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We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
I liked the Italian restaurant and the loby no there was not
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
the bath salt not all the rooms has bath tub
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
shopping, eating no washcloths
Elegant and confortable. Well located in the center of the city. verry good wi-fi internet connection
Perfect hotel for business and pleasure. The rooms are very comfortable and the staff friendly and helping. The location is also great, very close to the downtown and all local attractions and important places.
Great location, good service, good sized rooms, breakfast was good The Air conditioning sisn't appear to work and the bedding was incomplete (easily rectified)
The hotel situation is excellent. The room was very comfortable The hotel reception very negligent. My luggage arrived some hours later at the hotel through rush service but nobody advised me that my suitcase was at the reception. I had to ask.
cleaniless of hotel, stunning interior, friendly staff no
Nice staff, free underground parking, nice design, clean.
air con , its nice and clean , close to city , bath room is very clean and nice , cleaning service is very good and friendly , propably the best hotel so far in the whole sofia that i tried during room service when its answered call by a guy, he was kinda rude and he didnt give me the right order of my dinner and showing attitude but allother female stuff is better and friendly
Very pleasant and helpful staff. Great location. Clean room.
Very good hotel in a very good location very close to historical sights (5 min walking distance), quiet area, good breakfast, clean and spacious rooms, nice staff. Pillows should be better.
english spoken on reception desk
Please write at least 15 words
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.
Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
I was informed about parking fee only at checkout.
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"