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Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
It was on the beach, close to restraunts, walking to almost everything Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!
Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly. Food is so-so and overpriced (no big surprise).
Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments. The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU LOBBY MUSIC VERY LOUD I USED EAR PLUGS
We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences Nothing to dislike
Our family loved the close proximity to the beach. Taxis were too expensive. There's not enough public transportation.
Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return. A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.
I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
location and beach were great.
The beach and pool facilities are great My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
Loved the suite with full kitchen. Would do this again! HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults. On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Beautiful hotel with open lobby and modern clean feeling. Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Wonderful service, style and ambience. Would go back in a heartbeat!
I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far. Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
I liked the facilities that La Concha offers for their guests as well as the modern décor. The location was superb and in close vicinity to Old San Juan, Isla Verde, and the airport. Ease to get around and shop around a bit , although shopping is somewhat limited. The room was clean and the staff very accommodating to our requests. The hotel had three pools, however the main pool was smaller than what's shown in the marketing materials. The infinity pool was great, only wished that it would have been larger. I would definitely say that the ocean view was a great bonus. Overall it was a very good experience at La Concha The beds and pillows were uncomfortable.
All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again. Nothing to complain about
I stay at La Concha frequently. I return because it is a comfortable, chic, friendly, safe resort with many amenities. The dining options are numerous. The staff are accommodating and friendly. The rooms are modern and cozy. The location is perfect. My favorite hotel in Puerto Rico!
All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location. The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.
a room without a window for 4 nights
Clean, quiet hotel; close to city bus for economical trips to Old San Juan; very close to ocean and restaurants; excellent complimentary breakfast. I would like to have been told, when checking in, about the pool and patio, which I would have used after returning hot from walking about.
A very good continental breakfast. The TV was decent. Old, needs painting and updates, very noisy with tile floors throughout and slaming doors during the night. Ocuupants next to our room checked in at 9pm and partied until 3:30 am. Front desk personel did not seem very interested in providing service. Pool water was merky. Ice for all rooms could only be obtained from one machine at the pool. I'm surprised that they remain in business. Bad ending to a fantastic cruise.
Needs to be renovated
The staff were very friendly and helpful. The rooms were simple but very comfortable. It is ideally located in the very popular Condado area The breakfast could be a bit more varied
It was affordable & 2 blocks to the beach. It was clear that the staff did not like Americans or really hated their good jobs.
Location is good. A lot of activities and shopping near by Bed too soft for my liking
We got to relax and enjoy the pool. And we enjoy walking around the tourist sites. Well, the only thing that we didn't like was that my daughters bed was full of sand and we ask for maid services but the sheet still had sand.
The front desk staff were awesome! Internet access was pretty simple, they just need a few more computers.
The extremely helpful staff at the front desk the breakfast was bad
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
Excellent staff and breakfast Nothing
Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs. No parking
Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable. Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Overall service. It was ok. No identifiable faults.
Big room Bathroom, small and disgusting, very dirty
Nice amenities. Very clean and accesible. Comfortable. Nice breakfast. The bathroom smelled too much to clorox. Expensive parking.
Cleanliness and lots to do within walking distance All the homeless people laying around in the area
The distance to the beach, the location in terms of dining/night life Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
GREAT value in an AWESOME location with great views! Nothing
Everybody was so nice to us! Needs room service ASAP
It's very convenient to get around in the area. I really enjoy the fact that the restaurants, bars, few other things were right there in the area. The hotel is OK it needs a lot of renovation the place itself but I only stay for three nights. If you're gonna stay for two or three nights that would be fine. The place needs some improvement in term of renovation, painting and so on....I guess you'll see you get there!
beachfront veranda and bar rooms are noisy and small. Elevator works when it wants to
The location was good, but there was no parking available. You are able to see the beach from a big window from the room. Staff is friendly. Elevators need to be remodeled. Bathrooms were dirty. There was no parking available.
Location is good Bad air , to much noise ,bad elevador
Location was perfect. Some of the front desk staff were not customer service oriented.
This hotel is right on this beach which caught my eye. They have a bar which lights up blue at night so it looks very pretty. The location is awesome! In the heart of all the bars/clubs..night life is never dull here. Condado is definitely a party town, lol. It's only like a 10-15 minute ride to old San Juan which is super convenient. The staff was very nice. Not sure why some reviews say the staff wasn't nice to them...maybe busy season or the customer had an attitude themselves! I could bother the staff at anytime time whether it be 2 AM or 2PM...and they'd assure me it wasn't a bother! The cleaning people were super friendly and were ALWAYS on time everyday to clean the rooms. Def recommend this place. The bar was pricey...$5 for the local beer, Medalla...hell no! LOL
Close to the beach Room was very small, not really looking good, no control over A/C.
The location was absolutely perfect. And you get what you paid for. The elevator was creepy.
This place has a amazing location and beautiful views. The staff is extremely friendly and helpful . They will tell you where to go how to get there where to eat etc...... Is one of the only gay hotels listed and there was a lot of heterosexual couples staying there . It doesn't bother me but not lots of gays there . And they didn't have a bar or restaurant
The pictures on the website looked nothing like the room-very very small room.
Ocean view from Lobby The room was the size of a jail cell, towels were small, didn't smell fresh and I found women's hair on them. Wifi didn't work , front desk said it doesn't reach all the rooms. I asked to be moved but front desk told me there wasn't any rooms available (on a Monday, total BS) Next day , I was denied a late check out for the first time in 16 yrs of travel. Funny thing is one of the employees told me they were atleast 70% vacant. So I'm confused with I wasn't switched to a diff room with wifi and denied a late check out to 1130am
The vrach, the restaurant next door Long complicated check in for a place with rooms like jail cells. Tiny bed, bad mattress, worn out sheets. Extra fees for everything. You can hear people from their rooms from down the hallway.
I can say that I liked the area in which the hotel is located... Unfortunately the staff has no sense of hospitality ... There was a young gentleman working with glasses can't pronounce his name starts with an H, from the moment we got there before check-in and knew that that our only option was to store our luggage when we asked to do, in a not so hospitable tone he said "that's all you can do" every time we had a question he seem to be on the phone away from the desk ... Our keys didn't work for room so we had to keep getting exported to our room every time we left the room ... This was quite inconvenience ...when we asked where the nearest parking garage w when we asked where the nearest parking garage was, it be grudgingly stepped outside to point out it while he was on the phone ...The young lady who was working who wore a blue shirt and had long dark hair tried hard to make up for the incomviniences but really couldn't offer anything.. For such a beautiful area this hotel really needs to step up their game ... having worked in the hospitality industry for years I was very disappointed I had a much better experience at an Airbnb nearby .. I will not stay at this hotel ever again and I will never recommend it I rather spend a few extra dollars and get the hospitality that my business deserves ...
Its an amazing boutique hotel Better than expected!!
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
Location and hotel boutique style. Loud AC unit
Worst experience with a Hotel I have ever had!!! Once in my room I noticed that the A/C was not working, so I contacted front desk and of course there is no on staff to repair it. I waited 3 hours to be moved to another room as I was left sweating to death. I receive my new room the A/C was acceptable. The next morning the staff are calling my wife to tell her to move back to the Death Bed room (Prior Room), why I'm at my training. They harrassed her for a few hours so I left my training to address this matter. We had to move for the third time in less than one day!!!!!! This place is one piece of ##!$@ and wouldn't recommend it to my worst enemy!!!!!!! EVERYTHING!!!!!
Location was wonderful, easily accessible to many restaurants and beaches. Room was cleaned daily, sheets, towels all replaced and floor swept. Great place to stay if you are on a budget, overall everything was wonderful. We did not want to leave!
The staff was pleasant & helpful. The kitchen with the shared refrigerator was very useful as was the natural food market across the street. The courtyard outside the kitchen was a very pleasant place to sit & enjoy breakfast or a cup of tea. The mattresses & pillows were perfect for a good nights sleep. The maintenance in the room could have been better, but so could maintenance in the City and at the Airport been better. It would have been useful to always have hot water in the bathroom and for the housekeeping staff to leave the correct number of face cloths each day.
We did not have electric for a full day staff said they were going to accomodate and they did nothing but lie!
Felt safe and clean there. Close to the beach and restaurants. All the parking meters were broken, so it was actually easy to find free parking. Very no frills room. Taking our luggage up three flights of stairs. No elevator.
Friendly staff It is not a 3 star hotel
good service no elevator
Just a lovely small hotel in a great location if you have rented a car. Check the bill during chek out as they tried to double extra taxes for the room!!!!
Good location. The room is clean, comfortable, but very small and extremely barebones. $2.5 per night service charge is clearly stated on your website, but they charge $2.5 per person per night and 9% tax over the service charge, too. If this is not a double-dip, what is it? Not enough tables at the breakfast area. In the bad weather, you might end up bring the food back to your room, where you won't even have a table to eat on.
I like that the hotel was always clean. The breakfast was really bad.
I liked the way the staff treated us. They were very attentive and courteous.
The Room was nice; bed was comfortable; bathroom was nice and clean. The outside lounge was nice. Had to climb to many stairs with my shopping bags. Would have preferred an elevator
location, able to walk to the beach and restaurants. good for staying briefly before getting on the cruise ship. hotel didn't have power for >3 hours, so our room was very hot without the fans/ac going.
I loved most of the staff.... The fresh ceviche was AMAZING! The bartenders downstairs of the hotel were the sweetest young ladies. We enjoyed hanging out with them. The location of the hotel was great. For the price, the room itself could have been a bit better but it was ok since I was only there a weekend (Thank God) ...except for the manager! She was not the best at all. Ugh. There was no hot water in the room for days! Then a few guest were complaining they had NO WATER for the entire day and couldn't even flush the toilet! It was so gross! Glad I was not that bad off! The times you did get hot water, you had to "jimmy rigg it" with the facet so the hot water in the shower could work! There was no place to hang your clothes either! ugh! I know my experience wasn't as bad as the guests that had no water at all but I seriously couldn't stand the cold showers! I caution anyone to stay here at your own risk!!
The outdoor lounge area on the second floor is a nice place to relax or just fetch some ice from the icebox. Also, the front desk staffer allowed us to leave our bags with him after we checked out at noon but weren't quite ready to leave for airport. We stayed three nights but our room wasn't cleaned on our last night.
It is a nice, quite hotel. Great for a short trip to San Juan or even a long one. You feel at home there. In general everythin was great perhaps the only major thing was the AC, to close to the bed so one can get sick with it. However, the fan was of great help.
good WiFi connection Breakfast does not include hot water with teas or hot-chocolate for those of us who can't drink coffee
Still holding money on my credit card.
The exceptional service and accommodations. Twice a day housekeeping, 24 hours pool areas, and peace and quiet. I arrived on my birthday; the staff presented me with a complimentary bottle of champagne along with a card in my bedroom. The room was upgraded to include a balcony. The staff was friendly and for the most attentive to your needs. The beach is a few steps away. The hotel is gorgeous! The hotel was not overstimulating with too many people nor the pool/hot tub areas. The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.
Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again! The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage). Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
Everything was Fantastic
The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great Not much to dislike.
Excellent venue. Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Rowdy and loud guests were able to be heard at 3 am due to poor insulation.
I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
the location is terrific, in an upscale part of the city. i think the hotel could use some TLC..paint and new furniture.
breakfast was minimale just toast jelly and a donut
Friendly staff, good location, Cost of the hotel.
The staff especially Rafael was very nice and accommodating. The location to the beach and to shopping and restaurants and access to cabs to get into old San Juan was excellent Price was good The fixtures were old. The towels were dingy. The Wi-Fi only works intermittently. The TV had DirecTV but only got about eight channels
I loved the closeness to the beach and shops
Super convenient location, acceptable price for what you get. A bit more work on cleaning and breakfast but not bad. I will certainly stay again.
Location was great. Asked for more towels. Told they would put them in the room. We had one towel in the room for four people. Upon getting back from dinner - no towels. Said they were unable to get more. After much delay, found towels under the counter. The window in the bathroom would not close, thus it was extremely warm, had to keep the bathroom door closed.
It is right next the beach, no view, but you are just steps away from the sand. The phones did not work the whole time we were there. The towels were very thin and kind of gross. No washcloth or hand towels either. Everything including the breakfast was bare minimum. You get what you pay for though.
It is situated at beach close to some good restaurants. Breakfast is a joke.
Overall, an excellent value for the money. Rooms are comfortable and immaculately clean. The location is in the heart of El Condado and is easy walking distance to all of the main Condado attractions and the beach. Free parking is provided which is rare for hotels in this area. Free breakfast and free local English language newspaper is provided. All rooms are well air conditioned and have cable TV. The free wireless internet connection did not work as well as it should have. One often had to go to the lobby to get an adequate connection.
Very friendly staff. Small, but clean. Breakfast is included- cereals, fruits, and coffee.and bread. Close to the beach. Elevator
Great proximity to Ashford Avenue (the main strip of Condado), just one walk down a well lit block. Just anther block to the nice Condado beach (not quite as nice as Ocean Park as there was lots of seaweed when we went). Room was clean outside of a funky smell emanating from the drawers of the tv/mini-fridge cabinet. Front desk staff was friendly and helpful with information on buses and parking. Limited parking on site but there was always a spot during our stay. Couldn't get the wifi to work in any part of the hotel.
Clean hotel, friendly staff. Close to beach and bus service. Basic room furnishings, crowded breakfast room, minimal offerings for continental breakfast.