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Convenience Reception desk staff service
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
Staff very friendly, huge room and bath, very clean good value
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
3 big swimming pools all around the resort, so each one is not very busy...
the chikingout is not fliksabul
privacy cost of food & drink
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
Very nice hotel
it was modern and close to the night live it was still new and well looked after, modern and really neat
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Friendly stuff, pool
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Hotel is quite noisy and cleanliness of the room could be improved
The breakfast was fantastic and the stay was comfortable
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Hotel has jetty which allows us snorkling and fishing without extra tour location, little far to walk to town
It was nice staying at this hotel. The only thing is that the rooms are quite far from the reception. Walking up and down the steps to go the rooms.
Cleanliness, friendly staff,location,nothing was too much effort for any member of staff.stunning holiday. Lots of steps, but it kept us in shape.
location and facilities
very friendly staff, private beach, excellent spa!!
The best thing about this hotel is its location. The room was sea facing, it had great view. Apart from this, this was a luxury hotel. The breakfast restaurant is very well placed and good selection of breakfast. The room could have been bigger, but it had a nice balcony overlooking the sea. Overall, nothing much to complain. I agree with some of our previous guests, that, there are lots of stept. But then, when you build a hotel on a hillock, you bound to have steps. Parking is free and the security guard was very helpful Nothing really! May be the price was little higher and could have been better.
service so poor, not 5 star level, only breakfast good.
location (Private beach) close to the action of patong, the facilities & the staff manner too many stairs
Spa services were great and relaxing, i reccomend it to anyone to goes to Amari, maybe a bit over priced but worth trying. Breakfast location was great and enjoyable. I arrived at the hotel for check in around 11pm and there was too much rain, my suprior room was very humid and the aircon was very noisy and loud, the first night wasnt good! But on the 2nd day they offered me a free upgrade to a deluxe room and it felt like another hotel, very nice and clean. Hotel is a bit far from everything and only way of transportation is by hotel cars which are expensive.
swimming pool，long jetty，forrest no
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
great staff not yet 100% finished
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
Frukostbuffen var bra Inte gratis internet wifi på rummet...vilket många andra erbjuder sina gäster
Vi tyckte att allt var bra. Frukosten,Poolen,Rummen,Läget Personalen och allt annat var toppen! Ja, att Fitnesscentret stängde så tidigt som kl, 18. Borde varit öppet till minst 21
Great area within walking distance to lots of entertainment. Great staff that was very helpful and attentive. No complaints.
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
Lobby and elevators smelled of mold.
Bed is comfort,seaview,the hotel employee is good No
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
the kid,s swimming pool
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
buffett breakdast, yellow towels, proximity to patong beach. gym, T.V reception was very poor for that standard of hotel.
Great location right in the mix of things, clean modern rooms, helpful staff & great cocktails from the poolbar!!
Limited room service menu. misleading hotel description- spa is actually not part of the hotel. Having to go out for meals
the facilities and the location of the hotel is great! i think the service is quite poor, a lot to be improved.
The breakfast was the best, so many fresh juces, good location just on the beach
This is the second time I have stayed a Banthai Beach Resort and love everything about this hotel. The staff are exceptional as is the presentation and ambience. Can thoroughly recommend it.
The convenience to the beach, shops and night spots . It could be quite noisy late at night - the staff did not have sufficient understanding of English which became a little frustrating at times, but they were always friendly.
The rooms were beautiful, the pool bar staff fantastic and the spa facilities excellent
loved the pool and breakfast bar
Staff and location were excellent. Rooms and facilities were clean and well presented
I love the hotel room .The jacuzzi was excellent and the hotel room have a nice view. Small variety of breakfast food.The hotel far away from the Patong beach,it is better to hire a car if you want to stay in this hotel
Good staff, nice big rooms, clean and need Some times long waiting for roomservice ( up to 60 min )
Absolutelly fantastic, treated like a king I had to brush my own teeth!!!!
The Jacuzzi...It was really awesome...New experience to have it in such a place where you can feel as you are hanging while enjoying it. The breakfast... There must be more variety or it should be at least buffet instead of getting it in the room... And there should be consideration about having Muslims, so they must provide Halal food too.
clean & new & friendly staff 1) breakfast - not many option and too boring to eat the same food for few day. 2) difficult go back to the room during heavy rain. 3) no children facilities & activities