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The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
Läget passar mig bra för kundmöten
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Please write at least 15 words No
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
allt var kanon nej
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Staff attention to detail, quality of room and location
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
We found it really easy to travel in to London without any hassle
Insulation very poor I could here people talking in the room above us , also people running up and down the fire escape was disturbing.
Seating area with view of Thames
Your map of the location was rubbish.
Location next to the Thames Quiet Parking facilities were poor. Hotel car park was used by local shoppers not guests.
Beautifully clean and well presented river view rooms and public areas - contemporary but restful decor.
Room overlooking Thames breakfast portion size not very generous - via room service
Staff were helpful and friendly, especially in the restaurant. Food was very good with very pleasing service. No real ales in the bar.
Was very conveniently located in the center of Staines and especially the river view room created a nice atmosphere of being kind of countryside In my opinion prices are a bit overrated. And the room was quite hot.
Excellent breakfast and river views Forgot abouth noise from early rowers on river
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Early check in after a long haul flight was not possible
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Bra läge för mellanlandning för vidare resa alternativt tidigt morgonflyg från Heathrow. Shuttlebussen funkar bra. Startar redan 04.22 och går sedan varje halvtimme. Helt ok mat på hotellets restauranger! Välisolerat från Heathrows ständiga flygplansmuller! Lyhördheten mellan rummen skvallrar om att innerväggarna i denna betongkoloss mer är att betrakta som pappväggar. Bo inte här när det pågår ett Indiskt bröllop med 200 gäster. Sova är inte att tänka på då!
Utmärkt service, både i restaurang och i reception Hotellet är slitet och lite nedgånget, skrynkliga gardiner och trasig möbelklädsel i resrtaurangen.
Lite sliten lyx men bra rum och rent och snyggt
Sheraton var mycket förstående och hjälpsamma , ty jag hade av någon anledning bokat fel dag, men allt ordnade sig. Superbra. nej
Trevlig och välkomnande personal. Skönt att det var hära till flyget, då vi reste hem tidigt på morgonen. Bra att vi kunde hyra en film på kvällen, då vi var lite trötta i fötterna ;-) Att det bara kom varmt vatten ur kranen.
Bra service, stötte aldrig på problem utan bemöttes med glatt humör och en personal som ville hjälpa till. Internetuppkopplingspriset, det bör vara inbakat i rum priset och inte vara så gräsligt dyrt 15 pund per dag är orimligt.
Lovely setting, very attentive staff, Excellent breakfast Rooms rather small.
Breakfast excellent Room was poorly soundproofed to corridor and noisy inside - a/c or pipework
Hotel staff were friendly also the breakfast and evening buffet vwas excellent none
Room and ameneties Wanted to extend my stay but hotel fully booked
Lovely service, great food, nice location to the river Make sure you get the right room. Our first room was very are very small and bed wasn't too good but the second room was lovely
The hotel staff is very friendly, helpfull and professional. The Lock restaurant is excellent: we had a very good dinner.
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
Overnight stay at Heathrow, prior ot flight
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
Cleanliness of room N/A
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
It is a beautiful hotel, fantastic wedding, good food (at breakfast and wedding meal) courteous staff room very overpriced, not that nice compared with the rest of thehotel
The gardens and the hotel buildings were quite superb I had to point out to the receptionist that there were two errors on my bill,which she corrected immediately.
Lovely venue, superb room Shame the cleaner left a bag of all the other rooms rubbish in our room, and no-one said sorry. Shame the left hand sink was blocked and no-one said sorry. Shame it wasn't clear that the water left by our bed was not complimentary. Shame that when the restaurant made a mistake and charged us for breakfast (£38) no0one said sorry.
we stayed here for a friends wedding and couldn't fault anything.
This was a wonderful expericene--we celebrated our 50th anniversary and it was all we could hope for.
The grounds and the gardens, the swimming pool, the quiet, the helpful staff and management - Ivon, Jennifer, David Beneven, Chris the room was a bit small
Excellent staff and the room was lovely
The old world charm and atmosphere. It has been around since the 17th centurt Rooms tended to be a little dark. They need to find some other lighting sources
The staff were very curtious and polite and efficient,nothing was too much trouble,food and service was excellent. One small point,no tea/coffee in the room
Very clean and efficient with excellent food and service None