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It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
The service Internet connection is expensive.
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
good service, fast check in, fast check out.
location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
large rooms, clean and good service
the location was the best thing in this hotel there is no offer fot breakfast with the room charge
the rooms are very small & old
it is verey goog verey clean but there is no windows view becouse there is grill you can not see throuw it
Location, Friendly staffs, Quitness Room not Isolated well. This issue aplies to many hotels
location, service and price painted wall and smoking people at the lobby
It is nice and quite hotel , very good location > when I booking the price per night was 495 SAR when Iwant to cheek out they toled me price is 569 SAR that was the only theproplem >
Location: In a very advanced area with ones of the best shopping places, restaurants and food courts. Although the rooms and bathrooms very normal and not luxurious, however, they are well organised and clean. The lobby is spacious for meetings and always busy. The garden restaurant is also spacious, well located and good. The safety Barrier at the entrance to the hotel. It needs to be re-designed and made simpler. We first thought that the entrance is closed and had to make few turns all around to understand that the bulky barrier is movable.
Service was good.
The hotel is centrally located in Riyadh. It's close to Olaya which is the business district. It's very clean and decent, however they need to upgrade the hotel since it's the only hotel that still uses metal key for the rooms.
Friendly & efficient staff, wonderful atmosphere, good location. The breakfast was very good; unfortunately we never tried the other restaurants... The possibility that it might be demolished soon to make way for a highrise building...the scale of the existing building fits the surrounding environment perfectly, another tall building will detract from all!