NH Collection Roma Palazzo Cinquecento

friendly stuff and nice location near the train station and the bus station and taxi

the property not that much clean there is no smoking rooms

Large room with large windows so plenty of light during the day. Massive oversized bath, good for a long soak after a day of sight seeing. Very close to Termini station to be able to get around but also within walking distance of several key attractions. Lovely and quiet (on our floor anyway).

We asked for extra Breakfast tea as we only had 1 bag between 2 of us but only received 1 extra Breakfast tea but 4/5 fruit teas which we didn’t want. Only 1 bathrobe on arrival so had to ask for another. Cleaner knocked on the door about 2000 hrs on the 3rd night to give me 2 packets of jelly sweets (2 in a packet). They had left some on the bed on day 2 of our stay but there weren’t any on arrival (they need to decide whether they are giving them or not!). On our first morning at breakfast there wasn’t anyone to check us in (in fact not on any morning) but we were challenged quite aggressively as to what our room number was & made us feel we shouldn’t have been there even though we were paying for it. Having said that there was a massive amount to choose from, however cooked food was lukewarm at best. When we arrived back on our 2 day there were bath mats next to the bed on the floor but the next day they were gone! No idea what that was all about. Small little niggles but not enough to spoil our stay.

Facilities location and quality experience

Outstanding hotel and location Staff was beyond expectations

Staff very helpful and friendly.

Smart hotel and very clean.