Excellent location; free coffee and tea services in the morning; comfortable bed and towels.
The location was very good in the heart of the Union Square and everything was walkable from it. It was a little overpriced for what it offered.
comfortable, friendly environment with staff and other guests Missed Maverick the dog...but it wasn't the hotel's fault, he was sick!
Very good hotel nice staying I will go agian and I will recommend for my friends No thing worth
Very good service and location.
Extremely helpful staff.
Nice rooms - well designed, comfortable beds, good bath products, friendly staff. I liked that they were dog friendly, LGBT friendly, and had a daily run scheduled for guests. No in-room coffee and small gym where the TVs didn't all work.
Though expensive, everything was top notch.
We enjoyed the proximity to the cable car line, the trolley line and Union Square.
Excellent, awarded restaurant. Great location. Did not like the location of the toilet door in the room - right next to the bed so you face it when you sleep.
Centralt placerat, ett rimligt pris. Bra med trådlöst internet som ingick.Restaurant och pub i anslutning till Hotellet.
Centralt beläget med närhet till såväl tunnelbana, bussar, spårvagnar och cable-cars. Dessutom nära till shopping och union square. Lätt att ta sig till Fishermans warf. Utmärkt läge. Personalen var fruktansvärt otrevlig och sur (förutom städerskan). Ingen hälsade i receptionen, de tittade bort när man kom in i hotellet. Ville man ha hjälp låtsades de som om man inte fanns, fast de stod vid disken. Man var tvungen att trycka på klockan på disken för att de skulle titta på en.
Läget, nära stan, kommunikationerna Osar av mat i korridorerna. Lite dåliga rutiner vg safedepositbox-användningen hos personalen
Bra läge, nära transport från flygplatsen och de adresser jag skulle besöka. Även om det var en smula slitet var det rent och snyggt. Lungt. Badrummet, var litet, men det var helt och rent.
Very friendly and attentive staff at all levels. They went above and beyond for some of our requests. Food at the onsite restaurant was delicious though a bit pricey. Location was a bit dirty with a lot of construction and older run down buildings around. Lots of noise from the major road behind hotel came through the closed windows as if they were open. Parking was over the top! $60/day!!
Good Location. Overall everything was alright. Nothing too wonderful, but nothing too critical. The lobby was fancy, but rooms werent wonderful. Not the friendliest staff. I found it strange that when I called for a bandaid, the front desk tried to sell one to me. I have been to other hotels, including Courtyard's, where they will just deliver something small like a bandaid to you if you need it. I even recall needing feminine products and they were sent to me. Considering the price of the hotel, and the parking ($59/night!), you would think a simple request like that would have been fulfilled.
The breakfast and the lobby were good The room and bathroom were not upto the mark for the price.
Great location, near water front, business district and tourism venues. Location was accessible via public transportation: Bart, CalTrain King At station approx mile or less away. In house Starbucks Coffee and restaurant. Utilized fitness facility, clean and mix of Dumbbells and aerobic equipment. Encountered negative experience with guests on our floor using Marijuana, hallway and elevator on or floor. It reaked of the odor during the Second day or our stay. A bit of loud partying on our floor as well. We notified the desk a few times (they offered to give us another room), but apparently they weren't able to locate the source. Disappointed that errant "Spring Breaker kids" ruined an otherwise pleasant experience. FYI we were traveling for leisure, and had our 8 he old son with us. Not the environment you'd want a child exposed to.
Staff was very friendly and accommodating, very quiet rooms and I felt very comfortable using the facilities. The beds were very comfortable and we had ample space. Great stay overall.
It was a perfect location to see the Embarcadero and the ballgame...a good center for traveling around town. It was even a short walk to China Town, No breakfast menu...just buffet in the AM...too much food, too high of a price.
The staff, location and facilities. Nothing
We were a group of five girls and this hotel stay was great! Room is spacious, beds comfy. No complains. Pool is small
The staff was very accommodating for my elderly parent's needs.
Easy walk from the Bart after coming in from SFO. No uphil climb with cases like we had when we stayed in union square. The larger room allowed us to have all 3 kids in the room so no second room. The walk to union square took less than 5 minutes and easy walk to transport to get all over the city. Would definitely stay here again. Breakfast was really expensive. Kids would never have eaten $21 worth of food. There is a Starbucks in the lobby though and lots of breakfast places enroute to union square. The crepe food truck on the corner was delicious. Only other complaint would be that the shower pressure was low when other rooms were using. Why no pressure regulators Marriott?
Awesome views of AT&T Park and the Bay. Front desk agent was great.
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
The room stunk! For $600 get some air freshener.
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
Staff was very friendly and helpful.
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Staff was excellent. Area of the hotel. Not an area I would walk around.
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Parking garage is $45 Small restroom and no fridge
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
Close to At&T Ball Park Location
best location ,sleep well ,quite ,comforte breakfast
Poor Enviroment poor and customers have to go to their rooms which was located on the opposite side of the check in Main Hotel, the breakfast was poor as well,nothing added after food finished.
Location was good for all major attractions. Easy to drive to location Towels very thin and small
Didn't know they would put a hold on credit card. Stairs and elevator was broken
Free Wireless Cold
hotel was fine, cleaning crew were polite and the morning front dest person was very polite the front desk person that was there when i arrived at 3:00 am July 4th was very rude had an attitude and with an attitude said i needed to make a deposit of $100 but he was very rude wouldn't answer any of questions i was not comfortable with him what so ever.
The people at the reception were nice and helpful. There was some smoke from cigarettes although the hotel was declared non-smoking. The breakfast was poor but with some additional shoppings ok.
The Friendly staff It was slightly noisy, you could hear everything outside, but not bad enough to ruin your stay. There was also a lack of entertaining television channels.
Nothing my experience was horrible
Website Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again
Very nice gym w/ 2 treadmills, 2 elliptical machines with lcd screens, and one cycle. Good selection of free weight dumbbells. Great machine weight with a variety of exercises. Towels, fruit and even sparkling water. A good touch was the disposable headphones. Also has a nice game room; ping pong, big wooden jenga blocks, shuffle board, pool table. Location is great, very trendy art and generally polite staff. I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.
- Great staff, very friendly & helpful!! - Perfect setting for a weekend getaway in SF. - Our Room: We had the Jr Suite. It was a good size, very trendy. It was great for our bachelorette party. The room came with a JamBox, which was very much appreciated since I forgot to pack mine! - Location was good for our use. The hotel is 1 block from the BART so it's easy to get around from there. - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!
Staff was very accommodating Decor was cool. Great location I'd rather see a coffe maker in the room than the espresso machine
The staff were very accommodating . They only had 2 treadmills
The manager was really friendly, location is perfect - only short walk to the city centre, parking available at site. The area is a bit shaby, not really safe I guess. Continental breakfast is not really what was offered, more just coffeebuns and coffee.
it was close to Slim's, which was good because that's the reason we booked a room there. there's a bar across the street where we got drunk. that was cool. the parking lot smelled like urine.
Friendly staff, comfortable beds, big rooms
The hotel was clean and conveniently located for a 5 minute bus ride to Moscone Center. The hotel is in a dangerous part of town.
free internet and free parking included in price rooms are a bit worn down
Free internet access. Free parking. Room clean. Poor breakfast. Not fancy neighborhood.
I was pleasantly surprised at what good value for money it was being so conveniently located to downtown San Francisco. Free parking too. I was given a smoking room rather than a non smoking.
In spite of the location, my off-street room was surprisingly quiet
I didn't like anything of this hotel. It was not clean, the staff wasn't friendly and sometimes the staff wear pyjamas. In front of the rooms there were sometimes wanderers in front of the hotelroom. The prices of the hotelroom was too expensive.
The position is good considering the proximity to town center. Parking facility ok The position is bad since the area is filled with beggar and bad faces, particularly during late evening. The structure would need a general refurbishment
Great location, Clean, Even though it was on a busy street the rooms were very quiet.
The staff is really, really nice! Very good guys! The rooms have everything you will need. You wont regret it. It is a basic motel.
The only issue with this place is the noise. The room was really great actually but you can hear your neighbors with thin walls and people walking by your door and people parking.
This is not bad hotel after all. Firstly great Internet, friendly staff, breakfast (coffee and cookies with no limits ))) Hey, Ricky, man! Secondly, hotel is located in strange area, not scary, but that area needs your attention at the evening, near Mission, and Mission it's really strange, and I think danger place. I suppose at night also little bit noisy, but after my day's adventures it's ok, I slept like dead)) also I'd like notice that I still didn't received my money, which were deposit on my card, but I believe I will do.
I like the location. Although the staff tries hard... the wifi company you deal with always seems to have issues... there were the sam issues a year ago when I stayed there... your manager has to spend hours with the technician to solve the problem.... again its the wifi companies problem ... also you do not have enough parking
It was very close to Moscone Center and Market st, so I can easily go where I want. Staff was nice.
Ricky, the manager was great. He helped us feel at home. The room was quiet, clean and larger than I expected. I would recommend and return to Bay Bridge Inn. There were some gems in the area, The Wine Club, Whole foods and great bus connections. Initially the area looked dark but there were no problems.
It is located very close to downtown, great guy, good value.
Superb value for San Francisco! Convenient location. Walking distance to restaurants, shopping & mass transit (bart & bus). Modern, comfortable & clean room with coffee maker. Staff was very attentive & always concerned that all my needs were met.
Extremely friendly stuff that helps you a lot. They always try the best they can
Ricky is a great staff, is always there to help you with anything, he is always worried about your confort. The sheets changes every day, the room is clean. It's very good for an Inn. Air freshener from the reception is to strong.
Ease of parking. Relatively quiet. Not very well ventilated. I had to turn on the air conditioner even though it was cool outside. Also immediately after checking in and receiving my magnetic key, the person at the desk made another key, walked all the way over to the end where my room was and gave a person waiting in the alley that key. He spoke in another language so I didn't understand.
Helpful staff, comfortable bed. I would have liked more extensive breakfast choices.
The staff were great, very helpful, and the room was pretty cool Minor point, but the tv reception was awful and the remote control did not work.
Its a stylish place, in a not so great location; however the personnel were very nice. The location, and parking fee
nice room.very nice looking and comfortable. no ice machine on the floor.paying for parking.
Kitschy decor is cute, gives room a less sterile feel. The hotel markets itself as boutique, but is actually owned by the Best Western across the street.
I loved the room decor. Although having a refrigerator in the room would have been good for storing my medications. The location is bad and the availability of something decent to eat past 10:00 p.m., is none. The staff added additional items to the billing and I had to request several times for the rate to be corrected and the additional items removed.
Good clean room, friendly staff, value for money. Location not ideal with quite run down surrounding areas
Close to a BART station. Very convenient from International Airport. Public safety is not so good around the hotel. Sometimes, in the midnight, outside of the hotel was noisy.
Staff members were very polite, and helped with obtaining taxi when Love Fest - parade along Market Street was in full swing. Only experienced one staff member more interested in his dinner break than serving customers. Try and avoid room facing road, very noisy traffic and people walkingby. Not suitable for ladies to walk back from Market Street when it is dark, to Motel - 3 blocks. Unfortunately a lot of homeless people line the road en route back, esp at night. Staff friendly, however, would not accept Travel Card insisted on card with name on it, which was inconvenient.
Very friendly and helpful staff Offers free wifi but very very slow and does not work most of the time
N/A wouldn't accept cash and unfriendliness of staff
Really dirty and smelly Toilet was backed up, room smelled and the whole area looks scary
Nothing The overall experiance
Location was superb for my purpose Price is awesome for San Francisco My only problem is the place is really filthy, it could be improved with little effort. In general I'd be happy with the stay if not for the bed bugs experience. I was severely bitten. The management changed my room immediately but I am on my own with cleaning the luggage and clothes to ensure I do not transfer the bed bugs to my household.
The owner of the hostel was an amazing guy, super friendly and looked out for us during our stay. There were no bugs or anything gross about the rooms. The location gave you a real taste of San Francisco and was located close to everything.
the manager was great! The hotel is in the worst part of town - druggies, homeless, filthy rundown area. We were in San Fran at the very busiest time - this was the only room we could get. There was a big worldwide IT convention happening.
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I thought it was quaint. I think if you don't have huge expectations and you can make the most of it. It's worth it! A little dirty but I'm not too picky
The location The air in the room was not fresh, i saw some small flies when i walk in the room.
This guest did not leave comments about this hotel.
The location for my conference at AGU was the best thing of this Hostal Is a hostel, so do not expect something fancy. It is just to stay to sleep, exactly what I need in my trip.
It was in the downtown, and the sheets were clean. The neighborhood was not sympathetic, even the clerc suggested to not park on the streets.I did not have the feeling that the restrooms are really clean.It was expensive, it had been better when we drive 40 minutes to an other hotel in the suburb.
Good location, right off market Room was clean Good cafe right to the right of the hostel Staff was friendly Small room Only one bathroom and 3 showers per floor Border of tenderloin area so more than usual homeless
Nice staff. And pretty clean and comfortable at this price Loud neiborhood
The Utah in is very simple in what you get. In what you get, they do a very good job. The location isn't the best. Probably not appropriate for families and would suit single travelers best.
Nothing at all, it was awful The whole floor has to share one bathroom it was disgusting and old. Isn't even in a good part of San Fransisco, and a loud nasty bar was directly under the hotel. If you're looking for a cheap stay I'd drive a little further out of the city and get a decent hotel for the same price.
Nothing The location. The staff. The shared bathroom. I couldn't shower for 3 days because every time I went to go use the shower, someone was using it or there was standing water left in the tub from the last person using it. It was disgusting.
Attractive front, quiet. Uncomfortable beds, gum on wall directly next to the bed. Awkward bathroom arrangement.
The staff are great price was very good facility and the rooms are clean Underneath this place is a saloon that has multiple live performances per night and practices during the day (every day of the week). It is worth noting that the staff will do their best to move you to a better room Cleaning staff decided not to empty my trash for 4 days shared Bathroom and and shower
nice other travellers, central position, tv in the kitchen, kitchen also nice as meeting point with other people rude lying, stealing, bad staff. was pretty bad organized, people had to change roomes like every day while reserving 7 days or even more without any obvoius reasons.no communication between staff at all which partly doesnt speak any english-way too bad to solve the problems which come up like every day based on a stupid way of trying to run a hostel without the idea of what it means to comfort people.disgusting dirty fridge and dirty beds.even the computer wasnt working correctly. besides using exel to organize everything like living in the stone ages almost no room and enough knowledge in english language to discuss or solve problems-a mostly smiling like insane group of indian people without any skills- even if they try hard sometimes.c.
Accommodation for backpackers only. If it is not you case, go find a hotel. There was no parking area nearby the hostel after 9pm. The neighborhood is dangerous at night. If you are traveling by car, definitely do not park your car in the street. My car side window was broken during the night and my gps (which was hidden inside the car) was stolen. I was informed by hostel staff about the gang activities at the neighborhood only after the incident.
i lost my stuff after cleaner cleaned my bed. so i advice that everyone should not put your stuff on the bed.
The staff is helpful to my needs, but the location was a bit scary for solo traveler (gals) Bed was rough, I had a hard time falling to sleep. The bed was so hard on the top bunk. Waking up with a stiff back! There weren't parking at site. I had to go a block away for it. It was an uneasy feeling to felt while traveling there.
none could not sleep all night. it is my first time sharing a room with three other people. ventilation was poor. and there are small insects bothering me all night.
Just awfull!!! My plane was late, so I was late to check in (it was like 1 A.M.). So, I called to hostel to ask if they would let me in or I should stay in airport for night. They've said they would let me in. Guess what happened when I arrived to the hostel? Yes, nobody opened. Well, I waited for 40 minutes outside keeping ringing the bell, got cold, my vacation was ruined 'cuz next day I began caughing and blah-blah- blah. Next morning when I finally got my key, I was surprised that in my room it's not much warmer than outside. It was dirty, showers and restrooms are always occupied. just terrible place to stay in!
Friendly accommodating staff. New and clean. Good location. First room was fine, then they moved the 3 of us to one very tight one with the only light coming from a light well - inadequate room lighting - much too dark. Okay breakfast offerings. Two fire alarms on one day - evacuation at 8 am and again later.
Friendly staff, clean and near everything! Love it! nothing
Got a great room price for SF standards and it was modern, New, clean, walked to Giants game, not exposed to noise @ the game. Staff very welcoming and helpful. Convenient location. Breakfast Valet parking- $$$$$$$$- crazy , neighborhood needs lots of love
The desk staff was very helpful and accommodating. They sent up maintenance immediately when I told them the safe was locked before I checked in. The safe was locked when I checked in, the housekeeping staff forgot to empty a garbage that had food scraps in it, and the shower door is very difficult to open because the glass door doesn't quite clear the stone entry.