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service was poor and staff very un helpful..never would use again
Some of the staff was really nice and helpful. The place is beautiful, will a very exquisite decoration style on the outside and a fair confortable decoration in the rooms Some of the staff did not speak english which made it difficult to comunicate in some circumstances
Very helpful, friendly staff. Beautiful hotel setting, an old restored monastery used mainly as a functions hotel ie: weddings etc No tea/coffee facilities in room and the restaurant is by prior booking only but we were the hotel's only guests at the time so maybe that's why
good location for a close to airport stay, only 20 minutes drive from Brindisi. Nice grounds The bedroom had no air conditioning, only in the small living area and it was not powerfull enough to reach into the bedroom
Nothing - The worst hotel we have stayed in for as long as I can remember Yes - all of it - Nothing is available - you have an appartment with a kitchen - but no cups - saucers - plates - water boiler - nothing. The restaurant was closed - "scuzi" so - no breakfast - town is 4 miles away.It is an absolute hopelss place to stay. Avoid
The hotel is an old monastery which has been renovated,the setting is very romantic and quiet.The rooms are well equipped and very clean.The pool area was out of the wind and very secluded and relaxing.
Beautiful building with a lovely pool and extensive well kept gardens fantastic value for the price
nice grounds,friendly staff. no equipment in kitchen , no tea or cofee makiing ,
It is extremely pretty and elegant and the staff try to accomodate your needs. Good both for family and weddings. No
The beds are extremely hard. It was end of season & most of the facilities were either closed or had to be asked for.The sun loungers were with drawn while we were out one day. My wife speakes limited Italian & we had dictionaries etc. We got more sense out of the maid than the people in reception even the one that was supposed to speak English & we had trouble paying the Bill, as they did not have an adequate invoice even though we gave them 24 hrs notice of our early leaving. Nowhere to park when Weddings or Night Club in use.
Very little. The receptionist tried very hard to find a room which we were happy with when we first arrived, and was very helpful. But this is a very, very tired hotel which does not, in my opinion merit a 4 star rating. The hotel desperately needs a complete makeover. The foyer is covered with a rumpled faded dirty carpet which is ready for a skip. We accepted the third room we were shown. The first non smoking room stank of smoke, the second had a broken toilet seat, but the third was absolutely fine, and spotlessly clean. Breakfast is completely DIY, as no tables are laid up and you have to get your own cutlery from an open drawer. Plastic glasses for the juice, and on both days I had breakfast there I was given a cracked jug for coffee and a cracked cup to drink it from. The cup was so well used that all the glaze had long gone from the rim! The only reason we did not cancel on arrival was because the other 4 star hotel was full.
The staff were great. The receptionist was terrific, going out of her way to help me find the location of a business I had to visit. Rooms were large with every comfort a traveller could need. Great location right on the harbour front overlooking the sea and within walking distance of the main shopping centre and loads of restaurants. Would return. No drinking glasses in the room even though there was a mini-bar. I suppose I should have asked but didn't so my fault!
I liked the style of the furniture and the effort to preserve the historic atmosphere of the early 19th century. The slow speed of internet services rendering it ineffective.
Beautiful hotel We didn't receive anything but a cup of tea for braekfadst because of an early leaving to the airport, although I had asked it in advance at the booking and we paid for a breakfast.
nice place, good location and service
Hotel with great old world charm - a bit worn, but none the less very charming and with a good location close to the main streets. Nice room with great sea view - and the best breakfast I've had in Italy.
Hotel reception staff were very helpful and available at all times. The location is beautiful right across the street from the harbour. Our room was looking a bit tired there were stains on the walls and the carpet was in need of repair or replacement.
The friendliness and courtesy of the staff. and use of fantastic swimming pool. Early mornings (06.00) were very noisy outside our room, loud voices from workman and slamming doors, also people shouting on mobile phones outside beneath our room. The air conditioning was not activated most of the time , possibly due to fact there were not many guests but if there is 1 or 200 guests the same leval of service should be made available.The guest is paying the same price ! and the service is rated 4 star
The presentation of the hotel on the booking site is a bit misleading. The hotel lacks any charm, contrary to what the pictures (by night) might lead you to believe. We were promised a room with view on the garden and the pool. First we received another room, when we insisted the hotel didn't hesitate to offer us an unfinnished room. According to the description there would be a gym, when you ask for it there appears to be none. Breakfast is poor. Still a hotel where you can spend a decent night but nothing more.
Speedy check in and out, clean & tidy Very poor choice of food before 8pm which is not good for a family hotel.
Room comfortable. Limited food choice at breakfast and for dinner.
I enjoyed the breakfasts and the room was good. The a/c and heater were hard to figure out. I did not like that the internet was not working for windows vista. I was there for business and it was very important that I be able to get online. A better system needs to be in place.
The Hotel was in an immaculate condition. The pool was lovely for te family. The location of the Hotel was on the outskirts of the town but within easy walking of local restaurant. It was disappointing that the Restaurant only catered for Breakfast. The hotel details included that lunch and evening meals could be taken, this was not the case. If we had known that we may not have booked our stay with them. We had a room that was on the basement floor adjacent to the car park. The smell of the cars pervaded the corridor which was not pleasant.
Very nice and clean. The staff was professional and helpful. The jacuzzi that is advertised is not turned on. There is a 10 Euro charge for using it. There are 2 restaurants advertised but neither is open for the summer. They do offer the buffet breakfast, but no lunch or dinner is available. The "no changes" policy was not very clear. My reservation stated that changes could be made 24 hours in advance but I was not allowed to cancel my last night and ended up paying for it even though I had to check out a day early.
Great hotel, all pretty new.everything is of a high standard, rooms are fantastic and it is really good value for money I suppose breakfast could be slightly improved
quiet, price, staff
hotel was clean and tidy with helpfull staff The hotel was advertised as having a restaurant but this was not available. This failing was very inconvienient.
clean,free easy parking outside,good staff.
It was a lovely tranquil Hotel in which to unwind. Quite music over breakfast was a nice touch! The pool was enjoyable. We felt that more could have been written about the hotel and its surroundings, and what the local attractions were and where it is best to shop and eat!
The Masseria itself is a charming stone farm with beautiful rooms, pleasant gardens and a nice swimming pool. The staff are very friendly and helpful. The local town, Messagne, was a very welcome surprise with a charming old town and castle and some excellent restaurants (the Giudamino, behind the church in the old town, especially recommended). You need to be patient to get hot water - but it is there! The breakfast coffee was also a low point (in Italy!) - esp the cappucini.
All staff were friendly and very helpful. It was in a good position near t airport but with no aircraft noise and close to a town where plenty of shops and restarants. The large flat screen tv in room did not work. Whilst we were provided with a much smaller flat screen tv the original was neither taken for repair or the fault rectified during our week stay. We were not advised why this was.
Staff were extremely friendly and helpful. The rooms were bright, clean and very comfortable. We paid 25 euros each extra for dinner at the Masseria which was a typical Italian meal with local specialities which was delicious and definately recommended. They also make their own wine we tried the rose as they recommended it to go with the meal and it was lovely.We stayed at the hotel for one night on our way back to the airport. It is very accessible to Brindisi airport but tucked away in the countryside which didn't make it feel that it was just a stop off home.
The quiet atmosphere and the friendly staff. Nice room.
Very calm surroundings wth a nice pool. Excellent big evening dinner You absolutely need a car with gps or you get lost
We particularly enjoyed how gently peaceful but formal the hotel was. We liked being able to do the things that we needed to do without our privacy being intruded upon. The staff were wonderful. The room that we chose was excellent. The breakfast was excellent, clean and generous. There was problem with beetles in our room, with very many on arrival and during the night. I don't think that they were cockroaches, but some looked as though they may be. There was also no hot water in the late evenings and in the morning we could only get the temperature up to a certain point, no hot enough for a shower. The biggest problem was getting to the hotel: the directions and maps need to be much clearer - we struggled and needed help on each of the times we tried to find our way back. Having said this, I would not want any of the staff to think that there was a fault with the way that they handled things - they and the hotel were lovely.
nice people, problems got solved immediately, save parking, quiet area
Location, location, location not ideal being in the middle of an industrial estate
Nice size rooms, clean and tidy Too far from the centre of town. It is in the middle of the industrial area and is not good for tourists who do not have own transport. To return to the centre of town cost 20€ each way.
friendliness of personnel (reception & cleaning staff), internet availability, guaranteed enclosed parking, possibility to smoke just outside room location is in industrial zone and not easily reachable without car, but for us this was OK (we were visiting friends and did not care about "touristic" aspects)
Economic, near the port, clean, secure parking, free wi-fi Maybe just far-way to the center, but with the car we tooked 5 minutes
The staff at the hotel were very friendly and helpful in making further travel arrangements for me. Very nice and quiet area. Good food. Would have been maybe a little better had it been located in the town center, but I enjoyed my stay immensely nonetheless.
The friendliness of the people
Close to client facilities, mini appartment good for own cooking very plain and simple and noisy, but that is rural industrial South-Italy I suppose!
Long distance from Restaurants
The staff were very friendly It was a fair way out of town, very difficult to get to. I was not close to the port.