Utmärkt läge, prisvärt hotell med trevlig personal och god mat. Jag kommer att återvända hit.
Vänlig personal. Städning. Maten Hotellet är def. inte ett 5***** dito. Har säkert varit en gång men är nu rätt slitet. Det kan i bästa fall kallas en bedagad skönhet. Det sk gymmet är rena skämtet. I stort sett ingenting fungerade varken maskiner, cyklar el. annat. Rostigt. Sönderskurna sitsar etc.
Bra läge och mycket prisvärt. Mycket trevlig och tillmötesgående personal. Har bott där ett flertal gånger och är mycket nöjd.
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
bra frukost trevlig personal
Bra Lite för många äldre för mig
bränmärke efter strykjärn i mattan-mögellukt i rummet - vi betalade 2 nätter men valde att resa vidare efter en- ett riktigt sunkigt rum
Fina rum. Ganska stökigt nattliv utanför, men inte så vi blev störda. Väldigt fin frukostbuffé med ett stort urval frukostmat. Viss personal som jobbade med att plocka av/på frukostborden luktade så illa att vi tappade aptiten helt. Det fanns bara tyska och spanska TV-kanaler.
buffé +mat rumstädning
Jättefin trädgård och pool. Underhållning på kvällarna, som dans och bingo. Vi beställde väckning, på morgonen när vi skull e resa hem, men det fungerade inte. Nattportieren var inte så trevlig.
Mycket bra service av personalen i lobbyn, bra städning varje dag, vacker trädgård Lite slitet men helt ok för det priset, trisst restaurang med dålig underhållning, sliten pool, borde målas om och värmas lite mer, lite kallt vatten
The hotel has a great location and still under overall renovation. Therefore, Spa, parking and other services are not operating.
There was NO information about any facilities in the Hotel. The restoration was lovely, but booking a Hotel called a Spa should have those facilities available... OR state clearly at all points of booking that the Facilities are not yet ready. We were most disapointed.
the location and the view was very good.the food olso. the servies and the staff very good the bed was not comfortabel were from 2 bed
The situation was excellent and the staff were very friendly. The swimming pool was a very good size and the flowers lovely. Good position on coast and at edge of old town centre. Pleny of restaurants and bars within walking distance. We were shocked at the price for using the hotel car park which was 20euros per day with no reduction for our stay of 1 week - toral cost therefore 140euros. This made garaging more expensive than the car hire. Also the buffet dinner was poor quality and expensive.
The staff were very nice and friendly, especially the waiters in the restaurant. We had breakfasts and dinners there and the food was excellent with a lot of varieties to choose from. On my birthday, they arranged my table with candles and delivered a birthday cake and a bottle of champagne. Before my check-out, the staff at the pool bar managed to teach me a delicious local sauce and she even gave me a piece of rose for friendship. I was so touched. Weekend nights the main bar had "Duo and Swing" and it was really fun. We also liked the location, so close to the tourist spots, but very quite and lovely views from the balcony and sea breeze. We had a great time there.
The position was good - an ideal base for exploring the town and the north of Tenerife. The sea view fron our room was lovely - perfect for people watching from the balcony. Car parking costs had been reduced fron 20 to 12 euros per day - a necessity if you have a car. Reception was a little slow at busy times. The buffet restaurant couldn't cope with the numbers at peak times. The food was ok for the price but tended to be lukewarm.
Location was very good, close to everything. Spa wasn´t open, some staff didn´t know what to do, food was appaling.
Design, comfort, geographical situation, very good breakfast Contrary to what is announced on the webpage, the Wi-Fi is not available in the rooms which are higher than 1st,maximum 2nd floor (the only signal emittor being situated in the reception hall).
The room was extremely clean and the seaview fantastic. The hotel is situated in the centre but away from the noisy music bar corner. We enjoyed half-board and the food was fantastic. We would have liked to have international TV-channels like Eurosport. We did not like the staff trying to be funny by saying "terve, terve, mita kuluu" etc."in Finnish". It gives a cheap picture of the hotel (basic tourist two star jargon).
I liked the decor, and the hole atmosphere of the hotel.
friendly staff, good location, big living room, parking
Fantastic location, very spacious apartments
The Apartamentos Alta is a excellent place to stay and it is near to all the commadities, very friendly ambience and friendly staffs ,and it is situated in a good location in puerto de la cruz, and it is true to be too good it is just near by the beach ,, will recommend this place for al who are looking for cheap and the best of the best to stay in puerto de la cruz.
Very friendly Staff - Very good Room
peace and quite
The fact that we only stayed one night. We believed it was inexpensive when we booked but later discovered it was at the higher end price of budget accommodation in the area. It was cheap and it felt cheap, the room was basic but clean, the public areas less so. The receptionist acted like we should be grateful to stay there.
Very Central Very noisy
Good location near Martianez, really big room Bit noisy, limited parking place
Strong management. Excellent position in resort. Large apartments. Only noise from Disco
The building is very well situated, walking distance to the beach and shops. Customer service is excellent, they are friendly, diligent and reliable. If i go back to Puerto la Cruz for sure i will stay at this hotel again.
Hemtrevligt rum,bra läge, frukost o pool. Bevarat den spanska kulturen. Trevlig personal. Toppen.
Mögellukt i badrummet.
Mycket gemytligt och personligt hotell, speciellt med alla fina blommor som lades ut på trappan till hotellet m fl platser varje dag.
Vi har besökt Puerto ca 30 ggr på ett antal olika hotell. Monopol är "All time high". Trevlig personal, utmärkt läge och mycket väl bemötande.
Hotellet låg centralt vid ett trevligt torg och personalen var hjälpsam. Frukosten var utan finess, rummet var mörkt och vette mot en trafikerad gata.
Staff is frendly Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)
the Spa too many kids, if you want to relax it´s difficult some times
Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.
A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.
Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.
The breakfast and dinner buffet had a very good choice. The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance
Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!
pool, free wi-fi internet in lobby food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms
nice clean hotel with good facilities. Food is very good.
Bra. Lever upp till 4-stjärnigt hotell Nej
Pool arean och utsikten - fantastiskt vackert. Gratis buss service till Puerto de la Cruz. Spa delen i hotellet (vilket har vi dock inte testat men såg att den var omfattande.) Gala middag på tisdagar med show. Fick värmeelement direkt inställd i rummet efter att ha klagat om kylan. Stora rum med separat sovrumsdel. Stora badrum med mycket hyllor att ha saker på. Internet (dock ingen WiFi). Vi fick ett rum (junior suite) på "källarvåningen" dvs under entréplanet. Visserligen hade den havsutsikt, men den kändes instängd och var kallt. På korridoren framför rummet luktades klor från simhall och spa. Rummet och möbleringen var slitna, särskilt sängarna i sovrumsdelen, sängöverkast var trasiga. Kvalitén på maten: jag saknade lite bättre urval och kvalité av färska frukter och grönsaker.
Hotellet har ett bra läge med vacker utsikt om man bor högt upp.Vi betsällde ett stort rum på 7 våningen. Den stora matsel var något stimmig utan använd den som lihher en trappa upp. Det fins ett antal bra resturanger i granskapet som man bör gå för att äta middag.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
The staff must try to speak english for those who dosent understand spanish
The setting and location . The guests were allowed in dining room at dinner time in shorts
maten var omfattande och mycket god.
Vi har bott på Bonanza i minst 10-år (ungefär 20 ggr.) och trivs med personalen. Känner oss hemma och ompyssslade och fått goda vänner där. Sängkvaliteten drar ner helhetsbilden totalt, en sängbotten med tvärgående spiralfjädrar med ett tunt elastiskt överdrag. En bäddmadrass skulle lösa problemet
Mycket fin trädgård, men vissa träd alldeles för höga, tog mycket av ljuset in till det stora fina rummet. Bättre trappor till poolen, var nu en stege med tre trappsteg som man trodde skulle gå sönder när som helst. Måste vara ganska vig också eftersom där bara var så få trappsteg, så man drog sig för att bada i poolen p g av detta. Synd efter som det var 2 km till havet.
the staff was very friendly the food could be more children oriented
The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful. There wasn't problem with the stuff.
Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00
Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively
The accomodation was very clean and comfortable. Good choice of food.
Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.
It's position in the centre of town. Spacious public areas. Nice pool etc Dining room rather cramped
Location Some of the staff was quite rude
The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff. The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire