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Great location and staff. Rooms were great Complicated to get on Internet and the Internet service was unreliable and when it did work was slow
Staff, amenities, spa, and view were all five stars. Hilton Bell Rock definitely will get my business again. I wished I could have stayed longer ;)
Was surprised to find this placed doubled as a kennel.....the barking and howling of the dogs was a big nuisance. It was handled after 3 calls to the front desk...was not told of this when we checked in...
After 7 AM no complimentary coffee. $14 for a roll, donut, coffee, cold cereal, some canned mixed fruit, or a green banana. Come On! Comfort Inn's give you a better breakfast than that for free! It's no wonder no one was eating breakfast in the restaurant. Even the staff shrugged their shoulders and shook their heads. They suggested a great little place for breakfast just a short walk away.
The staff and concierge were very helpful. Concierge booked a wine tour for us on Saturday. We stayed in a suite poolside, and enjoyed the view and sound of water flowing. The two free drink coupons on arrival was a great gesture. The bartender struggled with the pace of handling customers, failing to acknowledge new guests on arrival or making eye contact and a simple "I will be right with you". Timeliness and order, such as maybe offering a food or appetizer menu. We asked for a menu after 30 minutes of sitting down, at the bar. We actually made light of our situation along with other customers, saying they're definitely on a "Sedona" pace. We didn't come to Sedona to hurry, however, we were hungry and there are some expectations of The Hilton having higher standards of customer service. Very nice people, again, but way too slow. We also watched multiple people, new guests stand and wait 10 minutes without being addressed. I greeted guests myself, along with my boyfriend. The restaurant was fairly steady, due to rain, however, definitely not busy.
So many things if this hotel is a 2 or 3 stars. When we arrived to checking in, no Welcome, just "last name on the reservation"... rude... The second day, our room was not clean. Their answer was "room are clean every two days"... So they sent a cleaning lady...We asked why we have a cheap room for disable people, not convenient for people who are not disable, they said "you reserved from a Third party", like those website company, so they treat us like a Third class people with disdain
Great location, very nice hotel facilities and resort services Quality of bath towels poor, similar to ones that are used at a fitness club (thin, smells like bleach and washed over and over again type of towels). Shower water pressure weak.
The location was beautiful as was the room. The staff was informative and courteous.
The staff was very friendly and helpful. The room was clean and very comfortable. I would definitely stay here again.
Good value Clean facilities Better location than sedona proper, less traffic and noise Resort fees not included in online rate (lame) No coffee/tea refils for the room in a daily basis (go to front desk to refill) Dishwasher is super loud and wonky Fridge is loud
We enjoyed everything about the hotel. The staff was pleasant, the surroundings were clean and inviting, the location was perfect, and we played golf three of the days we were there. The two courses we played were minutes away. We want to go back.
We found the place to be excellent for families. I liked the fact that it had a nice little kitchen. It located in a nice area near nice restaurants. I would have liked it better if it had a restaurant on the premises. Overall it was a nice place. I would stay there again when i visit sedona. Not having a restaurant on site and not allowing pets. i like to travel with my little dogs.
The room was cheap. The hotel was going through a "remodel" at the time of our visit and had changed over management and had a few issues...The front desk was not really helpful when we had issues with our room. There are no on site eating facilities and the resort is fairly far from town. I would stay here again, only if I could get the same rate and not have to go to a timeshare presentation.
Great stay for a nice get away for two or even a family. Our stay was amazing and the area is quiet, nothing to busy. Outside views are amazing! The room was very welcoming, large living room, kitchen with dishes, appliances, large bathroom with shower and tub, bed room very comfortable, with an awesome balcony view. We didn't like the fact fhat our room could not be made available for us until 2pm and that wanted us to check out by 10am. Originaly they wanted us to check in at 4pm. Not even a full 24 hours even requested with time. My booking stated check out at 11am. I would really have to consider staying here next time I'm out in this area again. Beautiful resort but there are many others around the area I may have to look into on my next trip out here soon.
My wife and I had a very enjoyable visit for a few days. Great views of surrounding area and no trash of any type anywhere at the facility. The Sedona area enforces their anti-trash policy with a $ 500.00 fine that is strictly enforced as it should be elsewhere in the U.S. Resort is located about five miles s of Sedona so it has more of a country feeling, but is still close to grocery store ( iga ) and restaurants. Perfect location with many vistas within ten minutes. Great photo op'S. Maps and local info in print provided by The Ridge on Sedona Golf Resort of area attractions. Great bbq area on multiple gas grills provided at scenic location. Must visit.... The Chapel of the Holy Cross ten minutes away wedged between two rock spires . Although it was No hassle, the facility is a time share operation.
Although not a golfer, I like to stay at this resort. The rooms are nicely laid out, comfortable. It is great to have a kitchen. There are plates, silverware, etc. The bathroom (even in my studio apartment) was palatial. In general, a comfortable, reliable place to stay.
My kitchenette didn't have a stove so that wasted all my food I had brought, so I left early.
Beautiful in Sedona and surrounding grounds. Tree branches in front of balcony, blocking any views. Internet connection was very slow. Extra charges per day - called resort fee.
room was dirty and help was less than helpful dirty
Much more than a bed and breakfast. The breakfast was out of this world and the staff so helpful during the whole stay Nothing it was fantastic
Loved the room. Felt like being in a cozy home. Warm and tasteful decoration. Great bed and great bathroom. Close parking. Great mini kitchen . Nothing!
Quiet, clean and comfortable! We went in early June-- off season-- and while it was hot, the view from our porch was beautiful.
Beautiful quiet location just south of Sedona; gorgeous views from our room and private patio (we stayed in the casita); delicious multi-course breakfasts every morning; fun, colorful, tasteful south-west decor. Russ and Aurora were sweet, hospitable, and helpful in helping us plan our days.