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Everything Pillows were too small and lumpy.
Easy and hospitable check-in, clean and comfortable room, good breakfast to start your day. Met my needs for a quick and easy business trip. Could hear the TV and a phone conversation from the room next door. I could even hear the buzz of incoming texts vibrating from the room next door.
Clean, friendly staff, good breakfast. In walking distance of many convenient stores. Quite neighborhood. Elevator was very slow
It was quiet. Breakfast on weekends does not open until 8am. That is no acceptable. The shower was almost a dribble to get even warm. When i stated that 8am was not acceptable for breakfast, the check in employee certainly did not care, that's the way it is.
We have stayed here before and we enjoy the quiet, privacy, comfort, cleanliness and professional staffs assistance. We choose it as it is close to family living in the area. The pool area is small and typical for a small motel.
Free WI-FI, computers, parking Credit card was charged befor check in
Thank you for checjing on us at our arrival.
Friendliness of the staff, cleanliness of the room. We were there as it is close to the hospital where we're receiving treatment. Staff was very accommodating, letting us checkout a little later. Would return if don't plan to stay in the room for long. Value for money. Refrigerator and AC/heat was noisy when they come on, thin walls where we could hear people walking above us and neighbors talking at a normal conversation level.
Free upgrade to a Jr. Suite-Free breakfast. Quiet, good internet service No complients
facilities upgraded since last stay 2 years ago price is out of line for the nature of the motel
The staff was very corteous and attentive to your needs. The breakfast was perfect for on the go. The room was clean and the sheets smelled great. The price was right. The only thing was you can hear the traffic and noises outside.
Its proximity to the event to which I went. I would have considered putting the heaters up a bit on the wall leaving floor space for occupant activity.
Andy, this is Manuel. Thanks very much for your educated manners. I see you soon.Manuel Fernandez. Motril, Granada, Spain. Take a look to the telephone line because I can't make any state and international calls. Thanks.
Staff was quite courteous, even with a late evening check-in (the attendant walked me to my room as I was having trouble with the key!). The room was inviting, clean, with coffee available in my room. Would stay there again. A good value! I was relieved that there was parking within the hotel immediate area. Traveling alone, I would not have liked parking in the back lot late at night! But, the neighborhood seemed quite safe!
Was kept awake by noisy party in room next door that lasted from 1 am until 6 am- even though I called to complain twice and had to at four in the morning go to the office in my pajamas begging to get some peace, quiet and sleep. No luck. Air outside your door reeks of pot smoke no matter if you change rooms. Nothing is done about this. Staff not interested in checking these things out for themselves. Many respectable people stay here, yet so too do groups of people looking for a place to have noisy sex, drink and do drugs- meaning you will not get any sleep on certain nights and will have paid to involuntarily inhale drugs and be kept awake by nasty noise.
Staff was nice, room and bathroom were clean. The continental breakfast the next morning was very adequate. Room was on the first floor and I could people waking around on the floor above me in the middle of the night. I thought that booking.com would save me $$, but I would have gotten the same rate if I had walked in with my AAA card.
The staff were incredibly helpful and friendly That we couldn't stay longer
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Clean, well furnished, and good mattress.
Close to Stanford where my daughters is in the hospital. It's just ok. Pretty much a slightly better motel 6. Cheap and clean. That's it. Breakfast was ok. Not great.
The room has quit some space and good facilities. The breakfast is poor, as a matter of fact it isn't a breakfast at all.
It's location near san Francisco The Spa should be renewed and the rooms could use some refreshment as well.
NICE HOTEL , GREAT SERVICE AND ROOMS ARE CLEAN. NICE RENOVATION
My husband and I had went to CA .We wanted to visit SF. so we intended to stay south of the city. I was concerned because it was such a reasonable price for the room. Seems you get what you pay for, quite often. I was so thrilled to find a very very nice room, a small fridge and microwave, pretty quiet and safe. We were even more thrilled to find a grocery store a block away and the either way. After spending time in the city, we were VERY please with our choice of location, and specifically hotel. We will definately stay at San Carlos Inn again.
Great price, comfortable rooms, great food options nearby. Overall, this place isn't fancy but I would stay again for the value.
As seasoned travellers who have a reasonable sense for the level of security and cleanliness, my wife and I say that this 'hotel' is rated 'Unacceptable'. We will sleep in our car before sleeping here. \nI would not trust my family's safety in this area, and I certainly wouldn't leave anything of value in this hotel. The neighborhood is 'challenging' at best. If you read this and have doubts, then I can only suggest this; Having travelled into Mexico, Belize, Canada, Europe and USA; we have seen and travelled into 'poverty' and stayed there. \nHowever, this is one of those 'hotels' that is a 'NO WAY'\n
the motel is very small but the people are very nice. we had trouble with the t.v. and they fixed right away. I would stay there again
I was pleasantly surprised with my stay. I would highly recommend.
I received good wireless service with a clean and comfortable room.
For some reason, this hotel has received positive reviews on some online travel sites; unbelievable. I stayed at this establishment once and in doing so was able to determine that I will never stay here again. Upon arriving, the staff was rude and not very accommodating. I was checked into a room upstairs that was in complete disrepair and possessing a foul odor. The bathroom needed work to bring it up to 1950's standards. The towels and linens were threadbare. I had to cover the pillowcases with my own clothes so that my face and head were not subjected to hairs and anything else that happened to be present. Lastly, the lock on the front door was broken so I had to work to ensure the room was secure. The aforementioned are the highlights of this facility. When one considers its fairly consistent cost structure, you are far better served sleeping in your car.
It has been upgraded and I would highly recommend this place.
I like this motel, will come again. Good service. Nice friendly staff.
I really liked staying here. It was very close to Cal train station. The room was clean, the beds were comfortable. I would highly recommend this place to everyone! The hotel was pleasant, with very courteous staff. Since the price was very low, we didn't really have high expectations when we arrived so what we did see we liked and found very acceptable. Not luxury but then again we didn't pay for luxury. If you want peace and quiet, which is what we wanted, this is perfect.
San Carlos Inn is nice place to stay in the San Francisco bay area. I am happy with my stay at this hotel. Nice, very clean and quiet. I checked in 2 am with no issue clerk was very nice and helpful. Very safe neighborhood its very easy to get train for San Francisco. There are numerous great restaurant in San Carlos Downtown near by. The front Desk was friendly and courteous--we asked for extra pillow and towel and they provided with no problem. Bed was comfortable and the TV had lots of channels. I don't understand why people are so picky- this isn't some fancy five-star place. This is the kind of place I like to stay at.
The room was clean. The hotel is directly beside a railroad, (something of a switchyard), and very close to a major highway. The noise was inbelievable!! Adding the noise was the hotel itself. The noise from people walking above my room or along the walkway beside the room was ridiculous. My co-worker in the room beside me put it best; it was like being inside a snare drum!
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
They offered a decent breakfast spread, microwave and mini-fridge in the rooms, decent open space in the room. nearly 24 hour shuttles to the airport for free.
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am
It was good for the price. The staff was nice and the rooms were clean. I did not like that it was a half hour away from everything that we wanted to do in the heart of San Francisco.
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
The hotel location was just far enough from the heart of San Francisco to get a good price, but close enough that driving wasn't an issue. There was mold in the showers that my boyfriend had a pretty strong allergic reaction to, but overall the room was quaint and clean.
Very welcoming, great employees. Free laundromat, reasonable free continental breakfast. Beds were not that comfortable...and no small frying/egg skillet to mske the kitchenette functional.
Wonderful hotel. Comfortable beds, feather pillows, full kitchen, extensive breakfast, and it even has a small DVD library available if you want. Hardly any downsides. Setting up the DVD player in room was a bit of a mess and the pet fee was extremely high, particularly if you are there for only a day.
Loved your pillows and mattress You need more seats/tablesl for breakfast
Several pillow cases were scented with perfume. Pillow cases had not been changed? Bed sheets??
Everything was wonderful. Fresh fruit and cookies were much appreciated when we came into the lobby. Staff were so friendly and efficient, The room was very nice and quiet. Couldn't get a second nights stay.
I thought they had a complimentary breakfast, they didn't I got charged 12.99, I wasn't happy about that !
I'm glad there was a restaurant available. But I'm used to having a free buffet offered. There wasn't a free buffet.
Convenient location from airport or to downtown San Francisco. Excellent conveniences such as a business center, workout room, laundry facilities, and accessible room availability. They had multiple areas for business travelers to sit and work. They have their own restaurant on site so dinner and a full breakfast was offered at a very reasonable price. The staff was very friendly and accommodating. I was very impressed when I received an email to confirm our reservation and it offered me other things that I might need, for example extra towels, blankets and even a quiet room. The only reason I didn't 5 star the hotel was because the beds were definitely full size and not queen and they were very soft and a bit lumpy. Additionally, their pillows were also very mushy and not firm enough to support your neck. Other than that it is a very nice place to stay. Full size beds instead of queen, soft lumpy beds and mushy pillows that were not firm enough to support neck.
Clean room and polite staff. No pool.
Close to airport with free shuttle every half hour Booked a king size bed with whirlpool. I didn't read the fine print that said if available which meant I didn't get the whirlpool.
Staff was friendly and responsive. Room seemed clean. Staff gave wrong information about the hotel's shuttle. After waiting for more than 45 min for a shuttle that I was told would be 15 min., I ended up having to waste time and $$ to pay for an Uber driver. No complimentary breakfast.
The staff were super friendly and helpful, the hotel was really convenient to downtown SF(18 minutes away), and with an amazing view! Hotel room was clean and comfy! It was definitely worth it for the price paid. There was no complimentary breakfast, had to pay for it. But otherwise everything was great!
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
good location and reasonable price
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
Spacious rooms Noisey!
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
The hotel was nice and pretty clean. There were dirty glasses outside our door when we checked in and our bedside lamp was broken. It was unplugged when we got there. When I plugged it in it didn't work. It was missing a lightbulb. They came and changed the bulb and finally got it on but then it didn't want to turn off that night. Must have had a short in it. I complained twice and they said they would change it out but never did. Mysteriously the 2nd morning the alarm was set and went off at 5:30am. We hadn't set it and it hadn't gone off the day before. Very odd and annoying. I won't stay here again. There are a lot of choices in the area.
Clean, good breakfast every day. Comfortable stay with kuerig coffee in room. Location more towards downtown little crowded. Parking entrance in front only. No pool.
Lucked into a room with plenty of light and a full-size couch. The rooms at this hotel appear to be recently renovated, and the renovation team was quite creative... this hotel looks nothing like any other Holiday Inn. Creative cleaning staff, too!
The room was incredible, far nicer than the star rating in my opinion. The staff was rude. Arrived at 2:40, would not let us check in until 3:00 sharp. My fiancÃ© was sick, so I tried to bring her breakfast to the room, the lady wouldn't let me; when we came in and ate together she stared as us, arms crossed the whole time
Very comfortable and well maintained. Staff were all potite and professional. N/A
Quiet; friendly staff, especially at breakfast. Price jumped up by $60 while we were searching. Room was a bit flimsy. Picture on wall made a fairly loud noise just from walking on the floor.
The rooms and bathrooms were modern and spacious. Good assortment of breakfast items.
really nice in the details! feel warm! and the light in the room is just enough and vary convenient nothing I think of
everything park was a problum foe me because of my trailer
This guest did not leave comments about this hotel.
Very nice room and the breakfast area was very clean and always had a very friendly hostess there who kept it cleaned and filled. Nice choices, fresh and good looking fruit etc. The front desk staff was very friendly and helpful. Liked the cookies too! No
This guest did not leave comments about this hotel.
Size and location of room. Decor and cleanliness of room. Firmness of bed. Quality of linens. AC worked well. We liked the infused water and fruit basket in lobby. Robot greeter with complimentary welcome water was fantastic! Street location was a bit sketchy. Internet was poor as it kept cutting in and out.
We had to change our check in time to late in the evening. No problem at all. The drainage in the shower backed up a bit and neede to be checked.
Very little sound insulation. From my room you could hear everything that was going on in the room above. Same with traffic noise from busy road outside
Front desk very helpful printed out map quest info polite. Maybe put carpet runner in front of sinks in bathroom because of sanitary reasons. People standing there water all over floor. Nite light also very dark when using bathroom. Will stay again!!! No night lite in bathroom...very dark when getting up.
Beds were comfortable and towels and linens were nice. The room was very large and spacious. Check in/office was difficult to find. They must be remodeling. Free parking was limited to one car with a fee for additional vehicle, elevator was very slow, and no free breakfast offered. The room had a very small refrigerator.
big rooms. re-modeling front desk and only 1 worker!!! Hopefully they fix it up quick, she tried
New building, great decor and fixtures, comfortable bed, quiet room Building was unfinished, breakfast was way overpriced and too greasy
Large sized room
The size of the room was fantastic . Being under construction is difficult for staff and guest but the staff seems to handle it well.
Clean and cozy room, best pillows and mattress! Slept like a baby. Friendly staff. The rooms are very difficult to locate since they have several buildings. The staff is very nice but did not provide a map. After a 12 hour drive, it is difficult to retain all the confusing information about the location of your room.
This guest did not leave comments about this hotel.
Large, spotlessly clean and comfortable room and bathroom. Shops and restaurants are about 7 - 10 minutes away by car. It's near SFO Airport, but far enough away not to hear airport noise. The restaurant looked rather uninviting. I chose to eat elsewhere. There are no shops and other restaurants within walking distance, so you need a car.
Main lobby undergoing renovation which was both confusing (as to where to enter hotel) and inconvenient.
Fridge and microwave in the room is a great amenity. Also parking is free. There wasn't regular coffee available in my room. There was only decaf and tea. It was almost time to check out and would have been inconvenient to go downstairs or calling and waiting for them to bring some to the room.
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
I booked this hotel as it was a good price, had great reviews and was convenient enough for a conference at the Moscone Center without paying ridiculous downtown prices. I wasn't disappointed. The staff were all really nice, the room was comfortable, very eclectic design, modern bathrooms, but some very opulent furniture. About a 15 min walk to the BART, 10 min to Caltrain, about 5 min walk to the downtown San Bruno area that has quite a few restaurants and shops. Would definitely stay there again and make time to try the spa! I didn't think the breakfast buffet was anything special. but since it was included in the price, can't complain.
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
A nice hotel. Staff very friendly and helpful.