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They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Everything else was great Price for parking
Location No swimming pool
Great location great front desk people beautiful view Drink left in room from previous occupant
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
They were accommodating and nice
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
The room stunk! For $600 get some air freshener.
Awesome views of AT&T Park and the Bay. Front desk agent was great.
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
good fittings and decor
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
Windows face directly into office building just 10ft away. People in the office can see directly into your room
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Being charged $60 to valet a car in unacceptable
Liked the decor and comfort of the room Phones are not answered in time
- Great staff, very friendly & helpful!! - Perfect setting for a weekend getaway in SF. - Our Room: We had the Jr Suite. It was a good size, very trendy. It was great for our bachelorette party. The room came with a JamBox, which was very much appreciated since I forgot to pack mine! - Location was good for our use. The hotel is 1 block from the BART so it's easy to get around from there. - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!
Staff was very accommodating Decor was cool. Great location I'd rather see a coffe maker in the room than the espresso machine
The staff were very accommodating . They only had 2 treadmills
Very nice gym w/ 2 treadmills, 2 elliptical machines with lcd screens, and one cycle. Good selection of free weight dumbbells. Great machine weight with a variety of exercises. Towels, fruit and even sparkling water. A good touch was the disposable headphones. Also has a nice game room; ping pong, big wooden jenga blocks, shuffle board, pool table. Location is great, very trendy art and generally polite staff. I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.
Website Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again
Trevligt hotell som ligger nära allt. Små smidiga rum, som låg nära den gemensamma toaletten och duschen i hallen som var fräscha och lätttillgängliga. Kaffe och muffins serverades i receptionen på morgon.
Närheten till city. Ingen toalett på rummet.
Centralt placerat, ett rimligt pris. Bra med trådlöst internet som ingick.Restaurant och pub i anslutning till Hotellet.
Centralt beläget med närhet till såväl tunnelbana, bussar, spårvagnar och cable-cars. Dessutom nära till shopping och union square. Lätt att ta sig till Fishermans warf. Utmärkt läge. Personalen var fruktansvärt otrevlig och sur (förutom städerskan). Ingen hälsade i receptionen, de tittade bort när man kom in i hotellet. Ville man ha hjälp låtsades de som om man inte fanns, fast de stod vid disken. Man var tvungen att trycka på klockan på disken för att de skulle titta på en.
Bra läge, nära transport från flygplatsen och de adresser jag skulle besöka. Även om det var en smula slitet var det rent och snyggt. Lungt. Badrummet, var litet, men det var helt och rent.
Läget, nära stan, kommunikationerna Osar av mat i korridorerna. Lite dåliga rutiner vg safedepositbox-användningen hos personalen
Got a great room price for SF standards and it was modern, New, clean, walked to Giants game, not exposed to noise @ the game. Staff very welcoming and helpful. Convenient location. Breakfast Valet parking- $$$$$$$$- crazy , neighborhood needs lots of love
Location and price Small room, two outlets did not work, parking too expensive
Friendly staff, clean and near everything! Love it! nothing
Friendly accommodating staff. New and clean. Good location. First room was fine, then they moved the 3 of us to one very tight one with the only light coming from a light well - inadequate room lighting - much too dark. Okay breakfast offerings. Two fire alarms on one day - evacuation at 8 am and again later.
The desk staff was very helpful and accommodating. They sent up maintenance immediately when I told them the safe was locked before I checked in. The safe was locked when I checked in, the housekeeping staff forgot to empty a garbage that had food scraps in it, and the shower door is very difficult to open because the glass door doesn't quite clear the stone entry.
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
Staff was excellent. Area of the hotel. Not an area I would walk around.
Parking garage is $45 Small restroom and no fridge
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
Staff was very friendly and helpful.
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
Kitschy decor is cute, gives room a less sterile feel. The hotel markets itself as boutique, but is actually owned by the Best Western across the street.
Staff members were very polite, and helped with obtaining taxi when Love Fest - parade along Market Street was in full swing. Only experienced one staff member more interested in his dinner break than serving customers. Try and avoid room facing road, very noisy traffic and people walkingby. Not suitable for ladies to walk back from Market Street when it is dark, to Motel - 3 blocks. Unfortunately a lot of homeless people line the road en route back, esp at night. Staff friendly, however, would not accept Travel Card insisted on card with name on it, which was inconvenient.
Its a stylish place, in a not so great location; however the personnel were very nice. The location, and parking fee
N/A wouldn't accept cash and unfriendliness of staff
nice room.very nice looking and comfortable. no ice machine on the floor.paying for parking.
Very friendly and helpful staff Offers free wifi but very very slow and does not work most of the time
The staff were great, very helpful, and the room was pretty cool Minor point, but the tv reception was awful and the remote control did not work.
I loved the room decor. Although having a refrigerator in the room would have been good for storing my medications. The location is bad and the availability of something decent to eat past 10:00 p.m., is none. The staff added additional items to the billing and I had to request several times for the rate to be corrected and the additional items removed.
Close to a BART station. Very convenient from International Airport. Public safety is not so good around the hotel. Sometimes, in the midnight, outside of the hotel was noisy.
Helpful staff, comfortable bed. I would have liked more extensive breakfast choices.
Good clean room, friendly staff, value for money. Location not ideal with quite run down surrounding areas
Billigt och man får det man betalar för. Ligger ganska nära shopping men inte i bästa kvarteret(granne med porrbio) dock känns market street rätt säker. Kalla donut och amerikansk kaffe för kontinental frukost är falsk marknadsföring. Funkar bra som eftermiddagsfika om man sparade den.
Centralt läge och hjälpsam personal! Rummen var inte helt rena, och hade behövt en uppfräshning!
Hotellrummet var väldigt rent. Hotellet låg i ett dåligt område och dessutom fick vi inte en kontinental frukost, utan en dounut.
Centralt läge med gångavstånd till mycket. Bra kommunikationer. Mycket tillmötesgående och vänlig personal. Hotellet gammalt och lite slitet men med tanke på priset helt acceptabelt. Kvarteren kring hotellet mindre trevliga och inbjuder inte direkt till kvällspromenad. Granne med sexklubb till exempel.
centralt läge, bytte handdukar ofta, vänlig personal illa är ett starkt ord... vi saknade säng/läslampor+litet sängbord, frukosten kunde haft alternativ till donuts(iofs färska o goda) men urval av plain bagel o croissant (fanns på samma inköpsställe på hörnet, billigare!) hade varit bra; slummiga gata (men antar att detta bidrog till resonabelt pris!)
Cleanliness of room and friendliness of staff Size of the room- too small
We liked the bed and the bathroom. It was kind of small but understandable in San Francisco. The neighborhood was very nice and there were plenty of places nearby that were reasonable to eat at. The staff were very friendly and helpful. We had paid extra for a street-view room but did not get it. Instead we got free parking so, we didn't ask for a change.
Really pleased to stay at this boutique hotel right in the heart of the city. The location was great for getting to SOMA and the Castro. The room was cute. The staff was particularly great. Both Darren and Ellen were so friendly and helpful. This was a much better option than the Travelodge where I originally planned to stay. I stayed another day the following weekend because the place was so charming. There was a bit of road noise from being right on Market, but hey, you're right on Market. It was a bit hot which is rarity in San Francisco. Air condition could have been nice but I understand why the room didn't have it since hot days are so rare. These are really minor things you might experience with any hotel in the area
The central location which had a lot of boutique shops surrounding it The staff didn't answer the phone when we were drivingaround to find the hotel, the rooms were bare bones with no amenities whatsoever, the parking is a slightly discounted lot about a block away ($15 a day)
This hotel was a great value for San Francisco. All the other hotels in the same price range had frightening reviews. My boyfriend and I were comfortable throughout our stay. Most reviewers mention that the rooms are small, but that wasn't so bothersome, as we literally were in the hotel just to sleep and shower. We would have liked if there were a small mini fridge (for leftovers and drinks) and a dresser, though.
Everything was perfect. Very clean, super friendly and helpful staff, also great location! No complaints.
The staff was great. Recommended a nice dinner and breakfast spot for us. Very welcoming and the atmosphere was very relaxing. Showers had low water pressure. But other than that, everything was great.
Really friendly, helpful front desk staff. My room was very clean and comfortable. The window was only single glazed and overlooked Market Street, so it was a little noisy. Hanging space was also very limited.
The hotel's in a pretty good location with good access to public transportation. I was able to get around using buses, BART and the trolley out front no problem. It might not be the nicest part of town but it wasn't bad. I didn't feel unsafe at any point in the immediate vicinity. There were homeless around but I saw that in lots of parts of the city. When I got to my room, I was glad to see that it was spotless and bright. It was a very basic room but had everything I needed, with a couple nice little touches. The bathroom I had was large and clean with a jacuzzi tub (that I felt too bad to use... signs about a CA water shortage all around town). Bed was comfortable. The service at the front desk really made it stand out though. Ellen was incredibly pleasant and helpful and it made all the difference in my trip, honestly. She had spot-on recommendations and took the time to get a feel for what you might like. It was a little bit like having a friend in the city to help you get acclimated. I'm sure she wouldn't bother you if you're just looking for a place to stay, though. For what I paid, I'd definitely consider staying again on my next trip to the city. They give you a key to the front door that's $200 if you lose it and have to get it replaced! That was definitely an extra stress I didn't want to worry about on my trip. They need a light near the bathroom mirror. It was hard to see my face for shaving so I was pretty worried I had missed a spot. The road noise was a little annoying, but tolerable. I came in November, so maybe they just hadn't turned on the heat yet, but my room was pretty darn cold in the morning. It was fine for the rest of the day and at night though.