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ilike the SPA and view the way of dealing with the staff specially concerage and room service they are very bad as 5 star hotels
Service and comfort Price of the dinining
If this hotel was anywhere else but in Rome, you would consider it old and run down. The furniture in the guest rooms is ancient and the decore is very tacky. They are trying to go for some "original decore" look, but unless they want to tell me that Julius Caesar stayed there himself it's not working. The furniture in the guest rooms are not "antiques"; they are just old.... Sadly I'm not sure there's much better in Rome. The city seems to get away with never having to remodel, update, or provide any amenities under the disguise of being "authentic." Their "concierge" is useless. Other than showing you a map of the city and telling you how to get to the Vatican, they cannot/will not do anything to actually help you. They are really just untrained and glorified bellmen. Not what you would expect from a purported "luxury" hotel. Finally, they seem to think that using the pool is an optional amenity. There's a charge if you want to sit anywhere by the pool. Chairs and beds are not free. What mutil-star hotel charge to use their pool??? That's the stupidest thing. The result is that everyone is forced to sit in a circle around the edge of the pool or to lay down on the concrete.
Everything. Bellissimo! Perfecto!
Rooms are perfect, clean and rather large. Service is on very high level. Situation is not perfect, but if you have money to stay in such kind of Hotel, taxi fees should not bother you.
Words can not say enough, being from Dubai i have been spoilt with staying in some great hotels here in Dubai, how ever, the hotel Rome Cavalieri is at the top of my list for Europe, everything was great, as i say words can not say enought supurb and well done to all the staff at the hotel
This hotel is excellent. It is really beautiful and very refined. The food is top quality and the staff are suburb in everyway. It is a little removed from the city by being on a far hill but once you see the view from your room of Rome, you get over that.
every thing was great
the rate v.high
the staff were very friendly quite pricy
The dinner at Pergola, the view from the room, the facilities, and service in the imperial lounge. The bathroom was not entirely in order and did not meet my expectations of high standard. The room was not cleaned at all when we returned 16:30 on the second day of our stay,allthough they cleaned it quickly when we informed them of this.
beautiful big room nice support staff bad location far from city center hotel charges you for everything
Transfer ner till centrala Rom (Gratis). Service av taxi bokning mellan hotell och flygplats. Rymliga och fräscha rum. Falsk marknadsföring av gymmet. ( Det mesta var trasigt och lite med redskap mot vad man får för intryck på hemsidan )
Bra standard, mycket bra frukost för ett italienskt hotell, bra gym, bra badrum, värme på vintern fungerade kanonbra - kort sagt schysst hotell. Tysta omgivningar vilket är bra om man vill sova på nätterna. Personalen fungerar med engelska. Gratis trådlöst internet på rummen. Trots lite off från centrum går det enkelt att ta sig ner till city via buss och metro. Bra läge från S:t Petersplatsen sett. Ett hotell man återvänder till.
Hotellrummet var stort och rymligt. Personalen hjälpsam med bokning av taxi mm. Hotellets transport med bil ner till city fungerade bra, men vi saknade denna möjlighet på söndagen. Hotellet var alldeles utnärkt men ett än mer centralt läge kunde ha varit en fördel.
Gratis shuttlebus ner till Vatikanen och city. Hotellet kan även ombesörja hämtning och lämning till och från flygplatsen (dock ej gratis). Viss personal i receptionen uppträdde arrogant och var ej serviceminded. Gymmet motsvarade ej förväntingarna utifrån de bilder som finns på hemsidan!
Hyffsad frukost. Vi tyckte inte att det låg speciellt centralt. Sunkigt hotellrum med heltäckningsmatta som luktatde amoniak. Hårda sängar. Ingen möjlighet att få varmt på rummet då de sa att det ej slagit på värmen.
Stort bra rum med bekväma sängar och hyggligt badrum. Nära tågstationen.Superbra restaurang intill! Personalen i frukostmatsalen var helt tafatta. Många gäster fick vänta på att borden skulle städas.Obefintlig köksutrustning i miniköket.
Frukosten öppnade inte förrän 7.30. Det är lite sent om man har möten eller mer business-liknande evenemang.
stora rum sofforna var inte bra för att en vuxen skulle sova bekvämt.Dom var obekväma
Mycket tillmötesgående personal. Rent/Städat. Skönt med tillgång till pool. Litet rum för frukosten-köbildning. Personal hade svårt att hinna med att fylla på. Kravet att bära mössa när man skulle bada- de tog slut vilket gjorde att man inte fick använda bassängen.
Läget, nära till pendeltåg och tunnelbana, garaget att bli av med bilen. Stor 2-rumslägenhet för 90 Euro! Fin terass! Varmt frukostrum, trångt!
Tyst lugnt läge med bra frukost. Bra välstädade rum. Bra förbindelser med olika delar av Rom när man väl kom underfund med buss-/tågförbindelser. Saknade en informationspärm om service på hotellet och lämpliga kommunikationer.
Det var ett mycket smakfullt hotell beläget på en höjd vilken gav en fantastisk skön luft och bris för att vara i en storstad. Vi trodde junior sviten bestod av två rum, vilket vi inte tyckte framgick så tydligt
Good rooms Far from centre
the staff were very helpful shower head could be stronger
Close to the airport. Clean and modern rooms and large bathrooms. Shower door enclosed only 1/2 of the tub and leaked when taking a shower.
The staff on check in were great. Very friendly and helpful. Unfortunately the hotel restaurant was not open on the Sunday so they recommended a local restaurant and ordered us a cab. Great 2 guys!!! Room was also nice and big, bed was comfortable and bathroom was excellent. The lady on reception at check out was less that friendly and helpful. We were only staying at the hotel for one night as we arrived in Rome a day early and our other accomodation was unable to have us a day early. We requested a later check out (2:00pm instead of 12:00pm) which she said was not a problem but would cost an extra 30 Euro! The hotel was empty!!! Poor customer service!
Beside the hotel there are 2 big supermarkets, where You'll find a good choice of clothes for children and anything You may need for a picnic. Actually we were really surprised. Hotel's personnel arrange a shuttle bus to the nearest metro station for free. Breakfast could be more varied.
Hotel it self location. It is good for business stay and if you have a car.
When I made reservations, I wasn't aware the hotel had a shuttle service. I was satisfied with the staff being able to provide us free shuttle service everyday to the Metro station. I loved the very hot towel warmer in the bathroom! The dinner was too expensive. According to the booking site, it stated that "All children under 6 stay free of charge when using existing bedding. All older children or adults are charged EUR 30.00 per night and person for extra beds." Both of my children are under 6 (this is the reason why I selected this hotel) Although, I was advised that I was being charged EUR 30 extra per night since I didn't list my children while booking. There was no place to list them while booking!! The location of the hotel was not convenient at all.
it is a new hotel We were 3 persons and the reservation showed that, and the room had only 1 bed, we complaint and they put an extra bed that they wanted 200 euros more for that. We had ti fight to get that removed. The air conditioning broke in one night and we had to sleep with no air in Summer. Its a 4 star hotel and do not have any irons for the clothes. The WIFI was poor and unreliable. The water in the shower jumped from warm to cold with out control.
hotel is inaccessable. no public transport. taxis rip you off to get there. no facilities. and staff either do not understand or are not helpful.
room, day reception staff. night staff very unhelpful, no room service, no food or alcohol available after 11pm on day of arrival, taxi could not find hotel and staff did not let us know this was an issue until the second day of our stay
Nice breakfasts, very kind personal of food F&B and housekeeping departments, excellent New Year eve food and program. Very bad reception staff - there was no information available about the city tours, public transport connection, hotel facilities. Receptionist which we met in first day spoke no English, forced us to use taxi and didn't want to explain us properly how to use public transport (by the way we didn't understand why the taxi from the hotel to the nearest metro station costs 25 EUR, and from the metro station back to hotel 8 EUR, if it is the same distance).
mixen mellan storstad & romantik på slottet var perfekt! Poolen underbar! För liten meny. Dessutom saknades många typiska italienska rätter. LÄgg till parmaskinka med melon, mozzarella med tomat, antipasti tallrik, ost tallrik etc på menyn!
Bubbelpoolen på rummet. Lugn och ro. Såg precis ut som på bilderna. Att kalla det spa är lite överdrivet. Det handlar om ett litet rum i källaren. Restaurangen är relativt dyr utan att leverera fantastiska upplevelser. Exakt samma meny till lunch och middag var en besvikelse.
Mycket fint och fräsht rum, bra nivå över lag. God frukost. Gymanläggning fanns tillgängligt. Läget var lite avlägset men relativt lugnt område - inte stökigt när vi var där. Vid resa till stan får man ta pendeltågen mellan Valle Aurelia till Balduina, vilka inte går oftare än en gång i halvtimmen i snitt under dagen och dessutom går det sista redan omkring 22:30. Från Valle Aurelia går tunnelbanan dock hela tiden med några få minuters intervall.
Servicen var bra som att man fick transport till stan. Rummet ¨var väldigt trångt. Frukosten var katastrof jag skulle ge frukosten max 1 stjärna. Två dagar var äggen slut och det var bara en sort ost och bröd.
Vistelsen var mycket bra, har ingenting att klaga på. Ingenting
Bra pris. Förhandinformationen om hotellets läge missvisande. Avsaknad av information på hemsidan angående trasnportmöjligheter till/från stan. Vidare avsaknad info på hemsidan ang närheten till respektive läge relativt metro. Betydligt längre från stan än vad som framgick av förhandsinformationen.
It is a new hotel
great room for price staff was not so friendly, and it took 3 diff trains/metros to get to city center.
Easy access to Suprmarket, local resturant and the Metro station No seating area to site outside. No chairs on the balcony
kind staff, quiet and safe neighbors, good location to reach city center by driving. a little difficult to find the entrance of the hotel by driving.
Air conditioning No
receptionist's job bad breakfast
The furniture in the room was new and clean. The room was quiet. Breakfast was moderate. Very good value for money. Almost nothing.
The room was comfortable and clean. Breakfast was good with plenty of food. The hotel is close to the Gemelli train station and to the Gemelli hospital. First, the internet connection in the room did not work. Second, a small amount of loose change was removed from on top of a desk in the room - the management seemed very relaxed and unapologetic about this episode.
The structure of the hotel. Improve the breakfast.
Some of the desk staff were lacking in English skills and could not adequately understand issues that I was trying to deal with. Two, however, were excellent and very helpful.
Good service, staff, clean spacious rooms. I had a view of St.Peter's. Julian at front desk is the best. It is far from major attractions but train station is around the block which makes it easy to get anywhere, anytime.
Excellent hotel, nice place located on a hill, excellent services from the hotel stuff, bus schatle to down town, I feel it's one of the best nothing
Comfort, Quietness, friendly staff and location
Very friendly, helpful and knowledgable staff. Clean hotel and obviously efficiently run. Wouldn't provide an iron, for health and safety reasons??
Our room was clean and comfortable and ready upon our early arrival. There is a shuttle to the Vatican for 2 euros. While the location is remote, it is in a quieter residential area. The hotel is very remote cab ride into center of Rome runs 25 to 35 euros.
easy access to the city, clean room, room service, breakfast
Love the breakfast, good quality spread and it was great. There's also free hotel shuttle service & makes it very convenient to travel to/fro city. The room is clean and bed is comfortable!
The bedroom had good facilities and a great shower! For a hotel in Italy, the buffet breakfast offered a good range.
The piano in the bar is fine when there is a pianoplayer around. Friendly staff and no more minibar inside the rooms is a much better solution. The internet prices were outraging high. A better solution is to get a free ticket for 15 minutes as in other hotels. Or at least the possibility to purchase a ticket per hour or two or three hours that does not expire when logging off.
Location, good transport
hard to find
The friendliness of the front desk staff, always very courteous and helpful. We had a wrap around balcony overlooking a park, the best part of the stay. While the hotel is located close to a metro running into Rome, the service was suspended one morning because of a strike. That of course is not the hotel's fault, but nonetheless very inconvenient. The hotel was located in a rundown area and was practically impossible to find even with directions. The room was tacky at best and very expensive for what we did not have. The shower was actually funny. Only people under 100 lbs. could get into it with any success. The fridge did not function at all, and the TV had to be switched because it would not work either. There were MANY kids!
nice and quiet environment, suburban train line 100 m with good connection to the Centre noise level from other rooms was quite high
It's so far from a metro station, the only way you can get there is by train, but be careful with the time-table, because sometime the train arrives every 30 or 60 minutes on Sunday.
The stuff spoke good Engish and they were frinedly very clean and new room excelent breakfast! none