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The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
All staff was very accommodating and a pleasure to deal with.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Location Polite staff Clogged bathtub Dirty shelf in the closet
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Incredible staff (with very good English as well) Great location with lots of restaurants and places to see nearby Historic district a short walk away *Very* impressed with the room would be an understatement - 23rd floor overlooking the old city. We almost stayed an extra night! Everyone was extremely friendly and with our limited French we were able to easily get by (many people answered in English anyway). Parking for a big pickup was difficult. It would be good for the front desk staff to still refer guests to the valet but to know if the guests have a big pickup to direct them to the 2 main places for parking. We were told down and to the *left* which took us to a very tight underground parkade for $24 for 24 hours; however, there was a nice open parking lot to the *right* which was $16 for 24 hours.
The location and the view from the bedroom It's old, run down, not very friendly. The pool, fitness, sauna are all very filthy. It's time to invest and refurb' The price for the quality is very bad, we felt it was a pure rubbery. The restaurant has no flexibility for breakfast and charges you almost $8 for a baggel !!!!! The towels and the beds were completely run down!
Waiting for elevators was horrible. Sometimes waited 20 minutes....when it finally stopped at our floor it was full. In the lobby there was a waiting line to get on 25th floor tough to take stairs
Really great location! Prompt staff. Really old. The sink leaked the whole time, the grout was yucky, everything felt really old, the bed was not very comfortable, no pay per view...
We loved the pool area! We had a three year old daughter and she loved it. The location of the hotel was great and close to everything. We got a room for 3 people. When we got there it was 2 double beds. I wish we had a choice as one queen bed would have been better (with a small child) instead of two double beds which was small for a couple.
one of the best luxury hotels we have stayed at -in the whole world- best location in quebec-friendiy smart staff-we really enjoyed the concord-chuck davis from wisconsin usa
No pool! Huge disappointment!
Fantastic location for touring Old Quebec City and the Citadel. Restaurant not a great menu. Lobby not very inviting.
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
Outdoor heated pool and sauna were wonderful ways to warm up! We loved the view from our "river view" room.
Location, just in the middle of city.... Pay Parking even though have booked room
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
The location was great , and the staff were very helpful.
Traveled from Toronto to Montreal to Quebec City to NS and this was the most affordable hotel of the whole trip. An amazing location in QC - right near old Quebec and walking distance to everything you would want to see. Hotel is nicely decorated in lobby, and valet parking made things easier. Wasn't the most modern or fancy hotel but it had Quebec City charm and everything else you could want. No breakfast that I saw but the shops and restaurants are a step away from the front door! There wasn't anything to complain about. I would stay here again.
A very beautiful quaint hotel , it's clean and the staff are wonderful and it is in a great location walk out and you are in old Quebec perfect located
right in the heart of everything staff was excellent
Excellent professional staff very pleasant and friendly. Clean room. Excellent location around great restaurants coffee shops shopping and petite Champlain which was magical
location very cramped room
The hotel is close to downtown and easy to access restaurants and shops. The staff is friendly and helpful. . .
The best part about the Hotel Clarendon is the location and it has impressive history. Rooms are fairly clean. Rooms are very cramped, beds not that comfortable and there is no private parking. The reception/concierge could use some brushing up on customer service as well.
Location central to sites in old town
The location is fantastic and staff was great. Room was very clean. Did not include breakfast or parking ($25 per night). Only some outlets worked.
Very nice room with courteous staff. Pleasantly surprised by the place. The bar dud not open until late and the restaurant didn't serve dinner but with all of the bars and restaurants in Old Town, this didn't seem to pose a problem.
Loved the location! Staff was helpful and friendly. Rooms were very small. Parking. Taxes! Most of all, my grandson forgot his stuffed animal, Curious George, in room 622, there was no response to communication and he was not able to get it back! This is devastating for a 3 year old! I still hope that that can happen!
The room sucked. The air was not working. Lousy coffee. I will not return.
I really liked the service. They treat you nice even if you don't speak French. The room was great. Nice view. I honestly liked everything about this hotel. If I was to go back to QC I would stay in this hotel. Oh and the manager was great. He answered all my question and gave us suggestions as to what would be best for us to do.
Läget, gångavstånd till sevärdegheter i gamla stan Vissa rum är under jorden, mörka och luktar mögel, dvs. inte i klass med hotellets antal stjärnor. Servicen nästan obefintlig för att ta baggaget uppför den långa trappan till lobbyn. Dålig service och medelmåttig mat på restaurangen.
Breakfast -very simple
cleanliness of our room
very good service, clean, not noisy, very kind staff the shelf with hangers should be larger and placed at the entrance of the room, not above the bed
Easy to find, close to the main highway (take exit 141 if you're coming from the east). Free wireless internet was nice. A bit far from downtown, but close to the main shopping areas.
The staff were great, continental breakfast & free parking were a plus! Location was within 10 to 20 minutes from the majority of tourist attractions.
The accommodation was excellent
Great, friendly staff. It was nice that they offered a complimentary continental breakfast. The selection was limited to toast and packaged muffins. It would have been nice if it was a little higher quality, but generally the hotel was very nice.
Very clean. Very good wireless internet. Quiet. good showers. Had luggage carts. Easy access to trans Canada. Some of the Staff find it hard to smile. Others were great.
- The price - Free continental breakfast - Free parking - Close to the highway - Commodities nearby (Tim Horton's, gas station...) We got a smoker's room and were advise of that just when we got to the hotel. And the whole room smelled like an old ashtray. Discusting!!! The room was clean, but was nothing amazing... a basic room. It's unfortunate, but mostly it's that smell that made my experience in that hotel kind of bad... the rest was pretty average.
Great for the price!
Good nice & clean hotel, not very far from City center, quite conveniently located near Autoroute 40 for people coming from Montreal or USA. Competitively priced compared to other hotels of the same category in the town.
Clean rooms Lack facilities like electrical sockets, closet for clothes. Not enough space in the room for quadruple occupancy. The air condition louver is fixed, not able to turn.
The food and comfort of the hotel. I liked everything about the hotel.
The room was clean, cozy and had all the amenities you need. The bathroom has an amazing bath tub that can be enjoyed with the aromatherapy oils provided by the hotel.
Rooms were excellent, staff were friendly and shuttle service into Quebec city was really convenient It was further out of the city than we first realised and we thought this might be a problem, but as it turned out this was not an issue as the shuttle service provided by the hotel was reliable, comfortable and easy to arrange.
it was quiet , everything was super
We received an upgrade, which we appreciated very much!
big rooms not close to really any other things except a shopping mall
The hotel was clean and the staff very helpful.
The hotel has a wonderful fireplace in the lobby. The rooms are very nice decorated and spacious.
I really liked my room. It was really comfortable. I also loved the continental breakfasts. The selection was great. I think the fact that I forgot my slippers, and they charged my credit card to send them to me.
The shower was spacious and bright with a massage shower head No fridge/snacks/coffee maker in the room.
Very comfortable, spacious room. Comfortable bed. Easy to find and easy drive to Old Town The breakfast arrangement was a little chaotic on our first morning and there was nowhere to sit.
Friendly staff; morning breakfast; clean room Pricey and distance from city; hotel needs more lights in rooms and lobby
The hotel was very stylish and modern, and the room was large and comfortable, with a New York style. We had a large screen plasma tv and a very comfortable bed. The location however, was not actually in Quebec City, but in St. Foy, a suburb about 10 ks from the city. The breakfast was better than most continentals but nothing outstanding. The cleaning staff were a little over eager and walked in on my wife and I, without having posted the sign to clean.
The best hotel in all of our Canadian trip. Great room, fabulous breakfast, most helpful staff. Next door was the Galleries mall with wonderful shops. It was a little hard to find, but once we did, we liked the location.
Cleanliness, friendly, helpful front office staff, good bed and linens and modern bathroom, convenient shuttle to city.
The bed was very nice, the room seemed very clean. There was a $2 charge per cup of coffee or tea made in the room. This service is usually free in other hotels.
The rooms, bed and bathroom were modern and pleasing to the eye. There doesn't seem to be any insulation for noise. It's as though the corridor is right in the room. For the quality of the room, the corridors don't seem to be part of the whole scheme. As well, there wasn't a top sheet, therefore one wonders whether the comforter envelope is changed with each different client.....I doubt that very much. Not enough bath towels, either.
Good value for money. It's modern in design and kept up well: good for people like myself that have pretty gross dust allergies. It's also pretty simple to get into QC from this hotel: just a right, another right and a scenic drive down 136 and you're there.
The hotel has nice location , nice and helpful staff,the room was clean and comfortable. 1- There was no microwave. 2-there was no free breakfast. 3- the coffy packs at the room were no free[2 dollars for each pack was not expected].
You can hear people walking in corridor. Sound proofing could be better.
I really loved the decor of the hotel, it was beautiful and they used very nice quality fixtures in everything. The styling was extensive whether it be in the room, hallway, restaurant or bathrooms. I thought it was a tad on the expensive side and my request to be placed away from the traffic was ignored. The pillows were very hard...they felt like concrete had set up around my skull.
Staff was so polite
Good location, neer highways and Université Laval. Nice staff. Excellent restaurant. Very beautiful bathrooms. No pool. Very small.
Don't like the fact we need to paid for cafe in the morning if you do please let us know went we reserved so I will stay other hotel I was there to prepared convention for group 56 guests in quebec to bad for you ...pierre C.
I liked that the rooms were very clean, and the shower was great. The staff were very informative and friendly. I didn't like that the resturant downstairs did not have a full range of prices. Everything was too intimadating for my casual dress and moderate budget. I needed a snack Saturday night and had to go elsewhere when I was very tiard.
Design of room and excellant shower
Bra, snygg inredning, viss personal mkt trevlig men,,,, mindre trevlig personal.För andra gången denna resa nr vi kom till hotellet stämde inte hotellbokningen . de hade inte ftt information om att vi önskade extrasäng i rummet trots den konfirmerade bokningen genom er som vi hade. de löste det, men inte med särsilt treevlig attityd och menade att det var hotel.booking.com som felat.
We loved the location of the hotel in the historical part of the city. We were very happy the concierge was able to get us a table for dinner at the Panche Restaurant, they always seem to be fully booked.
wonderful staff, clean, well maintained facility, excellent location within old quebec, comfortable lower level lobby with bar service, amazing movie theatre for watching world cup soccer, honestly nothing comes to mind. Panache can be viewed as expensive, with a limited menu, but the atmosphere and friendly waiters suit the hotel nicely. Guests have many other choices close by.
The cozy atmosphere but with design elements including objects excavated at the site in the old lower city. The staff is very responsive and found me pure green tea (true green tea lovers don't like flavored green teas, but few hotels know this). Nice restaurants nearby and also in the hotel. The lower town is less touristy than the upper town.
We had an absolutely fabulous holiday in great part due to the amazing team at the Auberge Sainte-Antoine. We were made to feel at home from the moment we arrived. The rooms are spacious and well appointed. The hotel is well located in the lower city with easy access to the river front and the funicular to upper town. Madame Quay arranged multiple events for our group with great success. The entire staff were always courteous and knowledgable. Make sure to take advantage of the Penache Restaurant on the property for breakfast and dinner. I will be back!!
It was a gorgeous hotel, very well located, excellent cozy bar with beautiful fireplaces. Romantic. What I was very disappointed with was that the description of my booking provided by booking.com was not accurate:1. Booking.com said the luxury room which I spent extra for was 400 sq foot - room was barely 300 sq ft with a terrace outside. What the heck do I do with a terrace at -15 degree weather?? 2. The description said large bathroom with separate bathtub - not the case. It was a small bathroom and shower/bathtub were one. I noticed through the floorplan that the rooms on both sides of ours did have bigger bathrooms !! What's the point of providing that description to us if you do not deliver! 3. Booking.com said there was just provincial/federal taxes applied. A third tax was also applied to our bill. Very disappointing.
the hotel was very modern yet homey at the same time.very clean and staff was pleasant. no complaints
We loved everything about the place - the discreet friendly efficiency of the staff, the great location, the stylish room...
The heated bathroom floor was fabulous and the rooms were great! It was a very special hotel and museum all in one. Panache restaurant was the best for breakfast and dinner! Superb!! Nothing to dislike!!
Central Location Excellent breakfast and dining Consierge was not available at all times/
I liked being in old Quebec and the historical sights I left letter of complaint about our room
Comfortable room with nice amenities at a very good price. The staff was very nice, helpful and courteous.. There were a great many young people at breakfast, totally unorganized. Though crowded at that time managed to get fed. Almost all stone and concrete with no green areas, very stark looking.
The staff are friendly and efficient. The rooms are attractive, clean and comfortable. Appreciated the availability of free coffee at all times. We would certainly return and recommend the hotel to our friends. No where to hang bath towels to dry - would have liked to re-use towels. Poor organization at breakfast no fruit/cereal bowls, shortage of cutlery. Constantly running out of coffee. Cold croissants for two breakfasts - unpleasant. Warm for the third day and edible. We were always in for breakfast by 8.30 a.m.
We picked this hotel base on it's high reviews and we were really satisfy. The hotel is just in the heart of everything. Just like couple blocks from the lower town, old port and only a short climb to the upper town. The staff were all very friendly, we will definitely go back again.
The lobby and guest room were modern and beautiful. The staff was especially welcoming and warm. The lobby was decorated with contemporary comfortable sofas, open spaces with burning candles, wine bar, Nespresso coffee machines, wood and stone walls. The well-designed shower, bath and guest room were spacious and tastefully decorated. The room had a Nespresso machine, which I enjoyed. Additionally, our room had huge windows with a beautiful view. Adjoining the hotel was a restaurant with great food including breakfast (which was included with our room) and a full bar. This was a very enjoyable stay. Our room-included breakfast was not available until 8:00. Due to the late time breakfast was served, we could not avail ourselves of the amenity that was included with our room. There were a number of electronic devices in our room, which was nice, but it made operating the TV much more complicated.
Very interesting design of the building and the rooms. Environment friendly. Very calm. Having to get out of bed to switch on/off the light
location and design breakfast is not included the price and the breakfast is not worth paying at all.
Good location in a great city
Great staff and location to localsites in the Old Town. Complimentary internet in the room and cappuccino all day gratis.Very good continental breakfast included in the room.
The hotel staff was excellent and made you feel very welcome! Very attentive to any requests! We loved the 24 hr coffee bar! The breakfast area did not have enough tables and often we had to wait for a table before we could sit down and eat.
Bikes! No car needed. Walking distance to everything including Ferry and train station The staff, especially Antoine the bellman and Maxime the concierge That we only spent 3 nights.
We were on the 6th floor and had a great view of the port and the streets down below. Love the knew decor of your new restaurant"Matto", unfortunately, we didn't get a chance to dine there, maybe next visit. The breakfast wasn't that great, but it was included.
Good sized rooms and very well appointed. Staff are helpful and location is great with lots of restaurants nearby. Strictly speaking not a problem of the hotel itself, but on-street parking is very difficult to find. Make sure you book a spot in the hotel car park ($20/day), or be prepared to walk!
Although in my opinion the very high ratings of this hotel are overrated, I liked the location, accessibility, view, cleanness, friendly and understanding manager, modern bathroom design. Hotel stuff mixed up the reservation (wrong room type was provided). There was no kitchenette and, thus, no fridge, plates or cutlery. Some standard bath items were missing.
Fräscht hotell med trendig och modern inredning. Fantastiskt bra läge i centrum. De försökte dra kontokortet en gång till när jag skulle åka. De hade redan gjort en reservation på kortet vilket inte kommunicerats ordentligt till nästa tjänstgörande person. Ingen bemanning efter klockan 23. Frukost kunde ha ingått till det pris man fick betala.
Nice location, quiet, staff friendly and helpful Breakfasts too small, often not warm.
The hotel was in a perfect place to walk to see old Quebec. The breakfast was excellent! We were within two blocks of the cruise terminal (where we were headed next) and the staff was willing to help us to walk our luggage there. The staff was also extremely helpful in helping us chose a restaurant for dinners and to help with reservations. The bed was very soft.
Very well positioned.Delightful ambience. Close location with Hotel 71 and those facilities which complemented the St Pierre. The bath plug did not seal so the bath could not be used. Despite being reported this was not corrected which was most unfortunate since the whirlpool bath was a feature of the room.
old quebec tour
Location was good and had good restaurants close by particularly the Cafe Monde. Staff were very helpful but not over fussy. Close to interesting sights.
Lived everything about this hotel: proximity to restaurants, shopping, art, and more and the staff was not only incredibly nice but really helped us enjoy our stay more with day trip suggestions. Tania is the best front desk staffer we met!
Very friendly staff, helpful in finding interesting places to see while in Quebec
The hotel is lovely and the staff very friendly. The location is great, we were going on a cruise and the location was perfect. We would definitely stay at Le Pierre again.
The location of Le St-Pierre is in the middle of the old city of Quebec, with many restaurants nearby. The room was large and airy. While not a problem for me, this hotel is not suitable for people with mobilty problems as there are a lot of stairs, including the entrance to the hotel
The location and the ambiance. Graet breakfast daily.
location, breakfast, free internet
Room was well designed. Bed was really comfortable. Beautifil view of Chateau Frontenac from our bedroom. Easy accessiblity to rest of city. Easy parking. Services were excellent. We stayed on the 7th floor, and it was still a bit loud (external noise from people on the street late at night, and also some internal noise from other guests in the hallway). Wi-fi was very spotty in our room.
The rooms were nice. The pool area was also nice. Location was perfect. The floors in the room could use some repair. Otherwise it was nice.
Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by glass doors from the bedroom area) and the jetted tub. The location is very convenient to the Old City and The Citadel. Both areas are just a short 10-15 minute walk. There is also a bus station behind the hotel if you are in need of public transportation. There was a mini-fridge available for use which was spacious enough to hold the iPads and other gaming devices the kids use. There are plenty of mirrors in the bathroom as well as a magnifying mirror. The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are also very tight with a minivan. If you have anything larger than a small sedan, you may find the underground parking area a challenge to navigate. The maximum height is just slightly over 6 feet so that could also prove challenging to larger vehicles. The lighting in the bathroom is a bit dim. We appreciated that there was a safe available in the room but found it's placement high in the closet inconvenient for an average height woman (I had to stand on a chair). I can't imagine how a wheelchair bound person would ever be able to reach that high without assistance. Our room was on the same level as the pool and had a window facing the walkway. Unfortunately, we needed to keep the curtains closed for privacy as it was a busy area so this made our room dark for most of our stay.
We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus. The hotel's location was convenient to everything, yet our room was quiet and the beds were very comfortable. The room layouts are well thought-out, including the spacious two-part bathroom. The decor and furnishings are elegant. Everything met and exceeded our expectations. In a city of great restaurants, we actually had one of our best meals of the trip at Le Beffroi, the steakhouse in the hotel! The rain kept us in that night, but we did not regret it. It was a special occasion meal, and we rate the selections, service, atmosphere, and quality all very high -- in fact, along with being a very good experience, it was a very good value! Room service for breakfast (a time-saver) was also good quality, and surprisingly no more expensive than a comparable breakfast in a restaurant in town. The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and noise.