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Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
Location is good near everything everything is convenience I love the location Was a very noisy people keep open the door and closing the door and someone keep knocking my door at 4 o'clock in the morning I don't know what is going on with the guy when I went to the door the guy just apologized to me
My family and I really enjoyed my stay at emerald villas. The place is luxurious and the staff is friendly and helpful. I like that there is a washing machine and dryer in my villa and a helper to help us. I wish however that both the tv in the villa are working. The staff should have replaced the tv that is not working in the living room with another one instead of taking the one tv that is working in one if the bedroom to replace it so we ended up with only one working tv instead of two.
Our own pool. The size of the villa. Even though it said "2 minutes walk to beach" we actually had to walk more than 15 to get there...
The excellent villa, the friendly staff, especially the delightful lady who looked after our room, the private swimming pool. And the security guard who was always welcoming and interested in us. In the villas - there was not a great deal of space for sunbathing. Samur beach was dirty. Not a direct concern of the villas, but it is a deterrent for future visits.
Loved every minute, was relaxing, comfortable & exactly what was hoping for, would definitely return.
Our stay was great , the villa staff were fantastic they catered for our every need. the villas are close to everything which was great for our five teenage children Master bed very hard
The location,security,foods and the surrounding area near by. A lot of mosquito!
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
Utmärkt på alla sätt.
Det bästa med hotellet är läget och pool-området precis vid havet. Gott om stolar både vid pool och på stranden. Frukosten håller hög standard, generöst med många olika färska frukter att välja på. kul med olika aktiviter på hotellet på kvällarna om man är intresserad. Gott om andra restauranger i närheten. Rummen är ganska enkla och i dålig kondition. Hotellet har grymma förutsättningar men skulle behöva en rejäl ansiktslyftning (renovering). Deras s.k "Spa" var knappt mycket bättre än strandalternativen. Ett rum med papp-vägg till affären bredvid så så avkopplande var det inte med shoppande kunder och ringande mobiltelefoner. Personalen kan ingen engelska och behandlingarna var absolut inget extra. Synd, med enklar medel skulle de kunna erbjuda betydligt bättre.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Beach and central location Small bath room
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
Family friendly. Activities for kids. Great breakfast. Suites very big, comfortable, cool. Slow service in restaurant for dinner.
Good kids club facilities, good swimming pool and water slide for the children, staff very friendly and helpful. The plaza suites is a bit tired, kitchen and bathrooms really need refurbishment, and some of the facilities need updating such as basketball hoops, water volleyball net etc.
Good swimming pool for kids Poor service at the restaurant, took a long time before the drinks were served and instead of the ordered fresh juice, they served canned juice.
Had a fabulous stay would stay with them again none
I like the facilities in the room and the cleanliness. Overall the hotel is clean and the staff are helpful. The only thing that I don't like is the location which is on a main street with few shops around. We need to take shuttle from the hotel every time we want to go out and the last shuttle is 6 pm.
Nice suites with spacious rooms for the price we've paid. Also, the staff are friendly, helpful and responsive to our request. A lot of activities for kids. The breakfast buffet promotion is good value for money. The toilets do not have windows.
Very good for family travellers, plenty activities for children. Staff very helpfully.
Great having its own slippery slide and pool attendant @ the pools. would have been nice if we had the option of a balcony as we are smokers with children.
It was close to shopping, a short walk to the beach. Breckfast was fine. The bathrooms are a little bit worn out. Could you a fresh facelift.
Location right in Sanur, next to many restaurants Not having Internet access in the rooms is a turn-down. Internet access exists in the lobby area, but the lobby has no A/C nor natural ventilation.
That we got a better room than we booked, because the room we booked was not available when we arrived.
comfort ++ / nice hotel
very handy to the beach and shops, and good they provide the shuttle bus to the beach club stuffs they are not offen smile and the towels not clean at all. also u have to tell them to clean your room otherwise u dont know when they will go to do it.
The garden setting was nice, food was good tho breakfast options were limited. The bed was comfy and it was very quiet at night.