The staff were wonderful and very helpful Garden Wing very run down. Bathrooms and airconditioning urgently need fixing.
Location was nearby the beach. Airconditioning made a lot of noise. The hotel staff was not able to switch the A/C to a lower mode. The bath was very small and not clean
Its location close to the beach It's definitely old and badly maintained. The drink prices in the restaurant were very expensive
poor air conditioning
Staff are very friendly, the breakfast is great and the outdoor venue is terrific. Proximity to the beach and water in combination with the great garden space is excellent. Very good restaurants close by enables low cost, quality dining. INNA's connecton to the community was well demonstrated at the opening of the Saur Festival My experience over 3 stays since 2008 is that there is not usually enough staff on duty at reception for check in. Would be good to have a safe in the room as using the security depository at reception is slow and cumbersome
Utmärkt på alla sätt.
Det bästa med hotellet är läget och pool-området precis vid havet. Gott om stolar både vid pool och på stranden. Frukosten håller hög standard, generöst med många olika färska frukter att välja på. kul med olika aktiviter på hotellet på kvällarna om man är intresserad. Gott om andra restauranger i närheten. Rummen är ganska enkla och i dålig kondition. Hotellet har grymma förutsättningar men skulle behöva en rejäl ansiktslyftning (renovering). Deras s.k "Spa" var knappt mycket bättre än strandalternativen. Ett rum med papp-vägg till affären bredvid så så avkopplande var det inte med shoppande kunder och ringande mobiltelefoner. Personalen kan ingen engelska och behandlingarna var absolut inget extra. Synd, med enklar medel skulle de kunna erbjuda betydligt bättre.
comfort ++ / nice hotel
Location right in Sanur, next to many restaurants Not having Internet access in the rooms is a turn-down. Internet access exists in the lobby area, but the lobby has no A/C nor natural ventilation.
It was close to shopping, a short walk to the beach. Breckfast was fine. The bathrooms are a little bit worn out. Could you a fresh facelift.
That we got a better room than we booked, because the room we booked was not available when we arrived.
The garden setting was nice, food was good tho breakfast options were limited. The bed was comfy and it was very quiet at night.
very handy to the beach and shops, and good they provide the shuttle bus to the beach club stuffs they are not offen smile and the towels not clean at all. also u have to tell them to clean your room otherwise u dont know when they will go to do it.
Family friendly. Activities for kids. Great breakfast. Suites very big, comfortable, cool. Slow service in restaurant for dinner.
Nice suites with spacious rooms for the price we've paid. Also, the staff are friendly, helpful and responsive to our request. A lot of activities for kids. The breakfast buffet promotion is good value for money. The toilets do not have windows.
Very good for family travellers, plenty activities for children. Staff very helpfully.
Good kids club facilities, good swimming pool and water slide for the children, staff very friendly and helpful. The plaza suites is a bit tired, kitchen and bathrooms really need refurbishment, and some of the facilities need updating such as basketball hoops, water volleyball net etc.
Good swimming pool for kids Poor service at the restaurant, took a long time before the drinks were served and instead of the ordered fresh juice, they served canned juice.
Had a fabulous stay would stay with them again none
I like the facilities in the room and the cleanliness. Overall the hotel is clean and the staff are helpful. The only thing that I don't like is the location which is on a main street with few shops around. We need to take shuttle from the hotel every time we want to go out and the last shuttle is 6 pm.
Great having its own slippery slide and pool attendant @ the pools. would have been nice if we had the option of a balcony as we are smokers with children.
pool in room
It was very peacefully at the Resort. The staff were always happy to answer any questions and offer advise. It was wonderful & relaxing to have a villa with a private lap pool. The resort was a bit out of the way. You always had to get a shuttle to go anywhere. The resort does supply regular return shuttles to Sanur (town) as well as "drop off only" to Kuta & Nusa Dua.
Room was lovely,very tastfully decorated A long way out of SAnur & the beach. , public areas needed attention & updating, as were a little run down, especially reception & pool area. Our mosquito net inthe room was dirty & needed changing
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
very peaceful at night time, privacy of villas
Beautiful villa with friendly service
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
Our own pool. The size of the villa. Even though it said "2 minutes walk to beach" we actually had to walk more than 15 to get there...
The excellent villa, the friendly staff, especially the delightful lady who looked after our room, the private swimming pool. And the security guard who was always welcoming and interested in us. In the villas - there was not a great deal of space for sunbathing. Samur beach was dirty. Not a direct concern of the villas, but it is a deterrent for future visits.
Our stay was great , the villa staff were fantastic they catered for our every need. the villas are close to everything which was great for our five teenage children Master bed very hard
Loved every minute, was relaxing, comfortable & exactly what was hoping for, would definitely return.
My family and I really enjoyed my stay at emerald villas. The place is luxurious and the staff is friendly and helpful. I like that there is a washing machine and dryer in my villa and a helper to help us. I wish however that both the tv in the villa are working. The staff should have replaced the tv that is not working in the living room with another one instead of taking the one tv that is working in one if the bedroom to replace it so we ended up with only one working tv instead of two.
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
The poolside view is excellent during sunset
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
Location was excellent and across the street from the beach Room was small with minimal facilities.
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
location, service, great roof top pool bar closes too early at night...
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
The hotel staff very friendly The hotel room is to small
Det var ett bra hotell med vänlig personal. De skötte trädgården omsorgsfullt. Gäster från Australien som kommit för att dricks öl, hade kommit fel. en del ljud från någonstans i närheten var en del störande. Taxipriserna via hotellbokning var något för höga. Skillnaden var inte så stor mellan deras och vanlig taxi-
Personalen var fantastisk, hjalpsamma fore och under vistelsen. Frukosten var god, utsikten over pool och hav underbar. Rummet var frascht och rymligt, skon balkong. Omgivningen var vacker och poolen likasa.
Lugnt. Vänlig personal. Bra mat Rent & fint.Bra bad.
Really good modern western facilties very relaxing, quiet yet close to a great shopping strip with many options numerous resturant outlets, spas, supermarket and in a great location in comparison to busy Kuta etc. really loved how the villas complimented the village temple and the locals on their daily rituals a really great stay. Was impressed with the services available like fulltime family assistant etc., security and the well qualified staff !!! We liked it so much that we may even consider leasing one of the private villas because of the perfect location and the overall establishment well put together. although the appliances were all brand new we did have trouble with the airconditioner making noises but realised not long after that it had just built up with ice inside an hour or so later it worked fine.
Excellent service and staff. Peace and quiet, great place to stay with small children.