This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
Best Hotel in Strasbourg -
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
Our stay was perfect, from begginining to the end No bad comments at all.
Poor service and cleaning
very nice staff. location in the centeral price of breakfast
The room The hotel is far from city center. (Maybe it is good for business - but not for holiday.
Good value fo money. Pleasent staff. Hotel seems to be quite old, should be renewed. Breakfast very good. It was a nice stay.
Very clean and comfortable
Great hotel with very helpful staff who assisted us with train travel connections. Hotel is conveniently located near the tram line for easy assess to the city. No tea making facities in the room
Everythingm but most especially the comfort and the money value for the stay.
Confort of bed Noise
Front staff is very kindness. High quality comfortable big room, quiet position, breakfast is very good and best service.
There was a feeling of homeliness and staff were friendly and obliging. Room was very clean.
the positionand and cleaness of the room.The staff were frindly
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
the service, the room
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
location and quietness of room; size of room; breakfast set up was not particularly good nor was service; parking was confusing and difficult at first;
I have had accepted reconstructions acivities without any informations before. Please inform better for these activity.
The location of the hotel. Tram stop right outside the hotel and the a big shopping mall adjustant to it. The main city centre (Cathedral) is just a 10 min walk from the hotel. The carpets in the corridor need a change. Breakfast is expensive but there are enough better options right next to the hotel in the mall.
Good position It was impossible to take the stairs to our room when the lift was very busy as a large tour party had just arrived. We almost missed a vital appointment.
Everything was satisfactory Not at all
Central location of the hotel. Helpful staff at reception desk. Quiet and comfortable room.
Easy walking distance from the train station but also on a tram line so able to get to the train station that way as well. Good sized room, free internet, separate bathroom and loo and a fridge all helped make it a great place to stay. Staff fluent in a number of languages. Being next to a shopping centre meant there were good breakfast and lunch options if you didn't want to pay the prices being asked in the hotel. Reception can be short-staffed at times which makes getting good service a bit difficult. Hotel restaurant prices a bit steep.
Excellent Hotel only 5 min walk from the centre. Free wifi in the rooms, parking in the public garage was only 9 Euro for 24 hrs ( with access directly to the hotel), reception and public areas have a great futuristic design, so does the bathroom.....Staff was very friendly, and helped us with recommendations for restaurants etc. Didn't try breakfast at the hotel as in the attached shopping mall ( excellent for shopaholics like me) you can find many bakeries. Would absolutely recommend this hotel to everyone travelling to Strasbourg !
Central location was great although a little hard to find by car with the one way streets,. No - it was great
Nice cosy room, recently refurbished and clean. Friendly staff.
Helpfulness of staff Limited Parking
Very good service (attention to little children, reasonably priced room service) and friendly staff
good location, the hotel is within 20 minutes easy walk of the cathedral, which is the center of the tourist destination area. Comfortable and clean. We had to request a remote control for the AC at the front desk.
Very good breakfast
Very helpful staff. Clean. Very comfortable beds, nice room decoration, good quality materials used. Design in lobby and bar, as well as in the bathrooms. Great sauna and relaxation room. There are still parts of the hotel that could be modernised (stairs). Sometimes too much noise could be heard from other rooms. Parking seems expensive - 13 euro per day.
Easy to reach from highway and a short walk away from city center.
the positive and very welcoming reception I received, even though I arrived very late and left very early. I will definitely consider staying there again. it was all grand
good breakfast, nice staff, clean the room we were at - third floor - was noisy; i suppose it had to do with the heating system
Trevligt hotell med bra rum men rummet som fanns kvar var dyrt och inte riktigt värt konstnaden. Att frukost inte ingick trots rumskostnaden.
Trevligt hotell med vänlig och service-inriktad personal. Genuin atmosfär med blandning av gammal och modern inredning.
Fint läge Det är verkligen skit att man inte kan avboka ett rum som kostar närmre 200 € natten.
Bra rum. Bra frukost. Priset för högt.
Jag väljer nästan alltid Maison Rouge, när jag reser till Strasbourg i tjänsten. Perfekt läge, charmigt, personligt, bra service, bra frukost och fungerande luftkonditionering. Nej.
Bra läge,rent och snyggt Svårt hitta parkeringsplats
Mycket bra centralt lage med gangavstand till allt sevart inkl alla trams. Frukostbuffen var inte prisvard, snarare dyr, vilket medforde att vi intog frukost pa cafe istallet
Tjejen som arbetade i receptionen. Mycket trevlig och informativ
Charmigt hotell med mycket vänlig personal. Perfekt läge i centrum.
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
A lovely spot and a classy modern hotel.
location, services night front office manager not particularly welcoming
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
the location is perfect, personel nice and surroundings great. -
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
friendly staff, excellent room, good price no
Bra läge. Nära Centralstation och gamla stan. Oengagerad personal i receptionen. Tråkigt att inte rummen hade vatten/kaffekokare.
Rymliga rum med trevlig utsikt.
Läget är toppen, personal och service jättebra. Strasbourg är en intressant och vacker stad. Det är dyrt
Utmärkt läge mitt emot centralstationen. Rummen är ganska små men helt ok för priset. Bra och riklig frukost. Hotellentrén är betydligt mer designad och "lyxig" jämfört med rummen som är klart ordinära.
Läget är centralt. Tråkigt, trångt garage utan information var man som hotellgäst skulle parkera. Internet fungerade inte. Jag som reser i jobbet är i stort behov av ett fungerade internet.
Frukosten var bra men dyr
Rymligt rum med plats för hela familjen. Garage fanns. Fanns ingen plats att parkera under incheckning.
Vi fick först ett rum med mycket smal säng. Dubbelrum var bokat jag och min dotter skulle bo i detta. Vi blev uppgraderade till ett helt underbart rum, dagen därpå.
Hotellets mycket fina läge i en mycket vacker och intressant del av staden Strasbourg och tittgång till garage. En stor ruggig och ful lös liggande matta på rum 502 .Helt onödig och omodern.
situation close to the center poor breakfast
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Good location with excellent service from the staff day and night. Defintely stay there again.
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
Good Service and Location No Coffee Making Facilities
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
Att hotellet låg centralt med bra standard till rimligt pris Omellett och bacon var slut bägge dagarna och ingen fyllde på nytt
Läget, service, renlighet Ibland var något pålägg slut vid buffet- frukosten.
Ett mycket trevlig hotel som ligger centralt och bra, fri tillgång till WLAN mycket bra. Brödsortimentet på hotellfrukosten kunde varit bättre
Trevlig personal, rent och snyggt på rummen och frukostbuffen var lagom omfattande. Nej
Perfekt läge mitt i centrum,nära till transporter som spårvagn och järnvagsstation och även nära till shopping, sightseeing. Stort rum med fransk balkong. Trevlig personal.
Hotellet har perfekt läge, bara 10 min från tågstationen och nära gamla stan och restauranger. Vi bodde i ett trebäddsrum och det var stort och rymligt. Stort badrum. Vi var nöjda med vår vistelse. Dyr frukost.
Charmiga rum men något små. Rent och snyggt. Perfekt läge, lugnt och mycket nära till Katedralen och shopping. Nej
Mycket bra läge i staden. Bra frukost. Trångt garage men hjälp vid insättning och uttagning. Trist utsikt mot grannhusvägg.
SZtrålande hjälpsam personal! Inte om hotellet, men i Strasbourg är det som besökare nästan omöjligt att köra till hotellet pga enkelriktning och återvändsgränder.
Centralt läge, perfekt om man, som vi, ville uppleva centrala Strasbourg. Möjligen något trångt rum.
Mycket centralt mitt i stan granne med petit paris
Bra fungerande och gratis internet på rummen. Modernt, designat och trevligt rum. Uppfattade rummet som mycket rent och välstädat.
Hotellet låg verkligen centralt, mitt i allt! Bra service o mkt prisvärt! Nej
Se ovan. Nix.
Allt var utmärkt med extremt trevlig och hjälpsam personal. Inget.
Bra frukost. Centralt beläget. Vänligt bemötande. Rent och prydligt. Badrumsdörren i glas ut mot rummet.
Bra beläget i Strasbourg. Vänlig personal. Rummet funktionellt, praktiskt och bra standard, men lite sterilt inrett. Eget pentry utrustat med det nödvändigaste: grytor, tallrikar, glas, bestick. Helt ok! Bad och toalett i separata rum. Kanske opraktiskt, men bra standard i badrummet. Som helhet prisvärt och att rekommendera.
fräscht. fina rum. trevligt personal som hjälpte till med det mesta. frukosten kostade 11 euro och var ett rent skämt. Lite att välja på.
Fick en utmärkt genomgång av stadens sevärdheter av personalen i receptionen i samband med incheckning. Rent fräscht rum till mycket bra pris. Pristillägg för frukost gjorde inget eftersom rummet var så billigt.Fri parkering. Att vårt rum inte var färdigstädat vid vår ankomst kl 15, trots att incheckning var möjlig från kl 14. De ordnade dock ett annat rum när jag bad om det. Lite tråkigt läge i ett hyreshusområde, men gångavstånd ca 20 min till Petit France.
Mycket billigt, hyfsat nära till centrum (inte 15 min som andra säger, men 25-30 kanske), Lite väl litet rum
Bra, rent modernt hotel. Små rum men helt ok for övernattning. Fräscht badrum och bra tryck i duschen. Gratis och snabbt WiFi. 5 min med Spårvagn till centrum. Dyr frukost.
Prisvärt, rent, ligger inte inne i stan men med fullkomligt promenadvänligt avstånd. Får man rum ut mot vägen kan jag tänka mig att ljudet av motorvägen kan bli störande med öppet fönster.
Trevligt läge, rent&frächt, bra mat, nära till spårvagn, nära till motorvägen en fördel när man har bil, bekväma sängar