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friendly and courteous; requests met in a timely manner
We stayed here for a trip to Pittsburgh for the Steelers play off game. The staff was amazing, room was super clean and comfortable and room price was extremely affordable. I was a little worried because of its distance to Heinz Field but was pleasantly surprised to find out that they offered a free shuttle that dropped us off within walking distance of the stadium. Called the shuttle on our walk back and the driver was already waiting for us!!! Extremely satisfied with our stay here and will definitely be staying there again on our next trip!!!
in the city center, courtesy van, nice staff.
The bed was so comfortable and the room was very clean
Location Service in restaurant
It was supposed to include breakfast for two and we were told that it did not
Location, location, location Little pricey but OK
clean, big rooms, free internet a little expensive
continent location Excellent free shuttle service Restaurant food is just ok, fruit is not so fresh
No shower curtain in the bathroom
Convenience to University of Pittsburgh They didn't answer the phone at the front desk, on 3 different occasions. It rolls over to central reservations which can't answer your questions. We didn't receive housekeeping services any of the 3 days we were there. We left early in the morning and came back late in the evening each day and our room had not been cleaned. I had to go down to the front desk to ask for clean towels because they never answered the phone. You get two bottles of water in your room at check-in, but they are not restocked each day. If you want water each day, you have to pay for it from their "pantry/snack" area. Not worth the price we paid for the total lack of basic services just to be close to the campus.