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Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
Top service, location We didn't get the room we booked. The prices were untransparent.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
location is fine - price is too high overpriced
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
specially for business trips - breakfast should be erlier as 07:00AM
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
The staff shows absolute incompetence as far as client satisfaction is concerned
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
It has an excellent service!
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
room and service were very good. the concierge-marie and anna were very helpful to us,
Friendly staff and excellent location. Safe and pleasant
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
Position..real in the centre..perfect to visit the town.
room design was nice. you can not open the window - air con not efficient.
Good location. Good service. Expensive.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
To hot in rooms. Not good aircondition.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
The breakfast is great The room was small
It was a very nice stay. construction activities nearby.
Nice, clean, ideally located in the city centre and very good for sightseeing. Moreover, the staff is very friendly, and breakfast is generous
Clean rooms, renewed furniture, modest staff, price-quality is very good, location is perfect Noise from the street - not hotel fault, but not pleasant during stay
clean rooms, nice staff
-very kindly and helpfully staff. Very good located, the hotel is in the historical centre and if you want you are in a few minutes on the metro station.The building where the hotel is, is a business centre and the hotel is in the 2nd and 3rd floor of this building. But it was ok ´cause better a small cosy hotel with kindly staff as a big hotel with unkindly staff. For city trips and business trips perfect. There was no restaurant and bar only breakfast restaurant. But the staff told me that soon there will be a restaurant and bar.