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The white sandy beach was the only saving grace for our stay, for which Sari Pacifica can't claim credit The hotel is charging 1000MYR per night for a beach front villa which can only be classified as a slightly upscale hut. The decor throughout the hotel was outdated and tacky. Service was a bare minimal. I tried to contact the hotel about an airport pickup but nobody answered my email or phone calls. There was no turn-down at night and dirty dishes from in-room dining were not picked up for a whole day. The food at the breakfast buffet was unappetizing and there was not even an egg station. Food selections for lunch and dinner are abysmal and quality not good.
comfort & location a little bit expensive
A nice place to stay for snorkelling and diving.We had a sea side villa. We walked from our villa straight into the clear water. There wasn't enough personal. This was really a bad thing.The staff was really trying to make us feel comfortable though. Don't use the full board package because the food is terrible. We had problems paying with creditcards. We had 3 creditcards and none was accepted because of an error ( they said ). They don't accept American Express Cards
The most commendable thing about this hotel was that it was situated on some of the clearest and most beautiful waters on the island. Also the bed was extremely comfortable, the bathroom was spacious and we especially liked the wide showerhead. First and foremost, i feel that we were terribly overcharged. for the amount of money we paid, we definitely expected more than what we got. the staff was very incompetent and when we arrived they did not even have knowledge of our booking. They did not show the least concern about how we were to leave the island, and most of their time was spent gossiping by the front desk.
We liked the location Toilet refill hose broke and was not fixed during our stay. Their are no trespassing signs posted. Fortunately the other resorts were more friendly because we ate and spent our days at the other resorts. Ours had nothing to offer and was very expensive to eat at
Location, staff who were super helpful and friendly. Lots of things to do around the island.. Food definitely needs an upgrade. Very minimalistic and what you expect.at 2 star resorts. For a 5 star at an island, neednt be fancy but at least palatable with decent variety.