It's location near san Francisco The Spa should be renewed and the rooms could use some refreshment as well.
The room has quit some space and good facilities. The breakfast is poor, as a matter of fact it isn't a breakfast at all.
Close to Stanford where my daughters is in the hospital. It's just ok. Pretty much a slightly better motel 6. Cheap and clean. That's it. Breakfast was ok. Not great.
Clean, well furnished, and good mattress.
Hotel has a beautiful view of the bay, great bar and lounge area, staff was very friendly, parking is free and have a valet if needed. We only had breakfast and was more than adequate, a bit pricey. They have plenty of computers to use in the lobby for free and printers to access internet. No need for a laptop if you are not going to access files.
ease of access and location; comfortable pricey amenities and must drive to do anything not at the hotel
the restaurant had good food, and also good service. doormen were very pleasant and polite. cannot answer this question without getting into my complaints
A beautiful location. Close to Stanford University, yet away from the conjestion. Somewhat taken aback that free coffee is not offered to guests.
Was a nice hotel free easy parking They started re-modeling work in the room next to me on Sunday morning, very disruptive. Breakfast also very disapointing
Beautiful hotel with a good location close to the airport. Very comfortable. We had requested non feather comforter and pillows. They hadn't done this but sent an employee to change this immediately after we checked in. That was impressive!
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
It was lovely very classy and posh. very reasonable price, handy for airport. The room was spot on.
overall personal was very friendly and helpful
Free WI-FI, computers, parking Credit card was charged befor check in
Free upgrade to a Jr. Suite-Free breakfast. Quiet, good internet service No complients
Clean, friendly staff, good breakfast. In walking distance of many convenient stores. Quite neighborhood. Elevator was very slow
We have stayed here before and we enjoy the quiet, privacy, comfort, cleanliness and professional staffs assistance. We choose it as it is close to family living in the area. The pool area is small and typical for a small motel.
Friendliness of the staff, cleanliness of the room. We were there as it is close to the hospital where we're receiving treatment. Staff was very accommodating, letting us checkout a little later. Would return if don't plan to stay in the room for long. Value for money. Refrigerator and AC/heat was noisy when they come on, thin walls where we could hear people walking above us and neighbors talking at a normal conversation level.
It was quiet. Breakfast on weekends does not open until 8am. That is no acceptable. The shower was almost a dribble to get even warm. When i stated that 8am was not acceptable for breakfast, the check in employee certainly did not care, that's the way it is.
Everything Pillows were too small and lumpy.
Thank you for checjing on us at our arrival.
Its proximity to the event to which I went. I would have considered putting the heaters up a bit on the wall leaving floor space for occupant activity.
The staff was very corteous and attentive to your needs. The breakfast was perfect for on the go. The room was clean and the sheets smelled great. The price was right. The only thing was you can hear the traffic and noises outside.
Andy, this is Manuel. Thanks very much for your educated manners. I see you soon.Manuel Fernandez. Motril, Granada, Spain. Take a look to the telephone line because I can't make any state and international calls. Thanks.
Staff was nice, room and bathroom were clean. The continental breakfast the next morning was very adequate. Room was on the first floor and I could people waking around on the floor above me in the middle of the night. I thought that booking.com would save me $$, but I would have gotten the same rate if I had walked in with my AAA card.
Staff was quite courteous, even with a late evening check-in (the attendant walked me to my room as I was having trouble with the key!). The room was inviting, clean, with coffee available in my room. Would stay there again. A good value! I was relieved that there was parking within the hotel immediate area. Traveling alone, I would not have liked parking in the back lot late at night! But, the neighborhood seemed quite safe!
The staff was extremely helpful. Parking lot filled up at night & I had to park on the street.
The location is nice to visit Stanford-University
Nice/helpful staff, comfortable bed, pretty clean. Crappy hairdryer, broken air conditioner, too-small shower curtain--all of the little touches that make a hotel nice were completely missing. Would not stay here again.
updated rooms were nice, friendly staff that took care of our issue. air conditioning worked good. wasn't up in time for the continental breakfast but they have one. I would stay there again. Jacuzzi spa will only fit 4 people , no pool, next to car wash and fast food drive thru, try to stay on other end of complex. the Jacuzzi wasn't working so I brought it up to the manager and he ended up moving us to a room with a jetted tub.
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
good location and reasonable price
Spacious rooms Noisey!
My husband and I had went to CA .We wanted to visit SF. so we intended to stay south of the city. I was concerned because it was such a reasonable price for the room. Seems you get what you pay for, quite often. I was so thrilled to find a very very nice room, a small fridge and microwave, pretty quiet and safe. We were even more thrilled to find a grocery store a block away and the either way. After spending time in the city, we were VERY please with our choice of location, and specifically hotel. We will definately stay at San Carlos Inn again.
As seasoned travellers who have a reasonable sense for the level of security and cleanliness, my wife and I say that this 'hotel' is rated 'Unacceptable'. We will sleep in our car before sleeping here. \nI would not trust my family's safety in this area, and I certainly wouldn't leave anything of value in this hotel. The neighborhood is 'challenging' at best. If you read this and have doubts, then I can only suggest this; Having travelled into Mexico, Belize, Canada, Europe and USA; we have seen and travelled into 'poverty' and stayed there. \nHowever, this is one of those 'hotels' that is a 'NO WAY'\n
I was pleasantly surprised with my stay. I would highly recommend.
It has been upgraded and I would highly recommend this place.
NICE HOTEL , GREAT SERVICE AND ROOMS ARE CLEAN. NICE RENOVATION
I really liked staying here. It was very close to Cal train station. The room was clean, the beds were comfortable. I would highly recommend this place to everyone! The hotel was pleasant, with very courteous staff. Since the price was very low, we didn't really have high expectations when we arrived so what we did see we liked and found very acceptable. Not luxury but then again we didn't pay for luxury. If you want peace and quiet, which is what we wanted, this is perfect.
the motel is very small but the people are very nice. we had trouble with the t.v. and they fixed right away. I would stay there again
San Carlos Inn is nice place to stay in the San Francisco bay area. I am happy with my stay at this hotel. Nice, very clean and quiet. I checked in 2 am with no issue clerk was very nice and helpful. Very safe neighborhood its very easy to get train for San Francisco. There are numerous great restaurant in San Carlos Downtown near by. The front Desk was friendly and courteous--we asked for extra pillow and towel and they provided with no problem. Bed was comfortable and the TV had lots of channels. I don't understand why people are so picky- this isn't some fancy five-star place. This is the kind of place I like to stay at.
Great price, comfortable rooms, great food options nearby. Overall, this place isn't fancy but I would stay again for the value.
I like this motel, will come again. Good service. Nice friendly staff.
I received good wireless service with a clean and comfortable room.
For some reason, this hotel has received positive reviews on some online travel sites; unbelievable. I stayed at this establishment once and in doing so was able to determine that I will never stay here again. Upon arriving, the staff was rude and not very accommodating. I was checked into a room upstairs that was in complete disrepair and possessing a foul odor. The bathroom needed work to bring it up to 1950's standards. The towels and linens were threadbare. I had to cover the pillowcases with my own clothes so that my face and head were not subjected to hairs and anything else that happened to be present. Lastly, the lock on the front door was broken so I had to work to ensure the room was secure. The aforementioned are the highlights of this facility. When one considers its fairly consistent cost structure, you are far better served sleeping in your car.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
We had to change our check in time to late in the evening. No problem at all. The drainage in the shower backed up a bit and neede to be checked.
Front desk very helpful printed out map quest info polite. Maybe put carpet runner in front of sinks in bathroom because of sanitary reasons. People standing there water all over floor. Nite light also very dark when using bathroom. Will stay again!!! No night lite in bathroom...very dark when getting up.
Very little sound insulation. From my room you could hear everything that was going on in the room above. Same with traffic noise from busy road outside
The service was excellent. It's minimalist for sure, no added goodies like water or cookies in the room, but with such good service it just reminded us of what a good value it was. You have to keep costs low to keep prices down. And there is a market just behind with lots of cookies & food.
Large, clean rooms. Despite the location directly at El Camino Real, the rooms are quiet. The breakfast is of the usual motel variety - nothing to get excited about but allows you not to start the day hungry. The location is not very nice. It is safe enough (I didn't have any problems whatsoever), but it sits directly at El Camino Real - so if you want to go for a nice stroll before bedtime, this is not for you.
The staff when checking in and assisting me with their computer was excellent
The location was the only thing I liked about Comfort Inn Redwood City. The downtown Redwood City area and courthouse were very easy to get to from the hotel. The room had a body order smell in it that we noticed from the moment we walked in. The sink area had dirt piles in the back corners on the counter. The bedspread stunk like dirty body oder. The towels and wash clothes had yellow stains on them, so we did not want to use them. I was glad I bought a spare washcloth from home.
This guest did not leave comments about this hotel.
Size and location of room. Decor and cleanliness of room. Firmness of bed. Quality of linens. AC worked well. We liked the infused water and fruit basket in lobby. Robot greeter with complimentary welcome water was fantastic! Street location was a bit sketchy. Internet was poor as it kept cutting in and out.
A good experience.. A lot for the money..:) No
I liked everything about our room (205): 1. Large comfy bed 2. Rolling table 3. Plenty of USB & electrical sockets...gotta have it. 4. Great TV + all the connections (HDMI, etc) 5. Bathroom super clean 2/ nice newer fixture 6. Loved robot 7. Staff Not enough small towels. Breakfast was awful. The sausage and ham were overcooked, stiff, and dry. Biscuits and gravy were below average. Decided to eat the 1 minute oatmeal and fruit instead. Need to offer stevia as a sweetener.
everything park was a problum foe me because of my trailer
really nice in the details! feel warm! and the light in the room is just enough and vary convenient nothing I think of
Clean, good breakfast every day. Comfortable stay with kuerig coffee in room. Location more towards downtown little crowded. Parking entrance in front only. No pool.
Everything was clean and neat.
Lucked into a room with plenty of light and a full-size couch. The rooms at this hotel appear to be recently renovated, and the renovation team was quite creative... this hotel looks nothing like any other Holiday Inn. Creative cleaning staff, too!
The rooms and bathrooms were modern and spacious. Good assortment of breakfast items.
The room was incredible, far nicer than the star rating in my opinion. The staff was rude. Arrived at 2:40, would not let us check in until 3:00 sharp. My fiancÃ© was sick, so I tried to bring her breakfast to the room, the lady wouldn't let me; when we came in and ate together she stared as us, arms crossed the whole time
Very comfortable and well maintained. Staff were all potite and professional. N/A
flexibility of location of room. needed privacy and they accommodated. SMOKERS! Can't smoke in the room but ashtrays are at the stairwells. Nonstop smoking gave me a headache
The location is convenient. Noise from bathroom fan.
locks were missing, paint badly chipped, lighting very dim. Did not allow parking as they indicated in the phon.
Bed Breakfast, no egss, only bread and cereal
Nice updated rooms Difficulty with parking as we arrived late at night
good bed and good breakfast The shower's soap tray was missing. The room temperature control (thermostat) was not very responsive.
my wife loved the bath tub and the bed was great the continental breakfast could have been better
It was a worn room but a clean room. The shower worked well. You can see they are trying to keep a clean, tidy inn but the location and safety is a concern listed below. The location and safety is a concern. The window treatments (blind type) do not provide adequate security, i.e., one can see into the room from outside. This facility only deserves a star or less.
I was very impressed with the quality of the room and the staft was element very professional.
Very comfortable bedding. Quite small room.
Clean, friendly, inexpensive, centrally located, breakfast Need to change the room deodorant. It's the same one used when I was 15 and cleaned rooms at Ho Jo's in Milford, Ct all through high school . Phew it stinks.
This guest did not leave comments about this hotel.
Brown streak on the bed, crushed bugs on the walls, sliding doors bolted shut. Avoid!
There was mold on the shower floor. I asked twice for bleach to clean it myself but never got it. There are holes in the carpet.
Close to highway, room was dark, weird smell everywhere, bed was not very comfortable, poor internet connection
Athena was extremely nice and helpful!
It was and indoor like motel over all it was quite. And locked hallways doors as well as the door do to the room. It was clean. I booked though kayak however they didn't tell me when I got there of have to pay $100 for a security deposit. :/ The front desk seemed pretty strict on it. Hoping I get it back to cuz you can't get it garenteed before you leave.
Excellent price (best price in the area) Friendly and helpful staff, clean, comfortable bed, easy access and parking, fridge and microwave in the room (coffee is in the lobby), 24 hr IHOP next door. Freeway noise: It is right next to the freeway, a mixed blessing because it is easy to get to, but the soundwall didn't get rid of the noise but instead seemd to make it this haunting whosh/screech. I overcame that by leaving the fan on in the bathroom and the bathroom door partially open and that masked it enough so I was able to sleep.
location easy to find. nice rooms. outstanding office staff. check in and check out both smooth and easy with Heba. Ahmad attentive to situation with noisy guests upstairs (seriously, they sounded like a herd of elephants clamping around up there! even my noisy 11 year old complained about the noise level.) he moved them ... we had a very restful night. then two nights with moderate noise. staff friendly, yet professional. the 11 year old loved the pool and we love that he then slept soundly. relatively affordable. downstairs rooms get waaay too much noise from upstairs. even my hard-of-hearing father mentioned how noisy it was. housekeeping staff seem unclear on how many people are staying in rooms, even for consecutive nights ... had to get towels twice! shower grout moldy. ceiling and on wall near ceiling moldy.
quality of room, beds, shower/tub, tv, and staff were helpful not enough end tables next to bed, there was only one and had to improvise the other side.
The staff they were great very polite and the rooms were very clean The other guest were very noisy.
Upstairs folks were noisy
The room and bathroom were clean, had high ceilings, was very satisfactory The TV channels weren't great, but we weren't there to watch TV anyway.
Comfortable bed, nice spacious bathroom, great breakfast and beautiful rose bushes. Weird random multiple, unexplained screaming in the middle of the night and early morning....kind of creepy. Either we had thin walls and loud active neighbors or ghosts...we chose the former.
Free snacks in the lobby, free hot breakfast. Fridge, microwave, coffee maker, iron, dvd player, spa in room! Very spacious room also had work area. Close to shops. Very friendly staff. Checkout at 12pm would have been ideal although was available for only $10 more. Road noise was a little loud but did not hear much noise from other rooms which was nice. Some channels didn't come in clearly but the dvd player worked great so I was able to watch a movie I purchased.
Positive: - It is inexpensive and conveniently located (if you're in Redwood City) Negatives: - The motel is very dated and somewhat rundown - The rooms smelled like old, dirty wash rags - Although the room looked like it had been updated recently, it was still quite shabby and worn - The walls and doors are as thin as rice paper. You are going to hear every step, belch and fart. Not to mention the other things...
Basic, clean, comfortable, quiet room, good shower, everything you need.
Booked a non smoking room when I checked in none were available, had to take a smoking one since I had prepaid. Room smelt like an ashtray with burn spots on bed and curtains. People were allowed to drink and smoke in the hallway and parking lot, street party atmosphere, I didn't feel safe and it made the smoke stench even worse!
Room was clean, facility was clean, accommodating. Friendly staff. Eggs were not fresh...byt okay
Size of room, fridge, microwave, breakfast, cost The cleaning of the rooms could be improved, every once in awhile move furniture out to clean corners, around baseboards and under furniture a bit better
Good location. Close to Stanford. Ok jacuzzi tub. nice room with desk and 2 extra chairs. Good for eating dinner on.
Good deal Costruction
Front desk service. Too much street noise,all night. Noisy refrigerator. Unplugged it in middle of night.