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LOBBY, CLEANING PEOPLE THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.
The hotel staff was very nice. The room was clean and comfortable. I enjoyed my stay and would return.
Reasonable hotel at a very good location close to the historic centre/ zocalo in Puebla. The atmosphere at the hotel is friendly. I experienced it as a good and safe place to stay, important for a woman travelling alone. The service at the restaurante was a bit slow, seemed to be to busy during breakfast hours. I got the impression that the employees at the reastaurant did their best, but were to few to handle big groups
Location near the zocalo the online booking was not honored by the hotel. No breakfast included as clearly stated in the on line site and the rate for 3 nights was more than the on line offer. The elevator was not working. No restaurant operating. dining room set up but no activity.
Downtown Puebla is real nice so since this hotel is there, that's such a good thing. Maybe the bathroom a little
Cleanliness, quiet Continental breakfast it's a joke.
The location - one and a half short blocks from the main plaza (Zocalo) Almost everything.The reception service was unfriendly, almost rude. Then they wanted to put us in a very ugly room that had a door-window facing the pool. After we complained they put us in another room that was better, but the shower was very small and the floor was very dirty (and when I say dirty, I mean that when we walked without our socks on our feet would get black with dirt). In fact, in the 3 nights we stayed, the floor remained dirty. Then, the receptionist told us that they had supposedly undercharged us because they had not taken into account the tax, which was 17%. The price tag became much higher (about 100 USD a night) which is grossly overpriced for that hotel -we have stayed in much better hotels in Mexico for half of that
Nice housecleaning staff, good location for see museums, churches and centuries old buildings along streets. Also good for pottery and weavings shopping. Pleasant inside patio with small pool, filled with cold water. Very noisy location, lots of loud traffic, ear plugs a necessity for sleeping. Seemed overpriced in comparison with Hotel Colonial down the street, which is on a pedestrians-only plaza. ``Deluxe'' room was small and dark; we switched to a so-called suite, which was larger, higher ceiling, but noisier and cost nearly 50 per cent more than the room we had originally been put in. No rooms with microwaves or suite type refrigerators.
The location is excellent and the room was big and comfortable. The best thing was certainly the balcon and the beautiful view of the cathedral. Breakfast was also very good! The location is excellent, but the crowds during weekends can be a bit noisy.
Great location. Very large room with much more closet space than we needed. Good buffet breakfast.
It was beautiful, staff wonderful and food great
Location Cleanliness; the carpet was as dirty as it could get; Wireless coverage was patchy
The location with window that opened to the Zocalo. The cathedral and Zocalo were beautifully lit in the night. The hotel was also noisy because of it's location on the Zocalo. There were demonstrations both mornings.
Very convenient location with lovely views of the cathedral from the zocalo-facing rooms. Showers were not good - tepid water and very low water pressure.
great location in the centro very noisy, glad I brought earplugs
We were located right in front of the Zocalo. For the price we paid, that is unheard of! If this hotel were renovated, it could make a fortune.
Excellent location and common areas of hotel are beautiful. Staff were unhelpful. Denied having a reservation (but then found it on a fax machine that had not been cleared).Demanded upfront payment. Hotel is a great location but very nosiy internally epsecially with late arrivals (a large tour group when we stayed) and early departures. Breakfastdoes not commence until 07:30am which is inconvenient for early departures. Staff were not prepared to assist when we asked if it was possible to have breakfast at 7:15am before we left.
Very friendly staff and good breakfast options. Beautiful building in the heart of Puebla close to Zocalo and a beautiful cathedral. Lots to do within walking distance and very easy access to taxis. Although these were not deal breakers, the bed and pillows were very hard and on a weekend night it was quite noisy outside of the hotel until very late.