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I LOVED the staff. From the time I checked in, I felt welcomed. I loved the room...very luxurious, great value. I called down to the front desk for many things at different times and every shift had fabulous people. Even the ladies at the cafe have great service. I will absolutely come back and bring my family! Thank you very much!
Close to where I needed to be for a friend's wedding The non-smoking rooms smelled like smoke, had to air them out for a day with the window open to get the smoke out. The front desk was generally slow, the sheets had holes in them and were not tucked in well.
The entire staff was friendly and genuinely interested in helping. On premise restaurants seemed rather pricy.
The room is very spacious, comfortable bed and quiet room. we've booked three rooms and overall my whole family really enjoy the stay. upon check out, the FD associate there's a restaurant charge in one of our room. obviously, we never dine in or call room service during our stay. with family of us, we leave early in the hotel and coming late at night to sleep and rest. I hope this wrong charges will not despite my future stay. Thanks.
It was a room for the night. Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.
Comfortable bed, big rooms, nice restaurant options and large gaming area with many slot machines, video poker, table games, etc. Convenient to many resorts of the Lake Tahoe area for skiing and snowboarding. Good package deals available with room discounts and resort credit included. Room was fairly dark even with the lamps on. Had to unplug a lamp to be able to plug in and use the keurig coffee maker in the room. Shower door has no handle on the inside to close it, had to grab bottom of door to close from the inside.
the clean rooms the cold and snow
Very nice, we really enjoyed our stay
They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...
Cleanliness friendly staff Slow wifi ended up turning it off and using the data from my own plan why pay for an upgrade when I already pay for a phone plan?
We used and appreciated the clean and complete health facility. We thought it would be closer to the river for walking but it was a drive.
Big rooms , clean beads , friendly personal , amazing place 100% recommended ***** best resort in Reno nv Everything
booked room for hot aug nites..specifically wanted a room w microwave/fridge...NO MICROWAVE, was told that vagabond was under new mgmnt,and microwaves rooms NOT AVAILABLE per RICHARD, the night time clerk..the new owner spoke w me during checkout on sunday A.M., a pleasant gentleman. I explained to him the situation about the oven, he was suprised, then escorted me to a back room in the lobby were he had at LEAST 15 brand new microwaves still in the boxes, along w/ new refrigerators
Pool, Location, Parking A.C was awful, so noisy like olden days motor engine. Bathroom was very congested. TV picture quality was very poor.
The toilet seat was only held on by one bolt, even after I mentioned it to the hotel...did not get fixed. There were M&Ms on the floor. A Kool aid stain on the bed. Someone's dirty sock next to bed. A child's play purse under the bed.