Chaika Beach Resort

Close to the beach Nice looking pool

The room is old fashioned

Only the position was fine.

Location was very advantageous because it was in the main centre and in front of the beach. However, this has been one of the worst stay ever. At our arrival we were located into a studio on the 6th floor at the end of the corridor, where lights were not working and some panels were not attached properly on the wall. The sofa bed was very uncomfortable with only one very thin mattres and I couldn't sleep all night. We also found in one of the duvets inside the wardrobe a pad (very disgusting). We went downstairs to complain and request to be moved into another room but they were fully booked and told us to come back the next day. Next day they moved us into another studio on the 1st floor and offered us compensation dinner for the whole stay, which we refused because we wanted to go out. Problems got worse then. Everyday we were receiving dirty towels, bed sheet and duvets and everytime we were coming back from outside, the room wasn't cleaned properly, especially the bathroom and the floor. WiFi only available in the main hall of the hotel and not in the rooms so everytime if you wanted to use internet you should have left your room. (Lots of people were sitting in the chairs or if there was no space, you just had to stay up). We complained a lot on reception for the lack of hygiene and nothing ever changed. One day my friends took all the dirty towels and bed covers and brought them at the reception shouting. The receptionists were speechless and when they met one of the managers, he immediately gave them all the clean linen and towels and apologised. He then told us that the company was saving money this year because they were planning to sell the hotel to another one, and that they were receiving at least 1000 complaints everyday. Breakfast buffet wasn't one of the best in terms of quality, because I also took a food poisoning. I would not stay at this hotel anymore and I wouldn't suggest it to anyone.

The location

The hotel is dirty!!! I knew it is an old property but since I only stayed for one night I was expecting a decent room that was clean. I had a surprise: the room was dirty, towels weren't washed from the previous guest or guests and I don't think the balcony has been cleaned since the season has started (I assume since May). The staff members weren't approachable, including their front office manager (I was waiting to speak with someone in reception and she was there looking at me but couldn't bother to ask if I need any assistance). Internet ... well there is internet only in the main reception and nowhere else. This hotel is a 2* (and even 2* hotels have to provide clean rooms)

Starting with the room - it was nothing like the pictures here. The furniture was different and the bathroom was different. It was very dirty - there was dust everywhere - and even though we made a complaint it wasn't cleared after that. The couch was dirty and we even didn't want to try it. The shower was broken and it was hard for use. The food was with very low quality and the waitresses didn't clean regularly - for example there was watermelon all over the table with the desserts. When the dinner was over all kitchen stuff got out to eat, which is not so bad, but when you see how someone licks the spoon, which is supposed to be used by everyone, you don't want to stay there anymore.... So - never again!

Nothing ruined our trip

Firstly room photo on booking.com doesnt match the room we got and hotel was prepared to do anything about it. Management was a disgrace reception playing ping pong security screaming at guests abd banging lift doors just because people were laughing and chatting. No internet in rooms. Cleaners dont clean dirty sheets ripped towels we only recieved towels 3 times and other days were told there are no towels. When we complained about not having towels management blasted into our room raiding high and low as though we were hiding towels. Food disgrace lunch and dinner the same no variety. We paid all inclusive yet 90% of food is pork so we didnt eat. Ended up eating in restaurants. Stay away from hotel its simply not worth it

Location is near the sea, first line. Comfortable to return from the sea at dinner time. However a little loud in the evenings due to bars and beach clubs music.

Staff was bad while check in on arrival. Hospitality is poor , we did not recieved bracelets when on check in, need to return one more time. Staff are not professionals, do not now their responsibilities. Rooms had broken furniture, not working lighters. Hard to get help from reception. Cleaning were done not regularly. The car parking is really small (10 cars) no place to leave car.

The only thing I liked is the hotel's location. Dislikes: The room had no electricity until 8PM and the receptionist didn't informed us about it when we checked-in. I had no parking place in their parking lot, I had to park in some private parking that I've found in the neighborhood. The towels in the bathroom had some dark stains (looked like old blood stains). The TV has a very bad signal, picture noise was very annoying.

When I booked my room I've asked for a reservation for a parking place. That reservation was not taken into consideration by the hotel staff. When we reached hotel's location, we've drove to an alley that was going to the parking lot. At that moment, the man that was guarding their parking lot entrance came to us and started yelling at us in Bulgarian and was making nervous signs to drive back, out of the parking lot. I've tried to show him our room reservation but he ignored that and kept yelling at us to go back. Check-in starts after 2:00PM so at that time a huge line of people was created, it was crowded like in an airport check-in. After 1 hour of waiting got our room key. But surprise... there was no electricity in the room

the hotel is bery well located, front of the sea and about 10 min by foot of the center of sunny beach.

the staff of the hotel was the worst i ever seen. Very rude,unpolite and not prepared to be in a front desk or at reception. it seems that the hotel doesn´t have any director or any coordination.

Close to the sea. not very expensive

No AC in the restaurant. poor service in the reception

not much,the exterior and the breackfast

the rooms,it's a big difference between what it's on your site and the reality.and the stuff,very unprepared

Just the location, close to the beach.

hotel staff and services are the worst I have ever seen in a 4 star hotel! will not give even a 2 star for staff and services. would never stay again at this again, and would not recommend to anyone.

Liked that it was on the beach. Food was just ok but in sunny beach there is good food to be got....

Beds were very hard no comfort...

the personel, who hirdly understood 3 words in English. We had to wait almost 2 hours in order to check in, even if at the reception desk there were 4 employees. Only one worked, the other ones were only looking at the one working and did nothing in the 2 hours that we had to wait until we received the key of our room. Around 15 persons had to check in before us and this operation lasted 2 hours....We have tried to pay for our stay from the first day we arrived. We were told it is impossible, because no one at the reception knows to cash money. The second day and the third day - the same. The day we had to leave, we were told the same, and that was the moment when I started to scream at the 18 years receptionist that this is impossible.

Perfect location as it is located ion the middle of the promenade and across from the beach.

The staff at reception were extemely slow! it took us 1.30 minutes to check in!