Sanctuary Cap Cana by Playa Hotels & Resorts - Adults Only

Customer service was amazing, staff is very friendly and polite.

No enough activities during the night.

Temperature of the pools!! Too cold for December.

The room, the bed, the food, the weather, the beach. It's a place for relaxation. It's peacfull. Don't look for "vegas fun" here.

Cocktails cood be better, also the music and the parties are outdated. And they shouldn't alow fake woodcrafters from outside trying to sell wooden statuets 5x the price you pay at the local souvenir shop.

Great experience

Loved the small intimate size of the resort. The staff is top notch and bent over backwards to please. Has an European feel and the food was good. Fusion restaurant experience was over the top.

Wifi in lobby was spotty, not much to do at night. I felt pressured to tip. No real beach but lots of pools. We paid for ocean view and only saw a tiny peek of one. I would return and recommend it to everyone.

Great Stay

Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!

Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.

Love the staff! Specially Santo the chef!! Excellent food. Scarlett the best housekeeper . She is excellent . All the waiter & bar attended Magnificient .

I would go back in a Heartbeat

The place is very secluded and is not currently near other resorts so it was very private and relaxing. The staff there is amazing! Everyone is so nice and eager to assist you in any way. I do recommend that you take plenty of Tip Money (apparently cash is preferred because that is the only sure way you'll know they got the tip. No guarantee by just adding charging it to the Room). You will definitely appreciate the amazing service. It was also Seaweed, and every day they cleared the shore of seaweed and would haul it away so that guests could enjoy the beach. This was a 5-Star relaxing Stay... Loved It!

I didn't like that Wi-Fi was not included with, but at least there is an option.

Great stay at Sanctuary!

Great location, perfect to get away and not be bothered by crowds. The property is just big enough and everything is easily accessible. Everything is well run and organized. The food we found to be excellent. Find Carlos at the Castle bar for the best drinks on the property.

The only issue we had was our A/C slowly dying throughout the course of the week. Someone came to "fix" it, but it wasn't really fixed. This made the last night there some what uncomfortable, but we were on our way out, so didn't really make a big deal of it.