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Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Great location. Spacious and very comfortable room. Staff was very helpful.
room cleanliness lousy breakfast
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
Location is good That is not 5 star hotel!
as always its just a good mid priced option for business and pleasure with good staff and good service o
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
the bed was very comfortable The carpet in the hallway was dirty
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
Good views and location
location, comfort, Staf spoke very ppor english. The restaurant at the Jinjang gardens was very mediocre and always empty.
The hotel room is nice and well-equipped,. The hotel is located in French Concession, an interesting - and greener - part of Shanghai with lots of fashion shops, cafés, restaurants I would have expected that internet access was complimentary; this is the case in many other Chinese 4 and 5 star hotels
Good gym and pool, the hotel staff very attentive and the room always got cleaned as soon as I left it. The building I stayed in was far away from the road and pedestrian access was awkward and required a long walk to get out on the street. There was also problems with getting taxis to come to the hotel entrance for the same reason. On check-in the hotel tried to pre-authorise my card for an amount that was almost 50% higher than the room cost. On pointing this out they changed it to a more sensible amount and there was no problem.
location hard to find bellboys,always staying in group of two and do not pay too much attention for guest's needs
Location is amazing: 2min walk from main shopping street, hotel staff are very responsive + nice, breakfast is ok (though a lot of warm Asian stuff) I took the Cathay Gardens Lux room, non-garden view, where you get a view on the "local Chinese neighbourhood", incl strong odeur of cooking which gets into the room when you air during the day.
Very stylish hotel - great rooms spacious and very comfortable . Central location. The hotel has a very good reputation and will impress your Chinese clients. Excellent for meetings . The Garden Hotel is the smaller of the buildings in the complex and has personal feel,. I especially liked the lobby area and green space outside The heating was difficult to control.
Location Out dated
We like the location at the business area of Shanghai within a working distance. Difficulty in calling taxi and some of the facility is getting old.
The location was ideal for me. The room was spacious and comfortable and the bathroom had very good amenities. The front desk staff was very courteous. The staff at breakfast was a bit rushed.
I regularly stay here for business. In the past couple of visits there are an increasing number of prostitutes in the lobby and harrassing your guests when you get into the lifts to go to your room.Your lobby staff should not let these girls into the Hotel .
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Very nice staff !
The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair. The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.
All the staffs were excellent Nothing
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
the location of the hotel , the bathroom was not so clean
Bra atmosfär på hotellet, jättefin frukost, trevlig personal. Priserna var extremt höga i baren och te-loungen. Restaurangen hade bra priser men ett ganska litet urval urval.
Läget utmärkt. Rummen mycket bra.
Läget var perfekt Frukostbuffen var ej värd pengarna då det var en liten buffe till den kostnaden
Ett bra hotell i centrum av Shanghai. Vänlig och hjälpsam personal.Bra service. Ett utmärkt hotell för affärsresor och shopping
The room was amazing, in particular, the huge restroom.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
To be pleasant to me all!
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still
Great Hotel ! Get the business center included with the price it's worth it! Very clean ! Great service, fabulous views!
There for a business conference. Very good gym. 20 minute walk to the Bund along Nanjing Street, a no cars shopping shopping mall that goes on for blocks. Overall, an excellent hotel and I would stay there again. Last couple of nights the temp control in the room was not working as effective as it should.
This is the best Peninsula Hotel in the World.
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys...
Close to the Bund shoppng strip Dirty rooms, non smoking rooms stink of smoke and when asked to change manager was rude, breakfast not included in price, poor reception. Would not stay again ever.
The location is centric, but it isn't a good neighbourhood, you'll see some pretty scary stuff on your way home past 10pm There was a 15% 'surcharge' over the price according to the website, the staff's knowledge of English is limited, and they're unhappy to speak it
I liked the location of the hotel, the comfortable room, quiet and service. The view from the window on the 15th floor was wonderfull. nothing
Dated , not well maintained , poor location
The Bund Riverside has come through again, what a pleasure to spend my time there, staff was extremely helpful, the executive floor rooms have fantastic views are large and luxurious, I had 3 large closets in the long hallway leading to the marble bathroom, floor to ceiling marble, separate shower, toilet and bath, room 1716, I recommend it highly and the Bund Riverside, excellent location, short walk to the Bund and Peoples Square, near everything
Friendly staff. Proximity to Nanjing rd. Taxi's always available. No
All was great!!! No.
Good room price! Location excellent for exploring Shanghai. Within walking distance of the Bund, Nanjing Road and Henan Metro station. The English of the staff is poor. They do try to be helpful. Concierge Philip has by far the best command of the language.
rooms had space, it was clean, 10 minutes walk to shopping centre, staff was very helpful
The skyline visible from the room was breathtaking. The rooms were comfortable. The staff was kind. A good option.
Breakfast was good The price was not the one you told us even after showing them the reservation. Finally to please me they charged every dolar at a 8.3 yuan when it was 7.5. Plus 15% of I don'tknow what. Last year with you I booked sofitel in Shanghai and had no problems at all