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the location of the hotel was good for us as it was near our chilidren and grandchildren. the hotel was clean and the food ample. the workers in the dining room were very nice. the security in the garage after 9pm was excellent. at times the clerks behind the front desk were a little hard to understand, although the woman in the office was excellent.
The unfriendliness and rudeness of the staff, the poor quality of the internet service, the poor quality of the air conditioning, the fact they tried to swindle me for more money, the horrid quality of the breakfast.
It was very quiet although full and the Canada Lounge was useful especially with refreshments. Car parking good price No
Nothing. Front Desk and Security Guard, Useless. Didn't help my client in a bad situation with a crazy cab driver. They just stood there and didn't say anything. I was very disappointed with the lack of service here.
Good quality of breakfast buffet. At my check-out, they tried to trick me adding 20 usd per day to the previously agreed rate; the room was not clean enough; no soap/shampoo available in the bathroom, strange even for a lower than a 4-star grade hotel.
Clean, good breakfast buffet, parking available for rental car.
Enjoyed the pool in the summer months and the use of the exercise gym and jacuzzi. Liked having a refrig and micro in kitchen. Convenient transportation to Tel Aviv and use of Internet. the fabric of the couch was not clean.
Location: easy excess to central sites; Comfort room Service to Airconditioner that leaked and was wetting the carpet
Although not in Tel Aviv proper, this hotel is conveniently located in the center of Ramat Gan. There is a good mix of residential areas and shopping and dining options nearby, and the beaches are only about 3 miles away. The hotel breakfast is buffet style with large selections, and the pool on the roof and gym on the top floor are quite nice. I stayed in a 1 bedroom suite with a small kitchen (refrigerator, microwave, kettle, no stovetop) which was handy. WiFi was free and fast, though it broke for a few hours during my stay. Efficient and quiet ac. Bed and sofabed were comfortable. Clean. Parking lot is pretty abundant and spacious, except from 9pm to 6am everyday and on Saturday where the gate is locked and you may have to wait a long time for someone to open it.
The hotel is brand new, location is amazing, front desk staff is friendly. Our room was spacious and had a very nice view both of the city and the sea. Food was really good but when it gets busy in the morning you have to wait for your coffee for good 15 minutes as you can only order it from the waiters. We spent a night before our wedding in the hotel and needed to have express dry cleaning, we were told that it would be ready next day at 2pm but when we came to give the clothes we were told that it won't be ready until 4 which is too late as we had to leave the hotel around 3 already. We have asked for iron as well and the one given did not work and ironing board was broken. We were offered to have our clothes ironed and we had to pay for it, even though we would expect to have it as a complimentary service as the provided facilities did not work and we were misinformed regarding dry cleaning service as well. Not so many guests usually need these kind of things when they stay in the hotel but the problems we faced using this services were quite an issue in our situation
nothing a cheated experience. nothing at all please do not reccomend this hotel to any one i am puting a campaign against this property on facebook
the view of sea yes comportament concierge and security
The rooms were newly renovated and each roon had a view if the sea. The hotel staff spoke perfect English and very helpful - whichis rare in israel from experience !! The hotel outside public areas + pool area look tired and in desperate need of a simple lick of paint.
proximity to beach
The location is fantastic Due to underpass located near the Hotel the east side of the hotel is rather noisy.
location, breakfast included
Nothing The service, cleanliness, attitude, and food In other words it was horrible and I would NEVER RECOMMEND THIS HOTEL. IT WAS FILTHY
Food and service and value
The staff were exceptionally friendly, the room was clean and comfortable, . I would stay there again without hesitation, On the down side there was no iron in the room
Beach side position Public areas very worn and grubby. Our Seaview room had a much better view of the car park !
The location was fantastic. The pool and spa was great. In the business lounge the food was delicious. The staff was helpful. There was nothing not to like
breakfast was nice, beds comfortable. this is the only i would say. nothing to do with Crown Plaza that i have expected. the hotel is in the middle of nowhere...i regret that i stayed in that hotel. in tel aviv there are very many nice beach hotels with wonderful view. here, even taxi drivers do not know how to get to that hotel...
Clean and fresh linens Dinner was overpriced
Very good service and spacious room. The restaurant on the 11th floor was a bit pricey, the food was okay, the service was very good.
Great location with good views and close to beach. Short walk to Joppa and other market areas. Good for business and tourists.
Location. Elevator wait Front desk staff were indifferent to my concerns. Outside of front desk, the staff was great! Did not like that the drinks were billed in US dollars instead of Shekels.
running on the beach
Very enjoyable stay. Great food. American tourists.
Love the Closeness to the beach Requires a better food menu hotel rooms need improvement should provide better rates for extended stay if a guest stays in the 900level and paying good cash at least bkfast should ne included
We had two rooms. One room had bad bed bugs! Balcony feels like it's going to fall apart. Staff and manager at front desk very very rude! Stay else where I liked Sheriton or Hilton or harrods Bed bugs. Rude manager at front desk. Terrible unsafe balconies.
Comfort. I was grossly overcharged for a bottle of moneral water
The sea views, the breakfast, and the comfort of the room The staff were friendly too I
Iliked how close it was to the beach and the buffet breakfast was great. I thought customer service was very poor for the cost of the hotel. no free internet or wifi. it was very expensive to use this facility. Having stayed in the park plaza orchid hotel for four days prior at almost half the price I would say that offers far more value for money the the crown plaza and better service
Everything was good. We really enjoyed the stay.
Min väninna och jag hade et "rent helvete" med personalen och debitering där borta på Isrotel Tower i Tel Aviv. Jag skulle gärna villja sända er kopior på korrespondens jag har med hotellet beträffande debiteringen. De debiterade mitt konto med det rätta beloppet samt tömde min vänninas konto (från Zurich) med 1800 US $. Någon förklaring till detta hade de inte. Visserligen har de korrigerat felet men vi har lagt åtskilliga timmar båda två på att rätta felet under vår semester något som jag nu KRÄVER konpensation för. Jag ska inte behöva lida skada på grund av oförskämda arroganta människor. Min väninna kunde inte handla någostans i Tel Aviv för hennes kort var tomt. Jag fick lägga ut pengar åt henne. Vart vi än gick hade hon inte täckning
no shuttle service to airport
The staff was very helpful. Bed, linen, pillows and shower - fantastic. Size of room bigger than most. Breakfast the same as all Israeli hotels. Great location - across from the Gordon Pool and promenade, located two doors from Ben Gurion Street.
Breakfast was good. Eggs could use some more cooking but they weren't real anyway. All in all it was cheap and if your looking to go to the beach you can't beat the location. Also it is located near some great food options and the staff know the good spots to go.
We had a wonderful time and could not fault the hotel ,we will go back at some time we did book apoolside room however when we arrived there was not one available?
Dated hotel but well run with pleasant rooms. Food at breakfast was average and in the kosher poolside bar the food is terrible. We had lunch there, a burger and chicken salad, this was by far the worst meal I had in 10 days at Tel Aviv
Adam is an excellent receptionist. The hotel is right in the center where we had to be I found Minibar-Drinks on the bill which we did not consume....
Room was spacious and clean. Typical Sheraton Business hotel style. I hope the Leonardo chain will keep this functionality. Very little staff for such a big hotel. It could almost be described like an Embassy Suite style hotel.
It had a bed and a bathroom. Breakfast was okay but I've had better. They don't charge for Wi-Fi. Very expensive for what it is. The room does not, in any way, resemble the photos I saw on the site prior to booking. The reception was a building site and I do mean a building site with welding, grinding etc all going on throughout the day. No way on earth I'll be back at this hotel!!
The room was clean and quiet. The hotel is being renovated which is creating significant disruption, i.e. the breakfast was served in a room far too small for the number of hotel guests. On one morning I was unable to eat anything, on another I had to sit outside with plate on my lap.
The early check in (5am) clerk was outstanding. Very understanding and helpful. The room was big. My tv complaints were cared for as best as possible but with little satisfaction since the problem was mechanical in nature. I got from the airport to the hotel by rail and foot in about 25 minutes which was very convenient. The television remote only worked within 3 feet of the TV, wifi was pretty bad and dropped off a lot, the furnishings looked dated, the phone operator was rude, it was hard to leave the hotel at night since there weren't many options. Furnishings and carpet should be upgraded. Breakfast was very overpriced at 23 USD. It would be nice to have non-kosher options for international non-Jewish guests.
The gym and pool facility and the business lounge. The position right in the centre of town, the building revovations going on and the unfriendly and unhelpful staff
Servicen var väldigt hög, frukosten var helt fantastisk o dom nyrenoverade rummen var lagom stora o fräscha. Fanns ingen barnpool men dom håller på att bygga om poolområdet så då kommer det att finnas en barnpool också.
Bra städning, utmärkt frukost, bra läge. Nej
close to beach, interesting neighbourhood, helpful staff, excellent breakfast nothing
Tremendous staff, young entheusiastic and happy to help out Occassional smoking on a non smoking floor, staff quickly rectified this
Good breakfast-offer / daily change of towels / less noise / friendly staff / clean rooms / easy check-in and check-out
A centrally located small hotel close to the beach. The rooms are small but clean and adequate. The service was very good. The welcome was very warm with a plate of fruit in the room. The breakfast was excellent.
I would like to have wi-fi in the room not only in lobby
Internet only in the lobby so guests gathered there with their laptops. Some were using Skype, it was noisy - not conducive for work and there were not enough power sockets. There was offensive racist conversation in the lobby (Obama is a f***ing n*****) which the staff seemed to condone.
the staff were friendly the booking process was very difficult--we booked online but then spent three or four hours calling the hotel because they refused to acknowledge the booking; we then called booking.com to ask for help or cancel and only after that did the hotel acknowledge the booking.
Great staff. Super nice people. The hotel itself...meh..definitely definitely not five star, perhaps not even four. Tiny room and bed so small I could barely fit. Noise from hallway came into room. I'd say it's a good four star. The bed was tiny, barely fit one person.
Centralt läge, funktionellt affärshotell, pool och gym på taket stort plus. Mindre och personligare än de jättelika grannarna (Sheraton, Hilton, Renaissance etc) och därför trevligare än dessa för en längre vistelse. Endast lobyn är renoverad, resten av hotellet skulle må bra av ett ansikstlyft, därför inget riktigt designhotell. Frukosten är strikt kosher och därmed inte internationell (ägg serverades inte på sabbaten, inget kött överhuvudtaget, endast ägg och fisk) och var dessvärre även direkt fantasilös. Och personalen var korrekt och hjälpsam, men skulle må bra av en charmkurs.
Room cleaning-twise a day and breakfast: both service and menu. Nobody at the reception desk would smile ever! Also, they do not open teh door for you when you go in or out from the hotel, although it is called 5 star hotel.
good clear booking service via email. Good service in the hotel at all times
Excellent mgmt No atm machine
comfortable room, good location on seashore. Although a fine hotel, it was overpriced. We paid well over 300 dollars for a room. At that rate one would expect the standard of room comfort and breakfast set by Dan Tel-Aviv, the city's best hotel.
location on the beach plus easy access into the city. There is a gym and small pool plus the possibility to run along the beach. the breakfast is great a huge choice. i ate in one of the restaurants one night and found the food to be ok but not great considering the standing of the hotel.
The Staff was friendly and very helpful at all time Internet Voucher Operation
The spa and Gym are excellent. The breakfast is made for jewish people, and not considers that it is an international hotel
Convenient location, coutreous friendly staff
The location is great It is far too expensive but if money does not matter it is a nice choice