Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Hotel was well located so you could walk to the shops and the door staff were very good at recommending things to do.. Reception staff were not very helpfull but i think the language barrier is a problem.
Convenience to shopping and food.
close to nan jin road the rooms, they look old
The location The rooms are fairly small
Location is excellent, staff extremely helpful
The hotel is conveniently located in the middle of thorough-fare street for shopping, recreation and dining.
Location and good customer service Nothing
Ambience and location Cleanliness
My wife was very happy with the shopping area around the hotel. And close to MRT station.
Very comfortable stay. Room service was excellent and very fast. Although check out was 12, the hotel was very cooperative and let me stay till 2pm without any surcharge. Excellent staff. Highly recommended. Location also great for shopping in Shanghai.
It's central location My room was too small
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Great location. Spacious and very comfortable room. Staff was very helpful.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Mycket bra hotell till bra pris. Hotellet ligger mycket bra till i de centrala delarna. Nära och billigt med taxi. XXX
City Hotel ligger mycket bra till i centrala Shanghai men närhet till mycket. Rummet "Superior" är funktionellt och trevligt. Personalen är vänlig och tillmötesgående. Frukosten som ingår är riklig och helt ok. Jag kan rekommendera detta hotell. Personalen är väldigt tidiga med att vilja komma och städa. Detta kan upplevas stressande. Tidvis ganska högt ventilationsljud och ljud från spolande vatten och toaletter (detta är dock alltför vanligt förekommande på de flesta hotell).
Läget och frukostbuffen var bra. Spa avdelningen var stängd, fick ingen information om detta vid incheckning utan fick läsa det på en lapp i rummet. Fruktkorgen som skulle vara på rummet fick vi fråga efter, visade sig vara en banan och ett äpple. Safety-boxen fungerade ej, låset till dörren krånglade. Aircondition fungerade inte två dagar av tre. Förstår att allt detta berodde på upprustning av hotellet inför Expo 2010, undrar hur man kan ut full avgift trots alla brister. Fick mycket liten kompensation efter mycket tjafsande.
All the staffs were excellent Nothing
the location of the hotel , the bathroom was not so clean
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
Bra läge med promenadavstånd till centrum. Sköna sängar. Vi är mycket nöjda med hotellet. Inget.
För priset av hotellrummet fick man mycket för pengarna. Det låg bra till för World Expo (fri buss nära) , det låg bra till för shopppingupplevelser och närheten till Pudong (höghusen) och till The Bund var optimal. Det är inte ett femstjärnigt hotell men dessa kostar 4 gånger mer. Internet fungerade utmärkt trådlöst i receptionen och klanderfritt på rummen (Ethernetkabel) vilket det sällan gör på femstjärninga hotell vilket jag prioriterar. Rummen var mycket snygga med platttv, tvätten kom nästan i vändande. Personalen pratar bra engelska. Bra franskt vatten på rummen. Sumam summarum: Mycket värde för pengarna. Jag gick ner 3 kilo under 11 dagar. Det är således ingen stor personlig förlust att frukosten inte uppfyllde mina krav men allt som var nyttigt att äta fanns där och utbudet var stort, även om man inte åt ihjäl sig på det goda om man uttrycker sig så. Gymmet hade fin utsikt, men var under förväntad standard. Men då gick jag till ett femstjärnigt istället utan att det kostade en förmögenhet.
Ett fint hotell väl värt priset. Stort och trevligt inrett rum. Generös frukostbuffet. Läget är toppen med promenadavstånd till shoppingstråken vid The Bund. Endast en glasvägg delvis "frostad" skiljer badrummet från sovrummet vilket innebär att man har insyn till toaletten och det är kanske mindre charmigt.
Det var jättebra service, all personal var jättevänliga och hjälpte till med allt man bad om. Man fick verkligen valuta för pengarna! Rummet var jättelyxigt och hotellet låg inte alltför långt bort från den centrala delen av staden. Personalen var inte jättebra på Engelska men i övrigt var allt jättebra!
Det är är ett bra hotell bra frukost trevlig personal Läget lite långt från shopping marknaderna att gå.
This guest did not leave comments about this hotel.
Location is the best in Shanghai tour. Close to Nanjing East subway station(Line 2, Less than a block away from the Bund boardwalk (to see Pudong skyscrapers). Restaurants, Shops and stores all in walking distance. Excellent bathroom. Not many staffs can speak English.
Location is good. convenient for travel not like a 4-star hotel at all. small room and beddings look like has been used for ages.
Location We booked a superior nonsmoking room that was listed as one King and two single beds. The first room we were shown stunk of smoke/only two single beds. The second room was not smelly but had one king sized bed. The hotel refused to provide a rollaway.
Location - ten mins from Subway, five mins to the bund Old and tired hotel, behind main street with smokey rooms as they can not offer non smoking room
Near the Beautiful scenery of the river. Quiet, but not far from restaurants or CBD. Nice staff bed size. Not that near subway station
This guest did not leave comments about this hotel.
Location Anybody speaks English, the service is poor, the room was dirty, nobody helps with the bags, the hosting service was bad. We do not think the hotel is 4 stars.
Location is walking distance to the bund Doesn't meet 4 star hotel rate at all. Bathroom has smells, and you hear any noise from next doors. Overall not impressed experience.
This guest did not leave comments about this hotel.
Location Old and worn rooms.
nothing but location Everything but location. Staffs are horrible and rude. Room is not clean and dark. It's loud when I should sleep - I heard staffs are talking each other on the hall. Blankets are all over the floor on the hall - hope they didn't use it for my bed.
Ett bra hotell i centrum av Shanghai. Vänlig och hjälpsam personal.Bra service. Ett utmärkt hotell för affärsresor och shopping
Bra atmosfär på hotellet, jättefin frukost, trevlig personal. Priserna var extremt höga i baren och te-loungen. Restaurangen hade bra priser men ett ganska litet urval urval.
Läget utmärkt. Rummen mycket bra.
Läget var perfekt Frukostbuffen var ej värd pengarna då det var en liten buffe till den kostnaden
Very nice staff !
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
This is the best Peninsula Hotel in the World.
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys...
room cleanliness lousy breakfast
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
Location is good That is not 5 star hotel!
the bed was very comfortable The carpet in the hallway was dirty
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
as always its just a good mid priced option for business and pleasure with good staff and good service o
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
Nice view. Nice location. Too crowded by the pool. It was not only for the hotels guests. They seemed very unproffessional, and in manko of towels they tried to give me one that was aleready used??!
Room was amazing and what a view. Staff was great, speaking English not a problem and very friendly and helpful with arranging taxi service. I feel for the price of the room that free internet should be included. If persons had to pay for TV service they would choose an alternate hotel and in this day and age internet is a necessity.
The bed is very comfortable, as Marriott is popular for that.
The location, the quality of the premises, the view The fact that it was nearly impossible to communicate with the staff in english, although they were very keen to help
Very good hotel in the centre of Shanghai. Attractive areas of Shanghai at walking distance. Room at 55 floor with exceptional view. Good service.
The room was amazing, in particular, the huge restroom.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
To be pleasant to me all!
Ligger väldigt bra bredvid NaningRoad och Bond. Det fanns Mcdonalds om man har svårt att hitta något. Frukosten var nog mer för Kinser.
Ligger mycket bra vid Nanjingroad. Mycket prisvärt. Möjligtvis är frukosten inte den bästa.