staff were great! very clean and unkept resort. They provided 2 free bottles of water daily. Great views and location for proximity to shops and ocean. Taxi service to and from airport. If we were staying in karon beach again we would definitely stay here again. down side is the amount of stairs however there are elevators for use to upper rooms. Make sure you include breakfast in you initial booking or they charge 321B a person each morning and they won't let you upgrade either once you check in.
Very clean, good location in the more family-friendly beach of Phuket (Karon), few minutes walk from the beach and the Main Street. Three nice pools, good breakfast and view of the ocean. Smoke free (I'm a smoker). The hotel is built on a hill so the way to the room was a bit confusing, but the view was worth climbing the stairs
too noisy noisy noisy!!!!!
The hotel have good view to the Andaman sea,not far from both Patong and Karon beach.It's a quiet and peacefull and most of the villas look over the sea. The aircondition was too noisy and cools off very slowly.The villa is actualy a luxury wodden,badly isolated bungalow that gets hot,even if the aircon is working.The TV is very small and far from bed.There is a lack of menus variety,the breakfast is poor.The staff is nice but needs skills improvment and better management.Need to learn more english.And last but not least they late with orders or simply forget it at all.
Love the room,the spa was amazing.5 minutes away from karon beach by walking.superb. need to upgrade some of the stuff in the room(the mosquito net,the blind,etc etc)
The Villas are perched on the side of a mountain overlooking Karon Beach and the Andaman Sea. The views are beautiful and make for a peaceful, romantic setting, ideal for our honeymoon. The staff are friendly, welcoming and smart. They also went out of their way to make our stay special by making our villa particularly romantic on our arrival. The hotel is only a short taxi ride or a 10 min walk from Karon Beach which is clean and has many restaurants and shops nearby, catering for most tastes. Going north from the hotel and a little further away is Patong which is bigger and a lot more bustling than Karon. We mostly went into Karon for more relaxed evenings out but if you want more nightlife or big shops, Patong is only 10mins away by taxi The buffet breakfast was adequate but did not quite meet the same high standard as other features of the hotel. However, the view from the restaurant still made it a pleasant experience in the mornings.
The location is perfect, close to Patong but still in a very quiet area, close to nature. Ants and and other bugs in the room :-)
We liked the friendly staff with the exception of delays at checkout, fantastic breakfast buffet and great deals at the spa and lunch restaurant. noisy aircon
The quietness and privacy of the villa and good service. Earlier during the booking, i have requested for the double bed (Queen size or king size) and had typed them under my remark. However, i was not informed by the hotel staff that there is no more vacant double bed during my period of booking. I ended up having a twin bed for my my honeymoon
Amazing surroundings, very nice staff (not very good english though). Easy to reach the beach, but via the 'jungle' so it is quite advneturous. Very well maintained, very good view from the rooms/villas.