nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
it is just in center what i want
The staff was fantastic in both courtesy and smiles.
the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
location and very well run
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Friendly staff and excellent location. Safe and pleasant
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
room design was nice. you can not open the window - air con not efficient.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
Position..real in the centre..perfect to visit the town.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
Good location. Good service. Expensive.
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
To hot in rooms. Not good aircondition.
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
The breakfast is great The room was small
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
specially for business trips - breakfast should be erlier as 07:00AM
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
Front staff is friendly for concidering in Russia.
all was ok, but the problem they do not have a bell man, I mean theoretically they have, but in reality nobody helps you with the lugagges.
The walk to subway (metro) is 10 min. The staff was very courteous. Breakfast was excellent. I did not try to use spa/swimming pool. Location for me was very convenient, but for tourism may be a bit far from the main sights.
the breakfast is very good and the Service of cleanliness are excellent. the fitness gym are something you do not see generally in hotel this gym is Equipped properly and excellent. no
Nice room, nice staff Billiard and swimming pool closed everytime you need them. And we chose the hotel cause my son likes swimming. Three star breakfast.
Idea business base with prices that werefair by Russian standards
One of the best hotels in S.Petersburg. The staff was very friendly. The room reflects the 5* comfort and was equipped accordingly.
Absence free Internet (Internet is payed by special card - it's no comfortable)
A really nice hotel. Rooms comfortable and food in both restaurants very nice. Well placed for visiting the city centre and tourist attractions and just a couple of minutes away from the nearest metro station Tea and coffee making facilities in the room would have been handy.
The Helvetia has an excellent location very near the metro and the main shopping street, yet is is very quiet. It comfortable and clean, while being less pretentious than other hotels in the area. The food served at breakfast is very good and their restauants are praise worthy.
TV Japan was available. No elevators. Having filled the bath with hot water, the water turned cold halfway. I could not use hot water for several hours !!
Good location, good food, good service high price
Hotel staff very helpful and all aspects of the hotel very clean and tidy.
Absolutely everything nothing
Everthing was wonderful at the Helvetia. The service was excellent - polite, helpful and understanding of foreign travellers who cannot speak Russian. The only little thing that I did not like was the bed. It was 2 x double beds to make 1 King Size bed, which meant the mattress was not suited for the bed. I think to make Helvetia even better, this will need to be addressed.
The staff were very helpful and friendly, the courtyard is lovely
calmness and romantic of enclosed restaurant area (beer + wine), excellent staff members
The level of service, friendliness of the staff and level of assistance they were willing to give.
Bath was nice. clean room paying for use of laptop for internet.
Clean,quiet,friendly employee,good service. The breakfast is too simple, I think. If this can be improved, it will be perfect.
Delux room Overpriced.
position,price aircon turned off at night, impossible to sleep, also due to a very uncomfortable mattress
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
The staff shows absolute incompetence as far as client satisfaction is concerned
It has an excellent service!
The rooms are very small, but cozy. Almost rooms are very sound-transmitting.
Good location and nice staff. But breakfast is not good.
I thought the overall concept - one counter staff, simple self serve breaksfast, 13 rooms made it a pleasant and friendly stay Rooms too hot at night
Excellent hotel staff, welcoming, very friendly and helpful! Round the clock free tea and coffee in the hotel's breakfast room. Clean, comfortable, great location! Free wifi in the room. We were very happy with our choice of this hotel.
We were particularly pleased with the professional and efficient yet charming way in which the staff handled queries and requests The hotel took some finding. No sign outside. We had to ask at a neighbouring hotel.
Location was accesible to main street and close to train station as well as main attractions.Buffet breakfast was substantial and good. Service staff was always accomodative and pleasant. No air-conditioning which meant that windows and doors (no netting) had to be opened and thus mosquitoes bit us. Lift was too small and old.
The hotel is in a good location, the staff is helpful. The breakfast is not very good and the bed is not very comfortable
The hotel is located at very convenient place with easy access to major touring places.
Location. Very friendly staff. Complimentary drinks and wi-fi. Breakfast pretty basic. No signposts on the street. Website says that hotel accepts credit cards, but they don't have the terminal, so they expect you to pre-authorize them for the use of your credit card.. we chose to pay in cash instead.
I liked the proximity to the centre of St.Petersburg and all the sights. The hotel was very comfprtabe and the staff were very obliging. Just a very temperamental shower which could change from very cold to boiling hot. We needed to be very careful when using it.
Extremely friendly and helpful staff. The hotel provided us with an additional Microwave for our small kid.The Staff speaks fairly decent English. The Restaurant is an added asset to the Hotel. Breakfast was excellent. The hotel is located within walking distance from the Metro & Bus Stops. A 'Prodyukti' (Grocery Store) is nearby for those visiting with small kids. The hotel definitely needs to subscribe to some international/ English television channels. The rates are marginally higher considering the facilities available.
it was in the middle of town. near metro. Breakfast was good. My room was facing the the open space at the back. 2nd floor. Had mosquitoes. But were provided with mosquito repellent.
There is water of yellow color at the bathroom, the room is not large, a bit far at the city centre, noisy. I will recommend this hotel in case of all hotels are on stop sales
Close to Nevskiy Prospect Dirty entrance, most staff doesn't speak english
The staff was more than excellent, very helpful. Their English was marvelously not bad. City center, 5 minutes from the subway. Spacious room with the good design. Breakfast with cold and hot dishes. WiFi worked good. Very nice beer restaurant, cheap business-lunch (it’s about 3 euro). I think I’ll cannot become thin… "Schweinehaxe"( it’s really crazy enormous pork foreshank!) was too tasty… Good restaurant)))
good location not far from the metrostation. the appartment was to small for 3 adults
The entrance was around the corner from the Nevsky Prospekt, so it's access to the upmarket shopping street couldn't be better. The receptionist when we first arrived was pleasant and helpful in spite of her limited English. It was incredibly noisy; my friend & I could hear the traffic on the street (in spite of earplugs on the second night!) and other guests in their rooms. Their showers were the noisiest we have ever heard; it was like standing next to Niagara Falls. The room was clean however the shower left something to be desired; it was difficult to regulate the temperature of the shower, either scalding hot or freezing cold, and it didn't drain properly so that by the end of a shower, I was standing in 3 inches of my own filth. Yuk! And it leaked over the bathroom floor. It was difficult to communicate with any of the other staff as they spoke little or no English. Worst of all, the room reeked of cigarette smoke.
Good location. Good rooms that were regularly cleaned. The hotel staff had to inform us in advance that the hotel building was under reconstruction. So it was not very comfortable for us to live in darkened and stuffy rooms inspite of bonuses for supper in the restaurant (the restaurant wasn't quite excellent, too). The TV channels were not properly tuned.
Value for money. The hotel was being renovated during our stay - this was pretty annoying, and something that we were not informed about prior to our stay. The breakfeast was bad.
Near the metro station. Cleaness. some staff don´t speak english
Room was very good,bed ! TV, and bathroom . Free mini bar each day- 2 waters- 2 juice- 1 beer - 1 can of soda. Out side appearance looks like nothing - street sign so small you will miss it, and big sign to high to see. Front doors are useless as was the door attendant. Inside you had to go up 4 steps with your luggage no ramp, yes there is a handicap lift but no one there to help. Once inside no problems with anything, it was just hard to get inside.
Comfortable enough for get a rest after stressed business efforts or excursion trips in St.Petersburg. Ideal place to get old remarkable Petesburg: very close to Nevsky Prospect, Kazansky Cathedral, Hermitage, Michailovsky castle, Pertopavlovsky Fortes etc.. Close to metro. To be not too greedy!
I can recommend this hotel to everyone. First of all - location, it's perfect. You are in the heart of the city, but away from noise. I would pay even more for staying here. My room was clean and cozy, with smart design, as well as the whole building. The staff were polite and helpful. There's a free wi-fi zone and a restaurant.
very helpful staff arranged car, driver and guides to take us to the sites.The staff spoke English and were able to direct us to the places we wished to see.
The location is pretty good. The hotel is absolutely clean and of international status - rooms are well decorated, flat screen TVs, great beds - you get a lot of comfort. There's not a lot of amenities at the hotel, except for a decent-size hotel lobby. The room doors are a bit on the thin side but at night there is no noise.
I like location, hospitality, price, interior, cleanliness, service, quality of ficilities, design, food. I also like that this house looks inside and outside like a historic monument.
convenient location, heritage building with modern interior The staff was not helpful in getting me a taxi to the airport. They wanted to charge me 1500 rubles, which is 3 times what I eventually paid for a taxi, which I arranged myself (even though I don't speak Russian). The hotel staff at the front desk wouldn't even give me the phone number for a taxi.
Location is very good, also hotel is very stylish Everything was very clean, but there was a bad smell coming somewhere from pipes in bathroom
Taxi arrangement Very small rooms and bathrooms!!!, poor breakfest - long wait for service, no English luangage TV channel
the place too small standart room. window from room to the bathroom, you can hear every sound from other rooms and a hall? as if the walls maid of papier.
The care of the hotel staff, specially the attention and help of the reception staff was great. The floor was not very well cleaned during my stay. Apart from that, it was clean enough.
Modern spirits perfectly add to the old Russian empire style of the interior. Location is perfect - very close to the main street but still out of jams and hussle and fresh air comes from the nearby river. Restaurant closes a bit early for me... but a 24 hour shop is next door. Really loved the security man - Steel Jaw from James Bond's but very polite and charming. Good for business - we used the conference room and everything was ok, the bigger conference room is much better in outlook. And... free WiFi everywhere! Free safety box in the room is a good benefit in the tourist city. Still dream of going to Rossi Club which is said to be best in the city... didn't have time. The restaurant is quite expensive and the menu is too eclectic, would really like to get more of the Russian traditional cousine. But, it is actually run not by the hotel, but gives discounts to hotel residents.